8/10 Good
RAFAEL
Aug 19, 2024
Liked: Cleanliness, room comfort
YOU COULD BE 5 STARS, IMPROVE THAT!!
I'll start with the building: poorly maintained, with only one elevator working for two days without any apparent reason. You won't have the pool shown in the photos, and you won't have it anytime soon; I clearly heard someone who seems to be the manager say that they "will try to have it ready by May 2025." The bar simply doesn't work. The cafe:expensive. The gym: at least 5 machines out of service. People walk through the hallways at 4.AM shouting without respecting others' sleep. Upstairs neighbors: excessive noise with their feet, moving furniture, etc.The door to the beach: you'll depend on a doorman because your electronic keys won't work. The staff: attentive, helpful. The room: could easily be 5 stars—excellent view, comfortable, very clean bed linens and
towels, excellent communication with the property manager (just a note, in any hotel
around the world, guests are usually offered up to 2 hours post-checkout time; you didn't do this for me, using the excuse that the cleaning company was coming, which I assume would be with the punctuality typical of the locals...). With a little help from someone with a bit of good taste, the room could have a 5 stars beautiful ambiance. The price is reasonable; it's hard to find something cheaper in San Juan, especially with the comfort and security offered.
I think the city is overrated.
RAFAEL
Stayed 4 nights in Aug 2024