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Holiday Inn Express San Juan Condado by IHG

3.5 star property

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Photo gallery for Holiday Inn Express San Juan Condado by IHG

Beach nearby, sun loungers, beach umbrellas, beach towels
Gift shop
Outdoor pool, open 8:00 AM to 11:00 PM, sun loungers
Standard Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, laptop workspace
Standard Room, 1 Queen Bed | 1 bedroom, in-room safe, desk, laptop workspace

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot Tub
  • Housekeeping
  • Parking available
  • 24/7 front desk

Explore the area

Map
1 Mariano Ramirez Bages, San Juan, 00907
  • Casino del Mar at La Concha Resort
    ‪5 min walk‬
  • Condado Beach
    ‪13 min walk‬
  • Puerto Rico Convention Center
    ‪4 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(59 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(15 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(72 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, in-room safe, desk, laptop workspace

Standard Room

8.4 out of 10
Very good
(29 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible

8.4 out of 10
Very good
(6 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express San Juan Condado by IHG

3.5-star hotel in Condado
Along with an outdoor pool, this smoke-free hotel has a 24-hour fitness center and a 24-hour business center. Free full breakfast and free WiFi in public areas are also provided. Other amenities include a hot tub, valet parking, and coffee/tea in a common area.
Holiday Inn Express San Juan Condado by IHG offers 114 accommodations with safes and coffee/tea makers. 52-inch Smart televisions come with premium cable channels and Netflix. Refrigerators and microwaves are provided. Bathrooms include showers and hair dryers.

This San Juan hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
In addition to an outdoor pool, Holiday Inn Express San Juan Condado by IHG provides a hot tub and a 24-hour fitness center. Public areas are equipped with complimentary wireless Internet access. This 3.5-star property offers access to a 24-hour business center. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, multilingual staff, and tour/ticket assistance. Onsite parking is available (surcharge). A total renovation of this property was completed in December 2022.

Holiday Inn Express San Juan Condado by IHG is a smoke-free property.

A complimentary full breakfast is served each morning between 6:30 AM and 10:00 AM.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 33.45 per night; includes in/out privileges)

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • In a nature reserve
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (36 inches high)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)

More

  • 1 building
  • 7 floors
  • Renovated entire property - December 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 52-inch smart TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per accommodation, per stay
  • Resort fee: 20 percent of room rate
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Faxes
  • Fitness center access
  • In-room coffee
  • In-room safe
  • Newspaper
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 33.45 per night (in/out privileges)
  • Rollaway bed fee: USD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel San Juan Plaza
San Juan Plaza
San Juan Plaza Hotel
Holiday Inn Express San Juan Condado Hotel
Holiday Inn Express Condado Hotel
Holiday Inn Express San Juan Condado
Holiday Inn Express Condado
Holiday Inn Express San Juan Hotel San Juan
Holiday Inn San Juan
San Juan Holiday Inn
Holiday Inn Express Puerto Rico
Express Juan Condado By Ihg
Holiday Inn Express San Juan Condado
Holiday Inn Express San Juan Condado by IHG Hotel
Holiday Inn Express San Juan Condado an IHG Hotel
Holiday Inn Express San Juan Condado by IHG San Juan
Holiday Inn Express San Juan Condado by IHG Hotel San Juan

Holiday Inn Express San Juan Condado by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 511 out of 1004 reviews
Rating 8 - Good. 239 out of 1004 reviews
Rating 6 - Okay. 136 out of 1004 reviews
Rating 4 - Poor. 56 out of 1004 reviews
Rating 2 - Terrible. 62 out of 1004 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Marie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Unclean and expensive
Stayed 1 night in Apr 2025

2/10 Terrible

Warly

Disliked: Cleanliness, staff & service, property conditions & facilities
👎
Stayed 1 night in Apr 2025

8/10 Good

Claude

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Very Key location to stay at .
Stayed 1 night in Apr 2025

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Apr 2025

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Super friendly staff, and location is unbeatable.
Stayed 1 night in Apr 2025

8/10 Good

SAFA

Traveled with family
Liked: Cleanliness, staff & service, amenities
Cosy hotel in a great location across from the beach. Basic breakfast and no parking - must use valet service
Stayed 2 nights in Apr 2025

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

jarred

Stayed 7 nights in Mar 2025

6/10 Okay

Tiffany

Traveled with family and small children
Liked: Staff & service, amenities
We liked the friendly and helpful staff. The dining area and breakfast food was great. My kids enjoyed the pool. The elevators were a little wonky.
Stayed 5 nights in Apr 2025

8/10 Good

Zully

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AWESOME

PLACE WAS EXCELLENT, STAFF WAS AWESOME, GYM WAS 🏋️‍♂️ GREAT, BEACH WAS A COUPLE OF BLOCKS AWAY FROM HOTEL, BUT AWESOME SERVICE AT BEACH ⛱️ WAS AWESOME. GOT EARLY CHECK IN,ALSO THEY GOT US A CAB TO THE PORTH ASAP. THANK YOU
Stayed 2 nights in Apr 2025

6/10 Okay

Julie

Traveled with family
Liked: Cleanliness, staff & service
After traveling for 13 hours we were very hungry, but there was not a restaurant onsite. It did have a snack bar which was better than nothing. It was pouring rain outside, so we were not wanting to walk a couple blocks to find an alternative. The rooms were clean and welcoming.
Stayed 2 nights in Mar 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Fanella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Property conditions & facilities

Excellent option

What you see ia what you get and it's worth it. Conveniently located, great breakfast spread, rooms are exactly as advertised.
Stayed 4 nights in Mar 2025

10/10 Excellent

Mark

Stayed 2 nights in Mar 2025

10/10 Excellent

Edward

Stayed 1 night in Mar 2025

8/10 Good

Shay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I stayed here for 4 nights at the beginning of March. Overall, the hotel was fitting for the price! Clean, a cute convenience area for hotel snacks, and the free breakfast is always a plus. The fan in our room was unfortunately making noises the entirety of our stay so i had a hard time sleeping. The bathrooms for an average room with a king size bed are also super tiny and because of that leaving any wet towels in there creates a mildew smell from the lack of air flow. The walls are also super thin so you can hear any conversation happening if you’re in the hall. The breakfast wasn’t bad, the TV had lots of options, and the bed was comfortable too. It is your average priced hotel. The one thing that was above and beyond was the staff. The front desk workers are so caring and enthusiastic and all the cleaning people are extremely friendly and very kind. Alex was on his third day at the job at the front desk and it felt like he had been doing his job forever. He was the friendliest face I saw every day and you can tell he truly cares about his customers. It was truly lovely running into him even if I wasn’t needing anything from him. He was attentive, educated, and offered his help in any way he could. I would stay here again!
Stayed 4 nights in Mar 2025

10/10 Excellent

Leonardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Chevone

Liked: Cleanliness, staff & service, property conditions & facilities
It’s as advertised, comfortable rooms with good views and walking distance to restaurants.
Stayed 2 nights in Mar 2025

10/10 Excellent

Lavinia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the opportunity to stay at this wonderful hotel after enduring two rather uncomfortable nights at a different establishment. My initial choice was located in a less secure area, which left me feeling quite uneasy. Transitioning to this hotel was like stepping into a sanctuary, as it is situated in a much safer and more vibrant part of town, catering to tourists like myself. One of the standout features of this hotel was its prime location; everything we could possibly need was just a leisurely walk away, including the beautiful beach. The accessibility to various attractions made our stay all the more enjoyable. The staff here truly went above and beyond to enhance our experience. They were exceptionally communicative, providing us with valuable insights about local events and dining options. Their recommendations for breakfast, lunch, and dinner were spot on, and they were refreshingly honest about what was within walking distance versus what would require an Uber ride. This transparency helped us plan our days more effectively. I also want to emphasize the cleanliness of the hotel. Our room and the common areas were meticulously maintained, creating a welcoming and comfortable environment. The overall atmosphere was inviting, which certainly contributed to my positive experience. In summary, this hotel completely redeemed my trip after the unfortunate start at my previous accommodation. I genuinely have nothing but praise for this establishment.
Stayed 5 nights in Mar 2025

6/10 Okay

Lydia

Traveled with partner
Disliked: Property conditions & facilities
the property is in the center of Condado PR and very convenient. But the bed for my first night has bed bug. Although they said they test it with negative, i was pretty sure the about 15 bites on my leg happened during the night and I didn't see any mosquitos in the room before I went to bed. Be fair, the hotel tried to make it up. they hotel moved me to another room as I requested and didn't want to risk for another set of bites. In addition, they have a very small and dirty swim pool with the broken hot tub. these were not correctly posted in Expedia website when we book it.
Stayed 2 nights in Mar 2025

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Maria G.

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe.
Stayed 1 night in Mar 2025