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Hyatt Place San Juan

3.5 star property

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Photo gallery for Hyatt Place San Juan

Exterior
Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, sun loungers
Exterior
Premium bedding, pillowtop beds, in-room safe, desk
Breakfast area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • Parking available
  • 24/7 front desk
  • Pet friendly

Explore the area

Map
Avenida Fernandez Juncos 580, San Juan, 00907
  • Sheraton Casino
    ‪3 min walk‬
  • Distrito T-Mobile
    ‪5 min walk‬
  • Coca-Cola Music Hall
    ‪7 min walk‬
  • San Juan (SIG-Fernando Luis Ribas Dominicci)
    ‪20 min walk‬

Room options

View all photos for Room, 1 King Bed with Sofa bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed

  • 315 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (2 Queen Beds with Sofa Bed)

Premium bedding, pillowtop beds, in-room safe, desk

Room (2 Queen Beds with Sofa Bed)

  • 365 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, View

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, View

  • 315 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, View (2 Queen Beds with Sofa Bed)

Premium bedding, pillowtop beds, in-room safe, desk

Room, View (2 Queen Beds with Sofa Bed)

  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds, Pool View

Premium bedding, pillowtop beds, in-room safe, desk

Room, Multiple Beds, Pool View

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Accessible (Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Accessible, Bathtub (2 Queen Beds with Sofa Bed)

Premium bedding, pillowtop beds, in-room safe, desk

Room, Accessible, Bathtub (2 Queen Beds with Sofa Bed)

  • 365 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible (Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Accessible (Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Bathtub

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Accessible, Bathtub

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Pool View

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Speciality)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed (Speciality)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (High Floor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed (High Floor)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Multiple Beds ( High Floor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, Multiple Beds ( High Floor)

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds, Accessible Bathtub, Bay View

Premium bedding, pillowtop beds, in-room safe, desk

Room, Multiple Beds, Accessible Bathtub, Bay View

  • Bay view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Exterior

Hyatt House San Juan

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
4.5 out of 5, Wonderful, (1004)
The price is $355
per night
$449 total
includes taxes & fees
Mar 3 - Mar 4
Hyatt House San Juan

About this property

Hyatt Place San Juan

3.5-star hotel in Santurce
This smoke-free hotel features an outdoor pool, a restaurant, and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness center, a snack bar/deli, and a conference center are onsite.
Hyatt Place San Juan offers 149 air-conditioned accommodations with safes and complimentary bottled water. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This San Juan hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a waterslide, an outdoor pool, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Hyatt Place San Juan provides a waterslide and a 24-hour fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A computer station is located on site and wireless Internet access is complimentary.

Event facilities measuring 3184 square feet (296 square meters) include a conference center. This business-friendly hotel also offers a terrace, multilingual staff, and a garden. Onsite parking is available (surcharge).

Hyatt Place San Juan is a smoke-free property.

The Placery - This restaurant serves lunch and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (USD 18 per day; includes in/out privileges)

Food and drink

  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Placery

Things to do

  • 24-hour gym
  • Outdoor pool
  • Waterslide

Family friendly

  • Fenced pool
  • Free crib
  • Grocery/convenience store
  • Laundry facilities
  • Living room
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 4 meeting rooms
  • Computer station
  • Conference center (3,184 square feet of space)

Outdoors

  • Garden
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: 16 percent of room rate
The resort fee includes:
  • Beach towels
  • In-room bottled water
  • In-room coffee
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 18.00 per day (in/out privileges)
  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and onsite parking
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Additional taxes apply to daily parking rates at this property.

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hyatt Place San Juan/City Center Hotel
Hyatt Place San Juan/City Center
Hyatt Place Juan/City
Hyatt Place San Juan Hotel
Hyatt Place San Juan San Juan
Hyatt Place San Juan/City Center
Hyatt Place San Juan Hotel San Juan

Hyatt Place San Juan Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 671 out of 1015 reviews
Rating 8 - Good. 187 out of 1015 reviews
Rating 6 - Okay. 86 out of 1015 reviews
Rating 4 - Poor. 40 out of 1015 reviews
Rating 2 - Terrible. 31 out of 1015 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jose E.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyatt family geataway!!
Overall good experience. Pool was good for the kids, breakfast good, rrom as requested!! Parking should be included in the room rate at least!!
Stayed 2 nights in Nov 2024

8/10 Good

Rhyana

Traveled with family
Liked: Staff & service
Overall nice, but rooms need proper update
One of our rooms was nice, but the other one had a musky smell that they tried to coverup with a overly powerful chemical to the point that I had to prop my door open to air it out.
Stayed 1 night in Nov 2024

10/10 Excellent

Olga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 2 nights in Oct 2024

10/10 Excellent

Vanessa

Stayed 2 nights in Oct 2024

10/10 Excellent

hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

George

10/10 Excellent

Conrado Ismael

Stayed 1 night in Oct 2024

2/10 Terrible

Laia

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lying, stealing, roaches
There was a roach in my room when I called they said they were booked out and there was nothing to do. They called back saying i had 2 booking which I should not have. By this point our sleepy meds kicked in and not coherent enough to move since they said they didn't have rooms to begin with. The guy said come down for an adjustment on our bill. At check out the desk guy laughed and inquired about the breed of roach it was. When I stated that it was not funny he had me get in another line to check out to say they aren't going to adjust the room price. They girl says she would comp off our food charges, to find out she didn't even do that. I'm disgusted with the amount of dust in the room, the roach l, the disregard, and laughing at the situation, than to lie and not do any compensation after already trying to double charge me is disgusting and dishonest as company
Stayed 1 night in Nov 2024

10/10 Excellent

damaris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Nov 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Javier Alexander

Liked: Property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Yereiliz

Stayed 1 night in Oct 2024

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Jamilette

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and comfort!
Stayed 1 night in Oct 2024

10/10 Excellent

Yamaira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the hotel; very clean, family-friendly, and the perfect location to go anywhere in San Juan. The pool was nice, fun, and clean. Breakfast in the morning was amazing! I will stay again in this hotel.
Stayed 2 nights in Nov 2024

10/10 Excellent

Emily

Stayed 5 nights in Oct 2024

8/10 Good

Darcel

Stayed 3 nights in Oct 2024

10/10 Excellent

Fernando

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely that' the place to stay in san juan . Nearby to the main attractions.
Stayed 4 nights in Oct 2024

10/10 Excellent

Valentin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent!!!!
Stayed 1 night in Oct 2024

10/10 Excellent

HARLEM JURADO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, location and staff are very good, parking is safe
Stayed 4 nights in Oct 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Marjory

Liked: Cleanliness, staff & service, property conditions & facilities
No limpiaron el cuarto ni cambiaron las toallas
Stayed 2 nights in Nov 2024

10/10 Excellent

Noraida

Stayed 1 night in Oct 2024

8/10 Good

Monedia, Charleston

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel provided free shuttle service to several key places in San Juan and a very nice complementary breakfast. Walkable to the Distrito T-mobile facility, the casino and a number of restaurants. Parking was very convenient. It has a very nice water park for children. My only issue was with housekeeping. They were inconsistent with the thoroughness of their cleaning. One day they made the bed, but didn't vacuum and there were visible crumbs all over the carpet. Another day, they didn't come at all, so trash wasn't taken out and dirty dishes from breakfast were still there.
Stayed 5 nights in Oct 2024

8/10 Good

Katerine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024