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Ciqala Suites Hotel

4.0 star property

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Photo gallery for Ciqala Suites Hotel

Terrace/patio
Suite, 1 Bedroom | Living area | LCD TV
Front of property
The Signature Suite | 1 bedroom, premium bedding, memory foam beds, minibar
Terrace/patio

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pet friendly
  • Parking included
  • Pool

Explore the area

Map
752 Manuel Fernandez Juncos Ave, San Juan, 00908
  • Puerto Rico Convention Center
    ‪11 min walk‬
  • Condado Beach
    ‪20 min walk‬
  • Casino del Mar at La Concha Resort
    ‪2 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪10 min drive‬

Room options

View all photos for Deluxe Suite

Deluxe Suite | 1 bedroom, premium bedding, memory foam beds, minibar

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)
  • 800 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed | 1 bedroom, premium bedding, memory foam beds, minibar

Studio Suite, 1 Queen Bed

7.2 out of 10
Good
(11 reviews)
  • 419 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for The Signature Suite

The Signature Suite | 1 bedroom, premium bedding, memory foam beds, minibar

The Signature Suite

8.2 out of 10
Very good
(10 reviews)
  • 419 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Bathroom | Free toiletries, hair dryer, bathrobes, towels

Suite, 1 Bedroom

  • 500 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Presidential Suite

Presidential Suite | 1 bedroom, premium bedding, memory foam beds, minibar

Presidential Suite

8.0 out of 10
Very good
(7 reviews)
  • 1700 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | 1 bedroom, premium bedding, memory foam beds, minibar

Superior Room, 1 Queen Bed

8.6 out of 10
Excellent
(7 reviews)
  • 310 sq ft
  • Sleeps 2
  • 1 Queen Bed

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The price is $264 total
includes taxes & fees
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About this property

Ciqala Suites Hotel

4-star hotel in Santurce
This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. Free cooked-to-order breakfast is provided, as well as free WiFi in public areas, free self parking, and a free beach shuttle. Additionally, a poolside bar, a rooftop terrace, and concierge services are onsite.
Ciqala Suites Hotel offers 33 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Memory foam beds feature premium bedding. LCD televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers an outdoor pool, a rooftop terrace, and multilingual staff. Onsite covered self parking is complimentary.

Ciqala Suites Hotel is a smoke-free property.

A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 10:00 AM.
Our SP Floor Lounge - This poolside rooftop bar specializes in Caribbean cuisine. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free covered self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Our SP Floor Lounge

Things to do

  • Outdoor pool

Family friendly

  • In-room microwave
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 8 floors
  • Built in 2010
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 6:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200.00 per accommodation, per stay
  • Service fee: 20 percent

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property is professionally cleaned

We should mention

Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

CIQALA
CIQALA Luxury
CIQALA Luxury Suites
CIQALA Luxury Suites Condo
CIQALA Luxury Suites Condo San Juan
CIQALA Luxury Suites San Juan
CIQALA Suites
Ciqala Hotel San Juan
CIQALA Luxury Suites
Ciqala Suites Hotel Hotel
Ciqala Suites Hotel San Juan
Ciqala Suites Hotel Hotel San Juan

Ciqala Suites Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 436 out of 1003 reviews
Rating 8 - Good. 215 out of 1003 reviews
Rating 6 - Okay. 112 out of 1003 reviews
Rating 4 - Poor. 91 out of 1003 reviews
Rating 2 - Terrible. 149 out of 1003 reviews

8.0/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Different room assigned

On the website I choose a Signature Suite and when I got to the hotel they had on their reservation a regular 1 bedroom suite. I requested the change but they told me the hotel was full
Stayed 1 night in Mar 2025

6/10 Okay

Dana

Traveled with partner
Liked: Staff & service
Our room was on the 2nd floor and we were awoken around 1am by music BLASTING from a van across the street that continued until 4am. We called the front desk but they couldn’t do anything. Our balcony was disappointing which old lumber piled up on one side. I took photos but don’t see where I can share.
Stayed 1 night in Feb 2025

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty, clean good service great food
Stayed 1 night in Mar 2025

2/10 Terrible

Sarah, Cleveland

Disliked: Staff & service
I booked this for one night they took $549 no confirmation of the booking and when I wrote them asking to return my money for the one night I have still yet to hear anything back from the property via email and when I callled I was told Expedia would process the refund. Still no resolution -$549 later?
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, staff & service

Love San Juan, but....

I was charged a non-refundable $200 service charge upon arrival above and beyond what I paid via Hotels.com (not a deposit, a service charge). I also had to leave a $200 deposit, which I was told at check out "should get refunded in 7-10 days). When I asked "should?" I was told, "Yes, 90%." Totally inappropriate and not customary. As I sit here state-side, I am still awaiting a refund of the deposit. I also had no hot water in the shower, but had hot water in the sink. This is clearly something that had to have been known. The desk staff were very nice and solicitous, but the hotel upkeep and policies were not up to my standards (and I am not picky).
Stayed 4 nights in Mar 2025

8/10 Good

Christian Casado

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Mar 2025

4/10 Poor

Judy Ramnarine

Traveled with group
Disliked: Amenities
Hotel is very tiny and small. Pool is inside a rooftop restaurant and can fit about 6 people. Parking space is very limited inside the hotel and very very very tiny. Hotel employees are seen sitting in the guest areas and it seems very creepy. Shop next to hotel is very rundown and looks very creepy with all the drunks hanging around
Stayed 7 nights in Mar 2025

6/10 Okay

Jean-Andre

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Khalid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Bianca

Stayed 1 night in Feb 2025

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service
Patio and property was a bit dated. Shower curtain only half very strange
Stayed 1 night in Feb 2025

4/10 Poor

India

Bb
Stayed 3 nights in Feb 2025

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and well kept, the breakfast was ok. You must order it via a link provided each night before which became a task while on vacation and after the 3rd night the hotel stop sending a reminder and the link, thank goodness we kept the text with the last link received. One morning the breakfast was 30 min late and it was not what we ordered but we ate it and hoped for the best the next morning. The parking spaces are tight and limited but a nice perk to have included with the stay, the staff was kind and hospitable. Our room was in the penthouse level which at first seemed attractive except that there is a rooftop bar and restaurant right above which was noisy at times in the night and the smell of food often crept into our room. The room itself was really spacious, bed was comfortable, the shower hardly had any pressure but the water temps were good, there was no shower curtain and the height of the tub was higher than a typical tub, could be difficult to get in and out of for some people, the pole for the towel rack kept falling every time you went to grab a towel off of it. I kind of felt like we might have had the worst room in the hotel to be honest but we made the best of it.
Stayed 5 nights in Feb 2025

8/10 Good

Theresa Louise

Traveled with group
Liked: Cleanliness, staff & service
I loved the location of this hotel! It was central to everything as long as you dont mind the walk. Uber can get you everywhere for little money. Rooms were sparse...no artwork, bare walls like a prison. We stayed in.a Presidential suite that accommodated 6 people... but there were only 4 bath towels, 5 forks in our drawer, 4 glasses, etc. And the coffee pot made a single cup at a time with only 2 pods and no creamer or sugar available. The free breakfast delivered to our room was great the first few days. After that delivery was very late (hours late, not minutes) and the food had clearly sat under a heat lamp for a very long time. Our complaints were addressed by the GM who graciously removed resort fees from our bill. The desk staff are very nice but not always terribly knowledgeable about their property. Restaurant upstairs is okay...not great but their bar makes top notch cocktails that you would find in a NYC nightclub!! Overall we would likely look elsewhere if we wanted to return to Puerto Rico because there are so many other places to choose from.
Stayed 6 nights in Feb 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Alessandra

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was easy to find and the people at the front desk were friendly and super helpful.
Stayed 4 nights in Feb 2025

6/10 Okay

Laura

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2025

10/10 Excellent

Moises David Rivera

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent
Stayed 2 nights in Nov 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming and attentive. The area around it wasn't the most beautiful but close to beaches and restaurants nice for something not to expensive.
Stayed 3 nights in Feb 2025

10/10 Excellent

Chalante

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at the Ciqala for 5 days it was a good hotel I had a suite room it was super spacious, the staff was great very helpful! The only thing i did not like was that there was only 1 elevator for all the guest to use which caused it to run extremely slow at times.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 4 nights in Jan 2025

8/10 Good

Sheila

Traveled with family
Liked: Staff & service, property conditions & facilities
Check in process was horrible. Extra hidden fees, Area has sound of heavy machinary 24 hours. Room was ok, but there was trash in the pool, Breakfast was ok
Stayed 2 nights in Jan 2025

10/10 Excellent

Ivette, st cloud

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful; the rooms are spacious and pretty. The rooftop is beautiful, but the restaurant is a bit pricey for the options around. It was odd that some employees did not speak Spanish. But these are minimal issues. I would recommend it.
Stayed 3 nights in Jan 2025