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Acacia Boutique Hotel

3.0 star property

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Photo gallery for Acacia Boutique Hotel

Outdoor pool
Lobby sitting area
On the beach, white sand
Outdoor pool
Lobby sitting area

Reviews

7.0 out of 10
Good

Popular amenities

  • Hot Tub
  • Pool
  • 24/7 front desk
  • Pet friendly
  • Housekeeping
  • Laundry

Explore the area

Map
8 Taft Street, Condado, San Juan, 00911
  • Calle Loiza
    ‪1 min walk‬
  • Playa Ocean Park
    ‪7 min walk‬
  • Museo de Arte de Puerto Rico
    ‪13 min walk‬
  • San Juan (SIG-Fernando Luis Ribas Dominicci)
    ‪14 min drive‬

Room options

View all photos for Best Available Room

In-room safe, blackout drapes, soundproofing, iron/ironing board

Best Available Room

  • Sleeps 2
  • 1 Double Bed

View all photos for King Deluxe Accessible

King Deluxe Accessible | In-room safe, blackout drapes, soundproofing, iron/ironing board

King Deluxe Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Full Standard

In-room safe, blackout drapes, soundproofing, iron/ironing board

Full Standard

  • Sleeps 2
  • 1 Double Bed

View all photos for Queen Ocean View

Queen Ocean View | In-room safe, blackout drapes, soundproofing, iron/ironing board

Queen Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Ocean View

In-room safe, blackout drapes, soundproofing, iron/ironing board

King Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for King Standard

King Standard | In-room safe, blackout drapes, soundproofing, iron/ironing board

King Standard

  • Sleeps 2
  • 1 King Bed

Double King

  • Sleeps 6
  • 2 King Beds

View all photos for Double Double

Double Double | In-room safe, blackout drapes, soundproofing, iron/ironing board

Double Double

  • Sleeps 4
  • 2 Double Beds

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About this property

Acacia Boutique Hotel

3-star hotel in Santurce
This hotel features an outdoor pool, a hot tub, and conference space. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Acacia Boutique Hotel offers 21 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. 26-inch LCD televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This San Juan hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Acacia Boutique Hotel features an outdoor pool and a hot tub. Wireless Internet access is complimentary. Event facilities measuring 592 square feet (55 square meters) include conference space. This beach hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Concierge services and wedding services can be provided. Guests can use the outdoor pool at a partner property.

Acacia Boutique Hotel has designated areas for smoking.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • Outdoor pool
  • Outdoor pool (guest access)
  • Spa tub

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 592 square feet of conference space

Outdoors

  • Garden
  • On the beach
  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 26-inch LCD TV with cable channels

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you arrive at the property after hours, you'll need to check in at an alternate location: [At Wind Chimes Inn]

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet (varies based on length of stay)
Welcoming dogs only
2 total (up to 30 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 2 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 8 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Acacia Boutique
Acacia Boutique Hotel
Acacia Boutique Hotel San Juan
Acacia Boutique San Juan
Acacia Hotel
Acacia Seaside Hotel
Acacia Seaside San Juan
Acacia Boutique Hotel Hotel
Acacia Boutique Hotel San Juan
Acacia Boutique Hotel Hotel San Juan

Acacia Boutique Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 348 out of 1003 reviews
Rating 8 - Good. 207 out of 1003 reviews
Rating 6 - Okay. 160 out of 1003 reviews
Rating 4 - Poor. 112 out of 1003 reviews
Rating 2 - Terrible. 176 out of 1003 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

JAHRA Lizette

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
It was very cute and quiet. Staff was nice but not available in the building from 1am-8am. The hot tub was not hot.(it wasn’t working and they failed to let me know until I tried to go in it). The curtains, towels and bed sheets all had some yellow rust stain in them. I failed to read that there aren’t fridge or microwave in the rooms. Parking is terrible. It’s in a narrow street with one sided parking. The beach is within a few feet of the hotel which was nice. It’s close to many places to eat and the expressway. The aesthetics of the place were nice and comfortable but I prefer more amenities in my room and easy parking.
Stayed 3 nights in Nov 2024

10/10 Excellent

Marisol, Ludlow

Liked: Cleanliness, staff & service, property conditions & facilities
I loved my room 306 private balcony everyone took care of me I was traveling alone the chef the front desk crew the maintenance Jose cleaning crew Carlos so nice to me I was traveling alone they get around and nice
Stayed 3 nights in Nov 2024

8/10 Good

Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing, thanks Betsy for her advices
Stayed 3 nights in Nov 2024

6/10 Okay

Jennifer, Hallowell

Liked: Staff & service
The hotel itself was lovely. Location was great. My room was not very clean :( The top drawer of the bureau had someone's luggage ticket from Oct 24. Lots of smear marks on the walls, light switches. The customer service was AWESOME. The parking in the area can be very difficul at times.
Stayed 5 nights in Nov 2024

10/10 Excellent

Aurea

Liked: Cleanliness
Stayed 4 nights in Nov 2024

10/10 Excellent

Kwonateisha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Will be visiting again !
Stayed 3 nights in Sep 2024

10/10 Excellent

Christian Torres

Stayed 1 night in Oct 2024

4/10 Poor

Rachel

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Super disappointed in this property. I booked a queen ocean view room on Expedia that was not honored by Expedia or the Acacia and neither of them would take responsibility for it. They put me in a room that was basically sandwiched between the front desk and the restaurant/service area and had no window. It was like a dungeon. I begged them to move the room and I had the take a single room on the second floor. There was no price adjustment. I paid for a queen ocean view and ended up in a single street view with tiny window for the same price. The front desk service is non-existent as well as any maid service. There is always one employee lingering in the lobby watching their phone on full blast but can't actually help with anything. The restaurant hours are not consistent with posted open/close times. Puerto Rico is hot and humid so this isn't much their fault but the walls sweat. Everything stayed damp my whole trip. This makes the rooms very musty and funky. No one cleans. I had to bring down my wet towels to exchange for new ones that weren't ready and I had to come back in 30 minutes for those. The beds are comfortable and it's close to the beach but that's about it.
Stayed 4 nights in Nov 2024

2/10 Terrible

Shiloh

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Saw multiple cockroahes in the property. Don't waste your money on a dirty hotel.
Stayed 1 night in Nov 2024

8/10 Good

Alicia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The place is very nice, but it is not well staffed. The room was well appointed but the tv was not viewable from the bed and it was a mission to get it to work. The best part about this place is its proximity to the beach (just a couple buildings away from it) and the restaurant. Niche (the name of the restaurant) was phenomenal! The service was outstanding and the food was top notch!
Stayed 2 nights in Nov 2024

10/10 Excellent

Maritza

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, love the structure of tge hotel, haa hot water, the view is amazing. Employees are great .
Stayed 1 night in Nov 2024

8/10 Good

Leonel Santa

Liked: Cleanliness, staff & service
Disliked: Amenities
Es una opcion recomendable, aunque el staff, podría instruir sobre el estacionamiento, ya que en la zona es muy conplicado estacionar. Instruir, se refiere a informar sobre las zonas autorizadas o estacionamientos proximos al hotel
Stayed 3 nights in Oct 2024

2/10 Terrible

Matthew

Traveled with family
Disliked: Amenities, property conditions & facilities
There is no parking available for this hotel. The hotel would lose electricity randomly throughout the day and night. One night we didn't have running water. Staff was nice. Facility was nice other than no parking, electricity or running water
Stayed 4 nights in Oct 2024

6/10 Okay

Marie

Disliked: Staff & service
Close to beach. No parking. My room had no towels when I arrived.
Stayed 4 nights in Oct 2024

10/10 Excellent

MICHAEL

Stayed 1 night in Oct 2024

10/10 Excellent

Selin

Stayed 3 nights in Oct 2024

10/10 Excellent

josephine aisha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was a really nice small hotel with an amazing view and great service
Stayed 3 nights in Oct 2024

8/10 Good

Joe

Liked: Staff & service
Stayed 2 nights in Oct 2024

10/10 Excellent

Elianys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice views, awesome staff
Stayed 2 nights in Oct 2024

10/10 Excellent

Angel

Stayed 1 night in Sep 2024

2/10 Terrible

Shane

Traveled with partner
Disliked: Staff & service, amenities
All i can sa is SUPER small rooms. The person checking in was no where to be found. ANOTHER guest had to let me in the hotel. Waited forever for them to come check us in. The parking....what parking. There is no designated parking for guest. We searched 8 blocks looking for parking. Did i mention they didn't tell is until we had already checked in...... we asked for a refund and was told to go through how we booked with. We did that and this place never responded to the request from Expedia. And they jut said oh well we can't get them to respond so you are just out of luck. ADO NOT STAY HERE PERIOD Oh and then the hotel tried to take money from our bank even though we didn't book directly through them. I called them out on it and the pending charge went away. Do not stay here.....
Stayed 1 night in Oct 2024

10/10 Excellent

Kwesi

Stayed 1 night in Oct 2024

10/10 Excellent

Italia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Jacuzzi and the architecture! Its so beautiful. And the fact that the beach was right nearby
Stayed 3 nights in Oct 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful and super friendly; even did our laundry for us for FREE. The place is gorgeous; it almost feels unreal with the winding stairs and the old timey vibe. We ate at the restaurant for breakfast and it was worth every penny. The food was DELICIOUS.
Stayed 1 night in Oct 2024