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Embassy Suites by Hilton San Juan Hotel & Casino

3.5 star property

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Photo gallery for Embassy Suites by Hilton San Juan Hotel & Casino

Relax by the illuminated pool surrounded by lush greenery and palm trees, with lounge chairs and umbrellas for a comfortable stay.
Guests can enjoy a relaxing beach experience with lounge chairs and shade under a large umbrella.
Relax in our inviting communal space, featuring a seating area with a bench and tables, surrounded by lush greenery and offering a coffee machine and refrigerator.
Relax by the large, open pool surrounded by lounge areas and lush tropical plants.
Surrounded by lush greenery and palm trees, this hotel features a symmetrical facade and a prominent entrance.

Reviews

9.0 out of 10
Wonderful

Popular amenities

Explore the area

Map
8000 Tartak Street, Carolina, 00979
  • Carolina Beach
    ‪5 min walk‬
  • Isla Verde Beach
    ‪5 min walk‬
  • Condado Beach
    ‪8 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪3 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, 2 Bathrooms

Suite, 2 Bedrooms, 2 Bathrooms | Living area | 55-inch flat-screen TV with cable channels, TV

Suite, 2 Bedrooms, 2 Bathrooms

9.0 out of 10
Wonderful
(2 reviews)
  • 450 sq ft
  • City view
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking (Nonsuite)

Studio, 1 King Bed, Non Smoking (Nonsuite) | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Studio, 1 King Bed, Non Smoking (Nonsuite)

9.2 out of 10
Wonderful
(17 reviews)
  • 450 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds (Top Floor)

1 bedroom, in-room safe, laptop workspace, blackout drapes

Suite, 2 Double Beds (Top Floor)

9.4 out of 10
Exceptional
(71 reviews)
  • 450 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Minibar

Suite, 1 King Bed

9.0 out of 10
Wonderful
(195 reviews)
  • 450 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Non Smoking (Nonsuite)

Studio, 2 Double Beds, Non Smoking (Nonsuite) | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Studio, 2 Double Beds, Non Smoking (Nonsuite)

8.8 out of 10
Excellent
(36 reviews)
  • 360 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds

1 bedroom, in-room safe, laptop workspace, blackout drapes

Suite, 2 Double Beds

9.0 out of 10
Wonderful
(147 reviews)
  • 450 sq ft
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Pool View

1 bedroom, in-room safe, laptop workspace, blackout drapes

Suite, 1 King Bed, Pool View

8.2 out of 10
Very good
(20 reviews)
  • 450 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(6 reviews)
  • 450 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Pool View

1 bedroom, in-room safe, laptop workspace, blackout drapes

Suite, 2 Double Beds, Pool View

8.6 out of 10
Excellent
(34 reviews)
  • 450 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Presidential Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 1064 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

9.6 out of 10
Exceptional
(7 reviews)
  • 450 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

9.6 out of 10
Exceptional
(17 reviews)
  • 450 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Roll-in Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • 450 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Top Floor)

1 bedroom, in-room safe, laptop workspace, blackout drapes

Suite, 1 King Bed (Top Floor)

8.8 out of 10
Excellent
(49 reviews)
  • 450 sq ft
  • Sleeps 4
  • 1 King Bed

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  • Pool
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  • Breakfast included
  • Parking included
4.6 out of 5, Wonderful, (1959)
$229 nightly
The price is $229 total
includes taxes & fees
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About this property

Embassy Suites by Hilton San Juan Hotel & Casino

3.5-star resort in Isla Verde
Along with a casino, this smoke-free resort has an outdoor pool and a restaurant. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite.
Embassy Suites by Hilton San Juan Hotel & Casino offers 313 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 55-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.
In addition to a children's pool and an outdoor pool, Embassy Suites by Hilton San Juan Hotel & Casino provides a hot tub and a 24-hour fitness center. Dining options at the resort include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the resort's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 12000 square feet (1115 square meters) include conference space. This family-friendly resort also offers a casino, spa services, and a terrace. Parking is available onsite for a surcharge.

Embassy Suites by Hilton San Juan Hotel & Casino is a smoke-free property.

A complimentary cooked-to-order breakfast is served on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:30 AM and 10:00 AM.
El Patio - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Eterie - Onsite coffee shop. Open daily.
Coqui Pool Bar - This poolside bar serves lunch only. Open daily.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 21.19 per night)
  • Covered valet parking on site (USD 26.76 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM to 9:00 AM on weekdays and 7:30 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Coqui Pool Bar
  • El Patio
  • Eterie

Things to do

  • 114 slot machines
  • 24-hour gym
  • 6 gaming tables
  • Bingo
  • Casino (650 square feet of space)
  • Children's pool
  • Free bicycle rentals
  • Hot tub
  • Outdoor pool
  • Playground
  • TV in common areas
  • Water sports equipment

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Handrails in hallways (29 inches high)
  • Handrails in stairways (33 inches high)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (25 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1996
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 45 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • In-room bottled water
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: USD 21.19 per night
  • Covered valet parking fee: USD 26.76 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

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Embassy Suites by Hilton San Juan Hotel & Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2496 out of 3679 reviews
Rating 8 - Good. 745 out of 3679 reviews
Rating 6 - Okay. 242 out of 3679 reviews
Rating 4 - Poor. 101 out of 3679 reviews
Rating 2 - Terrible. 95 out of 3679 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

MICHELLE

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay with family!
Stayed 5 nights in Feb 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a brief 2.5 day respite after a very grueling 11 night cruise. I only extended my cruise by 3 days to facilitate the best flight I could find and I’m VERY glad I chose Embassy Suites by Hilton. I enjoyed the 2 drinks at happy hour and my morning custom omelette. The pool was relaxing. I enjoyed watching the lizards. Staff were always polite and courteous. The room was big and cozy. Nice shower, TV, temp controls, fridge, safe, and microwave. And being an aviation enthusiast I enjoyed being on the 6th floor of the airport side. The attached casino added a little action with some live music.
Stayed 3 nights in Apr 2025

6/10 Okay

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet was exceptional. Very friendly and very quick. Room was nice but hard beds. Noisy at night could hear everything going on in hallway; talking, elevator, opening of other doors.
Stayed 2 nights in Apr 2025

10/10 Excellent

Emma

Stayed 4 nights in Apr 2025

10/10 Excellent

Lisbeth

Liked: Cleanliness, staff & service, property conditions & facilities
It was an amazing experience
Stayed 5 nights in Apr 2025

8/10 Good

Caleshia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

4/10 Poor

Juanyata

Disliked: Cleanliness
Stayed 3 nights in Apr 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Apr 2025

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and jacuzzi was very nice
Stayed 7 nights in Apr 2025

8/10 Good

Alicia M, RICHFIELD

Liked: Cleanliness, staff & service, property conditions & facilities
I thought it was a fair price for the services received, through Expedia, there was a discount with the package. It was very family oriented which I did mind as a single traveler. The extra amenities were nice, daily free drinks, beach towels, chairs and umbrellas. The walk to the beach was a little bit a of hike but not to bad. The room was large and spacious and the overall atmosphere was positive. There were a lot of options for the daily breakfast included, it was standard food no bacon only sausage but met the need. I enjoyed access to the casino and the adjacent bar. The drinks by the pool were a little overpriced for what you got but to be expected that prices would be a higher at a resort. For the most part staff was friendly and they provided all my needs during my stay. Easy access to transportation as taxis were always available. Overall, I would stay again.
Stayed 3 nights in Apr 2025

10/10 Excellent

Barbara, Haverhill

Liked: Cleanliness, staff & service, property conditions & facilities
Pool area with tropical landscape and water falls, plenty of chairs with umbrellas and convenient outdoor bar and grilled food.
Stayed 2 nights in Apr 2025

8/10 Good

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The swimming area
Stayed 4 nights in Apr 2025

10/10 Excellent

Clarisse Billey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people who work there are awesome and we had a great time!!
Stayed 4 nights in Apr 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Dirty and worn out

Worn out and dirty room. Rug was musty and gross. This was nowhere near the quality for the premium price and resort fee charged. Wish I had read the negative reviews more closely, instead of trusting the Hilton brand reputation. The complaints are similar and the hotel’s responses feel boilerplate.
Stayed 4 nights in Apr 2025

4/10 Poor

Patricia

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
windows have lost seal and therefore are fogged . room in 2nd floor above casino and nightclub very loud. dirty carpets throughout property. wouls not book again.
Stayed 3 nights in Apr 2025

8/10 Good

Linda

Liked: Amenities
Overall I enjoyed my stay. Staff was very nice and accomodating. My room was clean, but really could use new carpeting, it was old and stained. Water in hot tub was very cloudy, not sure how often that is cleaned.
Stayed 4 nights in Apr 2025

10/10 Excellent

Oswaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Carl Douglas

Traveled with partner
Liked: Amenities
Check in was smooth and easy. Friendly front desk person. The whole hotel is nice and clean. Breakfast was delicious. The two free drinks a day for happy hour, was a surprise and appreciate. My only complaint was the bed and pillows were a little too hard for me. I would definitely recommend this hotel if you ever in Puerto Rico.
Stayed 3 nights in Apr 2025

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport, walk to beach, nice pool, clean room and property. Not a luxury hotel, but well run and comfortable for our family. Staff was very accommodating and friendly. We stayed in corner room of top floor and it was quiet and relaxing.
Stayed 2 nights in Mar 2025

2/10 Terrible

Craig

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Older run down Hilton way over priced
Stayed 1 night in Apr 2025

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Often service was amazing but a few times we had to ask multiple times to get toilet paper and tidies replenished. They would not leave us extra rolls or tissues unless asked we had a cold and it was like taking tissue from their paychecks. Carpet in hotel needs update looks dirty. Pool was amazing and breakfast great!
Stayed 5 nights in Apr 2025

8/10 Good

Denise, South Amboy

Liked: Cleanliness, staff & service, property conditions & facilities
Property was quiet and nice . Many dining options nearby .
Stayed 1 night in Feb 2025

2/10 Terrible

Douglas, Victorville

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Booked, paid for months in advance. Got there, overbooked, no rooms. Sorry. Terrible front desk whose answer was sorry. Can't help
Stayed 2 nights in Mar 2025

10/10 Excellent

Nikia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Luis

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Q
Stayed 3 nights in Mar 2025