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Hotel El Convento

4.5 star property

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Photo gallery for Hotel El Convento

Relax by the pool surrounded by lush greenery and city views.
Meet in style with a long, rectangular table and a stunning garden view through the arched doorway.
Relax in style on this serene patio, surrounded by lush greenery and comfortable seating.
Stunning architecture with lush greenery and expansive outdoor spaces.
Two beds with matching headboards and decorative metal frames, set against a warm yellow backdrop with a view of lush greenery.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Air conditioning

Explore the area

Map
100 Cristo St, San Juan, 00901
  • Port of San Juan
    ‪7 min walk‬
  • Puerto Rico Convention Center
    ‪6 min drive‬
  • Pan American Pier
    ‪7 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪15 min drive‬

Room options

View all photos for Garden Terrace

Garden Terrace | In-room safe, individually decorated, individually furnished, desk

Garden Terrace

9.0 out of 10
Wonderful
(12 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Single Room

Junior Single Room | In-room safe, individually decorated, individually furnished, desk

Junior Single Room

  • 581 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | In-room safe, individually decorated, individually furnished, desk

Deluxe Room, 1 Queen Bed

9.2 out of 10
Wonderful
(10 reviews)
  • 260 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | In-room safe, individually decorated, individually furnished, desk

Deluxe Double Room, 2 Double Beds

8.8 out of 10
Excellent
(16 reviews)
  • 360 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Vista

Double Vista | In-room safe, individually decorated, individually furnished, desk

Double Vista

8.0 out of 10
Very good
(1 review)
  • 355 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Queen Vista

Queen Vista | In-room safe, individually decorated, individually furnished, desk

Queen Vista

9.2 out of 10
Wonderful
(20 reviews)
  • 301 sq ft
  • Bay view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | In-room safe, individually decorated, individually furnished, desk

Superior Room

9.2 out of 10
Wonderful
(31 reviews)
  • 260 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel El Convento

4.5-star hotel in Old San Juan
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, free use of bicycles, and concierge services.
Hotel El Convento offers 81 accommodations with safes and complimentary bottled water. These individually decorated and furnished accommodations include desks. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels and pay movies. Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include an outdoor pool, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Hotel El Convento provides a fitness center and complimentary bicycles. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This luxury hotel also offers a library, a terrace, and multilingual staff.

Hotel El Convento is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Patio del Nispero - Onsite restaurant.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Patio del Nispero

Things to do

  • Free bicycle rentals
  • Gym
  • Library
  • Outdoor pool

Family friendly

  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 35.0 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 25 per person
  • Rollaway bed fee: USD 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Convento
Convento Hotel
El Convento
El Convento Hotel
El Convento San Juan
El Hotel Convento
Hotel Convento
Hotel El Convento
Hotel El Convento San Juan
Hotel El Convento Hotel
Hotel El Convento San Juan
Hotel El Convento Hotel San Juan

Hotel El Convento Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 651 out of 1002 reviews
Rating 8 - Good. 193 out of 1002 reviews
Rating 6 - Okay. 79 out of 1002 reviews
Rating 4 - Poor. 53 out of 1002 reviews
Rating 2 - Terrible. 26 out of 1002 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolute old world charm in the middle of all the action and yet our room was surprisingly quiet with the double doors shut. Staff were welcoming and friendly. We enjoyed our stay and would recommend to friends!
Stayed 2 nights in Mar 2025

8/10 Good

Rosanne, Littleton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is an old hotel that has been restored several times. As such, it is NOT a resort like you would get in "new" San Juan. What it doesn't have in bells and whistles it makes up for in warmth and charm. The staff go above and beyond, the location is unbeatable, and the old world ambiance makes for a wonderful stay. My only word of caution is do not drive to the hotel as there is no dedicated parking, and especially on weekends, parking can be a challenge. Will definitely stay there again!
Stayed 2 nights in Apr 2025

10/10 Excellent

Julia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in Old St. Juan. It is an old convent, (17th century). There is a very large inner courtyard with shady cloisters on all four sides. The central area was full of plants and flowers and one very large old tree! A delightful place to stay and very comfortable. Excellent staff.
Stayed 4 nights in Apr 2025

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great small historical 5 star hotel that once was a convent right in the heart of Old San Juan
Stayed 4 nights in Apr 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

4/10 Poor

Lourdes

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Property conditions hazard experienced

Service was great but the room conditions were not ideal there was a water leak through one spotlight on the shower ceiling I did not sleep the entire night hearing the sound of pouring water also an awful alergie because of the mold.
Stayed 2 nights in Apr 2025

2/10 Terrible

Margaret

Stayed 2 nights in Apr 2025

10/10 Excellent

Kevin, Stephens City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The history in it and all around it is phenomenal
Stayed 3 nights in Apr 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel had a historic feel but the VIP experience didn’t feel VIP other than one bottle of wine given at check in and turn down service in the evening. The food quality of the restaurant on the property is NOT good.
Stayed 3 nights in Apr 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2025

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel. Convenient location, beautiful views, very nice staff. Rooms are simple but clean and comfortable. Enjoyed complimentary beach pass to beach hotel nearby. Highly recommend!
Stayed 4 nights in Mar 2025

10/10 Excellent

Ramez

Business traveler
Stayed 3 nights in Mar 2025

6/10 Okay

wilfredo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Hotel but this time room was not ready in time.
Stayed 2 nights in Mar 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Beautiful hotel. Historic but well maintained. All staff was friendly and helpful. Very walkable to shopping, restaurants and historic sites.
Stayed 4 nights in Mar 2025

10/10 Excellent

Sylvia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! Love it!
Stayed 4 nights in Mar 2025

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth the money

The hotel is old No amenities… sheets and towels were not up to par… Could not access bill or voucher for parking which is 15 minutes away !!! Checking out … they were not serviceable or cared about our voucher or bill…, Expensive hotel with no real service …:
Stayed 2 nights in Mar 2025

8/10 Good

Shawn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in a great location. We could walk to many sites and restaurants. The daily wine reception was very nice.
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort

Service really needs to improve to justify cost

This hotel is in the BEST location ever! It is a beautiful historical building with a really nice, relaxed vibe. However, the service really needs to improve to justify the very expensive rate and to make this hotel comparable to other luxury hotels. The front desk staff are not very helpful and every time you request something, it feels like you are a burden to the staff! The sheets are not spotless clean and we actually found spots on blankets twice! When you call the front desk for anything (e.g., extra towels, etc.) it's a hit-and-miss as to whether they will get you what you need! Overall, it's in a great location and a beautiful building but not top-notch service.
Stayed 6 nights in Mar 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property.
Stayed 1 night in Mar 2025

8/10 Good

Ruben

Business traveler
Liked: Property conditions & facilities, room comfort
Some employees very unresponsive but Still a great location and nice place to stay. Wine hour is great but limited wine supply. Coffee needs to be improved but is free.
Stayed 4 nights in Mar 2025

10/10 Excellent

Stephen, Findlay

Stayed 4 nights in Mar 2025

10/10 Excellent

Kennie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and beautiful architecture. Offers free water bottles, hot coffee and tea, and free wine and cheese. Soundproof is great.
Stayed 2 nights in Mar 2025

10/10 Excellent

joedh o

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Convento is my Favorite Hotel in old san juan
Stayed 2 nights in Mar 2025

10/10 Excellent

Phil

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a great location in viejo San juan
Stayed 3 nights in Mar 2025

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Good overall, but could not control air conditioning system from turning off in the middle of the night several times and turning on abruptly. Resting was a challenge for this reason. I love the location, food and service. Only thing I would change is being able to control my own air in the room and parking situation, if you are lucky you get parking in front but if it’s full the hotel offers no parking.
Stayed 2 nights in Feb 2025