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Hyatt Place San Juan

3.5 star property

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Photo gallery for Hyatt Place San Juan

View from room
Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, sun loungers
Exterior
Lobby sitting area
Room, Multiple Beds ( High Floor) | Premium bedding, pillowtop beds, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Parking available
  • 24/7 front desk
  • Pet friendly

Explore the area

Map
Avenida Fernandez Juncos 580, San Juan, 00907
  • Puerto Rico Convention Center
    ‪8 min walk‬
  • Pan American Pier
    ‪10 min walk‬
  • Condado Beach
    ‪15 min walk‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪11 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed

  • 315 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (2 Queen Beds with Sofa Bed)

Premium bedding, pillowtop beds, in-room safe, desk

Room (2 Queen Beds with Sofa Bed)

  • 365 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, View

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, View

  • 315 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, View (2 Queen Beds with Sofa Bed)

Premium bedding, pillowtop beds, in-room safe, desk

Room, View (2 Queen Beds with Sofa Bed)

  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds, Pool View

Premium bedding, pillowtop beds, in-room safe, desk

Room, Multiple Beds, Pool View

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Accessible (Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Accessible, Bathtub (2 Queen Beds with Sofa Bed)

Premium bedding, pillowtop beds, in-room safe, desk

Room, Accessible, Bathtub (2 Queen Beds with Sofa Bed)

  • 365 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible (Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Accessible (Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Bathtub

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Accessible, Bathtub

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Pool View

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Speciality)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed (Speciality)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (High Floor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed (High Floor)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Multiple Beds ( High Floor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, Multiple Beds ( High Floor)

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds, Accessible Bathtub, Bay View

Premium bedding, pillowtop beds, in-room safe, desk

Room, Multiple Beds, Accessible Bathtub, Bay View

  • Bay view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Outdoor pool

Hyatt House San Juan

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
4.5 out of 5, Wonderful, (1006)
The price is $224
per night
$283 total
includes taxes & fees
Apr 28 - Apr 29
Hyatt House San Juan

About this property

Hyatt Place San Juan

3.5-star hotel in Santurce
This smoke-free hotel features an outdoor pool, a restaurant, and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness center, a snack bar/deli, and a conference center are onsite.
Hyatt Place San Juan offers 149 air-conditioned accommodations with safes and complimentary bottled water. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This San Juan hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a waterslide, an outdoor pool, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Hyatt Place San Juan provides a waterslide and a 24-hour fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A computer station is located on site and wireless Internet access is complimentary.

Event facilities measuring 3184 square feet (296 square meters) include a conference center. This business-friendly hotel also offers a terrace, multilingual staff, and a garden. Onsite parking is available (surcharge).

Hyatt Place San Juan is a smoke-free property.

The Placery - This restaurant serves lunch and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (USD 18 per day; includes in/out privileges)

Food and drink

  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Placery

Things to do

  • 24-hour gym
  • Outdoor pool
  • Waterslide

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Living room
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 4 meeting rooms
  • Computer station
  • Conference center (3,184 square feet of space)

Outdoors

  • Garden
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: 16 percent of room rate
The resort fee includes:
  • Beach towels
  • In-room bottled water
  • In-room coffee
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 18.00 per day (in/out privileges)
  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and onsite parking
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Additional taxes apply to daily parking rates at this property.

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hyatt Place San Juan/City Center Hotel
Hyatt Place San Juan/City Center
Hyatt Place Juan/City
Hyatt Place San Juan Hotel
Hyatt Place San Juan San Juan
Hyatt Place San Juan/City Center
Hyatt Place San Juan Hotel San Juan

Hyatt Place San Juan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 674 out of 1025 reviews
Rating 8 - Good. 182 out of 1025 reviews
Rating 6 - Okay. 93 out of 1025 reviews
Rating 4 - Poor. 42 out of 1025 reviews
Rating 2 - Terrible. 34 out of 1025 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Clara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location
Stayed 1 night in Jan 2025

10/10 Excellent

Normarie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 1 night in Dec 2024

10/10 Excellent

Omar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, helpful staff, good quality
Stayed 1 night in Jan 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if taking a cruise from PR.
Stayed 1 night in Jan 2025

2/10 Terrible

Tracy

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Arrived at property after a horrendous day flying to be told that they did not have our booking. After 2.5 hrs waiting in the lobby/bar we were shuffled off to a different hotel. Whether it was the hotel or Expedia that messed up we were treated terribly. There were 9 of us traveling from Arizona and we had booked and paid 5 months previously. To be told that they had no record of our reservation was unacceptable.
Stayed 2 nights in Jan 2025

10/10 Excellent

Luis, staten island

Stayed 1 night in Jan 2025

10/10 Excellent

moises

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

4/10 Poor

Daniel

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Not worth the money. Got in a 6pm room was not ready and once they gave us a room there was NO SAFE in the room! We had to wait until management came and reviewed our room (that took an hour and half). Finally got a safe. Then we were able to go out. Next day breakfast was so busy and couldn’t keep up with the food. Facility was a mess. Clearly they need more staff. Room didn’t have wash cloths in room. Pool bar outside didn’t offer diet soda either. And…heads up there are other fees attached when staying in PR (like over $50 more fees). Location is perfect, near casino and Tmobile district. Great restaurants nearby (walkable). Would NOT stay again.
Stayed 1 night in Jan 2025

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!!!!!
Stayed 1 night in Dec 2024

4/10 Poor

Enrique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room not ready at check in time!
Stayed 2 nights in Jan 2025

10/10 Excellent

Elisaul, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Omy, Aibonito

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Dec 2024

2/10 Terrible

Brandi Elaine

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HYATT STAY POST CRUISE
Brief but great
Stayed 1 night in Jan 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Good breakfast. Nice pool and bar. Clean comfortable
Stayed 1 night in Jan 2025

10/10 Excellent

catherine

Stayed 2 nights in Jan 2025

10/10 Excellent

Alida

Liked: Cleanliness
Stayed 1 night in Dec 2024

6/10 Okay

kristen

No hot tub. Shuttle service ends at 5;30. Breakfast was ok. Pool was cold.
Stayed 1 night in Jan 2025

10/10 Excellent

Deepa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful property not far from old town or the airport. We enjoyed our stay and also the convenient transportation to and from the old town and nearby beaches.
Stayed 1 night in Dec 2024

2/10 Terrible

Miligsa

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mala experiencia. Pagué por habitación con 2 camas,me ubicaron en una habitación de 1 cama. Solicité cambio de habitación o cambio a otro hotel pero el personal poco profesional en customer service no brindó ninguna solución. Tuvimos que utilizar el sofa cama que disminuia el área para caminar y yo con una bota ortopedica con limitación para ambular. Tratamos de llamar en la noche a recepción pero el telefono del cuarto y del pasillo no tenian el cordón y no comunicaban por lo que tuve que bajar para hablar con el encargado. Cuando le comenté sobre los telefonos contestó ". pasan cosas extrañas" y no brindó ninguna solución En la mañana el teléfono del pasillo tenia el cordón pero verifiqué varias veces en la noche y no lo tenia (preocupante en una situación de seguridad). Por último el colchón de la cama estaba en malas condiciones(hundido y desnivelado) por lo que tuvieron que dormir con los pies hacia el cabezal de la cama y aun así toda la noche se pasaron resbalandose. Una noche fatal.
Stayed 1 night in Dec 2024

10/10 Excellent

David

Stayed 1 night in Dec 2024

10/10 Excellent

OSCAR

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good
Stayed 1 night in Jan 2025

6/10 Okay

Kevin

Traveled with family
Disliked: Staff & service
We arrived at 4:30pm to check in. Was told our room was not ready and had to sit in the lobby and wait. Finally at 6:40 and only after re-approaching the desk staff we were allowed into our room. Very disappointing.
Stayed 1 night in Jan 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Clean & friendly personnel
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveled with 2 kids.
Beautiful hotel, everyone was friendly, near attractions like T-Mobile district. Pool was great for the kids.
Stayed 3 nights in Dec 2024