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El Canario By The Lagoon

3.0 star property

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Photo gallery for El Canario By The Lagoon

Kayaking
Beach nearby, sun loungers, beach umbrellas, beach towels
City view from property
Lobby
Dining

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot Tub
  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
4 Calle Clemenceau, San Juan, 00907
  • Casino del Mar at La Concha Resort
    ‪6 min walk‬
  • Condado Beach
    ‪12 min walk‬
  • Puerto Rico Convention Center
    ‪5 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪27 min drive‬

Room options

View all photos for Penthouse, 1 King Bed, Kitchenette

Penthouse, 1 King Bed, Kitchenette | Pillowtop beds, blackout drapes, free WiFi, bed sheets

Penthouse, 1 King Bed, Kitchenette

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 2 Queen Beds, Kitchenette

Penthouse, 2 Queen Beds, Kitchenette | Pillowtop beds, blackout drapes, free WiFi, bed sheets

Penthouse, 2 Queen Beds, Kitchenette

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Pillowtop beds, blackout drapes, free WiFi, bed sheets

Standard Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Queen Beds

Pillowtop beds, blackout drapes, free WiFi, bed sheets

Standard Double Room, 2 Queen Beds

  • City view
  • Sleeps 4
  • 2 Queen Beds

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All taxes and fees included in total
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About this property

El Canario By The Lagoon

3-star hotel in Condado
A hot tub, valet parking, and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include tour/ticket assistance and multilingual staff assistance.
El Canario By The Lagoon offers 44 air-conditioned accommodations with complimentary toiletries and blackout drapes/curtains. Beds feature pillowtop mattresses. Cable television is provided.

Bathrooms include showers. This San Juan hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include a hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

El Canario By The Lagoon features a hot tub, multilingual staff, and tour/ticket assistance. Wireless Internet access is complimentary. This San Juan hotel also offers complimentary use of a nearby fitness facility and an elevator. Onsite parking is available (surcharge). Guests can use the outdoor pool at a partner property.

El Canario By The Lagoon is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 25 per night)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 12 to 30 for adults and USD 12 to 30 for children

Things to do

  • Hot tub
  • Outdoor pool (guest access)

Family friendly

  • Access to nearby outdoor pool
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 150 per stay
  • Service fee: USD 43.60 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 12 to 30 for adults, and USD 12 to 30 for children
  • Valet parking fee: USD 25.00 per night
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged
  • Rollaway bed fee: USD 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

Only registered guests are allowed in the guestrooms
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

El Canario Lagoon
El Canario Lagoon Hotel
El Canario Lagoon Hotel San Juan
El Canario Lagoon San Juan
El Canario By The Lagoon Hotel San Juan
El Canario By The Lagoon Hotel
El Canario By The Lagoon San Juan
El Canario By The Lagoon Hotel San Juan

El Canario By The Lagoon Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 461 out of 1006 reviews
Rating 8 - Good. 267 out of 1006 reviews
Rating 6 - Okay. 104 out of 1006 reviews
Rating 4 - Poor. 70 out of 1006 reviews
Rating 2 - Terrible. 104 out of 1006 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

STEVEN HOWARD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
food was good. Room was clean. Shower water could of been hotter. Pool was clean and well kept. Plenty of room for people who want to sit in the shade by the pool. A block away from the beach. Restaurants near by in addition to the restaurant on site.
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Did not get to stay
Due to delays in flights I was unable to complete my stay. I spent all morning calling and never got an answer until the afternoon when they told me I was already within the time frame of no return. Very upsetting I spent hours trying to cancel while also trying to figure out my flights. I would have loved to stay but unfortunately that was not the case, and when I called their systems were down and unable to assist me right away.
Stayed 1 night in Nov 2024

10/10 Excellent

Zhe

Stayed 3 nights in Nov 2024

8/10 Good

Francis

Liked: Cleanliness, staff & service
Wall paint was peeling and it smelled of mold.
Stayed 2 nights in Nov 2024

10/10 Excellent

Enrique, Hialeah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good. Only that I didn't stay on El Canario but in abbittat hotel. Two years ago I stayed in El Canario, which I think is being renovated
Stayed 1 night in Nov 2024

10/10 Excellent

Ambiorix

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasure to stay with you guys!
Stayed 3 nights in Oct 2024

2/10 Terrible

Sebastian

Stayed 1 night in Sep 2024

6/10 Okay

Michelle Nicole

Traveled with group
Liked: Staff & service
The staff was amazing, the dining at the restaurant was also amazing but we ended up inba different hotel and werent informed. We ended up at the Abitta, which we didnt book for a reason and then to be booked there anyways, kind of confusing.
Stayed 2 nights in Aug 2024

10/10 Excellent

CHRISHELL

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and provide a voucher for dining
Stayed 1 night in Sep 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Street was flooded
Stayed 1 night in Sep 2024

10/10 Excellent

Jose

Stayed 1 night in Aug 2024

10/10 Excellent

Lizbeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family feeling. Sweet employees and they made u feel comfortable on my beautiful island. Beautiful hotel, clean and super friendly. Convenient location everything is within walking distance.
Stayed 16 nights in Aug 2024

8/10 Good

Pascual, San German

Traveled with partner
Liked: Amenities, property conditions & facilities
They are remodeling, which is inconvenient atm, but good for future stays.
Stayed 1 night in Aug 2024

2/10 Terrible

Omar

There is not such El Canario Hotel by the Lagoon. When the GPS took us to the address provided by Expedia, there was no hotel there. I thought that I got to the wrong place, and did reset the GPS, it started taking me around in circles and bringing me back to the same location. Finally I called the phone number listed in the reservation, and the lady who took my call, told me that El Canario Hotel wasn’t functioning, and that I had to got the the Abitta Boutique Hotel, where they were taking guests that booked for El Canario Hotel. There at the Abitta Boutique Hotel they charged me $25 for parking my rental car. They also charged me hotel fees for staying there, $88 for the two nights. Very disappointing.
Stayed 2 nights in Aug 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 3 nights in Aug 2024

10/10 Excellent

Florencio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the pool and decent staff.i would definitely recommd to any one who wants to enjoy a week or two
Stayed 4 nights in Aug 2024

10/10 Excellent

Timothy

Liked: Staff & service, property conditions & facilities
Was nice. We stayed 4 days. Not upscale, but worth it for sure.
Stayed 3 nights in Aug 2024

10/10 Excellent

Gualberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Salina

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

ANAMARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

jessenia, BRONX

Stayed 4 nights in Jul 2024

2/10 Terrible

Bryan, Waterbury

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The sheets smelled and I woke up with acne on my face and hives on my back.
Stayed 2 nights in Jul 2024

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 10 nights in Jul 2024