The staff was extremely helpful. I lost my NYS Real ID and the front desk staff was more than accommodating with providing information. Each individual I encountered at the front desk was very friendly, greeted you with a smile, and never hesitated to provide help when needed. The place is very clean and the ambiance makes you feel like home. The pool was great and the beach is within walking distance. Very close to restaurants, shops, and transportation. Complimentary coffee is served every morning and each guest also has access to the amenities/dining room at Acacia Hotel across the street. Also, not too far from the Ashord Avenue strip, Bebos on Calle Loiza, and it's a 15-20 minute walk to La Placita in Santurce. This boutique hotel is perfect for those who like a relaxing atmosphere and peaceful quiet.