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Fairmont El San Juan Hotel

5.0 star property

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Photo gallery for Fairmont El San Juan Hotel

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes
Exterior
Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes
Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes
Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
  • Breakfast available

Explore the area

Map
6063 Isla Verde Avenue, Carolina, 00979
  • Isla Verde Beach
    ‪5 min walk‬
  • Carolina Beach
    ‪1 min drive‬
  • The Mall of San Juan
    ‪3 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪3 min drive‬

Room options

View all photos for Presidential Suite, 1 Bedroom, Ocean View (1 King bed)

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Presidential Suite, 1 Bedroom, Ocean View (1 King bed)

  • 2051 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Signature Room, 1 King Bed, Ocean View

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 1 King Bed, Patio

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 1 King Bed, Patio

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Room, 1 King Bed

  • 614 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Patio

Fairmont, Room, 2 Queen Beds, Patio | Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 2 Queen Beds, Patio

  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 1 King Bed, Accessible, Ocean View

Signature Room, 1 King Bed, Accessible, Ocean View | Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Signature Room, 1 King Bed, Accessible, Ocean View

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View (Parlor, 1 King bed)

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Suite, 1 Bedroom, Ocean View (Parlor, 1 King bed)

  • 974 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Partial Ocean View (Parlor, 1 King bed & 2 Queen beds)

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Suite, 2 Bedrooms, Partial Ocean View (Parlor, 1 King bed & 2 Queen beds)

  • Partial ocean view
  • 1374 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed, Accessible

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 1 King Bed, Accessible

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed, Accessible, Bathtub (Balcony, Poolside)

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 1 King Bed, Accessible, Bathtub (Balcony, Poolside)

  • 489 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 2 Queen Beds, Ocean View

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Signature Room, 2 Queen Beds, Ocean View

  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed)

Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed) | Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed)

  • 974 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 2 Queen Beds, Terrace, Beachside

View from room

Villa, 2 Queen Beds, Terrace, Beachside

  • 539 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont, Room, 2 Queen Beds, Accessible

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 2 Queen Beds, Accessible

  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 1 King Bed, Terrace, Beachside

50-inch LED TV with cable channels, TV, pay movies

Villa, 1 King Bed, Terrace, Beachside

  • 539 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 1 King Bed, Accessible, Bathtub

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 1 King Bed, Accessible, Bathtub

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed, Balcony, Ocean View

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 1 King Bed, Balcony, Ocean View

  • 539 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Partial Ocean View

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Room, 2 Queen Beds, Accessible, Partial Ocean View

  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 2 Queen Beds, Balcony, Poolside

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 2 Queen Beds, Balcony, Poolside

  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Bungalow, 1 King Bed, Terrace

Bungalow, 1 King Bed, Terrace | Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Bungalow, 1 King Bed, Terrace

  • 351 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 2 Queen Beds, Accessible, Bathtub (Balcony, Poolside)

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 2 Queen Beds, Accessible, Bathtub (Balcony, Poolside)

  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont, Room, 2 Queen Beds

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 2 Queen Beds

  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 1 King Bed

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 2 Queen Beds, Accessible, Terrace (Poolside)

View from room

Villa, 2 Queen Beds, Accessible, Terrace (Poolside)

  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom

  • Sleeps 6
  • 1 Queen Bed

View all photos for Villa, 2 Queen Beds, Terrace, Poolside

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 2 Queen Beds, Terrace, Poolside

  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 2 Queen Beds, Terrace, Beachside

Villa, 2 Queen Beds, Terrace, Beachside | Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 2 Queen Beds, Terrace, Beachside

  • 539 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 1 King Bed, Accessible, Bathtub (Terrace, Poolside)

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 1 King Bed, Accessible, Bathtub (Terrace, Poolside)

  • 489 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Partial Ocean View

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Room, 1 King Bed, Partial Ocean View

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Partial Ocean View

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Room, 2 Queen Beds, Partial Ocean View

  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 1 King Bed, Balcony, Poolside

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 1 King Bed, Balcony, Poolside

  • 489 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Accessible, Bathtub

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 2 Queen Beds, Accessible, Bathtub

  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 1 King Bed, Terrace, Poolside

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 1 King Bed, Terrace, Poolside

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Parlor, 1 King bed)

Suite, 1 Bedroom (Parlor, 1 King bed) | Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Suite, 1 Bedroom (Parlor, 1 King bed)

  • 974 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont, Room, 1 King Bed, Accessible, Bathtub, Patio

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 1 King Bed, Accessible, Bathtub, Patio

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed, Accessible, Terrace (Poolside)

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 1 King Bed, Accessible, Terrace (Poolside)

  • 489 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Fairmont El San Juan Hotel

Resort in Isla Verde
Catch some rays at the beach or spend the day relaxing at Fairmont El San Juan Hotel's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants. Housekeeping is available on request.
Fairmont El San Juan Hotel offers 388 air-conditioned accommodations with espresso makers and safes. Beds feature pillowtop mattresses. 50-inch LED televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with umbrellas and beach club on site (surcharge). At Fairmont El San Juan Hotel you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 7 bars/lounges and a poolside bar. Wireless Internet access is complimentary. This eco-certified resort also offers outdoor tennis courts and a fitness center. Onsite parking is available (surcharge).

Fairmont El San Juan Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Caña - This restaurant specializes in Caribbean cuisine. Guests can enjoy drinks at the bar.
El Bistro - This coffee shop serves breakfast and light fare. Open daily.
Chandelier Bar - This lobby lounge serves light fare only. Open daily.
Wine Bar - Onsite wine bar. Open daily.
El San Juan Beach Club - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (USD 27.85 per day; includes in/out privileges)
  • Secured valet parking on site (USD 33.45 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 41.74 for adults and USD 20.33 for children
  • 6 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Caña
  • Chandelier Bar
  • El Bistro
  • El San Juan Beach Club
  • Wine Bar

Things to do

  • 14 gaming tables
  • 2 outdoor tennis courts
  • 298 slot machines
  • 4 outdoor pools
  • Beach club
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Casino (15,000 square feet of space)
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Gym
  • Nightclub
  • Shopping
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 40,000 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Grab bar in bathtub
  • Grab bar in shower
  • Low-height electrical outlets in bathroom
  • Sign language-capable staff
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 4 buildings
  • 9 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1958
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels
  • Pay movies

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: 21 percent of room rate
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 41.74 for adults and USD 20.33 for children
  • Secured self parking fee: USD 27.85 per day (in/out privileges)
  • Secured valet parking fee: USD 33.45 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that at this property shirts and shoes are required at all times in the lobby; after 7 PM, tank tops, hats, and headgear are not permitted.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

El Resort & Hilton Hotel
El San Juan Casino Hilton
El San Juan Resort & Casino Hilton Hotel
El San Juan Hotel Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Puerto Rico
El San Juan Resort And Casino
El Resort & Casino Hilton Hotel
El San Juan Hilton
El San Juan Hotel Curio Collection Hilton Carolina
El Hotel Curio Collection Hilton
El San Juan Curio Collection Hilton Carolina
Juan Curio Collection Hilton
Fairmont El San Juan Carolina
Fairmont El San Juan Hotel Resort
Fairmont El San Juan Hotel Carolina
Fairmont El San Juan Hotel Resort Carolina
El San Juan Hotel Curio Collection by Hilton
Fairmont El San Juan Hotel (Opening January 2020)

Fairmont El San Juan Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1019 out of 1763 reviews
Rating 8 - Good. 319 out of 1763 reviews
Rating 6 - Okay. 205 out of 1763 reviews
Rating 4 - Poor. 107 out of 1763 reviews
Rating 2 - Terrible. 113 out of 1763 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved this place. Great beach and beautiful amenities
Stayed 1 night in Feb 2025

10/10 Excellent

Deborah

Stayed 4 nights in Nov 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the pool area had shade for people that got too much sun to be able to still enjoy it. There was a casino attached so there was entertainment at night. Only downfall was the meals were rather expensive. We went out on the local economy which was easy to do at this location. I would return.
Stayed 9 nights in Nov 2024

10/10 Excellent

Gary, Brighton

Stayed 1 night in Feb 2025

10/10 Excellent

Eneida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 4th time vacationing at The Fairmont, we love it. Staff is great, pool and food was great. Best part was the beach is right in your front door.
Stayed 5 nights in Feb 2025

8/10 Good

Everlast Exteriors

Stayed 2 nights in Feb 2025

10/10 Excellent

Paruesatapond

Liked: Cleanliness, staff & service, property conditions & facilities
I love this place
Stayed 3 nights in Nov 2024

10/10 Excellent

Rory

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby is amazing. We got an upgrade to the Ocean Villa - amazing
Stayed 3 nights in Feb 2025

10/10 Excellent

Theresa

Stayed 3 nights in Feb 2025

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Overall very nice, a bit better on the breakfast would be nice. But not complaining
Stayed 3 nights in Feb 2025

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, nice location. Amenities were great including a very nice and swimmable beach. Would most certainly stay here again if traveling to Puerto Rico.
Stayed 4 nights in Feb 2025

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the old world vibe and the lively lobby in the evening
Stayed 2 nights in Feb 2025

8/10 Good

Colby Jarren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay here with my husband and son during the holidays. Would definitely recommend!
Stayed 4 nights in Dec 2024

10/10 Excellent

Cathie

Stayed 3 nights in Feb 2025

10/10 Excellent

Marc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great choice for family or couples

With a pool and beach and multiple restaurants and great staff it’s an excellent choice. As close to “all inclusive” idea as one can get and very close to airport
Stayed 2 nights in Feb 2025

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sunsays are very loud by tge pool
Stayed 3 nights in Feb 2025

8/10 Good

Kam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great quick stay 2nd time around
Stayed 3 nights in Feb 2025

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I requested and paid for was not an ocean view. Took the reservation person 3 hours to fix it. Air conditioning didn’t work. Key card had to be replaced. The battery on the room door had to be replaced at 12:15 in the morning.
Stayed 4 nights in Feb 2025

10/10 Excellent

Michael

Stayed 3 nights in Feb 2025

8/10 Good

Mary- Frances

Liked: Property conditions & facilities
Stayed 5 nights in Feb 2025

6/10 Okay

Kelly

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was fine but for the price I expected it to comp a Miami or Vegas 5 star hotel. The interior needed work and the rooms were sub par. We also were next to the elevator so you heard that constantly. If I hadn't paid so much for it, I'm sure I'd feel different. The pool area was lovely and the staff outside were so nice.
Stayed 4 nights in Feb 2025

10/10 Excellent

Chanel, Norwalk

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Jan 2025

10/10 Excellent

Fidel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great experience. Love the nightly live music, casino, lobby bar & spacious rooms. No complaints! Everything was excellent!
Stayed 2 nights in Feb 2025

2/10 Terrible

manuel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have bite with bedbugs and tgey try cover with nothing please do something I want my money back can snd pictures and i will be contact a lawyer
Stayed 5 nights in Feb 2025