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Fortaleza Suites

3.5 star property

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Photo gallery for Fortaleza Suites

Presidential Suite | Balcony
Luna (Interior View) | Individually decorated, individually furnished, free WiFi, bed sheets
Presidential Suite | Living room | TV
Fortaleza Suite | Terrace/patio
Presidential Suite | Private kitchen | Microwave

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Laundry
  • Free WiFi

Explore the area

Map
315 Calle Fortaleza, Old San Juan, San Juan, 00901
  • Port of San Juan
    ‪6 min walk‬
  • Pan American Pier
    ‪3 min drive‬
  • Puerto Rico Convention Center
    ‪6 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪15 min drive‬

Room options

View all photos for Fortaleza Suite

Fortaleza Suite | Private kitchen | Microwave

Fortaleza Suite

  • Sleeps 5
  • 2 Queen Beds

View all photos for San Geronimo (Interior Room)

San Geronimo (Interior Room) | Individually decorated, individually furnished, free WiFi, bed sheets

San Geronimo (Interior Room)

  • 63 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Plaza Colon

Plaza Colon | Individually decorated, individually furnished, free WiFi, bed sheets

Plaza Colon

  • Sleeps 4
  • 2 Queen Beds

View all photos for San Felipe (Interior Room)

San Felipe (Interior Room) | Individually decorated, individually furnished, free WiFi, bed sheets

San Felipe (Interior Room)

  • Sleeps 4
  • 2 Queen Beds

View all photos for San Cristobal Suite

San Cristobal Suite | Private kitchen | Microwave

San Cristobal Suite

  • Sleeps 5
  • 2 Queen Beds

View all photos for San Sebastian Suite

San Sebastian Suite | Individually decorated, individually furnished, free WiFi, bed sheets

San Sebastian Suite

  • Sleeps 5
  • 2 Queen Beds

View all photos for San Jose (Interior Room)

San Jose (Interior Room) | Individually decorated, individually furnished, free WiFi, bed sheets

San Jose (Interior Room)

  • Sleeps 4
  • 2 Queen Beds

View all photos for San Justo (Interior Room)

San Justo (Interior Room) | Individually decorated, individually furnished, free WiFi, bed sheets

San Justo (Interior Room)

  • Sleeps 2
  • 1 Queen Bed

View all photos for La Princesa (Interior Room)

La Princesa (Interior Room) | Individually decorated, individually furnished, free WiFi, bed sheets

La Princesa (Interior Room)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Presidential Suite

Presidential Suite | Private kitchen | Microwave

Presidential Suite

  • City view
  • Sleeps 8
  • 3 Queen Beds and 1 Double Sofa Bed

View all photos for Luna (Interior View)

Luna (Interior View) | Individually decorated, individually furnished, free WiFi, bed sheets

Luna (Interior View)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room (Plaza de Armas)

Basic Room (Plaza de Armas) | Individually decorated, individually furnished, free WiFi, bed sheets

Basic Room (Plaza de Armas)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Room

Economy Room | Individually decorated, individually furnished, free WiFi, bed sheets

Economy Room

  • 63 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Sol (Interior View)

Sol (Interior View) | Individually decorated, individually furnished, free WiFi, bed sheets

Sol (Interior View)

  • Sleeps 2
  • 1 Queen Bed

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About this property

Fortaleza Suites

3.5-star guest house in Old San Juan
Coffee/tea in a common area, a microwave in a common area, and laundry facilities are available at this smoke-free guesthouse. WiFi in public areas is free. Other amenities include a 24-hour front desk, express check-out, and a vending machine. Housekeeping is available on request.
Fortaleza Suites offers 14 accommodations with hair dryers and complimentary toiletries. Each accommodation is individually furnished and decorated. Televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Hair dryers and change of towels can be requested. Housekeeping is provided on request.
The recreational activities listed below are available either on site or nearby; fees may apply.
Fortaleza Suites features a vending machine, coffee/tea in a common area, and laundry facilities. Wired and wireless Internet access is complimentary. This Colonial guesthouse also offers express check-out, a microwave in a common area, and a water dispenser.

Fortaleza Suites is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour offsite parking (USD 20.07 per day); discounts available

Food and drink

  • Coffee and tea in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 12:30 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 60.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: USD 20.07 per day(689 ft away; open 24 hours)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
This property is professionally cleaned
Property Registration Number 887900

We should mention

This property does not have elevators

Property is also known as

Fortaleza Suites
Fortaleza Suites Apartment
Fortaleza Suites Apartment San Juan
Fortaleza Suites San Juan
Fortaleza Suites San Juan
Fortaleza Suites Guesthouse
Fortaleza Suites Guesthouse San Juan

Fortaleza Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 671 out of 1070 reviews
Rating 8 - Good. 244 out of 1070 reviews
Rating 6 - Okay. 94 out of 1070 reviews
Rating 4 - Poor. 26 out of 1070 reviews
Rating 2 - Terrible. 35 out of 1070 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

I only stayed for a night, but I really loved my little room and the atmosphere there. Speaking with the young woman at check was so nice. Good conversation from the beginning. The room was so cozy and beautiful. And I slept so well. I will definitely come back! And I am thankful for the short stay.
Stayed 1 night in Jan 2025

10/10 Excellent

Basil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Fortaleza Suites for helping us get settled when we arrived and taking time to answer our many questions. We enjoyed Old San Juan thanks to you and your staff. Keep up the great work! Bob and Susan
Stayed 3 nights in Jan 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategically located in the center of Old San Juan. Parking requires use of nearby parking lots but everyone does. Spacious suites that is well equipped for long term stays. Highly recommended!
Stayed 2 nights in Jan 2025

10/10 Excellent

John

Stayed 3 nights in Jan 2025

6/10 Okay

Andrea

Liked: Staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

Ricardine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok for the price everything is near
Stayed 3 nights in Jan 2025

10/10 Excellent

Jill, Coon Valley

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint and easily accessible boutique hotel with a great staff and very clean accommodations.
Stayed 1 night in Jan 2025

6/10 Okay

David, Staunton

Traveled with group
Disliked: Staff & service, amenities
The location is good for exploring Old San Juan on foot; otherwise, the place is mediocre to poor (but clean). The young lady receptionist was unwelcoming and unhelpful. She conveyed an "I do not want to be bothered attitude". It seemed that the staff was suppose to communicate by email and text (which they did) rather than speak directly with guests; very impersonal. There was not a chair in the room. The only place to sit was on a small bench. There were no cups or glasses in the room for getting a drink of water.The room did not have a window. Our room was located on the first floor on the main hall near the lobby. This location, with a ceramic tile floor in the hall, was noisy when people were coming and going (awakened early in the morning). There are much better places to stay in Old San Juan. We stayed at a better place, which was less expensive, for part of our visit to Old San Juan. I cannot recommend the Fortaleza Suites!
Stayed 2 nights in Jan 2025

10/10 Excellent

Jacqueline

Stayed 2 nights in Jan 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quaint and cozy with Romance

They were wonderful working with us as we arrived almost 2 hours after we stayed due to airplane delays! Great when they met us to check and would recommend 100%
Stayed 1 night in Jan 2025

4/10 Poor

Tonia

Traveled with family

Terrible

Someone took wallets from our baggage while in the storage room. We left them for a couple hours, otherwise the bags were with us.
Stayed 4 nights in Jan 2025

4/10 Poor

Michael

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Basic nights stay. Had to wait in the street to be let in the front door after “ringing the buzzer”. Three staff members were there but none let us in. Had to call on phone for a fourth person to act. Cannot control thermostat in room. Water temp control almost impossible in shower.
Stayed 1 night in Jan 2025

10/10 Excellent

melinda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jan 2025

8/10 Good

Tanisha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and clean. Loved patio to sit outside and take in the San Juan atmosphere.
Stayed 1 night in Jan 2025

8/10 Good

Billy

Very quaint old San Juan in look and feel. While not the most modern it was good for an overnight stay. The tv was a smart tv and did not have cable for espn or other channels. The room was very clean.
Stayed 1 night in Jan 2025

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
I reserved a night to attend the San Sebastián Street Festival, and it was an extraordinary experience; the room was in perfect condition, clean, and the balcony of the room was my favorite spot. I will be back…🙏
Stayed 1 night in Jan 2025

2/10 Terrible

Deborah

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Before our arrival we received a message that the street in front of the hotel was closed due to "emegency street repairs." On our way from the hotel from the airport, our Uber driver informed us that access was extremely limited due to a huge festival and he would have to drop us a 1/2 hour walk from Old San Juan or at a festival bus stop. He dropped us at the bus stop and we eventually found a taxi to take us to with a couple blocks of the hotel. There was extremely limited access in and out of OSJ for the entire time of our anticipated stay. We asked to speak to a manager to discuss shortening our stay due to traffic difficulties and he never got back to us. All the information we received about transportation was incorrect. We left the following day and had to walk a mile and a half with our luggage to the Port to find a taxi. Never saw any evidence of "street repairs." Very poor communication and incorrect information from staff. Staff acted unconcerned and disinterested and management never contacted us. Our incredibly small, windowless room was clean and quiet.
Stayed 3 nights in Jan 2025

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

Espectacular
Stayed 4 nights in Jan 2025

10/10 Excellent

Ariel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2025

10/10 Excellent

Angel Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

8/10 Good

Caroll

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Magaly

Traveled with family
Liked: Cleanliness, property conditions & facilities
Restaurants is close by, beach 20 min walk. The hotel is quiet. The only thing is bathroom In our room was small. No tub. As well. But we loved being close to everything . Shops n food. But overall a good stay . Bed was comfy ,
Stayed 4 nights in Jan 2025

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

PATRICIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with amazing staff!! Everything was perfect! Stayed in both the Sol and Luna rooms ! Both great but I preferred the Sol room… it was bigger!!
Stayed 1 night in Jan 2025

6/10 Okay

walter

Stayed 1 night in Jan 2025