The worst of my PR experience because the access code to your hotel room does not work and you will be locked out of your room! Downstairs is a bar and music is deafening! We checked in around X’mas 2024. The hotel didn’t have any front desk staff on site, we were given a pin to enter on the our room door’s keypad to access our room (this is normal in San Juan or PR). The staff on the phone promised me beforehand that the pin to access our room would work. However, upon our arrival, it turned out the access pin didn’t work. I called the hotel customer srv #, the staff asked me to call back, said she was checking w her mgr. But she never called me back. I kept calling customer srv over and over for an hour, nobody picked up. My child and I were outside the hotel room door (in lobby), sitting on the flr w our luggage for over an hour, sweating in the PR’s 90 degree heat. Downstairs bar’s music was deafening. After my multiple attempts to call the hotel’s customer srv, the lady eventually picked up; she changed us to another room and provided an access code that actually worked. When I checked out, I complained to the hotel mgmt and asked for a discount of the hotel charge due to their door access code not working. However, the mgmt refused to provide any type of discount. Essentially its refusal means: “We have charged your cr card already, what else can you do about it?! Suck it up!”