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Ficus Hotel

3.0 star property

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Photo gallery for Ficus Hotel

Standard Room, 1 Queen Bed | Desk, bed sheets
Exterior
Reception
Reception
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
Paseo Dr Jose Celso Barbosa, San Juan, San Juan, 00921
  • University of Puerto Rico
    ‪4 min drive‬
  • Plaza las Americas
    ‪4 min drive‬
  • Jose Miguel Agrelot Coliseum
    ‪5 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, bed sheets

Standard Room, 1 Queen Bed

  • City view
  • Sleeps 2
  • 1 Queen Bed

Family Room, Multiple Beds, Non Smoking, City View

  • City view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Standard Quadruple Room, 2 Queen Beds, Non Smoking, City View

Desk, bed sheets

Standard Quadruple Room, 2 Queen Beds, Non Smoking, City View

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Queen Beds

Desk, bed sheets

Standard Double Room, 2 Queen Beds

  • City view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Ficus Hotel

3-star hotel in Puerto Nuevo
Along with concierge services, this smoke-free hotel has a 24-hour front desk and ATM/banking services. WiFi in public areas is free. Other amenities include a vending machine. Change of towels is available on request.
Ficus Hotel offers 30 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads. Housekeeping is offered daily and change of towels can be requested.
Ficus Hotel features a vending machine, concierge services, and an ATM. Public areas are equipped with complimentary wireless Internet access.

Ficus Hotel is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (USD 25 per night)
  • Wheelchair-accessible parking available

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Front entrance ramp
  • No elevator
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Nearby parking fee: USD 25.00 per night(10 ft away; open 24 hours)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

This property does not have elevators
Parking height restrictions apply

Property is also known as

Ficus Hotel Hotel
Ficus Hotel San Juan
Ficus Hotel Hotel San Juan

Ficus Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 107 out of 276 reviews
Rating 8 - Good. 64 out of 276 reviews
Rating 6 - Okay. 47 out of 276 reviews
Rating 4 - Poor. 26 out of 276 reviews
Rating 2 - Terrible. 32 out of 276 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Miguel, Trujillo Alto

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2025

6/10 Okay

Howard

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hotel is on the campus of hospital complex. It was indeed "hospital" cold and clean on the inside. TV did not work. Cover on shower drain was loosed and aside, exposing a rusty drain fixture. Parking garage was in 25 feet of the "facility". However, the entrance was a quarter mile circle away. There was no escaping this solemn, eerie feel that I didn't belong there. Was reminded of "The Shining"... "Here's Johnny!" And yet again in PR, I was given the Staff Quarters, instead of a regular room. Did not feel at ease nor welcome. Front desk personnel disappear into the rooms to take naps or "whatever"... You call a number to summon them. Yeah, i'll be sure to look this place on my next visit... and go the other way...
Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst experience ever!
We booked a room online as it showed availability. We get to the hotel and were told we couldn’t check in after we called because no one was at the front desk and as we asked what time to come back for check in we got hung up on. After a few hours we received a email stating that our room was canceled due to no power in the hotel, we called to figure out options and we were told that they had no rooms available regardless so we couldn’t stay and they couldn’t accommodate us, we asked why weren’t we notified before hand, as when we called no one said anything about no rooms being unavailable and no one was at the front desk, the guy over the phone said someone should of been at the front and should of told us they had no rooms available, after about two hours of being on the phone with this hotel they told us we couldn’t even get a refund as they have a no refund policy but yet they never had a room available for us to stay so how is it that we couldn’t get a refund, so we went back and forth for a while and just to end up with no refund and no room to stay in and now we have to fight and report this is our credit card company because they refuse to help. No manager or supervisor was available and as the days past we still haven’t been able to reach anyone to help with a refund, we stood stranded for the night. Hotels.com also has fault in this for allowing bookings with no rooms available.
Stayed 5 nights in Dec 2024

10/10 Excellent

IVAN

Stayed 1 night in Jan 2025

10/10 Excellent

Ileana, Watertown

Stayed 3 nights in Dec 2024

2/10 Terrible

Talesha

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is not what it seems.
Stayed 3 nights in Dec 2024

8/10 Good

Ernesto

Stayed 2 nights in Dec 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need some parking área
Stayed 2 nights in Dec 2024

2/10 Terrible

Marie Angie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False Advertising, Not a hotel - Hospital room
1. Not a Hotel, But a Hospital Room Let me start by saying this is NOT a hotel room. It’s a hospital room with a bed - there is zero hotel service or amenities. To even access the so-called “hotel,” you have to go to the back of the hospital, enter through the emergency drop-off area, and navigate through the emergency floor. It feels more like you’re walking into a hospital ward, not a place you’d want to stay at. 2. Terrible Parking Situation The surrounding area is filled with roadblocks and barricades, and the entire zone feels unsafe. You’ll spend ages just circling the block trying to find the parking. It’s paid parking by the hour. 3. Freezing Cold Room With No Control The air conditioning is set to blast at full force, and it’s impossible to adjust. There’s no remote, no controls on the unit itself—just a freezing room. 4. No Amenities, No Comfort The only vending machines are two dusty ones that only take exact change (singles, to be specific). 5. False Advertising This is nothing more than a scam disguised as a hotel. The website makes it sound like a regular hotel stay, but in reality, it's just a cold, uncomfortable hospital room with none of the services you’d expect from any decent hotel. I feel completely ripped off. If you’re looking for a place to stay, do yourself a favor and avoid this “hotel” at all costs. It’s a scam, and I’ll be sharing this review everywhere I can to warn others. My kids are forever traumatized! TRAUMATIZED!
Stayed 1 night in Dec 2024

10/10 Excellent

Glorivette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good rate per night, and safe!!
Stayed 1 night in Dec 2024

8/10 Good

Jose

Stayed 1 night in Dec 2024

10/10 Excellent

Gibson

Stayed 1 night in Dec 2024

6/10 Okay

Yelitza

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Kevin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking lot for hotel guest. Hotel on top floor of the hospital.
Stayed 1 night in Dec 2024

10/10 Excellent

Jose, Ponce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelent
Stayed 1 night in Nov 2024

4/10 Poor

Irving

Disliked: Cleanliness, property conditions & facilities, room comfort
Very poor condition the room
Stayed 2 nights in Dec 2024

10/10 Excellent

Maribel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Deberían informar que queda dentro del hospital y dónde está ubicado el estacionamiento antes de que se pueda hacer la reservación, todo lo demás excelente.
Stayed 1 night in Nov 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Good option for short stays.
Stayed 1 night in Nov 2024

10/10 Excellent

Lana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services easy to get to quiet friendly
Stayed 1 night in Nov 2024

10/10 Excellent

Maricarmen

Stayed 2 nights in Oct 2024

8/10 Good

DESIREE

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2024

4/10 Poor

Hiroaki

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was too cold with strong air conditioner. Can't adjust the AC temp. Just turned off. Hot water didn't come out from the shower. The hair dryer doesn't work. Nobody was at the front desk when I checked in and checked out. The staff are not friendly. This hotel is inside a hospital.
Stayed 4 nights in Oct 2024

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Maricarmen

Liked: Property conditions & facilities
Clean and basic hotel.
Stayed 1 night in Oct 2024

4/10 Poor

steve

Business traveler
Disliked: Amenities, property conditions & facilities
It was not at all obvious this was a floor in an active hospital. It was not obvious that the “available parking” cost $1/hour
Stayed 4 nights in Oct 2024