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Hotel Puerto Valdes

4.0 star property

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Photo gallery for Hotel Puerto Valdes

Lobby sitting area
Deluxe Studio | Premium bedding, pillowtop beds, in-room safe, individually decorated
Rooftop terrace
Point of interest
Studio | Premium bedding, pillowtop beds, in-room safe, individually decorated

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Pet friendly
  • 24/7 front desk
  • Laundry
  • Housekeeping

Explore the area

Map
100 Calle Valdés, San Juan, San Juan, 00901
  • Port of San Juan
    ‪3 min walk‬
  • Escambron Beach
    ‪18 min walk‬
  • Pier 1
    ‪18 min walk‬
  • San Juan (SIG-Fernando Luis Ribas Dominicci)
    ‪6 min drive‬

Room options

View all photos for Deluxe Studio

Deluxe Studio | Premium bedding, pillowtop beds, in-room safe, individually decorated

Deluxe Studio

  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Apartment

Premium bedding, pillowtop beds, in-room safe, individually decorated

Superior Apartment

  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Studio

Studio | Premium bedding, pillowtop beds, in-room safe, individually decorated

Studio

  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Luxury Apartment

Premium bedding, pillowtop beds, in-room safe, individually decorated

Luxury Apartment

  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Premier Apartment

Premier Apartment | Premium bedding, pillowtop beds, in-room safe, individually decorated

Premier Apartment

  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Signature Penthouse

Signature Penthouse | Premium bedding, pillowtop beds, in-room safe, individually decorated

Signature Penthouse

  • Bay view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Presidential Penthouse

Presidential Penthouse | Premium bedding, pillowtop beds, in-room safe, individually decorated

Presidential Penthouse

  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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includes taxes & fees
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About this property

Hotel Puerto Valdes

4-star hotel in San Juan Antiguo
A restaurant, a 24-hour fitness center, and a rooftop terrace are available at this smoke-free hotel. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle, and a free cruise terminal shuttle. Other amenities include a 24-hour business center, a business center, and conference space. Housekeeping is available on request.
Hotel Puerto Valdes offers 15 accommodations with espresso makers and safes. These individually decorated and furnished accommodations include double sofa beds and desks. Pillowtop beds feature premium bedding. A pillow menu is available. Microwaves and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, and hair dryers.

This San Juan hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Televisions come with premium cable channels. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities at this 4-star property consist of a 24-hour business center and a meeting room. Event facilities measuring 1200 square feet (111 square meters) include conference space. An area shuttle within 4 kilometers and a cruise ship terminal shuttle are complimentary for guests. This Colonial hotel also offers a 24-hour fitness center, a rooftop terrace, and a vending machine. Concierge services and wedding services can be provided. Onsite self parking is complimentary.

Hotel Puerto Valdes is a smoke-free property.

CARNES STEAKHOUSE - This steakhouse serves dinner only. Reservations are required.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 4 km
  • Free casino shuttle
  • Free cruise terminal shuttle
  • Free ferry terminal shuttle
  • Free shopping center shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant
  • Couples/private dining

Restaurants on site

  • CARNES STEAKHOUSE

Things to do

  • 24-hour gym
  • Art gallery
  • Wine tasting room

Family friendly

  • Free area shuttle
  • Free crib
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Soundproofed rooms
  • Travel crib

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,200 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Elevator (36 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Espresso maker
  • Freezer
  • Microwave
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash

We should mention

A car is recommended for transportation to and from this property

Property is also known as

Puerto Valdes
Hotel Puerto Valdes Hotel
Hotel Puerto Valdes San Juan
Hotel Puerto Valdes Hotel San Juan

Hotel Puerto Valdes Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 238 out of 366 reviews
Rating 8 - Good. 77 out of 366 reviews
Rating 6 - Okay. 27 out of 366 reviews
Rating 4 - Poor. 13 out of 366 reviews
Rating 2 - Terrible. 11 out of 366 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Nyla M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Tania, Dallas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went on October it’s was very good experience...
Stayed 3 nights in Oct 2024

10/10 Excellent

Ydellienne

Liked: Cleanliness, staff & service, property conditions & facilities
I really love the cleaness of this hotel.
Stayed 4 nights in Oct 2024

10/10 Excellent

Yaime

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Oct 2024

10/10 Excellent

Qiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alex is a GEM and made sure my daughter and I were well taken care of during our stay. I rented the beautiful penthouse suite. Very nice, but certainly some things not working/falling apart, but it was minimal compared to some hotels in San Juan. Was a very pleasant stay, close to Old San Juan and the ports. Please put a big mirror in the penthouse suite! We ladies need that when we are getting ready to go out 😅
Stayed 3 nights in Oct 2024

10/10 Excellent

Tracey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really nice place, staff was amazing and everything was clean and convenient spot. The only thing was parking was a little iffy. Thank you
Stayed 2 nights in Oct 2024

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was smaller than expected but the staff was great, assisted us with places to go, restaurants and attractions. It’s walking distance to restaurants and night entertainment, Hotel was very clean, the only regret was the restaurant on property was being renovated 😔 other than that we enjoyed our stay and would stay there again
Stayed 5 nights in Sep 2024

10/10 Excellent

Phyllis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!!
Nice place. Clean very modern. I wish the kitchen had a dish drainer and maybe a full length mirror for the bedroom. Free parking .We walked to Old San Juan one day and they had a hotel shuttle that picked us up. Would stay here again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay.
Stayed 3 nights in Oct 2024

2/10 Terrible

Eric Yuan

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Ariana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area surround the Hotel is ugly pehaps plating more trees and flowers
Stayed 3 nights in Sep 2024

10/10 Excellent

Jonathan

Stayed 3 nights in Aug 2024

10/10 Excellent

Meredith

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. The staff was great, especially Luis. He was super friendly, gave recommendations and helpful. Our room was super cute and the location was good and close to so many areas we wanted to visit. We would def book here again on our next stay.
Stayed 5 nights in Sep 2024

10/10 Excellent

jennifer

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
There were some issues but resolved immediately. This is one of the best customer service I have ever had. Loved this property and will definitely be back. Also the food on level 4 was beyond the best I have eaten in San Juan.
Stayed 3 nights in Aug 2024

10/10 Excellent

James Franklin, Irmo

Traveled with partner
Liked: Cleanliness, staff & service
The staff is what made this stay a win win! Thanks to Alex and his recommendations we had a great time. He definitely made up for the construction noise and the roof top being closed. To the owner or owners if it was not for your staff we would have left after the first day due to not being told about the construction.
Stayed 5 nights in Aug 2024

10/10 Excellent

Kent

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Rosa

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is new/ reconstructed into a beautiful hotel in viejo San Juan. From the moment we arrived we were greeted with smiles! I had the pleasure of meeting Alex, Jeffrey, and Liss! They went out of their way to make our stay so enjoyable! I wish I can remember more names but in all everyone was warm, friendly, and wonderful!! Outside of the hotel is an abandoned building which made me feel uncomfortable especially when I went out for breakfast but other wise I felt safe. The rooms are huge with outdoor space but too hot out to enjoy. Everything is new and up to date! It even includes a kitchen with pots and pans and dishes. Also cannot forget the golf cart that took us out to the plaza de Colon! That was so much fun! Great location too!
Stayed 3 nights in Aug 2024

10/10 Excellent

Klaudiusz, Arlington Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach and downtown.
Stayed 7 nights in Aug 2024

10/10 Excellent

Norquinthia J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room felt like home the staff was very welcoming!!
Stayed 3 nights in Aug 2024

10/10 Excellent

Cortnie

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The staff here made our entire trip worth it bc no matter where we went and was disappointed we could always count on great hospitality when we returned here at Valdes! Thanks to all you
Stayed 3 nights in Jul 2024

4/10 Poor

ZIENAB

Disliked: Cleanliness, staff & service
Stayed 7 nights in Jul 2024

2/10 Terrible

Sherrie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Kristhiam, Glen Burnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is chic, smells amazing upon entry, the staff is friendly, amenities are decent, lacks a pool, however, there is a rooftop jacuzzi with great views of the surroundings. Parking is a hit or miss, there have a few available spaces upfront or you can find parking on the side of the street with no problem.
Stayed 2 nights in Jul 2024

8/10 Good

Tina Louise

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I stayed 4 days and 3 nights and did not have hot water at all to shower. It was said by staff that the hot water runs off solar so if the sun isn’t shining, there is no hot water. When it rain, it leaked in my room. The air conditioning was freezing. The staff was friendly and location was great. I hate that I came home with a cold.
Stayed 3 nights in Jul 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024