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Embassy Suites by Hilton San Juan Hotel & Casino

3.5 star property

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Photo gallery for Embassy Suites by Hilton San Juan Hotel & Casino

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Property preview
Exterior
Lobby
Sports facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

$268
includes taxes & fees
Dec 22 - Dec 23

Explore the area

View in a map
8000 Tartak Street, Carolina, 00979
  • Place, Carolina Beach
    ‪5 min walk‬
  • Place, Isla Verde Beach
    ‪5 min walk‬
  • Place, Balneario de Carolina
    ‪2 min drive‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪3 min drive‬

Room options

View all photos for Suite, 1 King Bed (Top Floor)

In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 1 King Bed (Top Floor)

9.0 out of 10
Wonderful
(57 reviews)
  • 450 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds (Top Floor)

In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 2 Double Beds (Top Floor)

9.2 out of 10
Wonderful
(82 reviews)
  • 450 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, 2 Bathrooms

In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 2 Bedrooms, 2 Bathrooms

9.0 out of 10
Wonderful
(2 reviews)
  • 450 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

9.6 out of 10
Exceptional
(25 reviews)
  • 450 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Roll-in Shower)

9.6 out of 10
Exceptional
(5 reviews)
  • 450 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | In-room safe, laptop workspace, blackout drapes, soundproofing

Presidential Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 1064 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Non Smoking (Nonsuite)

Studio, 2 Double Beds, Non Smoking (Nonsuite) | In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 2 Double Beds, Non Smoking (Nonsuite)

8.8 out of 10
Excellent
(40 reviews)
  • 360 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking (Nonsuite)

Studio, 1 King Bed, Non Smoking (Nonsuite) | In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 1 King Bed, Non Smoking (Nonsuite)

9.0 out of 10
Wonderful
(18 reviews)
  • 450 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Pool View

In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 2 Double Beds, Pool View

8.6 out of 10
Excellent
(39 reviews)
  • 450 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Pool View

In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 1 King Bed, Pool View

8.2 out of 10
Very good
(22 reviews)
  • 450 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 1 King Bed

8.8 out of 10
Excellent
(223 reviews)
  • 450 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds

In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 2 Double Beds

9.0 out of 10
Wonderful
(161 reviews)
  • 450 sq ft
  • 1 bedroom
  • City view
  • Sleeps 5
  • 2 Double Beds

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About this property

Embassy Suites by Hilton San Juan Hotel & Casino

3.5-star resort in Isla Verde
Along with a casino, this smoke-free resort has an outdoor pool and a restaurant. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite.
Embassy Suites by Hilton San Juan Hotel & Casino offers 313 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 55-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.
In addition to a children's pool and an outdoor pool, Embassy Suites by Hilton San Juan Hotel & Casino provides a hot tub and a 24-hour fitness center. Dining options at the resort include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the resort's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 12000 square feet (1115 square meters) include conference space. This family-friendly resort also offers a casino, spa services, and a terrace. Parking is available onsite for a surcharge.

Embassy Suites by Hilton San Juan Hotel & Casino is a smoke-free property.

A complimentary cooked-to-order breakfast is served on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:30 AM and 10:00 AM.
El Patio - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Eterie - Onsite coffee shop. Open daily.
Coqui Pool Bar - This poolside bar serves lunch only. Open daily.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 27.88 per night)
  • Covered valet parking on site (USD 33.45 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM to 9:00 AM on weekdays and 7:30 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Coqui Pool Bar
  • El Patio
  • Eterie

Things to do

  • 114 slot machines
  • 24-hour gym
  • 6 gaming tables
  • Bingo
  • Casino (650 square feet of space)
  • Children's pool
  • Free bicycle rentals
  • Hot tub
  • Outdoor pool
  • Playground
  • TV in common areas
  • Water sports equipment

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Handrails in hallways (29 inches high)
  • Handrails in stairways (33 inches high)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (25 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1996
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 49.95 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • In-room bottled water
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: USD 27.88 per night
  • Covered valet parking fee: USD 33.45 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

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Embassy Suites by Hilton San Juan Hotel & Casino Resort Carolina

Embassy Suites by Hilton San Juan Hotel & Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2914 out of 4292 reviews
Rating 8 - Good. 853 out of 4292 reviews
Rating 6 - Okay. 281 out of 4292 reviews
Rating 4 - Poor. 118 out of 4292 reviews
Rating 2 - Terrible. 126 out of 4292 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Avadene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was in abundance and amazing. I loved how close the walk was to the beach and there was good food at the hotel's restaurants and many restaurants also close to the property. I will definitely stay here again.
Stayed 4 nights in Aug 2025

10/10 Excellent

Leslie Adriana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. I loved the pool and the omelettes for breakfast. Clean facility. The only thing I didn’t like was that we waited like 30 minutes to check in.
Stayed 4 nights in Aug 2025

6/10 Okay

HERIBERTO

Liked: Staff & service
Stayed 2 nights in Sep 2025

10/10 Excellent

Rafael

Stayed 3 nights in Sep 2025

10/10 Excellent

Javier

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Vikki

Stayed 3 nights in Sep 2025

10/10 Excellent

Allen

Traveled with family
Liked: Amenities
Everything was exceptional. The staff was amazing !
Stayed 3 nights in Sep 2025

10/10 Excellent

Gabrielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We highly enjoyed our 3nt stay here! Location was super. Employees were all very welcoming and helpful. The 2hr evening cocktail reception was a welcomed surprise. I found the room, lobby and pool to be very clean and up to my standards. The free (but please tip!) beach chairs and umbrella set-up at the beach were the icing on the cake!! The quality of the included breakfast buffet does have room for improvement but served its purpose to get us fed so we could start out our day with full tummies. The casinos live entertainment was very enjoyable and the waitstaff were on point bringing beverages around. I would happily stay here again and recommend this location to friends and family.
Stayed 3 nights in Sep 2025

10/10 Excellent

JOHN

Stayed 5 nights in Aug 2025

10/10 Excellent

Zareida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

6/10 Okay

Olga

Liked: Staff & service
Disliked: Property conditions & facilities
This building needs to be remodeled. Musty smell…..Old and antiquated.
Stayed 1 night in Sep 2025

10/10 Excellent

Ivette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

azucena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, love the fact you can close the door from the room so it can be quiet. Dosent matter how noisy it was out side you can sleep if noise is an issue for you. Love the free 2 drinks you get for every stay you have. The pool was nice and not to crowded will defenetly stay here again.
Stayed 3 nights in Sep 2025

10/10 Excellent

D'Nelle

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The multiple amenities on this property was mind blowing! Loved the convenience of having everything right at our finger tips! Felt like an all-inclusive resort.
Stayed 3 nights in Sep 2025

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff especially Cesar at the Bar and Lounge, Wonderful person and knowledge of drinks.
Stayed 2 nights in Sep 2025

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Marycelie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Liliam

Stayed 2 nights in Sep 2025

8/10 Good

Anahi

Stayed 3 nights in Sep 2025

10/10 Excellent

Dayorkis

Liked: Cleanliness, staff & service, property conditions & facilities
The parking for guests expensive not supposed to charge
Stayed 4 nights in Sep 2025

10/10 Excellent

Jorge

Stayed 1 night in Sep 2025

10/10 Excellent

Rose

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Girl trip

I love this hotel have stayed here many times everything about the hotel is wonderful
Pool area
Lobby area
Embassy hotel
Stayed 3 nights in Aug 2025

10/10 Excellent

Jeania

Stayed 1 night in Sep 2025