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Ficus Hotel

3.0 star property

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Photo gallery for Ficus Hotel

Standard Room, 1 Queen Bed | Desk, bed sheets
Exterior
Reception
Reception
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
Paseo Dr Jose Celso Barbosa, San Juan, San Juan, 00921
  • Plaza las Americas
    ‪3 min drive‬
  • University of Puerto Rico
    ‪4 min drive‬
  • Jose Miguel Agrelot Coliseum
    ‪5 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, bed sheets

Standard Room, 1 Queen Bed

  • City view
  • Sleeps 2
  • 1 Queen Bed

Family Room, Multiple Beds, Non Smoking, City View

  • City view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Standard Quadruple Room, 2 Queen Beds, Non Smoking, City View

Desk, bed sheets

Standard Quadruple Room, 2 Queen Beds, Non Smoking, City View

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Queen Beds

Desk, bed sheets

Standard Double Room, 2 Queen Beds

  • City view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Ficus Hotel

3-star hotel in Puerto Nuevo
Along with concierge services, this smoke-free hotel has a 24-hour front desk and ATM/banking services. WiFi in public areas is free. Other amenities include a vending machine. Change of towels is available on request.
Ficus Hotel offers 30 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads. Housekeeping is offered daily and change of towels can be requested.
Ficus Hotel features a vending machine, concierge services, and an ATM. Public areas are equipped with complimentary wireless Internet access.

Ficus Hotel is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (USD 25 per night)
  • Wheelchair-accessible parking available

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Front entrance ramp
  • No elevator
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Nearby parking fee: USD 25.00 per night(10 ft away; open 24 hours)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

This property does not have elevators
Parking height restrictions apply

Property is also known as

Ficus Hotel Hotel
Ficus Hotel San Juan
Ficus Hotel Hotel San Juan

Ficus Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 110 out of 288 reviews
Rating 8 - Good. 69 out of 288 reviews
Rating 6 - Okay. 48 out of 288 reviews
Rating 4 - Poor. 27 out of 288 reviews
Rating 2 - Terrible. 34 out of 288 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Maria Khalla

Stayed 5 nights in Jan 2025

6/10 Okay

Aldo, Miami

Disliked: Cleanliness, staff & service, amenities
.
Stayed 3 nights in Jan 2025

4/10 Poor

Azul

Need to tell people that they will be staying in a hospital room. Because this is a hospital that has turned the 4th floor into rooms for rent but its still set up as a hospital. I was extremely frustrated and asking for a refund to go somewhere else and was told they don't do refunds so i had to stay.
Stayed 1 night in Jan 2025

2/10 Terrible

Mariana

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
terrible
Stayed 1 night in Feb 2025

8/10 Good

COLON

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
all was normal
Stayed 1 night in Jan 2025

4/10 Poor

Dylan

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It is a hotel floor in a hospital. It is incredibly cold with no ability to change the temperature.
Stayed 8 nights in Jan 2025

8/10 Good

Evelyn, Caguas

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
El hotel es limpio. No tiene microondas ni neverita. El staff amable y servicial. Sherry es estupenda
Stayed 2 nights in Jan 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A highly unlikely setting for being on vacation, but we just needed one night to stay and decompress after the festival in Puerto Rico, very reasonable, clean quiet, we got our rest and taxi pick us at 3:30 am for our flight
Stayed 1 night in Jan 2025

10/10 Excellent

Craig

Stayed 1 night in Jan 2025

2/10 Terrible

Carla

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Wolf

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very old hotel requiring immediate renovation

8/10 Good

Joyeeta

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Basic amenities missing, management shrugs it off.

Be aware not all amenities listed are available. Front office people will huff and puff over the phone when you ask for extra towels (1st time calling and requesting). Basic amenities like TV and WiFi doesn’t work. They shrug it off and don’t do anything about. I went of the next day to speak to the manager about this his name is Luis and hung the phone up. Didn’t even try to fix the problem. So rude!
Stayed 1 night in Jan 2025

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 4 nights in Jan 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Checking in was easy
Stayed 1 night in Jan 2025

10/10 Excellent

Zobeida

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good except doesnt have parking area
Stayed 1 night in Jan 2025

8/10 Good

jesus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's not as bad as what the negative reviews say. You get what you pay for but over all I was comfortable and I check in at 3am. I would stay again
Stayed 1 night in Jan 2025

10/10 Excellent

Miguel, Trujillo Alto

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2025

6/10 Okay

Howard

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hotel is on the campus of hospital complex. It was indeed "hospital" cold and clean on the inside. TV did not work. Cover on shower drain was loosed and aside, exposing a rusty drain fixture. Parking garage was in 25 feet of the "facility". However, the entrance was a quarter mile circle away. There was no escaping this solemn, eerie feel that I didn't belong there. Was reminded of "The Shining"... "Here's Johnny!" And yet again in PR, I was given the Staff Quarters, instead of a regular room. Did not feel at ease nor welcome. Front desk personnel disappear into the rooms to take naps or "whatever"... You call a number to summon them. Yeah, i'll be sure to look this place on my next visit... and go the other way...
Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The worst experience ever!

We booked a room online as it showed availability. We get to the hotel and were told we couldn’t check in after we called because no one was at the front desk and as we asked what time to come back for check in we got hung up on. After a few hours we received a email stating that our room was canceled due to no power in the hotel, we called to figure out options and we were told that they had no rooms available regardless so we couldn’t stay and they couldn’t accommodate us, we asked why weren’t we notified before hand, as when we called no one said anything about no rooms being unavailable and no one was at the front desk, the guy over the phone said someone should of been at the front and should of told us they had no rooms available, after about two hours of being on the phone with this hotel they told us we couldn’t even get a refund as they have a no refund policy but yet they never had a room available for us to stay so how is it that we couldn’t get a refund, so we went back and forth for a while and just to end up with no refund and no room to stay in and now we have to fight and report this is our credit card company because they refuse to help. No manager or supervisor was available and as the days past we still haven’t been able to reach anyone to help with a refund, we stood stranded for the night. Hotels.com also has fault in this for allowing bookings with no rooms available.
Stayed 5 nights in Dec 2024

10/10 Excellent

IVAN

Stayed 1 night in Jan 2025

10/10 Excellent

Ileana, Watertown

Stayed 3 nights in Dec 2024

2/10 Terrible

Talesha

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is not what it seems.
Stayed 3 nights in Dec 2024

8/10 Good

Ernesto

Stayed 2 nights in Dec 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need some parking área
Stayed 2 nights in Dec 2024