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HiBird- Apartment and Suites Hotel

4.0 star property

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Photo gallery for HiBird- Apartment and Suites Hotel

Enjoy meals in this dining area with a round table and six chairs, surrounded by floor-to-ceiling windows offering a view of the city and sea.
Enjoy a compact kitchen with a refrigerator, microwave, and sink, complemented by a dining area with a coffee table and a cozy living space with a sofa and patterned rug.
Relax by the rooftop pool surrounded by lush greenery and modern city views.
Relax on the balcony with a hot tub, sofa, and chairs, taking in the ocean view.
Relax in this urban retreat with a large bed, city view, and cozy seating area.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • 24/7 front desk
  • Laundry

Explore the area

Map
1112 Av. Ashford, San Juan, San Juan, 00907
  • Casino del Mar at La Concha Resort
    ‪3 min walk‬
  • Condado Beach
    ‪15 min walk‬
  • Puerto Rico Convention Center
    ‪3 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪9 min drive‬

Room options

View all photos for 3 Bedroom Apartment with balcony

View from room

3 Bedroom Apartment with balcony

  • Sleeps 8
  • 3 King Beds and 1 Queen Sofa Bed

View all photos for Studio Suite

3 bedrooms, premium bedding, pillowtop beds, in-room safe

Studio Suite

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Two Bedroom Penthouse

View from room

Two Bedroom Penthouse

  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed

View all photos for Double Room, 2 Queen Beds

3 bedrooms, premium bedding, pillowtop beds, in-room safe

Double Room, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • 351 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Terrace

Room, 1 King Bed, Terrace | 3 bedrooms, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Terrace

  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 4 Bedroom Apartment with balcony

LED TV, Netflix, Hulu, streaming services

4 Bedroom Apartment with balcony

  • Sleeps 14
  • 4 King Beds and 3 Queen Sofa Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 3 bedrooms, premium bedding, pillowtop beds, in-room safe

Standard Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite Plus

3 bedrooms, premium bedding, pillowtop beds, in-room safe

Studio Suite Plus

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Double Room, 2 Queen Beds, Terrace

3 bedrooms, premium bedding, pillowtop beds, in-room safe

Double Room, 2 Queen Beds, Terrace

10.0 out of 10
Exceptional
(1 review)
  • 338 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Three Bedroom Penthouse

LED TV, Netflix, Hulu, streaming services

Three Bedroom Penthouse

8.0 out of 10
Very good
(1 review)
  • Sleeps 8
  • 3 King Beds and 1 Queen Sofa Bed

View all photos for 1 Bedroom Apartment

LED TV, Netflix, Hulu, streaming services

1 Bedroom Apartment

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for 2 Bedroom Apartment West with balcony

LED TV, Netflix, Hulu, streaming services

2 Bedroom Apartment West with balcony

7.4 out of 10
Good
(3 reviews)
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed

View all photos for 2 Bedroom Apartment East with balcony

LED TV, Netflix, Hulu, streaming services

2 Bedroom Apartment East with balcony

  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed

About this property

HiBird- Apartment and Suites Hotel

4-star hotel in Condado
Along with an outdoor pool, this smoke-free hotel has a restaurant and a hot tub. WiFi in public areas is free. Other amenities include self parking, concierge services, and laundry facilities. Housekeeping is available on request.
HiBird- Apartment and Suites Hotel offers 53 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. LED televisions come with cable channels and Netflix. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include phones along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

An outdoor pool and a hot tub are on site.
The hotel offers a restaurant. Wireless Internet access is complimentary. HiBird- Apartment and Suites Hotel features an outdoor pool and a hot tub. This San Juan hotel also offers multilingual staff, gift shops/newsstands, and concierge services. Limited onsite parking is available on a first-come, first-served basis (surcharge).

HiBird- Apartment and Suites Hotel is a smoke-free property.

PureFresh Food & JuiceBar - Onsite restaurant.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (USD 20 per night)
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Restaurants on site

  • PureFresh Food & JuiceBar

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Proposal/romance packages
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • In-room roll-in shower
  • Portable shower seat
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Hulu
  • LED TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: USD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

HIBIRD
Hibird Suites Hotel San Juan
HiBird Apartment Suites Hotel
HiBird- Apartment and Suites Hotel Hotel
HiBird- Apartment and Suites Hotel San Juan
HiBird- Apartment and Suites Hotel Hotel San Juan

HiBird- Apartment and Suites Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 149 out of 213 reviews
Rating 8 - Good. 36 out of 213 reviews
Rating 6 - Okay. 16 out of 213 reviews
Rating 4 - Poor. 5 out of 213 reviews
Rating 2 - Terrible. 7 out of 213 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute place loved the pool
Stayed 3 nights in Apr 2025

10/10 Excellent

Christine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi-Bird is a must stay! The staff, location, amenities exceeded our expectations. Hi-Bird took great care of us and had everything to offer and beyond. We will definitely come back!
Stayed 4 nights in Apr 2025

6/10 Okay

Jasmine

Stayed 2 nights in Apr 2025

10/10 Excellent

Dimarah

Liked: Cleanliness, staff & service, property conditions & facilities
ABSOLUTELY LOVED MY STAY!! WILL BE COMIMG BACK
Stayed 1 night in Apr 2025

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to settle down in Condado for a fun and super accessible trip! Everything you need is either in the lobby or in the countless shops right next door.
Stayed 4 nights in Apr 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It's incredible how a good recommendation can elevate a trip. Joshua's local tips made our stay unforgettable. With free beach chairs waiting for us, our relaxation dreams came true. The hotel might not have matched the pictures, but our room still felt like home. From check-in to exploring the island, every moment was filled with joy. We're already planning our return trip - this place has captured our hearts.
Stayed 2 nights in Mar 2025

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Cherise

Traveled with group
Liked: Staff & service
Hibird Restaurant has the best food and healthy options, only downside they do not open on a Sunday. Hector was an amazing host, gave many recommendations of places to eat and fun things to do and where I could purchase something I may have needed. He was professional, courteous and helpful. Overall the staff were courteous and helpful. Rooms a bit
Stayed 3 nights in Apr 2025

10/10 Excellent

Christopher, Glen Allen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean rooms. I learned that rooms are not serviced daily, but that was ok with us. It was easy for us to ask for clean towels whenever we needed extra towels. Parking is tight so I recommend not renting a large car.
Stayed 4 nights in Mar 2025

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Room was extremely small. Not what the photos showed. Property in decent condition. Pool looked dirty.
Stayed 1 night in Mar 2025

8/10 Good

Gregory

Stayed 1 night in Mar 2025

10/10 Excellent

Lionel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place and staff were amazing. Whatever Hector is getting paid should be doubled!!!
Stayed 7 nights in Mar 2025

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

2/10 Terrible

Brandon M

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was not open at this property. Do not go here if you are expecting a pool. We requested a refund and they denied it.
Stayed 1 night in Feb 2025

8/10 Good

Amber

Stayed 4 nights in Mar 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fun area.

Great location, only a short walk to beach and lots of restaurants. Room (suite) was clean but dated. Comfortable bed and access to Netflix. Overall, I enjoyed it. Definitely a decent choice for first-timers to Puerto Rico.
Stayed 5 nights in Mar 2025

10/10 Excellent

Ziyang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

2/10 Terrible

Amanda

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible no pool paid extra for hot tub and hot did not work They promised to help refund partial then after we checked out changed the refund amount and now cannot get in contact with a supervisor or corporate
Stayed 4 nights in Mar 2025

4/10 Poor

Donna

Disliked: Property conditions & facilities
Pool was not open the entire stay and I booked hotel for the pool. I emailed Management with no response. Also construction that started every morning at 0800. Banging
Stayed 3 nights in Mar 2025

6/10 Okay

Herminia, Souderton

Liked: Cleanliness
Hotel staff not available at all times!

6/10 Okay

Ashley

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Not sure what the hype is all about for this place. Sure the area is good. Pretty convenient and close to the beach. But it ends there. The rooms are not as functional as they can be. For example, no shelf in the shower, no toilet paper holder, and no drawers to place belongings. The pool was also not functioning for use when we were there which was very disappointing. Truthfully, I don’t even know if I would want to hang out at the pool with all the noise outside and a huge massive crane dangling over my head. There is constant construction next-door, which may be disruptive to those who are light sleepers. Walls are pretty thin that I was able to hear quite clearly the action happening next-door. For the price of this accommodation, I found it to be very mediocre.
Stayed 3 nights in Mar 2025

4/10 Poor

Devashish

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room has attached doors with room next doors. You can hear neighbors at odd times. A new construction happening right next door - lot of noise. Bad ventilation in rooms
Stayed 8 nights in Feb 2025

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My boyfriend and I took a trip at the end of January to get away from the cold. We stayed at HiBird and loved it! We arrived a few hours before check in and they let us drop our bags while we got a drink down the street at a bar right on the beach. The location is great, one block from the beach where they provide lounge chairs and umbrellas. There are lots of great restaurants within walking distance as well. Hector at the front desk was so helpful, whatever we asked about he had a recommendation that was always what we were looking for! Our room was very nice, had a full fridge, a cooktop, and a microwave. The rooftop pool isn’t huge but nice for lounging and cooling off (and if you go up for a late night soak in the hot tub there was a little cat that comes by that is very friendly-I wanted to bring it home!) Every other floor has either laundry or an ice machine. The parking lot is a little tight but there was always a spot for our rental. We plan on making HiBird our choice hotel when we visit San Juan!
Stayed 6 nights in Jan 2025

10/10 Excellent

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

We were received by a very attentive employee who made sure we got to our room in the second tower easily. The room is nice, new and clean. Great location. Entrance to the parking area can be easy to miss given the construction next doir
Stayed 1 night in Feb 2025