I booked this property yesterday for a special occasion. One of the main reason for staying here was because they have a jacuzzi listed. However, that’s a lie, there’s a jacuzzi with no hot water AT ALL, the water was freezing so we couldn’t even use the “jacuzzi”. We asked if we could do something about the hot tub and they said that they have some issues with the jacuzzi in PR and that not because is a jacuzzi it’s supposed to have hot water. Second of all, we ran out of water like at 7:30ish pretty much and we needed to wait for someone to fix it. There’s no security at all, the gate was open the whole day , if someone wants to go around the property, they can. The terrace’s floor around the “jacuzzi” was standing out in some areas. I asked the staff about the jacuzzi and they stated that the message that they sent clarified that the jacuzzi had no hot water but how I was supposed to know that if they sent the message after I payed!!???? The charging outlets from the room didn’t worked. We called the guy from the property and he was being rude for no reason, every single answer was hostile and we just wanted answers. The stove was turning on and off repeatedly. I had a lot and great expectations for this place and every single one was being crushed one by one. Amazing view though.