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Hotel Puerto Valdes

4.0 star property

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Lobby sitting area
Deluxe Studio | 1 bedroom, premium bedding, pillowtop beds, in-room safe
Presidential Penthouse | 1 bedroom, premium bedding, pillowtop beds, in-room safe
Presidential Penthouse | Terrace/patio
Studio | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Pet friendly
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

Map
100 Calle Valdés, San Juan, San Juan, 00901
  • Port of San Juan
    ‪3 min walk‬
  • Puerto Rico Convention Center
    ‪4 min drive‬
  • Pan American Pier
    ‪5 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪13 min drive‬

Room options

View all photos for Deluxe Studio

Deluxe Studio | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Deluxe Studio

9.4 out of 10
Exceptional
(8 reviews)
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Apartment

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Apartment

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Studio

Studio | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Studio

9.8 out of 10
Exceptional
(25 reviews)
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Luxury Apartment

1 bedroom, premium bedding, pillowtop beds, in-room safe

Luxury Apartment

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Premier Apartment

Premier Apartment | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Premier Apartment

7.0 out of 10
Good
(4 reviews)
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Signature Penthouse

Signature Penthouse | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Signature Penthouse

10.0 out of 10
Exceptional
(2 reviews)
  • Bay view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Presidential Penthouse

Presidential Penthouse | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Presidential Penthouse

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About this property

Hotel Puerto Valdes

4-star hotel in San Juan Antiguo
A restaurant, a 24-hour fitness center, and a rooftop terrace are available at this smoke-free hotel. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle, and a free cruise terminal shuttle. Other amenities include a 24-hour business center, a business center, and conference space. Housekeeping is available on request.
Hotel Puerto Valdes offers 15 accommodations with espresso makers and safes. These individually decorated and furnished accommodations include double sofa beds and desks. Pillowtop beds feature premium bedding. A pillow menu is available. Microwaves and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, and hair dryers.

This San Juan hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Televisions come with premium cable channels. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities at this 4-star property consist of a 24-hour business center and a meeting room. Event facilities measuring 1200 square feet (111 square meters) include conference space. An area shuttle within 4 kilometers and a cruise ship terminal shuttle are complimentary for guests. This Colonial hotel also offers a 24-hour fitness center, a rooftop terrace, and a vending machine. Concierge services and wedding services can be provided. Onsite self parking is complimentary.

Hotel Puerto Valdes is a smoke-free property.

CARNES STEAKHOUSE - This steakhouse serves dinner only. Reservations are required.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 4 km
  • Free casino shuttle
  • Free cruise terminal shuttle
  • Free ferry terminal shuttle
  • Free shopping center shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant
  • Couples/private dining

Restaurants on site

  • CARNES STEAKHOUSE

Things to do

  • 24-hour gym
  • Art gallery
  • Wine tasting room

Family friendly

  • Free area shuttle
  • In-room crib
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Soundproofed rooms
  • Travel crib

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,200 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Elevator (36 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Espresso maker
  • Freezer
  • Microwave
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

A car is recommended for transportation to and from this property

Property is also known as

Puerto Valdes
Hotel Puerto Valdes Hotel
Hotel Puerto Valdes San Juan
Hotel Puerto Valdes Hotel San Juan

Hotel Puerto Valdes Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 280 out of 441 reviews
Rating 8 - Good. 96 out of 441 reviews
Rating 6 - Okay. 34 out of 441 reviews
Rating 4 - Poor. 17 out of 441 reviews
Rating 2 - Terrible. 14 out of 441 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Sara A.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and the staff was very helpful. We especially loved the service we received from Joseph. He was very knowledgeable and helpful! We rented a car, but we didn’t end up using it to drive much due to limited parking. We were able to walk through old San Juan from the location.
Stayed 2 nights in Mar 2025

2/10 Terrible

SIVA NARAYAN

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Utter disappointment in all ways. Unsafe location, shared room (2BR converted into hotel room), bathroom water seeping into bedroom, bathroom door had a key from inside as it wouldnt lock. $330 per night!!!! i wouldnt stay for free!! To solve the leakage issue, the management sent towels to place on the floor.
Stayed 3 nights in Mar 2025

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Michael

Traveled with family
Liked: Staff & service
Disliked: Amenities
The hotel was ok and servicable, but the air conditioner never turned off the whole time during stay. Which was nice while sleeping but freezing at all other times.
Stayed 2 nights in Mar 2025

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and helpful. Definitely recommending to family & friends. Thank you.
Stayed 2 nights in Mar 2025

10/10 Excellent

Raven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden Gem!!

Hotel Puerto Valdes is so intimate and beautiful!!! I was in awe of the entire building!! The smell and cleanliness was up to my standard which is normally set pretty high. I enjoyed the professionalism of the building and will definitely return.
Stayed 2 nights in Mar 2025

10/10 Excellent

Priscilla, las cruces

Stayed 6 nights in Mar 2025

8/10 Good

LAMEKIA

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Was noisy at times because the door wouldn’t lock from the people in Room 1. Kept slamming door during late hours.
Stayed 7 nights in Mar 2025

6/10 Okay

Harol

Traveled with partner
Liked: Cleanliness
Shower took long time to get warm, noisy from music playing above, wasn't within walking distance to pier as advertised.
Stayed 2 nights in Mar 2025

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My 2 night stay before my cruise was great. The suite or studio style apartment was larger than expected with plenty of space. The hotel restaurant was excellent. Joseph is the best!! He made sure I had everything I needed, even gave me a ride to Walgreens on the shuttle to pick up a few items I forgot. He also recommended local places for food and drinks. Give that man a raise!
Stayed 2 nights in Mar 2025

6/10 Okay

Sherri

Liked: Staff & service
Disliked: Property conditions & facilities
Property is clean but old. Needs to be updated
Stayed 3 nights in Mar 2025

6/10 Okay

Meredith, Philadelphia

Liked: Staff & service, property conditions & facilities
For what I paid for the two nights I stayed, I expected a lot more. My TA had requested a birthday note to be left in my room which was not there when I arrived. There were moldy leftovers (disgusting soup) in the warm mini fridge from previous guests and hairs all over the bathroom shower and sink when I arrived as if the room hadn’t been well cleaned. There was no hand soap at all (I used the body wash to wash my hands) and no hair dryer in the room. While the room was very spacious and the kitchen area was appointed well, it just felt that many standard amenities were missing. The floor did not feel clean and I found hair and dust clumps around the doors. I requested a late checkout the evening before and the lady at the front desk said she was putting it in the system as we spoke but then someone came INTO my room the next morning despite the “do not disturb sign” on the door before my late checkout time and and claimed there was no note in the system. The rooftop hot tub was dirty and despite the location (close to the cruise port with a complimentary shuttle which was nice) I don’t think I would stay here again or recommend this hotel. Beware staying on the weekend because the surrounding noise of night clubbing is very loud.
Stayed 2 nights in Mar 2025

10/10 Excellent

Sonia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Mold in the ceiling of bedroom. Slightly understandable after what the PR has been through. Customer service was awesome. Thanks for a great stay
Stayed 3 nights in Mar 2025

6/10 Okay

Albert

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Overall the property isn’t a bad place to stay my only complaint is, I did not get to stay in the room I paid to stay in and although they accommodated me with another room it was not what I wanted and basically had to settle for, and I also did not like that I was notified the day I walked into the hotel, that the room I paid for would not be available to me, other than that, it’s a nice stay for what it is and the staff do what they can for you. There was also a restaurant in the building, although I did not try the food, seemed like it would be ok, very small eating area but nice tho for what it is. Rooftop was ok for what it is also. Very conveniently located tho I will add, if you’re looking to tour San Juan.
Stayed 2 nights in Mar 2025

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and well maintained. The staff were very friendly. I would have liked a morning coffee or 2 and that would be my only complaint.
Stayed 5 nights in Mar 2025

8/10 Good

Pauline, Chicago

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Boutique hotel vibes with huge rooms. Staff went above and beyond. We’d stay here again for convenience.
Stayed 2 nights in Feb 2025

10/10 Excellent

Madelyn

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff where super friendly and accomodating. The room was fabulous. I will definitely stay there again.
Stayed 6 nights in Mar 2025

10/10 Excellent

Allan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a gem of a hotel close to old San Juan, the port lining a very interesting neighborhood with excellent restaurants. The staff were friendly, informative and helpful. We highly recommend this property.
Stayed 3 nights in Dec 2024

10/10 Excellent

Zenon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Feb 2025

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff!
Stayed 2 nights in Feb 2025

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a GEM! It is quaint and charming and Joel at the front desk could not be more helpful! The room was spacious with all the utensils to make a couple of meals. The bed and pillows were VERY comfortable and clean. It's about a mile to Old San Juan, so it made a great jaunt for one of our days. They also offer a shuttle service three times daily. The rooftop patio is amazing because you can see for miles! Highly recommend!
Stayed 4 nights in Feb 2025

4/10 Poor

Puja

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Except for the location everything was bad.The building looked old and had watermarks on the wall. There were loud noises outside and upstairs which disturbed our sleep at night. I would not recommend this hotel.
Stayed 6 nights in Dec 2024

2/10 Terrible

Leopoldo, Mexico

Stayed 3 nights in Feb 2025

10/10 Excellent

Ayanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roomy and well designed. Staff was friendly and accommodating. Love the mural in the lobby!
Stayed 3 nights in Feb 2025

8/10 Good

STACY, New Lenox

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really appreciated the shuttle service to the Old San Juan area. It was just a little bit farther than "easily walkable." There was quite a bit of space in our unit. Everything seemed to be very clean. The bathrromm was a little od in that the glass wall on the shower only covered about 1/3 of the openng, so it was impossible to not get the floor quite wet when showering. Also there was no shelf or counter around the bathroom sink, so awkward to get ready whether you were trying to fry or curl hair or put make up on. This wasn't a huge problem, just seemed like a big "miss" on a fairly recently designed space. The price was right, it would be convenient to the cruise port and, with the shuttle, was very convenient to Old San Juan.
Stayed 2 nights in Feb 2025