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Palacio Provincial San Juan, Curio Collection by Hilton

3.5 star property

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Photo gallery for Palacio Provincial San Juan, Curio Collection by Hilton

Terrace/patio
Rooftop bar, ocean views, open select days
Courtyard
In-room safe, desk, laptop workspace, iron/ironing board
Outdoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Room service
  • Bar
  • Gym
  • Breakfast available

Explore the area

Map
103 Calle San Francisco, Old San Juan, San Juan, 00901
  • Port of San Juan
    ‪7 min walk‬
  • Castillo San Felipe del Morro
    ‪12 min walk‬
  • Pan American Pier
    ‪3 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪35 min drive‬

Room options

Room, 1 Queen Bed (Envoy)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed (Envoy)

Bathroom shower

Room, 1 Queen Bed (Envoy)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Bedroom (Emissary)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Bedroom (Emissary)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Infanta)

43-inch Smart TV with cable channels, TV, Netflix

Suite, 1 King Bed (Infanta)

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Veranda)

Suite, 1 King Bed (Veranda) | Bathroom shower

Suite, 1 King Bed (Veranda)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Chancelor)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed (Chancelor)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Emissary)

43-inch Smart TV with cable channels, TV, Netflix

Suite, 2 Queen Beds (Emissary)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, Multiple Beds (Deputy)

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, Multiple Beds (Deputy)

  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Deputy)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds (Deputy)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Front of property

Hotel El Convento

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (1004)
The price is $362
per night
$473 total
includes taxes & fees
Apr 24 - Apr 25
Hotel El Convento

About this property

Palacio Provincial San Juan, Curio Collection by Hilton

3.5-star hotel in Old San Juan
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a rooftop terrace, and dry cleaning are onsite. Change of towels is available on request.
Palacio Provincial San Juan, Curio Collection by Hilton offers 43 air-conditioned accommodations with safes and complimentary bottled water. 43-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

Palacio Provincial San Juan, Curio Collection by Hilton features an outdoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 3.5-star property consist of meeting rooms and coworking spaces. This business-friendly hotel also offers a rooftop terrace, a library, and multilingual staff.

Palacio Provincial San Juan, Curio Collection by Hilton is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Consular - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Atelier Rooftop Terrace - This poolside rooftop bar serves light fare only. Open select days.
Late night fare is available from room service (during limited hours).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 20 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Atelier Rooftop Terrace
  • Consular

Things to do

  • Gym
  • Library
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Turndown service

Business services

  • Coworking space
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Late-night room service

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are available for USD 25.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 59.95 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Concierge service
  • Faxes
  • Fitness center access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Partner property beach club access
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 15 to 20 per person
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Pool access available from 7:00 AM to 7:00 PM
Guests under 18 years old are not permitted at this adults-only property
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Palacio Provincial
Palacio Provincial Adults Only
Palacio Provincial San Juan Curio Collection by Hilton
Palacio Provincial San Juan, Curio Collection by Hilton Hotel
Palacio Provincial San Juan, Curio Collection by Hilton San Juan

Palacio Provincial San Juan, Curio Collection by Hilton Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 535 out of 735 reviews
Rating 8 - Good. 114 out of 735 reviews
Rating 6 - Okay. 44 out of 735 reviews
Rating 4 - Poor. 20 out of 735 reviews
Rating 2 - Terrible. 22 out of 735 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

GLORIA

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above my expectations
Stayed 2 nights in Jan 2025

10/10 Excellent

Jeannette, LAS VEGAS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding the food was excellent the room was clean and comfortable
Stayed 1 night in Jan 2025

6/10 Okay

Brianna

Stayed 1 night in Nov 2024

10/10 Excellent

Glorimar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, ambiente relajado y buenos restaurantes cerca
Stayed 1 night in Dec 2024

8/10 Good

Julie

Liked: Cleanliness, property conditions & facilities, room comfort
Not as nice as El Convento
This is a pretty nice property, but it doesn't really live up to the 9.4 ratings it had at the time we booked (in our opinion). The restaurant and environment at their sister property El Convento is signifcantly nicer. OH, AND DON'T OPT FOR THE FREE BREAKFAST. THAT ISN'T WORTH IT. IT'S JUST ONE SPECIFIC THING YOU CAN ORDER, NOT CHOICES.
Stayed 3 nights in Dec 2024

10/10 Excellent

Rushain

Liked: Cleanliness, staff & service, property conditions & facilities
I will be staying here my next time in Puerto Rico!
Stayed 3 nights in Sep 2024

10/10 Excellent

Dyneen

Stayed 2 nights in Nov 2024

8/10 Good

douglass

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Marta

Liked: Staff & service, property conditions & facilities, room comfort
Cute, but expensive
The Palacio is a decent adults only hotel in historic Old San Juan. It’s been there a while so it’s pretty old and shows it. While cute, it’s not worth $500 a night. Children were still allowed in the restaurant, the bathroom could be cleaner with the shower door working better, and the noise level inside the room is pretty loud as you can hear the street music a block away. The staff was very accommodating and the beds were super comfortable, though. The rooftop pool and bar were good, if you use them, and the restaurant staff was great, too.
Stayed 1 night in Dec 2024

10/10 Excellent

Randall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was more than we expected! The bar and front desk staff were very helpful! We started our stay with a wedding out in the courtyard, but the staff did the best they could to keep the noise down. We landed at the pool each afternoon before Rose Hour. Would definitely recommend and possibly stay there in the future!!
Stayed 4 nights in Dec 2024

10/10 Excellent

Karen Lynn

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Poorly managed property definitely not upscale.
Not a Curio Collection standard. Lack of customer service and attention to detail. Check-in was chaotic, the room was not ready by 3pm, zero explanation about the property and amenities. The roof pool area never had towels available. The bed was not comfortable and little details like hangers to dry the towels were missing in the bathroom. A 3 star property priced as a 5 star.
Stayed 3 nights in Dec 2024

10/10 Excellent

Fabiana

Traveled with family
Liked: Amenities
excelente servicio al cliente
Stayed 1 night in Nov 2024

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short but sweet
Great staff, nice bed, Molton Brown bath products, great rooftop pool area.
Stayed 2 nights in Nov 2024

8/10 Good

Beth Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with a rooftop pool.
Stayed 4 nights in Nov 2024

10/10 Excellent

Myra

Liked: Cleanliness, staff & service, property conditions & facilities
We loved Palacio! Everything about the property felt grand.The service was top-notch and accomodating. Right in the heart of Old San Juan's Plaza!
Stayed 2 nights in Nov 2024

10/10 Excellent

Liling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Silvia

Business traveler
Restaurant staff sluggish
Stayed 3 nights in Nov 2024

10/10 Excellent

Daniel

Stayed 1 night in Oct 2024

10/10 Excellent

Danny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in Nov 2024

10/10 Excellent

Jose, Gurabo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel
Stayed 3 nights in Sep 2024

10/10 Excellent

Ruth

Stayed 5 nights in Oct 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palacio, a hotel located in a beautiful historic building, was an excellent choice for our stay in San Juan. Our basic criteria for rating a hotel is simple; bed, shower and location. In all these respects the Palacio excelled. That is not to say it was flawless. The room was relatively loud. You are in the heart of old San Juan after all. If street noise bothers you, request a room on the second floor. The hotel restaurant was mediocre. We experienced rainy days throughout our stay and the restaurant was partially uncovered. That meant splashing water. The intense action of the overhead fans meant that our food was cold almost immediately. These are admittedly small issues and the overall excellence of the staff overcame them. Our plans were continuously changing and the staff assisted us repeatedly. Despite the uncertain weather and our small complaints, we recommend highly.
Stayed 5 nights in Oct 2024

8/10 Good

Kristen

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The grounds were great! However, the bathroom and bedroom left much to be desired. Otherwise, the convenience of everything and the staff were FANTASTIC!
Stayed 4 nights in Aug 2024