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The Royal Sonesta San Juan

4.0 star property

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Photo gallery for The Royal Sonesta San Juan

Outdoor pool, cabanas (surcharge), pool umbrellas
Hypo-allergenic bedding, in-room safe, individually decorated
2 bars/lounges, 2 beach bars, swim-up bar, poolside bar
View from room
On the beach, white sand, sun loungers, beach umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Bar

Explore the area

Map
5961 Isla Verde Avenue, Carolina, 00979
  • Isla Verde Beach
    ‪3 min walk‬
  • Carolina Beach
    ‪6 min walk‬
  • Balneario de Carolina
    ‪6 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪15 min walk‬

Room options

View all photos for Club Room, 1 King Bed, Terrace, Pool View (Mobility Accessible - Roll-In Shower)

Hypo-allergenic bedding, in-room safe, individually decorated

Club Room, 1 King Bed, Terrace, Pool View (Mobility Accessible - Roll-In Shower)

  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated

Junior Suite, 1 King Bed

  • 428 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Accessible, Balcony (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, individually decorated

Club Suite, 1 King Bed, Accessible, Balcony (Roll-In Shower)

  • 700 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Balcony

Hypo-allergenic bedding, in-room safe, individually decorated

Club Suite, 1 King Bed, Balcony

  • 352 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Roll-in Shower, Ocean View (Mobility Accesible)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, Roll-in Shower, Ocean View (Mobility Accesible)

  • Ocean view
  • 350 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, City View (Mobility, Roll-In Shower)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Accessible, City View (Mobility, Roll-In Shower)

  • City view
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Garden View

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, Garden View

  • 348 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Hypo-allergenic bedding, in-room safe, individually decorated

Deluxe Room, 1 King Bed, City View

  • City view
  • 348 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Garden View

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Garden View

  • 348 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Terrace, Pool View

Hypo-allergenic bedding, in-room safe, individually decorated

Club Room, 1 King Bed, Terrace, Pool View

  • 348 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Club)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, Balcony (Club)

  • 352 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony (Club)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Balcony (Club)

  • 352 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Ocean View (Mobility, Bathtub)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Accessible, Ocean View (Mobility, Bathtub)

  • Ocean view
  • 348 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, City View

Hypo-allergenic bedding, in-room safe, individually decorated

Deluxe Room, 2 Queen Beds, City View

  • City view
  • 348 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Room, 1 Queen Bed, City View

Hypo-allergenic bedding, in-room safe, individually decorated

Junior Room, 1 Queen Bed, City View

  • 428 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Ocean View

Executive Suite, 1 King Bed with Sofa bed, Ocean View | Hypo-allergenic bedding, in-room safe, individually decorated

Executive Suite, 1 King Bed with Sofa bed, Ocean View

  • Ocean view
  • 428 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, City View (Mobility, Roll-In Shower)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, City View (Mobility, Roll-In Shower)

  • City view
  • 350 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, City View (Junior)

Hypo-allergenic bedding, in-room safe, individually decorated

Executive Suite, 1 King Bed with Sofa bed, City View (Junior)

  • City view
  • 428 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, Ocean View

  • Ocean view
  • 348 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Ocean View

Hypo-allergenic bedding, in-room safe, individually decorated

Deluxe Room, 2 Queen Beds, Accessible, Ocean View

  • Ocean view
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Ocean View

Presidential Suite, 1 King Bed with Sofa bed, Ocean View | Hypo-allergenic bedding, in-room safe, individually decorated

Presidential Suite, 1 King Bed with Sofa bed, Ocean View

  • Ocean view
  • 1070 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 2 Double Beds, City View (Junior)

Hypo-allergenic bedding, in-room safe, individually decorated

Executive Suite, 2 Double Beds, City View (Junior)

  • City view
  • Sleeps 4
  • 2 Double Beds

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About this property

The Royal Sonesta San Juan

4-star resort in Isla Verde
Catch some rays at the beach or spend the day relaxing at The Royal Sonesta San Juan's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants. Change of towels is available on request.
The Royal Sonesta San Juan offers 398 accommodations with iPod docking stations and safes. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include offices, desks, and desk chairs. Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested.

Recreational amenities at the resort include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open select days.
Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Royal Sonesta San Juan like an outdoor pool and a fitness center.

Dining is available at one of the resort's 6 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include 2 beach bars and 2 bars/lounges. Public areas are equipped with wireless Internet access (surcharge). This beach resort also offers a garden and a terrace. Onsite parking is available (surcharge). The property offers extended parking privileges to guests.

The Royal Sonesta San Juan is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 11:00 AM and on weekends between 6:00 AM and noon.
Aleli Restaurant - Overlooking the pool, this restaurant serves breakfast and lunch.
Ocean Breeze - This beachfront restaurant specializes in Caribbean cuisine and serves lunch only. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Karaya - This bar serves dinner only. Open daily.
La Bodeguita - Overlooking the garden, this coffee shop serves breakfast, lunch, and light fare. Guests can enjoy drinks at the bar. Open daily.
Akua Bar - This poolside bar serves lunch and light fare. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 27 per day; includes in/out privileges)
  • Valet parking on site (USD 33 per day; includes in/out privileges)
  • RV/bus/truck parking on site
  • Extended parking on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 6:00 AM to noon on weekends; USD 33 for adults and USD 19.99 for children
  • 2 bars/lounges
  • 2 beach bars
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Akua Bar
  • Aleli Restaurant
  • Karaya
  • La Bodeguita
  • Ocean Breeze

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16 meeting rooms
  • 24,000 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • In a nature reserve
  • On the beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Massage
  • Sauna
  • Spa open select days
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • High-pile carpet in room
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)

More

  • 15 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Office
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per night
  • Resort fee: 22 percent of room rate
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • In-room safe

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 33.00 for adults and USD 19.99 for children
  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Fee for wireless internet in public areas: USD 0 per stay (rates may vary)
  • Self parking fee: USD 27 per day (in/out privileges)
  • Valet parking fee: USD 33 per day (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

InterContinental Hotel San Juan
InterContinental San Juan
San Juan InterContinental
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Puerto Rico/Isla Verde
Intercontinental San Juan Resort And Casino
InterContinental San Juan Hotel
InterContinental San Juan Resort Carolina
InterContinental San Juan Resort
InterContinental San Juan Carolina
InterContinental Juan Carolin

The Royal Sonesta San Juan Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1188 out of 1726 reviews
Rating 8 - Good. 292 out of 1726 reviews
Rating 6 - Okay. 134 out of 1726 reviews
Rating 4 - Poor. 51 out of 1726 reviews
Rating 2 - Terrible. 61 out of 1726 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

David

Stayed 2 nights in Feb 2025

10/10 Excellent

Rajasekhar

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2025

6/10 Okay

Alexander

Stayed 3 nights in Feb 2025

4/10 Poor

SENNIE ANJANETTE

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
We had cockroaches in our bathroom and our sleeping are. They did move us to another room, which was clean. When I complained, they were very respectful of me and they took off two days worth of resort fees. Very professional and understanding. The hotel furnishings definitely needs updating.
Stayed 4 nights in Feb 2025

6/10 Okay

Peter

Stayed 3 nights in Feb 2025

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
The resort fee is awful
Stayed 2 nights in Feb 2025

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property are so friendly and welcoming, especially our housekeeper Hilton. Everything is clean and the restaurants are good with excellent service. No complaints, would stay here again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Bradley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right on the beach easy and convenient access. The pool is awesome as well with a swim up bar.
Stayed 4 nights in Feb 2025

8/10 Good

Cristopher R

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was excellent except food. Quality of food at on site restaurants was below average and priced too high.
Stayed 4 nights in Feb 2025

8/10 Good

David

Ok
Stayed 6 nights in Feb 2025

6/10 Okay

Natalie

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities

Subpar

Family vacation. We had stayed at a stupendous resort prior to this so that augmented our mediocre at best experience here. For the prices and “resort” fees, having enough lounge chairs and umbrellas at the pool is a must. Also, other amenities (kayaks, water bottles in the rooms, etc.) should be included as they are in other resorts. Not sure when it was updated but it already looks rough, room smelled humid and a tad moldy. Overall, would not return.
Stayed 2 nights in Feb 2025

10/10 Excellent

Christos E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

8/10 Good

Anshul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There aren't enough good things I can say about this place. Having traveled to Puerto Rico several times before, The Royal Sonesta takes the cake! The staff and kind and accommodating, and the best part was there was no hidden fees or charges when I checked out, like I have experienced many times before at other properties. The complimentary breakfast that was offered for staying in a club room is wonderful. They also provided daily complimentary happy hour drinks and appetizers. The beach and pool are just beautiful. I will definitely be staying there again and will only be staying there!
Stayed 1 night in Feb 2025

8/10 Good

JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked that there seemed to be enough beach lounger chairs and umbrellas available on the beach everyday!
Stayed 7 nights in Feb 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time and everyone was so friendly and accommodating! Every meal was delicious! Clean beautiful beach access and it was a great location! Cvs was right around the corner and a casino a block away! We will be back!
Stayed 3 nights in Feb 2025

10/10 Excellent

Jamal

Stayed 3 nights in Feb 2025

10/10 Excellent

João

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Feb 2025

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and well maintained exterior and lobby. Friendly staff made for a very smooth check-in experience.
Stayed 2 nights in Feb 2025

8/10 Good

Burak

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay in this hotel. Both the beach and the pool area is amazing. There is something for everyone. Spent time at the beach most of the time. Staff was very helpful and we like that there was food and drink service to the beach. Also bar at the pool was amazing. Room was clean and hotel staff was nice and helpful. Only thing is the coffee machine in the rooms probably need an upgrade. It was a Nespresso look alike some cheaper version. It was very clunky and capsules would keep dropping into the used bucket as soon as you put the capsule in. Otherwise no complaints. Water temperature was good but the ocean was too windy and had some passing showers. For those looking for tropical beach calm waters this is not it.
Stayed 4 nights in Feb 2025

6/10 Okay

Bonnie

Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
The resort fees are outrageous and overpriced for an old building
Stayed 3 nights in Feb 2025

6/10 Okay

Ann

Traveled with partner
Liked: Staff & service
Not Worth the Price – Disappointing Experience Our stay at the Royal Sonesta was underwhelming and did not justify the high cost. We booked an ocean-view balcony room, which offered a lovely direct view of the beach. However, the balcony itself was disappointingly small—too cramped to accommodate seating, making it essentially unusable. Additionally, while the ocean view was lovely, the sight of neglected, dirty rooftops below was an eyesore. The hotel appeared understaffed. There was no beachside service, and poolside service was scarce, making it difficult to order food or drinks. The beachside bar was closed and under construction so there was constant noise. To make matters worse, a large conference was taking place during our stay, and the attendees dominated the hotel. Their scavenger hunt or group activity was disruptive making it hard for guests looking to relax by the pool or beach. Dining at the on-site Ruth’s Chris Steakhouse was another disappointment. My chopped salad tasted more like coleslaw, and I had to send it back. Additionally, when we requested tap water, we were later surprised to find a $9 charge on our bill. Overall, while the location and beach views were nice, the lack of service, disruptive atmosphere, and disappointing dining experience made this stay not worth the premium price. We would not choose to stay here again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities

snack bar was closed, no club room 6

Stayed 5 nights in Jan 2025

10/10 Excellent

Cathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff there is wonderful!
Stayed 4 nights in Feb 2025