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Villas de Palermo Hotel and Resort

3.5 star property

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Photo gallery for Villas de Palermo Hotel and Resort

Exterior
Terrace/patio
2 bedrooms, in-room safe, individually decorated, individually furnished
Exterior
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Room service
  • Spa
  • Air conditioning

Explore the area

Map
Carretera San Juan del Sur, km 139, San Juan del Sur, Rivas, 48600
  • Refugio de Vida Silvestre La Flor
    ‪19 min walk‬
  • Petroglyph
    ‪3 min drive‬
  • Ostional Private WildLife Reserve
    ‪4 min drive‬
  • Tola (ECI-Costa Esmeralda)
    ‪76 min drive‬

Room options

View all photos for Family Villa, 2 Bedrooms

2 bedrooms, in-room safe, individually decorated, individually furnished

Family Villa, 2 Bedrooms

  • 1399 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 2 Queen Beds

2 bedrooms, in-room safe, individually decorated, individually furnished

Villa, 2 Queen Beds

  • 1395 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

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Front of property

La Santa Maria Resort

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (45)
The price is $139
per night
$160 total
includes taxes & fees
Mar 10 - Mar 11
La Santa Maria Resort

About this property

Villas de Palermo Hotel and Resort

3.5-star hotel in Lomas de Palermo
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. A beach shuttle is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Villas de Palermo Hotel and Resort offers 48 accommodations, which are accessible via exterior corridors and feature DVD players and laptop-compatible safes. Rooms open to furnished patios. These individually decorated and furnished accommodations have separate sitting areas and include desks. Accommodations at this 3.5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas.

Bathrooms include showers, bathrobes, and complimentary toiletries. Televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and ceiling fans. In-room massages, irons/ironing boards, and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Villas de Palermo Hotel and Resort features a full-service spa and an outdoor pool. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge.

Event facilities measuring 3003 square feet (279 square meters) include a conference center. This Tuscan-style hotel also offers spa services, a terrace, and multilingual staff. For a surcharge, the property provides an area shuttle within 2 kilometers and an airport shuttle (available 24 hours).

Villas de Palermo Hotel and Resort is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Villas de Palermo Hotel and Resort has a restaurant serving breakfast, brunch, lunch, and dinner.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 2 km
  • Free beach shuttle
  • Casino shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 5 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Terraza de Palermo

Things to do

  • Bicycle rentals
  • Full-service spa
  • Outdoor pool
  • Yoga classes

Family friendly

  • Crib (surcharge)
  • DVD player
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • Grocery/convenience store
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center (3,003 square feet of space)
  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 2 floors
  • 52 buildings
  • Banquet hall
  • Built in 2006
  • Smoke-free property
  • Tuscan architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Kitchen
  • Limited room service
  • Microwave
  • Oven
  • Separate dining area
  • Stovetop

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Living room
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 5:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests should notify this property in advance of their anticipated arrival time.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
4 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Cribs (infant beds) are available for USD 25.0 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 per person
  • Airport shuttle fee: USD 110 per vehicle (one way)
  • Crib (infant bed) fee: USD 25.0 per night
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is required for transportation to and from this property

Property is also known as

Hotel Resort Palermo
Palermo Hotel Resort
Palermo Villas
Villas Palermo Hotel & Resort
Villas Palermo Hotel & Resort San Juan del Sur
Villas Palermo San Juan del Sur
Villas Palermo Hotel Resort San Juan del Sur
Villas Palermo Hotel Resort
Villas de Palermo Hotel Resort
Palermo Resort Juan l Sur
Palermo And San Juan Del Sur
Villas de Palermo Hotel and Resort Hotel
Villas de Palermo Hotel and Resort San Juan del Sur
Villas de Palermo Hotel and Resort Hotel San Juan del Sur

Villas de Palermo Hotel and Resort Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 47 out of 94 reviews
Rating 8 - Good. 25 out of 94 reviews
Rating 6 - Okay. 15 out of 94 reviews
Rating 4 - Poor. 4 out of 94 reviews
Rating 2 - Terrible. 3 out of 94 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Uriel

Traveled with family
Liked: Cleanliness
The location
Stayed 1 night in Mar 2024

8/10 Good

Martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location!! Very friendly staff!
Stayed 1 night in Mar 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Manuel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a chance
Not prepared arrived late and room had no ice . Television down not function and pool out of service which I asked if I can use upon arrival . I will never return but place has potential . Of and they wanted to give me a 20 lbs bag of ice for 5 bucks which is an insult
Stayed 1 night in Oct 2023

10/10 Excellent

Carmen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff! lovely mountain views
Stayed 2 nights in Sep 2023

6/10 Okay

ivonne

Stayed 1 night in Aug 2023

10/10 Excellent

Maria

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Very friendly and helpful staff, they are awesome people.
Stayed 1 night in Jun 2023

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. Peaceful place to get some work done and focus. Restful.
Stayed 1 night in Nov 2022

8/10 Good

JUR

Traveled with family
Nice and friendly place
Stayed 3 nights in Oct 2022

10/10 Excellent

Angee

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was breathtaking! The villa was Everything my family needed a breath of fresh air! The pool service from Mauricio was above and beyond! Cant wait to return!
Stayed 2 nights in Aug 2022

6/10 Okay

jc

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Amenities
I like the views we had from our condo. Everything about the location to the staff was great. My kids loved the pool area and also that we had howler monkeys outside our bedroom windows. The only thing that was inconvenient was that we did not have a TV. Normally this would not be an issue but the fact that it was in the amenities and this one reason we picked it traveling with kids. We also have a 4 legged son that could not make the trip as it said that no pets are allowed. But when we arrived seen several guet walking their pets.
Stayed 2 nights in Apr 2022

8/10 Good

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bitter sweet days!😞
My husband and I love coming to Palermo for years because it’s just right for us. The villas are comfortable, clean and most have a great view of the ocean and vicinity. However the T.V. Cable SERVICE MAKES THIS PLACE WHOLE. I HOPE THEY FIX THE SITUATION SOON BECAUSE THE WIFI DOESN'T WORK ITS DELAYED AND IT FREEZES ALL THE TIME AND ITS ANNOYING SO YOU CANT WATCH ANYTHING AT ALL. 🙁🙁
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2021

6/10 Okay

Paul

Traveled with group
Awesome place, but double check your reservations
A friend and I each booked a villa here. Beautiful place! The problem is, the hotel desk closed at 8pm (not midnight, as advertised). The gate guard had my friend’s reservation, but had no idea of my stay, as the hotel had cancelled my reservation! My attempts to show my proof of payment and reservation # were unsuccessful. I had to bunk with my buddy. Next day, front desk said that my booking was cancelled once I applied a hotels.com coupon. The hotel thought my entire stay was removed, not just the price adjustment. They couldn’t refund, since hotels.com had already taken my payment.
Stayed 1 night in May 2021

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall ok, everything is very dated! Staff very nice!
Stayed 1 night in Dec 2020

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ALL INCLUSIVE PLEASE
Love the view of the bahia of san juan del sur. Everything is beautiful. My husband and i have been at the palermo for the past 3 years. Hotel.com MUST BRING ALL INCLUSIVE BACK.😁
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service they give you is perfect, staff personnel were great. I have stayed at this place more than three times and I'm always satisfied, I guess that is why I keep going back.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location and nice hotel
We had a great time in this hotel, we would definitely consider staying again here.
Stayed 2 nights in Apr 2018

6/10 Okay

David, Managua

Disliked: Room comfort
Not worth price
Large villa and generally nice. Lots of ants however, beds were uncomfortable with 2 small pillows, missing dishes and toaster didn't work. Inside of villa was generally clean and pleasant. Far from beach but with a pleasant view. Pool is nice.
Stayed 2 nights in Mar 2018

6/10 Okay

Isabel

Liked: Cleanliness, property conditions & facilities, room comfort
Still Palermo.
My husband and I have been at villas de Palermo every 6 to 7 months and stay 3 or 4 days each time. Under new management and not as fun this time around. Most of the staff are new and inexperience to customer service. All inclusive plan not available and their delicious menu which we loved so much is gone. The drinks are not as good as before. hope the new management thinks about their customers and would negotiate and get some of the old staff back again. I'm sure they'll lighten up the Palermo again.
Stayed 2 nights in Mar 2018

10/10 Excellent

jesus, arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel of our whole trip!
staff is very helpful and always available. We didn't try the food due to the price, but enjoyed our private kitchen very much.
Stayed 3 nights in Nov 2017

10/10 Excellent

Keith, Reno Nevada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic villas on a jungle hillside
Stunning Italianesque villas with tiled roofs, stone floors and expansive views. Parrots and Howler monkeys, a large warm pool, very quiet with free transportation to SJDS all day, and cheap taxis all night. The Terrazzo Restaurant is a little pricey but unquestionably worth its
Stayed 5 nights in Oct 2017

10/10 Excellent

Oscar, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and views
This was our first time staying at this hotel. And all I need to stay is that I don't regret stay at this hotel whatsoever. The staff was amazing, the views of the beach were simply spectacular. Every villa had its own view of the beach which is about 3 KM away. A few things I do need to mention is that they had ants, not small ones... but big ones. They were harmless though, and considering we are in a tropical region... it could've been far far worse. Another complaint is that transportation to the town after 10PM was basically unavailable and we needed to walk about half a mile in the complete darkness to get somewhere where we can get a taxi. It was all an adventure for us though. We heard parrots on the trees which were on our hotel, saw fireflies at night. It was all an amazing experience and I will definitely be staying here again. Thank you!!
Stayed 2 nights in Sep 2017