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Hotel Frances La Maison

3.0 star property

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Photo gallery for Hotel Frances La Maison

Interior detail
21-inch flat-screen TV with cable channels, TV
Staircase
Food and drink
Single Room | In-room safe, individually decorated, desk, blackout drapes

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Room service
  • Parking included
  • Breakfast included
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Calle 19 No 37-16, San Juan de Pasto, Narino, 52001
  • Iglesia La Catedral
    ‪16 min walk‬
  • Unicentro Pasto
    ‪17 min walk‬
  • Plaza de Narino
    ‪18 min walk‬
  • Pasto (PSO-Antonio Narino)
    ‪40 min drive‬

Room options

View all photos for Double Room

Double Room | In-room safe, individually decorated, desk, blackout drapes

Double Room

  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Triple Room | In-room safe, individually decorated, desk, blackout drapes

Triple Room

  • 215 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Habitación estándar doble, accesible para personas con poca movilidad, planta baja

Habitación estándar doble, accesible para personas con poca movilidad, planta baja | In-room safe, individually decorated, desk, blackout drapes

Habitación estándar doble, accesible para personas con poca movilidad, planta baja

  • 151 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room | In-room safe, individually decorated, desk, blackout drapes

Twin Room

  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Single Room

Single Room | In-room safe, individually decorated, desk, blackout drapes

Single Room

  • 129 sq ft
  • Sleeps 1
  • 1 Double Bed

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Exterior

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About this property

Hotel Frances La Maison

3-star San Juan de Pasto hotel close to Plaza de Narino
A snack bar/deli, a coffee shop/cafe, and a microwave in a common area are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a refrigerator in a common area, concierge services, and dry cleaning.
Hotel Frances La Maison offers 12 accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually decorated. 21-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The hotel offers a coffee shop/cafe and a snack bar/deli. Guests can enjoy a complimentary breakfast. Wireless Internet access is complimentary. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This business-friendly hotel also offers a library, multilingual staff, and gift shops/newsstands. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Frances La Maison is a smoke-free property.

Guests are offered a complimentary full breakfast.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking; reservations required
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free covered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • Built in 1995
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 21-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Free local calls
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 80000 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Maison Ejecutivo Hotel Pasto
Maison Ejecutivo Pasto
Hotel Frances Maison Pasto
Hotel Frances Maison
Frances Maison Pasto
San Juan de Pasto Hotel Frances La Maison Hotel
Hotel Frances Maison San Juan de Pasto
Hotel Hotel Frances La Maison San Juan de Pasto
Frances Maison San Juan de Pasto
Hotel Frances La Maison San Juan de Pasto
Hotel Frances Maison
Frances Maison
Hotel Hotel Frances La Maison
La Maison del Ejecutivo
Juan Pasto Frances La Maison
Hotel Frances La Maison Hotel
Hotel Frances La Maison San Juan de Pasto
Hotel Frances La Maison Hotel San Juan de Pasto

Hotel Frances La Maison Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 60 out of 75 reviews
Rating 8 - Good. 14 out of 75 reviews
Rating 6 - Okay. 1 out of 75 reviews
Rating 4 - Poor. 0 out of 75 reviews
Rating 2 - Terrible. 0 out of 75 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Service was great, very convenient location, and cleanliness inside the room and at general areas was really good. Everything inside the room worked very well. Breakfast was delicious. And, hotel staff was very kind, friendly and very gentle.
Stayed 3 nights in May 2024

10/10 Excellent

Allan, Surrey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We saw the great reviews for this hotel and can only add ourselves to the list of excellent reviews. We were treated so well, as if we were family. The breakfast "made to order" was terrific. Go for the fruit salad for a treat covering a broad variety of Colombian fruit. We had to extend our stay by a few days and had no problems with this. We will be back when the opportunity presents itself.
Stayed 2 nights in Feb 2024

10/10 Excellent

Luz Amparo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opción
Esta muy buen situado cerca de todo, muy limpio tiene todo lo básico para una excelente estadía es más como sentirse en su propia casa. Gracias por la atencion
Stayed 3 nights in Oct 2023

10/10 Excellent

Leonardo, Alexandria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place and quite
Stayed 2 nights in Mar 2023

10/10 Excellent

Yenny

Stayed 1 night in Jan 2023

10/10 Excellent

Joel, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

David, Chicago

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay out of the noise and in a clean an quiet urban environment Host is pretty accommodating and nice
Stayed 1 night in Nov 2022

10/10 Excellent

elias

Stayed 1 night in Jul 2022

10/10 Excellent

Benjamin, Milton

Stayed 1 night in Jun 2022

10/10 Excellent

gabriela

Stayed 1 night in Jun 2022

10/10 Excellent

PATRICIA GIRALDO

Stayed 3 nights in Feb 2022

10/10 Excellent

Harvy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks
Stayed 2 nights in Jan 2022

8/10 Good

Diego Fernando

Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Hotel Frances La Madison was great! Patrice and his staff are friendly, the hotel is very clean and the customer service was second to none. Every morning you are greeted with a delicious breakfast and at night, a hot cup of tea. It was wonderful!
Stayed 6 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
excellent place, grate location and the staff is very friendly. great choice to spend some day in pasto either work or torurism
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 1st impression was the great location. 2nd, appearance; the place looks immaculate. 3rd; I arrived early. The front desk clerk offered a room so I could lay down while my assigned room was ready. After a long morning, that was a gesture that I REALLY APPRECIATED. 4th, the whole "crew" starting with Patrice, were extremely polite, attentive and helpful!!!! 5th, breakfast was, 1st class, Very Complete!!!! To summarize, this is a place that I WILL recommend and when I go back, I will surely look up to stay. KUDOS FOR A GREAT A EXPERIENCE, based on accomodation and Staff. I´m very Satisfied!!
Stayed 8 nights in Jan 2020

10/10 Excellent

Carlos, Los Angeles, California

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attention from the owner Patrick was excellent. I highly recommended people to stay there. They will make you feel like home. The staff provided me and my wife an outstanding service. Thank you so much for your hospitality
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Great little hotel and great staff Close to everything I am doing an excursion and coming back on Monday night to stay again
Stayed 1 night in Aug 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel - almost great
Excellent breakfast and top-notch service. They allowed me to check in early (9 am) at no extra charge. The room and bathroom were clean and comfortable, if a bit small. The room that I had (203) faced the street and so was a bit noisy; the cold also came in a bit at night through the single-glazed window, but was totally fine with the extra blankets that were stored in the closet (and which had been pointed out to me). If the room were upgraded with a double-glazed window (which admittedly are rare in Colombia), that would better insulate the room from the noise and cold, it would be fantastic.
Stayed 1 night in Apr 2019

8/10 Good

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied guest
The place is runned by owner and his service is extraordinary!!! Very clean, great breakfast, convenient location, fast internet .... in general outstanding value for the price. We'll definitely stay there again ... highly recommended
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel with friendly staff
The hotel is a small boutique. The owner and staff are extremely friendly. They are more than willing to assist in any manner possible to ensure that all guests have an excellent stay. I definitely recommend the hotel to anyone visiting the Pasto area.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay
The hotel is really nice and staff are very attentive.

10/10 Excellent

Holly, Midwest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to be cared for!
Arriving two days earlier than our reservation, they found a room for us. Hotel staff here likes their job:taking care of guests! Breakfast was awesome, with great choices. Hotel staff made sure everything was comfortable for you.mmthey were knowledgable about things to do, where to eat, and places to avoid. The owner Patrice is involved in the operation and enjoys finding out about you and your travels. We felt sad to leave

8/10 Good

Jerry, Sunnyale, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel with oustanding service!
Hotel has just been renovated in August/September 2015. Interior of the hotel looks clean and nice. Bed is comfortable, but don't expect the ones you find in luxury hotels. If you get the room facing the street, it could get a bit noisy at night with the window open. The most impressive about the hotel is its outstanding service. Jonathan and the other folks were absolutely a pleasure to deal with. We got to the hotel at 10am, which was nowhere near the specified check-in time, and they let us check in. They even offered breakfast, which was healthy and tasty and perfect since we didn't know any restaurant in the city. The only issue we faced during our stay was payment. The credit card machine had connectivity/internet issues, so we had to pay in cash.