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Fairmont El San Juan Villa Experience

5.0 star property

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Photo gallery for Fairmont El San Juan Villa Experience

4 outdoor pools, open 7:00 AM to 9:00 PM, sun loungers
4 bars/lounges, poolside bar, beach bar
Balcony view
4 outdoor pools, open 7:00 AM to 9:00 PM, sun loungers
Villa, 2 Queen Beds, Terrace, Beachside (Garden View) | Premium bedding, in-room safe, desk, laptop workspace

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pet friendly
  • Parking available
  • Housekeeping
$684
includes taxes & fees
Dec 1 - Dec 2

Explore the area

View in a map
6063 Isla Verde Avenue, Carolina, 979
  • Place, Isla Verde Beach
    ‪4 min walk‬
  • Place, Carolina Beach
    ‪8 min walk‬
  • Place, Balneario de Carolina
    ‪16 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪4 min drive‬

Room options

View all photos for Villa, 1 King Bed, Balcony, Ocean View

Villa, 1 King Bed, Balcony, Ocean View | Premium bedding, in-room safe, desk, laptop workspace

Villa, 1 King Bed, Balcony, Ocean View

  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed, Balcony, Poolside

Villa, 1 King Bed, Balcony, Poolside | Premium bedding, in-room safe, desk, laptop workspace

Villa, 1 King Bed, Balcony, Poolside

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 2 Queen Beds, Balcony, Poolside

Villa, 2 Queen Beds, Balcony, Poolside | Premium bedding, in-room safe, desk, laptop workspace

Villa, 2 Queen Beds, Balcony, Poolside

8.0 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Bungalow, 1 King Bed, Terrace (Banyan)

Bungalow, 1 King Bed, Terrace (Banyan) | Premium bedding, in-room safe, desk, laptop workspace

Bungalow, 1 King Bed, Terrace (Banyan)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed, Terrace, Beachside (Garden View)

Villa, 1 King Bed, Terrace, Beachside (Garden View) | Premium bedding, in-room safe, desk, laptop workspace

Villa, 1 King Bed, Terrace, Beachside (Garden View)

  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 2 Queen Beds, Terrace, Beachside (Garden View)

Villa, 2 Queen Beds, Terrace, Beachside (Garden View) | Premium bedding, in-room safe, desk, laptop workspace

Villa, 2 Queen Beds, Terrace, Beachside (Garden View)

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

View from room
Fairmont El San Juan Hotel
  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
4.2 out of 5, Very Good, 2,075 reviews
Fairmont El San Juan Hotel

About this property

Fairmont El San Juan Villa Experience

5-star Carolina hotel, connected to a shopping center in Isla Verde
Catch some rays at the beach or spend the day relaxing at Fairmont El San Juan Villa Experience's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants.
Fairmont El San Juan Villa Experience offers 83 accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Accommodations offer separate dining areas. Beds feature premium bedding. LCD televisions come with cable channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

This Carolina hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

4 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, and body scrubs. The spa is open daily.
Lie back and work on your tan with relaxing beach amenities like free beach club on site and cabanas (surcharge). At Fairmont El San Juan Villa Experience you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 4 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This luxury hotel also offers a fitness center, a garden, and a terrace. Parking is available onsite for a surcharge.

Fairmont El San Juan Villa Experience is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Caña by Juliana Gonzalez - This restaurant specializes in farm to table cuisine and serves breakfast and dinner.
El San Juan Beach Club - This beachfront bar serves lunch only. Reservations are required. Open select days.
Il Sole Pizzeria - This restaurant specializes in Italian cuisine. Open select days.
Wine Bar - Onsite wine bar. Open select days.
Banyan Tree Grill - This family restaurant serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, uncovered self parking on site (USD 25 per day)
  • Secured, uncovered valet parking on site (USD 35 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 35 for adults and USD 18 for children
  • 4 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Banyan Tree Grill
  • Caña by Juliana Gonzalez
  • El San Juan Beach Club
  • Il Sole Pizzeria
  • Wine Bar

Things to do

  • 14 gaming tables
  • 298 slot machines
  • 4 outdoor pools
  • Art gallery
  • Basketball
  • Casino (15,000 square feet of space)
  • Designer stores
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Gym
  • Shopping mall
  • Tennis
  • Water sports equipment
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • High chair
  • In-room crib
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 floors
  • 3 buildings
  • Built in 1958
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 20 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: 21 percent of room rate
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room safe
  • Phone calls
  • Pool access
  • Spa access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 35 for adults and USD 18 for children
  • Uncovered self parking fee: USD 25 per day
  • Uncovered valet parking fee: USD 35 per day
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 7:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fairmont El Juan Experience
Fairmont El San Juan Villas
Fairmont El San Juan hotel Gold
Fairmont El San Juan hotel Gold Experience
Fairmont El San Juan Villa Experience Hotel
Fairmont El San Juan Villa Experience Carolina
Fairmont El San Juan Villa Experience Hotel Carolina

Reviews

Fairmont El San Juan Villa Experience Reviews

7.6

Good

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 66 out of 128 reviews
Rating 8 - Good. 18 out of 128 reviews
Rating 6 - Okay. 12 out of 128 reviews
Rating 4 - Poor. 10 out of 128 reviews
Rating 2 - Terrible. 22 out of 128 reviews

Reviews

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High class
Stayed 4 nights in Aug 2025

10/10 Excellent

Alix

Stayed 5 nights in Jul 2025

10/10 Excellent

Felix Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Jul 2025

6/10 Okay

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Jennifer Sue, Belleville

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love this resort. I’ve been here before and we will be back!
Stayed 4 nights in Jul 2025

6/10 Okay

Punit

Liked: Cleanliness
My family and I stayed at this property for a week. We had a pool-side villa with balcony, as part of their Signature Experience at the hotel. In my opinion, their signature experience did not add any value above and beyond our usual expectations. They reached out to ask about arrival time, special celebrations, etc. I
Stayed 7 nights in Jun 2025

8/10 Good

marc

Traveled with group
Some of the staff didn’t seem like they wanted to be there. My wife left her phone in the lobby on the way to dinner, we both called to ask the front desk if they would please go look and possibly hold it at security, they refused…they said someone has to turn it in, employees can’t go get it, so 50/50 chance it gets stolen or turned in.
Stayed 4 nights in Jul 2025

10/10 Excellent

Carmen M.

Liked: Cleanliness, amenities, property conditions & facilities
The Villa was beautiful, quiet and elegant.
Stayed 2 nights in Jun 2025

10/10 Excellent

Obed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, staff is very attentive to guest needs, great for families with kids as well. From Thursday to Saturday lobby becomes a salsa club!!! Lots of fun!!
Stayed 4 nights in Jun 2025

10/10 Excellent

Andrew

Stayed 2 nights in Mar 2025

8/10 Good

Vivek

Stayed 4 nights in Jan 2025

4/10 Poor

Peter

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities
We paid over $800 to get a room in one of their external room buildings that was so dirty and could hear everything in the room next to us. Bottles and food sitting in wall ways. Upon arrival, the bell men just watched us as we dragged our bag in ourselves and found the front desk. The hotel is in a compound , which would be nice if you are strictly staying there and not wanting to venture out on foot.
Stayed 1 night in Jan 2025

2/10 Terrible

Wei

Disliked: Cleanliness, staff & service
The front desk is the worst ever
Stayed 2 nights in Mar 2025

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Beautiful resort and excellent staff.
Stayed 4 nights in Feb 2025

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely beautiful, be sure to take the time to enjoy the history of it and enjoy all of the amenities. The service here was amazing. We were so thankful to receive a room upgrade to an ocean view. The room was incredible. We enjoyed taking advantage of a class at the fitness center. All of the outdoor areas were stunning,many dining options and many close by as well. We never had trouble finding a chair at the pool, an attendant brings you a chair towel and a beach towel. The poolside service with a pitcher of Sangria is a must! There’s a lot happening here for entertainment. We had a great time and cannot wait to come back!
Stayed 2 nights in Jan 2025

8/10 Good

Jeff

Traveled with partner
Would be an overall excellent rating if it wasn’t for a very mishandled situation at check in. I wish there were separate ratings for the areas of staff; front desk/reception was very poor, all other staff were excellent.
Stayed 4 nights in Feb 2025

4/10 Poor

Brianna

Disliked: Property conditions & facilities

Disappointed

My was very disappointed in this hotel. Paid over a grand for one night to have a terrible room, terrible service, and things were dirty. No late check out when you pay this much either, bellhop made me take my own luggage to the car because they were busy. Overall just never staying here again.
Stayed 1 night in Feb 2025

10/10 Excellent

Nimit

Stayed 4 nights in Dec 2024

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check-in and check-out experience was very efficient. The location of our room in a building behind the gym provided the tinyest glimpse of a pool -- so it was underwhelming for a "pool villa.". However, it ended up to be convenient, and the room itself was nice. The poolside staff were extraordinary in both their lounge chair set-up for us and an iced coffee that wasn't really on the menu. Breakfast staff was wonderful as well. It was a great experience, and we will be back.
Stayed 2 nights in Dec 2024

6/10 Okay

Lauren

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Unfortunately we had to wait over an hour and a half after check in for our room to be ready (this was on a Thursday) which was very disappointing Overall stay was good
Stayed 1 night in Dec 2024

10/10 Excellent

Edward J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel would definitely come back!

Hotel is wonderful. Had Thanksgiving dinner in the Meat Market. Beautiful restaurant with great ambiance. We ordered turkey because it was our Thanksgiving dinner. Drinks and bread came our fairly quickly. However, then they must have forgotten us. After almost an hour I had to ask where our dinner was? They did Apologized and gave us two complimentary glasses of wine. A satisfactory gester and we looked forward to our Thanksgiving dinner. The vegetables and gravy were wonderful as was the bread. The turkey, our main reason for dining there, was dry and salty. Worse turkey we've ever had! Became they were so apologetic it was now late and I didn't have the heart to send it back. It is primarily a steak house and we saw a few beautiful steaks. Just don"t order turkey.
Stayed 2 nights in Nov 2024

2/10 Terrible

Ahmad

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst property I have ever stayed at
Stayed 1 night in Nov 2024

2/10 Terrible

Amanda

Stayed 1 night in Nov 2024

10/10 Excellent

Alfred

Liked: Cleanliness
Stayed 4 nights in Oct 2024