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Pelican Eyes Resort and Spa

3.0 star property

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December 2024
January 2025

Photo gallery for Pelican Eyes Resort and Spa

3 outdoor pools, sun loungers
Standard Double Room | In-room safe, individually decorated, iron/ironing board, free WiFi
Property amenity
Deluxe Studio, 1 Bedroom | Living area
View from property

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Spa
  • Breakfast available
  • Room service
  • Housekeeping
  • Laundry

Explore the area

Map
De la Parroquia 1 1/2 Cuadras al Este, San Juan del Sur, Rivas, 48600
  • Church of Saint John the Baptist
    2 min walk
  • Petroglyph
    6 min walk
  • San Juan del Sur Beach
    8 min walk
  • Tola (ECI-Costa Esmeralda)
    82 min drive

Room options

View all photos for Deluxe Studio, 1 Bedroom

Deluxe Studio, 1 Bedroom | In-room safe, individually decorated, iron/ironing board, free WiFi

Deluxe Studio, 1 Bedroom

  • 75 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Townhome, Ocean View

Townhome, Ocean View | Living room

Townhome, Ocean View

  • 247 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room

Standard Double Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Standard Double Room

  • 96 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Villa, 2 Bedrooms

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Pool

Hush Maderas

Pool
Breakfast included
Spa
Pet friendly
4.1 out of 5, Very Good, (44)
The price is $70
per night
$81 total
includes taxes & fees
Jan 9 - Jan 10
Hush Maderas

About this property

Pelican Eyes Resort and Spa

3-star San Juan del Sur hotel with 2 restaurants
Along with 2 restaurants, this smoke-free hotel has 3 outdoor pools and a full-service spa. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, massage/treatment rooms, and dry cleaning.
Pelican Eyes Resort and Spa offers 40 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to patios. Each accommodation is individually decorated. Televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This San Juan del Sur hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

3 outdoor swimming pools are on site.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Tranquila Day Spa has 1 treatment room. Services include deep-tissue massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 8 years old are not allowed in the spa.

Dining is available at one of the hotel's 2 restaurants. Public areas are equipped with complimentary wired and wireless Internet access. Pelican Eyes Resort and Spa features 3 outdoor swimming pools. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Mediterranean hotel also offers spa services, a terrace, and tour/ticket assistance. Onsite self parking is complimentary. A total renovation of this property was completed in February 2016.

Pelican Eyes Resort and Spa is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
La Cascada - This poolside fine-dining restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Bistro La Canoa - This poolside sports bar specializes in local and international cuisine and serves lunch and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 10:30 AM for a fee: NIO 210 to 360 for adults and NIO 5 to 12 for children
  • 2 restaurants

Restaurants on site

  • Bistro La Canoa
  • La Cascada

Things to do

  • 3 outdoor pools
  • Full-service spa

Family friendly

  • 3 outdoor pools
  • In-room refrigerator

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 floor
  • Built in 2004
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower

Entertainment

  • Cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9 PM
Late check-in fee

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
This property is a walking property with many stairs, and may not be suitable for guests with mobility issues.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately NIO 210 to 360 for adults, and NIO 5 to 12 for children
  • Airport shuttle fee: NIO 1200 per person (one way)
  • Late check-in fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision
Guests under 8 years old are not allowed in the spa

Property is also known as

Pelican Eyes
Pelican Eyes Resort
Pelican Eyes Resort San Juan del Sur
Pelican Eyes San Juan del Sur
Hotel Pelican Eyes
Pelican Eyes Hotel San Juan Del Sur
Pelican Eyes Resort And Spa Nicaragua/San Juan Del Sur
Pelican Eyes Resort Spa
Pelican Eyes Resort Spa
Pelican Eyes Spa Juan Del Sur
Pelican Eyes Resort and Spa Hotel
Pelican Eyes Resort and Spa San Juan del Sur
Pelican Eyes Resort and Spa Hotel San Juan del Sur

Pelican Eyes Resort and Spa Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 62 out of 138 reviews" "
Rating 8 - Good. 44 out of 138 reviews" "
Rating 6 - Okay. 18 out of 138 reviews" "
Rating 4 - Poor. 10 out of 138 reviews" "
Rating 2 - Terrible. 4 out of 138 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

CR, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Beautiful hotel overlooking San Juan Del Sur. Great facilities, friendly staff. Good breakfast. Thanks for the room upgrade!
Stayed 3 nights in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gem Of a place but needs some better management
Wonderful location and foundation. Better management is needed to give a better overall experience. We stayed at one of the highest condos and were given an overview during check in about the pool and bar to enjoy it during stay. Unfortunately we found later that bar is only open for weekends. Very disappointed because we were struggling to get vegan and allergy friendly food there and had hoped bar menu might accommodate. Had sent a note ahead about our food restrictions but received no response. Luckily in San Juan del sur there are food places accommodating. Felt bad for the drivers since there’s few of them to ask to drive us to top rather than taking stairs since I had a broken toe. They really need more drivers - or clearer understanding of expectations Couldn’t use room upstairs to sleep since air conditioning didn’t work
Stayed 6 nights in Apr 2018

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Beautiful Views... that’s about it.
We had a room that we need to get a ride up to in a truck, and Had to walk down a thousand steps to get down. The bar by our room was closed, no room service, so up and down. The beds not comfortable at all, and old dusty towels. Staff could care less that we were even there. the food was so-so, cocktails took about 30 minutes to get. I would not stay here again.
Stayed 4 nights in Mar 2018

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Although the hotel is beautiful I would not recommend this to anyone. The hotel staff at the front desk were rude every single day. They should consider changing the people that they have working at the front desk. Since the moment we got there they were very unfriendly and made us feel unwelcome. The fact that the hotel is located at the to of the mountain is ok, we just had to depend on shuttles to get to the bottom part in order to get into town. The shuttle service ends at 10pm. We did not know that. We tried leaving past 10:20 pm and when I called the front desk they said “shuttle service ended at 10 pm.” I asked if they could call a cab for us and they said “we don’t have a number for a cab.” After this I expressed how unhappy I was because the gentleman was not willing to help us. He immediately called us a cab. This made me feel trapped as if I had a to follow a curfew. Besides that the hotel room did not have a blow dryer or iron. You have to call front desk to pick it up. That’s another shuttle drive to the front desk. The Shuttle drivers and maids are nice. The front desk people and the service at the restaurant are horrible. The place as beautiful as it is, well it’s just inconvenient. I will not reccoment to anyone and I won’t come back to this resort.
Stayed 6 nights in Mar 2018

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful views. Great location.
Short walk to beach and restaurants. Luggage delivery to rooms needs improvement as room access is too steep to permit self-carry or bellman style checkin. Delivery by back road via cheap is too slow.
Stayed 2 nights in Mar 2018

10/10 Excellent

Jorge L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

Aaron, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip of a lifetime
Such an amazing hotel - super clean, amazing facilities. But most importantly was how great the staff were. Krystal (sorry for not knowing the spelling of your name) - saved my butt; I left my bag at reception and was on the way to the airport - she called the taxi driver, and had staff hand deliver to me when we went back for it. Mucho gracias! You won’t be disappointed
Stayed 2 nights in Nov 2017

6/10 Okay

Brittany, TX

Liked: Cleanliness, property conditions & facilities, room comfort
Mixed Review
The hotel was quiet, the rooms were clean and comfortable and the staff were friendly. The water faucet in our shower broke and our AC didnt work so they gave us a very nice updrade. The shower in the upgraded room didnt work either. They didnt fix it. There is nothing going on. tThey didn't even play music and there was not a single person in sight. The second issue is the stairs. There were 288 stairs to walk up to get to our room! Yes, 288, and we weren't even at the top of the resort. There is a driver to drive you there if you want to tip him each time, but we were back and forth from our room and town alot and that would have been super expensive. The transportation to any local attraction is 10 times more expensive than any shuttle service in town, AVOID HOTEL PROVIDED TRANSPORT. Unless your pockets are super deep just don't do it. I consider the price of their transport to be the definition of price gouging. Our last night we decided to have dinner at the resort, (their food is SUPER expensive). My husband ordered filet mignon, which came out as folded over flank steak to make it look thicker. My lobster was way overcooked and the person working at the bar had to walk to the main bar (which is far) to get our food. Needless to say it was cold by the time we got it but we felt so bad for the guy that had to go pick it up down those stairs that we didn't complain. There are better places in town for much less money and you will probably be happier with one of those.
Stayed 6 nights in Nov 2017

8/10 Good

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but Older.
In this area this place was a great place. Safety and accommodating was the strong points. This place is getting old and needs some upgrading and repairs. It is very nicely done, just older. Loved the bathrooms!
Stayed 1 night in Oct 2017

10/10 Excellent

Mick, Tegucigalpa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel a beautyfull beach
The hotel es beautyfull, very near the beach but also very quiet and secluded, the view is amazing, the pools are so beautyfull, everything is high level I higly recommended, Oh and is also in a marvelous beach
Stayed 1 night in Oct 2017

10/10 Excellent

Arturo, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
Family hotel well located and good rooms. The restaurant's food is average and its price is expensive for the quality it offers. In food you must go to another place.
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Nice hotel but under staffed.
Well appointed hotel situated few minutes from SJS. Spacious room. Under staffed and lacked attention to detail. Need to improve bedding experienced. Not enough pool towels.
Stayed 1 night in Sep 2017

10/10 Excellent

Monica, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location.
The hotel is great. Set upon a hill on the outskirts of town but very easy to get to the central part of town (as it's a small town). The views are amazing and the hotel staff is wonderful. The food and drinks are good and the room was clean and comfortable. We would definitely come back and stay here again.
Stayed 10 nights in Jul 2017

6/10 Okay

kenny, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Beautiful view of San Juan de sur beach
Disappointed by having no TV , terrible shower water meaning shower doesn't work normally. Inconvenient running up and down the room for dining . But still recommend friends to stay during vocation .
Stayed 2 nights in Jul 2017

4/10 Poor

GC, Seattle, WA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Staff not prepared to handle situations
I arrive around 6:00 pm, and in the reception there was a lady complaining that her cabin did not have A/C, I thought that was an isolated event, but it was not. My cabin did not A/C as well, and I had to wait almost like 2 hours until they told me they were going to give me another cabin, I do not understand why they had to wait almost 2 hours to decide that they were going to give me another cabin. Breakfast was a hold other dilemma, they ran out of food, and the lines were absurd.

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our entire trip to Nicaragua was wonderful. We stayed at Pelican Eyes for 1 week, in a regular room. It was spacious, clean and comfortable. It afforded stunning views of the harbor and the town below. The food in the restaurant was very good, and reasonable priced by North American standards. The staff was friendly, and always ready to be helpful. Most had difficulty in speaking English, but between their limited capabilities and ours in Spanish, and with gestures, communications were good. Word of caution: there are no elevators, and the hotel is built in a mountain side. We had the second room from the reception area, and we had to climb 50 steps to our room. There were 240 steps to the uppermost rooms. Those steps are not adequately lit at night, so some caution should be exercised. The hotel is conveniently located, within walking distance of most anything in San Juan del Sur. We would return to this hotel if we were to come back to San Juan. Photos are view from our room, both daytime and sunset.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay and rest. Very close to town, but yet very private. We will b back again.

10/10 Excellent

José, San Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in San Juan del Sur
Let's start by saying this: it's expensive and it's worth it. This is by far the very best hotel in San Juan del Sur (I've stayed at/visited almost all of them). The facilities are amazing. They have rooms and villas that are absolutely honeymoon material. They have three great pools and 2 restaurants (They let you drink in the pool, which I believe is absolutely amazing). The whole experience was great, only down side is that since it's SO BIG, you need a shuttle to get around, and if you go to the town (Where the bars are), they charge you $5 per trip. On the bright side, they also offer a shuttle that goes down to the town and then back to the resort every hour from 2:00 PM to 9:00 PM. So if you like to party hard all night, you'll have to get a taxi to get you back to the resort, otherwise you won't make it. Food at the restaurants was great, the staff was kind and the villa I stayed in was marvelous, try to get the Casa Sosiego if you can, if you don't like it, I dare you to send me a reply. You will love it here. Perfect for couples.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stay was great although there was a wedding the same weekend and pool and restaurant was closed in phase 2 (where I was staying) so you had to get them to come get you to bring you back to phase 1 on the other side of the property. This was a slow process sometimes. I wish that they had put me in phase 1 after knowing about the wedding. Also, the towels looked a bit weathered.

8/10 Good

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view of San Juan del Sur
The location was fantastic and the view was wonderful. However, I had booked two rooms requesting that they be close to each other but they were at opposite ends of the complex. One was a standard style hotel room and the other was a beautiful condo style accommodation. Room #1 had issues with bugs. There was a cockroach under the covers and the bathroom was full of ants. Maintenance came and sprayed, but it was still pretty awful. Room #2 was fine. Online and when we checked in we were told we would receive a complementary breakfast so we went to it and then they told us because we booked through Hotels.com that we didn't qualify and tried to charge us. They did the right thing by us and waved the bill because the knew they told us upon check in that it was included. The rooms are quite spread out and a shuttle was needed to get anywhere. They were very prompt in picking us up anytime we wanted go go anywhere. Overall it was a nice place to stay.

10/10 Excellent

Gigi, Managua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Great spa services! I enjoyed the room as well. Everyone was nice and helpful. Food was good. I would go again and spend more time.

2/10 Terrible

Kerry , US

Disliked: Staff & service, property conditions & facilities, room comfort
Comepletely disatisfied
No wifi for 2 days,telephone broken first day also.Hotel charges 10.00 for drinking water which is a plastic bucket and spigot with no lid!!! Booked king bed while standing at reception.Then was told not available.Saw maybe 10 guests, hotel was not even remotely fully booked? Why no king room available? Ocean view room was peek a boo thru the trees.Took 20 minutes to obtain 2 towels while at pool.We were the only 2 guests at the pool.Why so long of a wait? Had to ask 6 times for water at breakfast before receiving.Which included 2 trips to to the counter myself to ask.I could go on and on about how completely disappointed I am in this 1 star hotel which charges 4 star prices !!! I do not write reviews but was compelled by the lack of service and utter disregard by some of the staff.Would NEVER recommend this hotel !!!!!!! Save your money and stay anywhere else !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The price offered by Expedia does not include the breakfast, which is uncomfortable.

10/10 Excellent

johan , New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view

10/10 Excellent

Jairo, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with spectacular views!
Everything was great. From the moment you arrive the staff is very professional and welcoming. We were greeted with complementary drinks. You are driven up to your room, which is like a small house! We stayed in Aguas Azules. The view our room had was amazing. The bed was comfortable, the bathrooms are really big, the patio is also huge. The pools there too and the bars are super awesome.