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Palacio Provincial San Juan, Curio Collection by Hilton

3.5 star property

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Photo gallery for Palacio Provincial San Juan, Curio Collection by Hilton

Courtyard
Outdoor pool
Exterior
In-room safe, desk, laptop workspace, iron/ironing board
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Room service
  • Bar
  • Gym
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
103 Calle San Francisco, Old San Juan, San Juan, 00901
  • Plaza de Armas
    ‪1 min walk‬
  • Catedral Basilica Menor de San Juan Bautista
    ‪2 min walk‬
  • Calle Fortaleza
    ‪2 min walk‬
  • San Juan (SIG-Fernando Luis Ribas Dominicci)
    ‪19 min drive‬

Room options

Room, 1 Queen Bed (Envoy)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed (Envoy)

Bathroom shower

Room, 1 Queen Bed (Envoy)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Bedroom (Emissary)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Bedroom (Emissary)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Infanta)

43-inch Smart TV with cable channels, TV, Netflix

Suite, 1 King Bed (Infanta)

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Veranda)

Suite, 1 King Bed (Veranda) | Bathroom shower

Suite, 1 King Bed (Veranda)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Chancelor)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed (Chancelor)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Emissary)

43-inch Smart TV with cable channels, TV, Netflix

Suite, 2 Queen Beds (Emissary)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, Multiple Beds (Deputy)

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, Multiple Beds (Deputy)

  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Deputy)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds (Deputy)

  • Sleeps 4
  • 2 Queen Beds

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Front of property

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The price is $439
per night
$574 total
includes taxes & fees
Feb 19 - Feb 20
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About this property

Palacio Provincial San Juan, Curio Collection by Hilton

3.5-star hotel in Old San Juan
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a rooftop terrace, and dry cleaning are onsite. Change of towels is available on request.
Palacio Provincial San Juan, Curio Collection by Hilton offers 43 air-conditioned accommodations with safes and complimentary bottled water. 43-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

Palacio Provincial San Juan, Curio Collection by Hilton features an outdoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 3.5-star property consist of meeting rooms and coworking spaces. This business-friendly hotel also offers a rooftop terrace, a library, and multilingual staff.

Palacio Provincial San Juan, Curio Collection by Hilton is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Consular - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Atelier Rooftop Terrace - This poolside rooftop bar serves light fare only. Open select days.
Late night fare is available from room service (during limited hours).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 20 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Atelier Rooftop Terrace
  • Consular

Things to do

  • Gym
  • Library
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Turndown service

Business services

  • Coworking space
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Late-night room service

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are available for USD 25.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 59.95 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Concierge service
  • Faxes
  • Fitness center access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Partner property beach club access
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 15 to 20 per person
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Pool access available from 7:00 AM to 7:00 PM
Guests under 18 years old are not permitted at this adults-only property
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Palacio Provincial
Palacio Provincial Adults Only
Palacio Provincial San Juan Curio Collection by Hilton
Palacio Provincial San Juan, Curio Collection by Hilton Hotel
Palacio Provincial San Juan, Curio Collection by Hilton San Juan

Palacio Provincial San Juan, Curio Collection by Hilton Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 523 out of 719 reviews
Rating 8 - Good. 112 out of 719 reviews
Rating 6 - Okay. 43 out of 719 reviews
Rating 4 - Poor. 20 out of 719 reviews
Rating 2 - Terrible. 21 out of 719 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ruth

Stayed 5 nights in Oct 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palacio, a hotel located in a beautiful historic building, was an excellent choice for our stay in San Juan. Our basic criteria for rating a hotel is simple; bed, shower and location. In all these respects the Palacio excelled. That is not to say it was flawless. The room was relatively loud. You are in the heart of old San Juan after all. If street noise bothers you, request a room on the second floor. The hotel restaurant was mediocre. We experienced rainy days throughout our stay and the restaurant was partially uncovered. That meant splashing water. The intense action of the overhead fans meant that our food was cold almost immediately. These are admittedly small issues and the overall excellence of the staff overcame them. Our plans were continuously changing and the staff assisted us repeatedly. Despite the uncertain weather and our small complaints, we recommend highly.
Stayed 5 nights in Oct 2024

8/10 Good

Kristen

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The grounds were great! However, the bathroom and bedroom left much to be desired. Otherwise, the convenience of everything and the staff were FANTASTIC!
Stayed 4 nights in Aug 2024

10/10 Excellent

Keshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel.
Stayed 4 nights in Jun 2024

4/10 Poor

Talencia

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Upon paying for my stay I was over charged and the property refused to refund the additional funds.
Stayed 4 nights in Oct 2024

8/10 Good

Shakhriyor

Stayed 3 nights in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, very welcoming atmosphere. Right in the heart of Old San Juan, within walking distance of everything. Then, after we left, we discovered we had left some medication in the fridge, and they same-day couriered it to our current location at no charge to us.
Stayed 2 nights in Sep 2024

4/10 Poor

Victoria

Traveled with partner
Disliked: Amenities
The pool is so very small, very limited space and limited seating… the pool also closes at 7pm! No late night dips in the pool or hot tub because of the limited hours. The beach is about 20 minutes away at a completely different hotel. You have to get your own transportation to the beach, an Uber was about $10-$15 each way depending on the time of day. They do set up chairs and an umbrella for you but the hotel does not provide a shuttle which is very inconvenient. The service at the hotel restaurant was terrible. The pillows were horrible and we even requested more, but it didn’t help. The a/c didn’t feel very cool in the room and overnight we would break out in a sweat. I would not stay here again.
Stayed 3 nights in Sep 2024

8/10 Good

Joseph, Katy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
They didn’t clean room good
Stayed 3 nights in Sep 2024

8/10 Good

Chevaun

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised by how gorgeous the property was, the images online doesn’t do it justice. The location was very convenient as my friends and I were able to walk to a lot of stores , restaurants and bars and while feeling absolutely safe. If you love a mix of modern while paying great homage to historical architecture then Hotel Palacio Provencial is where you want to be. The staff was amazing , from the restaurant to the rooftop bar , the front desk, all were helpful and so pleasant . I love the pride that they have for their country and their willingness to Share it with visitors. I will be back !
Stayed 3 nights in Sep 2024

10/10 Excellent

Marysol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

Sierra

It was a beautiful resort like stay with a very friendly staff. Very conveniently located.
Stayed 3 nights in Sep 2024

10/10 Excellent

Hilaria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the first time I stayed in a hotel in Old San Juan. I have been in PR many times, but I always stayed in the Condado area. I had always wanted to spend a couple of days right in the middle of Old San Juan in a colonial building. Palacio Provincial was amazing. Not only the facility was spectacular and in a great location, but the kind of service I received was first class. I wan to thank all staff, and especially the front desk professionals. They are attentive, friendly, and very welcoming. I hope to come back soon. Gracias team!
Stayed 3 nights in Sep 2024

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent servívice, location and the property is super nice haughty recommended
Stayed 3 nights in Sep 2024

10/10 Excellent

Alisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the hotel and the staff was amazing! We would definitely choose this hotel again, if we return to San Juan.
Stayed 2 nights in Sep 2024

10/10 Excellent

Janice

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful and clean space! The Deputy room with 2 queen beds was spacious enough for 4 ppl and the bathroom was large. Outdoor pool and hot tub are small but still nice enough to enjoy some views. Staff were so helpful and kind, gave us a good restaurant recommendation. Plenty of towels including for the pool/beach. Such a great location to explore Old San Juan!
Stayed 3 nights in Sep 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Ileana, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property was amazing. Shoutout to front desk staff Jasson and Daniel
Stayed 5 nights in Aug 2024

10/10 Excellent

libby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing! My sister and I stayed for four nights. The room was spacious and clean. The hotel restaurant was delicious (we got room service too!). And the infinity rooftop pool was incredible. Walkable to the fort, shops, and restaurants. Only a 9 minute Uber to a beautiful beach. Great staff! Would come back in a heartbeat!
Stayed 3 nights in Aug 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
I live staying here. Its just so beautiful. Can't say enough how awsome it is
Stayed 4 nights in Aug 2024

10/10 Excellent

Evette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! The staff were so friendly and always available. The location is excellent for shopping and restaurants. Everything is walkable because of where the hotel is located. Just a wonderful experience!
Stayed 5 nights in Aug 2024

8/10 Good

Maggie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 241 and 242 are right beneath the A/C and generator. It was loud and could be heard throughout the night. This is something that should be disclosed. I suffer from insomnia and the noise was terrible.
Stayed 4 nights in Aug 2024