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Hotel El Convento

4.5 star property

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Photo gallery for Hotel El Convento

Property amenity
Meeting facility
View from property
Hallway
Outdoor pool, sun loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Air conditioning
$272
includes taxes & fees
Sep 3 - Sep 4

Explore the area

View in a map
100 Cristo St, San Juan, 00901
  • Port of San Juan
    ‪7 min walk‬
  • Puerto Rico Convention Center
    ‪6 min drive‬
  • Pan American Pier
    ‪7 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪15 min drive‬

Room options

View all photos for Garden Terrace

Garden Terrace | In-room safe, individually decorated, individually furnished, desk

Garden Terrace

9.0 out of 10
Wonderful
(12 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Single Room

Junior Single Room | In-room safe, individually decorated, individually furnished, desk

Junior Single Room

  • 581 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | In-room safe, individually decorated, individually furnished, desk

Deluxe Room, 1 Queen Bed

9.2 out of 10
Wonderful
(10 reviews)
  • 260 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 2 Double Beds

In-room safe, individually decorated, individually furnished, desk

Deluxe Double Room, 2 Double Beds

8.8 out of 10
Excellent
(16 reviews)
  • 360 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Vista

Double Vista | In-room safe, individually decorated, individually furnished, desk

Double Vista

8.0 out of 10
Very good
(1 review)
  • 355 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Queen Vista

Queen Vista | In-room safe, individually decorated, individually furnished, desk

Queen Vista

9.2 out of 10
Wonderful
(20 reviews)
  • 301 sq ft
  • Bay view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | In-room safe, individually decorated, individually furnished, desk

Superior Room

9.2 out of 10
Wonderful
(33 reviews)
  • 260 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel El Convento

4.5-star hotel in Old San Juan
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, free use of bicycles, and concierge services.
Hotel El Convento offers 81 accommodations with safes and complimentary bottled water. These individually decorated and furnished accommodations include desks. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels and pay movies. Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include an outdoor pool, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Hotel El Convento provides a fitness center and complimentary bicycles. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This luxury hotel also offers a library, a terrace, and multilingual staff.

Hotel El Convento is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Patio del Nispero - Onsite restaurant.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Patio del Nispero

Things to do

  • Free bicycle rentals
  • Gym
  • Library
  • Outdoor pool

Family friendly

  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 35.0 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 25 per person
  • Rollaway bed fee: USD 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Convento
Convento Hotel
El Convento
El Convento Hotel
El Convento San Juan
El Hotel Convento
Hotel Convento
Hotel El Convento
Hotel El Convento San Juan
Hotel El Convento Hotel
Hotel El Convento San Juan
Hotel El Convento Hotel San Juan

Hotel El Convento Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 657 out of 1002 reviews
Rating 8 - Good. 189 out of 1002 reviews
Rating 6 - Okay. 79 out of 1002 reviews
Rating 4 - Poor. 51 out of 1002 reviews
Rating 2 - Terrible. 26 out of 1002 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Lizzette

Liked: Cleanliness, staff & service
Mucha humedad en la habitación.
Stayed 2 nights in May 2025

4/10 Poor

Robert

Stayed 5 nights in May 2025

10/10 Excellent

Amanda, Albuquerque

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely hotel! The location was excellent - right in the heart of Viejo San Juan. The service was stellar. The room was beautiful and very quiet - even though we were on the ground floor next to many events. And the free coffee, water, and wine and cheese were wonderful benefits. Also they have coin op laundry on site which was a huge plus in the humidity!
Stayed 5 nights in May 2025

10/10 Excellent

eve

Liked: Cleanliness, staff & service, property conditions & facilities
Quirky, beautiful, historic property. Do not plan on dining in
Stayed 1 night in Feb 2025

8/10 Good

Howard, Philadelphia

Traveled with partner
Liked: Staff & service, amenities
The lobby and entrance are beautiful areas and give a historical resort vibe. The staff at the reception desk were friendly and provided good service. The event space looks gorgeous, as we witnessed 2 weddings during our stay. There is a "balcony space" visible from the guest rooms, where one could see a pile of junk, which was an eyesore. Also, the view from our room was not a pretty sight, with what looked like some unkept or abandoned homes. The restaurant needs improvement in the food and freshness of the ingredients. The area is convenient to restaurants and shopping, and attractions of Old San Juan. The area was also safe.
Stayed 4 nights in May 2025

8/10 Good

Tanjere

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nancy and the team did a great job making us feel comfortable during our brief stay! It’s centrally located with tons of shops nearby. Would definitely recommend.
Stayed 4 nights in May 2025

8/10 Good

Roberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is wonderful historic hotel right in the heart of old town San Juan. It was a dream come true to stay there. The hotel is gorgeous and well kept. The check-in was easy and friendly. The room was on the small side. The bed was somewhat hard and I did have a problem with some form of black granular substance that was on the bed. It was not insects, but it was weird and unexplained. The room did have nice amenities and double doors with a protected ledge that had an excellent view out into the city and the bay. There was some faulty or damaged items in the room, but the shower worked well with plentiful hot water and the toilet worked well. There was a bar and restaurant on site in the middle of the hotel that was convenient but expensive. I had one meal there which was OK but overpriced and took a long time to deliver. The bar staff was friendly. But the bar was expensive. I had two Mojitos and it was about $70. They do have a workout room, which was helpful. But it did have multiple pieces of broken or damaged equipment. The Wi-Fi was OK and easy to use. Overall, I did enjoy this stay and it was pleasant. But the broken or nonfunctional items is very out of context for what is supposed to be a top level establishment. But honestly, it adds somewhat to the charm as nothing in Puerto Rico works completely normally and some broken items is the norm. I would definitely stay there again and definitely recommend it.
Stayed 3 nights in May 2025

10/10 Excellent

Ben

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean safe very friendly staff
Stayed 3 nights in Apr 2025

4/10 Poor

NM, laredo

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise arms staff incompetent
Stayed 6 nights in Apr 2025

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Debra

Liked: Amenities
El Convento is always a great choice for Old San Juan. Our room this time did have a disagreeable view of the squalid property’s roof which was next door. Management could not move us but were very apologetic and sincere in taking our concerns seriously. We always stay at El Convento.
Stayed 6 nights in Mar 2025

10/10 Excellent

Anurag, Sharon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a heritage building restored to perfection. The location is excellent, in the middle of old San Juan. The restaurant was excellent. There is smallish rooftop pool with a separate Jacuzzi. The pool side serves free coffee and hot water in the mornings and wine and cheese in the afternoons. The property itself is gorgeous and restored to perfection. Would love to come back and stay again.
Stayed 6 nights in Apr 2025

10/10 Excellent

leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I treated myself. This was truly grand!
Stayed 4 nights in Apr 2025

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and beautiful hotel. Staff was attentive and provided a great service.
Stayed 1 night in Apr 2025

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time and it was the perfect place.
Stayed 4 nights in Apr 2025

10/10 Excellent

Michelle

Stayed 2 nights in Apr 2025

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb
Stayed 2 nights in Apr 2025

8/10 Good

dan

Traveled with family
Quite nice. No parking. Facilities nearby full
Stayed 2 nights in Apr 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and amazing location

Beautiful hotel and an amazing location! Will definitely come back
Stayed 2 nights in Apr 2025

10/10 Excellent

Carmencita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the old decor from years ago, but can also say they've elevated the the beauty of the hotel with renovations. I've been staying at El Convento every year (with the exception of Maria and Covid) for 10-years and will continue to to come back for years to come. Thank you
Stayed 2 nights in Apr 2025

10/10 Excellent

Jessica

Stayed 2 nights in Apr 2025

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolute old world charm in the middle of all the action and yet our room was surprisingly quiet with the double doors shut. Staff were welcoming and friendly. We enjoyed our stay and would recommend to friends!
Stayed 2 nights in Mar 2025

8/10 Good

Rosanne, Littleton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is an old hotel that has been restored several times. As such, it is NOT a resort like you would get in "new" San Juan. What it doesn't have in bells and whistles it makes up for in warmth and charm. The staff go above and beyond, the location is unbeatable, and the old world ambiance makes for a wonderful stay. My only word of caution is do not drive to the hotel as there is no dedicated parking, and especially on weekends, parking can be a challenge. Will definitely stay there again!
Stayed 2 nights in Apr 2025

10/10 Excellent

Julia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in Old St. Juan. It is an old convent, (17th century). There is a very large inner courtyard with shady cloisters on all four sides. The central area was full of plants and flowers and one very large old tree! A delightful place to stay and very comfortable. Excellent staff.
Stayed 4 nights in Apr 2025

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great small historical 5 star hotel that once was a convent right in the heart of Old San Juan
Stayed 4 nights in Apr 2025