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Hyatt House San Juan

3.5 star property

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Photo gallery for Hyatt House San Juan

Outdoor pool
Room, 2 Queen Beds, Bay View (Den, No Sofabed) | View from room
Suite, 1 Bedroom, Bay View (San Juan) | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe
Terrace/patio
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Housekeeping
  • Parking available
  • 24/7 front desk

Explore the area

Map
615 Ave Fernandez Juncos, Distrito de Convenciones, San Juan, 00907
  • Distrito T-Mobile
    ‪5 min walk‬
  • Puerto Rico Convention Center
    ‪7 min walk‬
  • Pan American Pier
    ‪9 min walk‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪10 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed, Accessible, Bathtub

Studio Suite, 1 King Bed, Accessible, Bathtub | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Studio Suite, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(2 reviews)
  • 504 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite King

Studio Suite King | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Studio Suite King

9.0 out of 10
Wonderful
(20 reviews)
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Bay View (San Juan)

Suite, 1 Bedroom, Bay View (San Juan) | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 Bedroom, Bay View (San Juan)

9.8 out of 10
Exceptional
(6 reviews)
  • 477 sq ft
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom King Suite

One Bedroom King Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

One Bedroom King Suite

8.6 out of 10
Excellent
(15 reviews)
  • 477 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Bay View (San Juan)

Suite, 1 Bedroom, Bay View (San Juan) | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 Bedroom, Bay View (San Juan)

9.6 out of 10
Exceptional
(7 reviews)
  • 477 sq ft
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Bay View (Den, No Sofabed)

Room, 2 Queen Beds, Bay View (Den, No Sofabed) | View from room

Room, 2 Queen Beds, Bay View (Den, No Sofabed)

9.0 out of 10
Wonderful
(4 reviews)
  • 320 sq ft
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Room, 1 King Bed

9.0 out of 10
Wonderful
(20 reviews)
  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Bay View (San Juan)

Suite, 1 Bedroom, Bay View (San Juan) | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 Bedroom, Bay View (San Juan)

8.8 out of 10
Excellent
(3 reviews)
  • 477 sq ft
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Guestroom King View

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Guestroom King View

10.0 out of 10
Exceptional
(2 reviews)
  • 320 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Den, No Sofabed)

Room, 2 Queen Beds (Den, No Sofabed) | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Room, 2 Queen Beds (Den, No Sofabed)

9.0 out of 10
Wonderful
(14 reviews)
  • 320 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Bay View (San Juan)

Room, 1 King Bed, Bay View (San Juan) | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Room, 1 King Bed, Bay View (San Juan)

9.0 out of 10
Wonderful
(16 reviews)
  • 320 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

Similar properties

Room, Multiple Beds, Pool View | View from room

Hyatt Place San Juan

  • Pool
  • Pet friendly
  • Waterslide
  • Free WiFi
4.5 out of 5, Wonderful, (1124)
$227 nightly
The price is $227 total
includes taxes & fees
Hyatt Place San Juan

About this property

Hyatt House San Juan

3.5-star hotel in Santurce
This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a bar/lounge. Free buffet breakfast is provided, as well as free WiFi in public areas, a free area shuttle, and a free beach shuttle. Other amenities include a snack bar/deli, a 24-hour business center, and self parking.
Hyatt House San Juan offers 126 air-conditioned accommodations with safes and complimentary bottled water. Beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hyatt House San Juan features an outdoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wired and wireless Internet access.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and a meeting room. This business-friendly hotel also offers a terrace, barbecue grills, and an arcade/game room. An area shuttle within 3 miles and a beach shuttle are complimentary for guests. Parking is available onsite for a surcharge.

Hyatt House San Juan is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
H Bar - This bar serves light fare only.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle up to 3 mi
  • Free beach shuttle
  • Onsite parking available only on request
  • Self parking on site (USD 18 per night)

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • H Bar

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free area shuttle
  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)

More

  • 6 floors
  • Banquet hall
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free crib

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 6 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
For any questions, please contact the property using the information on the booking confirmation
Guests under 11 years old must provide proof of a negative PCR/antigen test (issued within 72 hours before check-in) during check-in.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 100
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 45 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 18.00 per night
  • Pet fee: USD 75 per pet (varies based on length of stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Additional taxes apply to daily parking rates at this property.

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Hyatt House Hotel San Juan
Hyatt House San Juan
Hyatt House San Juan Aparthotel
Hyatt House Aparthotel
Hyatt House San Juan Hotel
Hyatt House San Juan San Juan
Hyatt House San Juan Hotel San Juan

Hyatt House San Juan Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 689 out of 1006 reviews
Rating 8 - Good. 186 out of 1006 reviews
Rating 6 - Okay. 69 out of 1006 reviews
Rating 4 - Poor. 28 out of 1006 reviews
Rating 2 - Terrible. 34 out of 1006 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Genaro

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
La habitación siempre tuvo mal olor
Stayed 2 nights in Mar 2025

10/10 Excellent

Melissa

Stayed 1 night in Mar 2025

10/10 Excellent

Jeffrey

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean, modern hotel near cruise ports. Lots of walkable dining options. Very pretty pool area. Friendly staff.
Stayed 1 night in Mar 2025

10/10 Excellent

Evie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in a good location
Stayed 1 night in Nov 2024

8/10 Good

Stacy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean, and walkable to TMobile District and other areas.
Stayed 1 night in Mar 2025

10/10 Excellent

JOSEPH, MORENO VALLEY

Stayed 2 nights in Mar 2025

4/10 Poor

VIKTORIIA

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Outdated, overpriced with not tasty food. Not worth 350$
Stayed 1 night in Mar 2025

10/10 Excellent

David Peter, Demarest

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and convenient shuttle to Old Town. Good breakfast. Staff were great!!
Stayed 7 nights in Mar 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Every thing was close by and clean
Stayed 7 nights in Feb 2025

10/10 Excellent

Paulene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and accommodating staff. We were able to check bags after checkout and tour Old San Juan using their shuttle for drop off. Suites are nice and well appointed.
Stayed 1 night in Mar 2025

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband, son and I spent the night prior to our cruise the next day. Property was clean and located very conveniently to restaurants. Staff were friendly and assisted us with finding transportation to cruise port.
Stayed 1 night in Feb 2025

10/10 Excellent

Heridel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service oriented , good location, shuttle service excellent
Stayed 2 nights in Feb 2025

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had an issue upon check-in and the night manager was incredibly helpful. The next day a new room was prepared for us and the day staff took extra care to make sure we were happy. The staff was consistently kind and friendly during our week there. The free shutttle bus was great. We loved being able to see Old San Juan. The shuttle also stopped at a swimming beach that was lovely. The pool is small, but clean with ample chairs and towels. The free breakfast had many options, including made-to-order omelets. We highly recommend this hotel. Thanks for a great stay!
Stayed 7 nights in Feb 2025

6/10 Okay

Madeline

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

4/10 Poor

Abigail

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room smelled musky and humid. Unable to sleep and would cause my daughter to wake up with a cough and nausea. Asked to have room changed but hotel was booked. Never followed up with me to see availability for a new room, we had to continuously push for a change.
Stayed 7 nights in Feb 2025

10/10 Excellent

Jackie, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love
Stayed 7 nights in Feb 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Feb 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and we’ll maintained property.
Stayed 7 nights in Feb 2025

10/10 Excellent

Gilma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m glad to find this property. It is neat, near - walking distance to Centro de Convenciones were we attended a concert. Excellent location, facilities well maintained, great breakfast. Personnel with great customer service. Definitively my husband and I, are coming back.
Stayed 1 night in Feb 2025

6/10 Okay

Shawnique

Traveled with family
Liked: Staff & service
The hotel is close to recreational activities and dining options. The hotel also provides a shuttle bus to old San Juan, the beach and districo mobile
Stayed 4 nights in Feb 2025

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is modern. Pool area is nice and quiet and comfortable place to sit and read. If you enjoy walking, the hotel is walking distance (30 minutes) to Condado beach AND Old San Juan. Breakfast buffet was very good with omlets made to order. The lobby was TOO cold at times. Gym was not impressive, though it had cardio machines. The staff was very friendly and helpful. Rooms and bathrooms were very comfortable. Would stay there again.
Stayed 4 nights in Feb 2025

10/10 Excellent

Evelyn

Traveled with family
Liked: Property conditions & facilities
Will stay again.
Stayed 3 nights in Feb 2025

8/10 Good

Christina

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
We love staying here. Our room this time needed a lot of repairs. Shower head broken, the digital alarm clock was counting like a timer, and the latch mechanism on the door was missing a screw. The 5 ladies At the front desk did not obviously care as i stood there looking at them while they talked amongst themselves for about 5 mins before sliding my key at them to check out. The best person we have met thw last 2 stays was the very nice man who works afternoons/evenings for check in.
Stayed 1 night in Feb 2025

10/10 Excellent

Sheila, Overland Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean modern hotel.
Stayed 1 night in Feb 2025