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Ficus Hotel

3.0 star property

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Photo gallery for Ficus Hotel

Relax in a serene space with a comfortable bed, nightstand, and a beautiful abstract art piece.
Comfortable room with a wardrobe, desk, and flat-screen TV.
Welcome to our hotel, where a modern reception area sets the tone for a stylish stay.
Enter a welcoming space with a patterned carpet leading to a cozy seating area featuring a flat-screen TV and a potted plant.
Welcome to Ficus Hotel, where guests can enter through the covered walkway and glass doors.

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
Paseo Dr Jose Celso Barbosa, San Juan, San Juan, 00921
  • Plaza las Americas
    ‪3 min drive‬
  • University of Puerto Rico
    ‪4 min drive‬
  • Jose Miguel Agrelot Coliseum
    ‪5 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | 1 bedroom, desk, bed sheets

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(15 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

Family Room, Multiple Beds, Non Smoking, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Standard Quadruple Room, 2 Queen Beds, Non Smoking, City View

1 bedroom, desk, bed sheets

Standard Quadruple Room, 2 Queen Beds, Non Smoking, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Queen Beds

1 bedroom, desk, bed sheets

Standard Double Room, 2 Queen Beds

8.6 out of 10
Excellent
(8 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Ficus Hotel

3-star hotel in Puerto Nuevo
Along with concierge services, this smoke-free hotel has a 24-hour front desk and ATM/banking services. WiFi in public areas is free. Other amenities include a vending machine. Change of towels is available on request.
Ficus Hotel offers 30 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads. Housekeeping is offered daily and change of towels can be requested.
Ficus Hotel features a vending machine, concierge services, and an ATM. Public areas are equipped with complimentary wireless Internet access.

Ficus Hotel is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (USD 25 per night)
  • Wheelchair-accessible parking available

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Front entrance ramp
  • No elevator
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Nearby parking fee: USD 25.00 per night(10 ft away; open 24 hours)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

This property does not have elevators
Parking height restrictions apply

Property is also known as

Ficus Hotel Hotel
Ficus Hotel San Juan
Ficus Hotel Hotel San Juan

Ficus Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 121 out of 311 reviews
Rating 8 - Good. 77 out of 311 reviews
Rating 6 - Okay. 51 out of 311 reviews
Rating 4 - Poor. 27 out of 311 reviews
Rating 2 - Terrible. 35 out of 311 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Business traveler
Liked: Amenities
Convenient because on hospital grounds, but no good dining areas only fast food
Stayed 1 night in Apr 2025

6/10 Okay

Sandra

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The toilet and Coffe maker weren’t working
Stayed 1 night in Apr 2025

4/10 Poor

Ricardo

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Habian pelos que no eran nuestros en el baño desde nuestra llegada
Stayed 2 nights in Apr 2025

8/10 Good

David

Stayed 1 night in Apr 2025

8/10 Good

Greg

Traveled with family
Liked: Staff & service
The staff and service was very good. Location was not the greatest kind of hidden out of the way and attached to the hospital was a little interesting
Stayed 1 night in Mar 2025

8/10 Good

madelene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great place to stay when you have an emergency at the hospital.
Stayed 1 night in Apr 2025

10/10 Excellent

Christopher

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
N/A
Stayed 2 nights in Mar 2025

10/10 Excellent

Franklin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 3 nights in Feb 2025

8/10 Good

Raquel

Stayed 1 night in Mar 2025

6/10 Okay

Beatriz

Stayed 1 night in Mar 2025

8/10 Good

Miguel

Liked: Cleanliness, property conditions & facilities
Food places around the are and gas station
Stayed 3 nights in Mar 2025

6/10 Okay

Jose Mateo Hernandez

Business traveler, Traveled with family
Disliked: Amenities
Hotel literally inside hospital, area around its not good unless you have a caer
Stayed 1 night in Mar 2025

8/10 Good

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2025

8/10 Good

Raja Kanna

Liked: Cleanliness
Stayed 1 night in Mar 2025

6/10 Okay

marisol

Traveled with family
Liked: Cleanliness, staff & service, room comfort

It’s ok.

It was hard to find. It was clean, but needs some repairs. The bathroom door does not close. Maybe some people like the room like the north pole, but for me it was soooo cold. I turned off the ac, and it was still cold in the morning.
Stayed 2 nights in Mar 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

DIMARYS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel está ubicado en el cuarto piso del Hospital Cardiovascular. Hay dos estacionamientos privados cercanos al hospital. La Habitación amplia, cómoda y muy limpia. Camas cómodas y con buenas almohadas. El baño limpio, estilo hospital.El personal de servicio al cliente fueron super amables . Me brindaron un excelente servicio. Necesitaba mayor iluminación en la habitación e inmediatamente me ayudaron y resolvieron mi necesidad. El joven que tiene la traqueostomía (muy respetuoso y amable), me llevó la lámpara a la habitación y la linstaló para yo poder trabajar. Muy buena experiencia en el hotel Ficus. .
Stayed 1 night in Mar 2025

4/10 Poor

Bryan

This place is literally inside of a hospital. Kinda misleading from the ad. No food or other activities are anywhere near by either. Be warned.
Stayed 11 nights in Mar 2025

2/10 Terrible

lakeysha

Stayed 5 nights in Mar 2025

6/10 Okay

Ivette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Se fue la luz a las 7 de la mañana, tienen energia en los pasillos y elevador mas no en los cuardo, los empleados muy amables
Stayed 2 nights in Mar 2025

10/10 Excellent

Saul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place if you require facilities with accessibility. The staff was very attentive and with all our special needs.
Stayed 3 nights in Mar 2025

2/10 Terrible

Zully

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Jeannette

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Jose

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I had a disappointing experience at this hotel. There was no electricity in my room for two hours, which significantly impacted my stay. I contacted Expedia for assistance, but they were completely unhelpful. The compensation offered was inadequate, and the hotel's excuse regarding the electricity issue is not my problem—I paid for amenities that I did not receive. Overall, this situation negatively affected my hotel experience, and I would not recommend staying here.
Stayed 1 night in Mar 2025

4/10 Poor

Yariel

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Mar 2025