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Caribe Hilton

4.5 star property

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Photo gallery for Caribe Hilton

3 outdoor pools, cabanas (surcharge), pool umbrellas
1 bedroom, premium bedding, in-room safe, desk
Suite, 1 King Bed, Ocean View (Beach Wing) | Beach/ocean view
10 restaurants, international cuisine
Suite, 2 Bedrooms, Bay View (Wave Wing) | 1 bedroom, premium bedding, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • Breakfast available
  • Parking available

Explore the area

Map
1 San Geronimo Street, San Juan, 00901
  • Condado Beach
    ‪13 min walk‬
  • Pan American Pier
    ‪14 min walk‬
  • Puerto Rico Convention Center
    ‪17 min walk‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪11 min drive‬

Room options

View all photos for Room, 2 Double Beds (Beach Wing)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds (Beach Wing)

8.0 out of 10
Very good
(10 reviews)
  • 338 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View (Garden Wing)

Room, 1 King Bed, Ocean View (Garden Wing) | 1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Ocean View (Garden Wing)

8.8 out of 10
Excellent
(20 reviews)
  • 377 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Beach Wing)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed (Beach Wing)

8.0 out of 10
Very good
(12 reviews)
  • 338 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View (Garden Wing)

Room, 2 Double Beds, Ocean View (Garden Wing) | 1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds, Ocean View (Garden Wing)

8.4 out of 10
Very good
(18 reviews)
  • 377 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Garden Wing)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed (Garden Wing)

8.4 out of 10
Very good
(11 reviews)
  • 377 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (Beach Wing)

27-inch LCD TV with cable channels, TV, pay movies

Room, 1 King Bed, Ocean View (Beach Wing)

8.2 out of 10
Very good
(52 reviews)
  • 338 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (Garden Wing)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds (Garden Wing)

7.8 out of 10
Good
(7 reviews)
  • 377 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Ocean View

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Accessible, Ocean View

7.4 out of 10
Good
(21 reviews)
  • 376 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Junior Studio Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 463 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Roll-In Shower)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds, Accessible (Roll-In Shower)

8.4 out of 10
Very good
(7 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Studio Suite, 1 King Bed, Accessible (Roll-in Shower)

1 bedroom, premium bedding, in-room safe, desk

Junior Studio Suite, 1 King Bed, Accessible (Roll-in Shower)

  • 463 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Ocean View (Roll-In Shower)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds, Accessible, Ocean View (Roll-In Shower)

8.8 out of 10
Excellent
(3 reviews)
  • 657 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (Garden Wing)

Suite, 1 Bedroom (Garden Wing) | 1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom (Garden Wing)

7.2 out of 10
Good
(5 reviews)
  • 850 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Accessible (Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 1384 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View (Beach Wing)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds, Ocean View (Beach Wing)

7.0 out of 10
Good
(34 reviews)
  • 338 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Ocean View (Wave Wing)

Suite, 2 Bedrooms, Ocean View (Wave Wing) | 1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Bedrooms, Ocean View (Wave Wing)

  • 1986 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 King Bed (Wave Wing)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed (Wave Wing)

7.8 out of 10
Good
(27 reviews)
  • 376 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 2 Bedrooms, Ocean View

Presidential Room, 2 Bedrooms, Ocean View | Living area | 27-inch LCD TV with cable channels, TV, pay movies

Presidential Room, 2 Bedrooms, Ocean View

  • 2051 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room, 2 Double Beds (Wave Wing)

27-inch LCD TV with cable channels, TV, pay movies

Room, 2 Double Beds (Wave Wing)

8.6 out of 10
Excellent
(54 reviews)
  • 376 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Bay View (Wave Wing)

Suite, 2 Bedrooms, Bay View (Wave Wing) | View from room

Suite, 2 Bedrooms, Bay View (Wave Wing)

8.0 out of 10
Very good
(1 review)
  • 1384 sq ft
  • Bay view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View (Wave Wing)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds, Ocean View (Wave Wing)

8.6 out of 10
Excellent
(28 reviews)
  • 376 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Ocean View (Beach Wing)

Suite, 1 King Bed, Ocean View (Beach Wing) | Living area | 27-inch LCD TV with cable channels, TV, pay movies

Suite, 1 King Bed, Ocean View (Beach Wing)

8.0 out of 10
Very good
(3 reviews)
  • 676 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View (Wave Wing)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Garden View (Wave Wing)

7.6 out of 10
Good
(5 reviews)
  • 376 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite, 1 King Bed (Wave Wing)

Honeymoon Suite, 1 King Bed (Wave Wing) | Living area | 27-inch LCD TV with cable channels, TV, pay movies

Honeymoon Suite, 1 King Bed (Wave Wing)

  • 856 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor pool, cabanas (surcharge), pool umbrellas

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  • Pool
  • Spa
  • Pet friendly
  • Restaurant
4.5 out of 5, Wonderful, (1877)
$451 nightly
The price is $451 total
includes taxes & fees
The Royal Sonesta San Juan

About this property

Caribe Hilton

Resort in San Juan Antiguo
Catch some rays at the beach or spend the day relaxing at Caribe Hilton's full-service spa. Then enjoy a meal at one of the resort's 10 restaurants.
Caribe Hilton offers 652 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. 27-inch LCD televisions come with cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

3 outdoor tennis courts and a health club are featured at the resort. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zen Spa Océano has 15 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Caribe Hilton you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 10 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary. This beach resort also offers a children's pool, outdoor tennis courts, and a health club. Onsite parking is available (surcharge).

Caribe Hilton is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Caribar - This beachfront lobby lounge specializes in international cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered.
Morton's The Steakhouse - This steakhouse overlooks the ocean. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Starbucks - Onsite coffee shop. Open daily.
Ocean Restaurant & Lounge - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.
Ice Cream Cookie & Co - Onsite café. Open daily.
Room service (during limited hours) is available.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 25 per night; includes in/out privileges)
  • Valet parking on site (USD 32 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 34 for adults and USD 18 for children
  • 10 restaurants
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Caribar
  • Ice Cream Cookie & Co
  • Morton's The Steakhouse
  • Ocean Restaurant & Lounge
  • Starbucks

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Basketball
  • Beach volleyball
  • Children's pool
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Health club
  • Helicopter/airplane tours
  • Hot tub
  • Paddleboard
  • Playground
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24 meeting rooms
  • 65,003 square feet of conference space
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 20 floors
  • 3 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 1949
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 27-inch LCD TV with cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per night
  • Resort fee: USD 54.50 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 34 for adults and USD 18 for children
  • Self parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 32 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caribe Hilton
Caribe Hilton San Juan Hotel
Caribe Hilton Hotel San Juan
Caribe Hilton San Juan
Caribe San Juan Hilton
Hilton Caribe San Juan
Hilton San Juan
San Juan Caribe
San Juan Caribe Hilton
San Juan Hilton Caribe
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel Caribe
Hilton Hotel San Juan
San Juan Caribe Hilton Hotel
Caribe Hilton Hotel
Caribe Hilton San Juan Resort
Caribe Hilton Resort San Juan
Caribe Hilton Resort
Caribe Hilton San Juan
Resort Caribe Hilton San Juan
San Juan Caribe Hilton Resort
Resort Caribe Hilton
Hilton San Juan
Hilton Hotel Caribe
Caribe Hilton Resort
Hilton Hotel San Juan
Caribe Hilton San Juan
San Juan Caribe Hilton Hotel
Caribe Hilton Resort San Juan
Caribe Hilton San Juan Hotel San Juan

Caribe Hilton Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1124 out of 2026 reviews
Rating 8 - Good. 463 out of 2026 reviews
Rating 6 - Okay. 247 out of 2026 reviews
Rating 4 - Poor. 100 out of 2026 reviews
Rating 2 - Terrible. 92 out of 2026 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Ayleen Mercado

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Overall has a great stay but I just felt like they need to work on maintaining the property. Everything looked like it was worn out. My only other issue was that they charge extra for everything! Asking for a late check out - 50 bucks, buying was $8.50 for a regular sir bottle, $3 for ever bag checked in after you have checked out. Like cut people some slack.
Stayed 3 nights in Apr 2025

10/10 Excellent

virginia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was perfect for us! Such a fun place to stay! Extremely nice people!
Stayed 4 nights in Apr 2025

2/10 Terrible

Jocelyn

Disliked: Staff & service, property conditions & facilities
Waited 31/2 hours for lunch. Waiting for drink refills. Trash on the beach. Inadequate amount of staff to handle the amount of guests. Starbucks ran out of iced coffee after standing in a line for 30 minutes no sign was put up so you could get out of line. Hot tub was not working properly, cold and dirty. Housekeeping was excellent in the room. Staff working extremely hard and doing the job of 2-3 people. Beach server couldn’t even take a break. I am a nurse and on vacation with my family. I was very concerned that the staff were unable to take appropriate food and water breaks. The staff looked stressed and in return, made me feel stressed because I do care about others. Food was mediocre and WAY overpriced. I have traveled the world and have stayed in multiple Hilton properties. By far, this was THE worst. Never again.
Stayed 6 nights in Apr 2025

6/10 Okay

Sandy

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room is outdated and needs renovation. The pool is not heated and not very clean.
Stayed 4 nights in Mar 2025

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant atmosphere enjoyed my time there and would come back for another stay.
Stayed 3 nights in Apr 2025

8/10 Good

Aaron Brown, Sylmar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time here and it doesn't disappoint. Property is beautiful. Great vibes! The bartenders are great. Get an oceanside umbrella early and def wear water shoes if you'll be in the ocean on the private beach. Would definitely recommend you venture off property for good food. Recommend Ocho Cielos. Best burger ice ever had in my life!
Stayed 3 nights in Apr 2025

10/10 Excellent

Evan

Stayed 2 nights in Apr 2025

6/10 Okay

Jessica

Traveled with family
Needs an updated, smelled like mildew and staff was a tab bit unfriendly! Probably won’t be returning to this resort if and when I revisit PR again!
Stayed 2 nights in Apr 2025

8/10 Good

Shannon Anne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
we enjoyed f
Stayed 7 nights in Apr 2025

8/10 Good

Priya

Stayed 5 nights in Apr 2025

2/10 Terrible

Dominic frangella

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water room service sometimes never came nobody helps u this place sucks
Stayed 5 nights in Apr 2025

10/10 Excellent

Anna

Liked: Cleanliness
Stayed 4 nights in Apr 2025

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities
No coffee is offered to guest in the morning and the coffee in the room isn’t good.
Stayed 4 nights in Apr 2025

10/10 Excellent

Faith

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing, however, there was a lot of kids around as a young couple it was kinda annoying but its nothing on the hotel itself.
Stayed 2 nights in Dec 2024

2/10 Terrible

Nikhilesh

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Craig, Caledonia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom has a sliding barn style door so no true privacy and the shower didn’t drain. Yet the hotel staff and room was amazing. The open air lobby was truly amazing with my coffee in the AM. The pools were awesome. The beach area was ok.
Stayed 7 nights in Apr 2025

6/10 Okay

nejat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Waiting long lines for breakfast and not able to get umbrellas for the beach.
Stayed 6 nights in Apr 2025

8/10 Good

Martha

Traveled with family and small children
Liked: Cleanliness, staff & service
Stayed here in a wave wing 2 bedroom king suite with a family of 5 in April 2025. Pros: the room was extremely spacious and the views were amazing. Housekeeping service was the best I’ve ever experienced. Three gift shops on site had great hours and everything we needed. Concierge desk was very helpful in booking excursions and valet parking service was seamless. Rustica Italian restaurant was delicious with lots of options for kids and vegetarians, so we ate there a few times. The entire island lost power during our stay for over 24 hours, but the hotel had a working generator and this minimized disruptions. Cons: limited dining options on site, always a long line for breakfast at either the buffet or Starbucks. Lunch by the pool took almost 90 min to receive food. Kitchenette in room had zero supplies (plates, utensils, nada) and I had to negotiate with the front desk multiple times to get these items brought to the room without a charge; this was ridiculous given how much we were spending for a suite advertised as having a kitchen. Pool was small for hotel of this size and it was challenging to find chairs; hot tubs were not heated most of the time we were there. Parts of the hotel were in a general state of disrepair and need to be better maintained, especially along the walkway to the beach.
Stayed 6 nights in Apr 2025

8/10 Good

George

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort

Serenity now

Nice resort fpr the entire family
Stayed 4 nights in Apr 2025

10/10 Excellent

Sally

Traveled with family
Liked: Amenities
Beautiful property! We enjoyed the beach and the pools! We had some issues with getting out of the parking garage and the power went out one morning but the staff were friendly and helpful. Overall a great experience.
Stayed 6 nights in Mar 2025

8/10 Good

John Rogers

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Michael

Traveled with group
I like that it’s safe and secure and that the staff is amazing and friendly and helpful
Stayed 4 nights in Apr 2025

4/10 Poor

Jacob

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I will say my room felt clean. But definitely in need of an update. The whole property was pretty rusty and grimey feeling. It felt like I was in a cruise. So if you like cruises. For for it. The hotel is WAYYYY overpriced. Stay at a boutique hotel instead of this place. It’s way more expensive. Tiny beds. Old, stinky. And has no character at all.
Stayed 1 night in Apr 2025

10/10 Excellent

Sherry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view. Every morning we would open the door to the balcony and enjoy our coffee listening to the ocean waves.
Stayed 5 nights in Apr 2025