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Residence Inn by Marriott San Juan Isla Verde

3.5 star property

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Photo gallery for Residence Inn by Marriott San Juan Isla Verde

Lobby
2 outdoor pools, sun loungers
Property amenity
Point of interest
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Breakfast included
  • Bar
  • Housekeeping
  • 24/7 front desk
  • Parking available

Explore the area

Map
6500 Isla Verde Avenue, Isla Verde, Carolina, 00979
  • Isla Verde Beach
    ‪2 min walk‬
  • Carolina Beach
    ‪9 min walk‬
  • Jose Miguel Agrelot Coliseum
    ‪7 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪12 min walk‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

  • 549 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

  • 549 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds

View from room

Studio, 2 Queen Beds

  • 495 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Studio, 1 King Bed with Sofa bed

  • 420 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Studio, 1 King Bed with Sofa bed

  • 420 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Queen Beds

View from room

Studio, 2 Queen Beds

  • 495 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Studio, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 420 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

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About this property

Residence Inn by Marriott San Juan Isla Verde

3.5-star hotel in Isla Verde
Along with 2 outdoor pools, this smoke-free hotel has a restaurant and a bar/lounge. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Residence Inn by Marriott San Juan Isla Verde offers 231 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas and include dining tables. Accommodations at this 3.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Flat-screen televisions come with cable channels. Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool.
Residence Inn by Marriott San Juan Isla Verde features 2 outdoor swimming pools and a children's pool. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

Business amenities at this 3.5-star property consist of a 24-hour business center, 2 meeting rooms, and coworking spaces. This eco-certified hotel also offers a terrace, a garden, and laundry facilities. Onsite parking is available (surcharge), along with a car charging station.

Residence Inn by Marriott San Juan Isla Verde is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:00 AM and 9:30 AM.
Residence Inn by Marriott San Juan Isla Verde has a restaurant on site.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (USD 19 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 9:30 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Children's pool

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Dining table
  • In-room crib
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool gate
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Computer station
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 45 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 19 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Residence INN SAN Juan
By Marriott Juan Isla Verde
Residence Inn by Marriott San Juan Isla Verde Hotel
Residence Inn by Marriott San Juan Isla Verde Carolina
Residence Inn by Marriott San Juan Isla Verde Hotel Carolina

Residence Inn by Marriott San Juan Isla Verde Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1219 out of 1864 reviews
Rating 8 - Good. 346 out of 1864 reviews
Rating 6 - Okay. 176 out of 1864 reviews
Rating 4 - Poor. 62 out of 1864 reviews
Rating 2 - Terrible. 61 out of 1864 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Carlos F

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel, room, dining area, bar, pool and customer service were all awesome.
Stayed 5 nights in Nov 2024

8/10 Good

RYAN

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I disliked wet carpet smell. Disliked 40dollar resort fee and dont know why this was charged Disliked spanish speakimg only and english was vaguely understood by staff Food too expensive particuarly apitezers small portions Love the pool, surrounding clean room with full kitchen a plus staff very friendly closeness to airport
Stayed 4 nights in Dec 2024

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was amazing!!
Stayed 1 night in Dec 2024

2/10 Terrible

Jose, SOMERSET

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
STAY AWAY!!!’ This hotel is a TOTAL RIP OFF!!! To start the front desk person Gerardo Sanchez was Rude, Sarcastic, Condescending and Unprofessional! He refused to give his name as his name tag was hidden. I investigated with staff the next day to find out who the front desk person on duty when we checked in. Mr. Sanchez NEVER greeted us, NEVER made eye contact and gave a FAKE NAME! If this is the type of employees Residence Inn employs their standards are Extremely Low. Now, we were charged $40 per day for Manual Destination Fee, NO IDEA what this fee was, as we paid our hotel cost in full prior to arriving. We were NEVER told about this fee. Due to flight delays we arrived a day late and was charged $40 and we weren’t even in the hotel. AWFUL HOTEL EXPERIENCE!!!!!! ABSOLUTELY WOULD NOT RECOMMEND THIS HOTEL
Stayed 4 nights in Dec 2024

8/10 Good

Meagan, union

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our original room had a very strong mold/mildew smell so we asked to move to another room. They were able to move us right away but there was still a smell though it was better; its probably in the HVAC vents. The hotel was pleasantly nice, walkable to other restaurants and grocery. Just note that there are more fees after you book (~$40 per night) plus taxes (more than I expected) so be prepared. My kids really enjoyed the pool and the kid friendly slide-pool area- this was the highlight of our hotel stay. Its only 7 minutes from the airport so you can hear the planes taking off.
Stayed 5 nights in Nov 2024

10/10 Excellent

Lillian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2024

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Will return! The staff is wonderful, food is great!
Stayed 4 nights in Dec 2024

8/10 Good

Mona

Liked: Cleanliness
Stayed 4 nights in Nov 2024

4/10 Poor

Eric

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Night one when we were checked in the guy at the front gave terrible customer service, even after my wife tried to cheer him up he barely smiled or showed any enthusiasm for his job. I understand having a bad day but I've worked in customer service and you at least try to fake it. We also had a bartender one night who was very rude to my wife and not helpful. The other staff did their jobs well enough in the front of the house. The food took forever most of the time and the wraps were soaked in oil which was pretty gross. As for the place itself, who thought it was a good idea to put carpet in the hallways and rooms? The whole floor smelled of mildew and hopefully not for the health of the guests mold! All of our clothes that were left in the room and not worn during the stay reeked of mildew, including my wife's expensive dresses (which had to be dry cleaned once we got home). Put tile like the lobby, or anything other than old carpet. The island is naturally humid and people walk up from the pool area wet or out of the rain, its just common sense. The bed was hard so sleeping was uncomfortable. The phone in the room didn't work. The shower design doesn't make sense because unless you point the showerhead straight down or at the wall it makes the bathroom floor all wet. The parking is expensive and you need a car if you want to get around the island. All in all a disappointment after spending $300 a night on our honeymoon.
Stayed 11 nights in Nov 2024

2/10 Terrible

Dilanraj

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Antomia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exellent
Stayed 6 nights in Nov 2024

10/10 Excellent

Chuck

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach with a lot of dining options.
Stayed 1 night in Nov 2024

10/10 Excellent

Jean

Stayed 1 night in Nov 2024

6/10 Okay

Ravindi

Traveled with group, Traveled with pets
Liked: Property conditions & facilities
Our stay at the hotel was quite disappointing. Despite going out of my way to coordinate housekeeping with the front desk—especially since I had a pet with me—we didn’t receive housekeeping even once during our 6-day stay. We had to repeatedly request fresh towels and were only provided them on two occasions. While the service at the bar was exceptional and Marisol at the front desk was fantastic, the rest of the experience fell short of expectations. For example, we ordered a bottle of Prosecco at the bar, only to find out that the same bottle costs $55 at the hotel’s market, but we were charged $90 at the bar due to a supposed “corking fee.” A $40 markup for serving the bottle felt unreasonable. Additionally, our room had a strong mildew/musty smell, and we heard similar complaints from other guests about their rooms. Despite these issues, we still enjoyed Puerto Rico’s natural beauty and had a great time exploring the island. However, the overall experience at this hotel left much to be desired.
Stayed 6 nights in Nov 2024

8/10 Good

Roberto Carlos Guzman

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at your establishment. The only down fall was that the air was consistently on in the rooms, and it was very humid. We asked to turn it off or down, but no one came to access it. The bed seemed like it was wet. One guest said her room and hallway in the 200 wing smelled like mildew. Breakfast was nice, that is one of the reason we chose this place. Food options seemed to be the same every day, but it was good. Thank you again, we will return.
Stayed 7 nights in Nov 2024

6/10 Okay

Michelle

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Where to start, the staff at the front desk were amazing! Any time we needed anything they accommodated us. The food at the hotel restaurant was not very good. They never restocked their beverages so we had to go to the store and buy our beverages. The rooms were damp from the humidity and we couldn’t cool them. I would probably not stay at this location again.
Stayed 4 nights in Nov 2024

4/10 Poor

Monique, Port St. Lucie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 days here . If I could’ve gotten my money back the stay would’ve been no longer than 15 minutes. Upon arrival The hotel lobby area was beautiful the decor was very modern and the customer service was just ok. I was given a room on the 8th Floor a king bed for my husband and I with an ocean view as I paid and requested . Upon getting off the elevator you immediately smell a horrible smell of wet or moldy area as if a rug were washed . As we entered the room the smell was even worse. There was mold on the walls . I immediately called down to the front desk and a maintenance person was sent up and separated some air freshener we left to enjoy our evening came back to the same horrible smell. I called downstairs and was told we have no other rooms so I decided to physically go to the front and shared the video and images with the manager I was placed in a new room 7th floor same exact smell I was told it was a upgraded suite however it was a regular two queen bed which meant my husband and I had to either share this small bed or sleep separate. I complained again and was told someone would come up to check on the smell no one ever came at this point I contacted Expedia and asked for a refund they said I had to go through the hotel they said they can’t give me a refund but offered a $40 credit to be used on the premise. I would never stay here again the smell will clause headaches and make your stay unbearable. I can’t believe this is even a Marriott representation.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jennifer, Saint Johns

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to bring your family!! We enjoyed the hotel very much. Great free breakfast. Very nice staff. Loved the pina coladas!
Stayed 5 nights in Nov 2024

2/10 Terrible

joseph

Disliked: Cleanliness, property conditions & facilities
Moldy smelling rooms. Long time to get refund
Stayed 4 nights in Nov 2024

8/10 Good

Douglas

Stayed 1 night in Jul 2023

8/10 Good

Mithil Gowda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

Bokeun

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff and the breakfast are great. The outlook appearance of the property looks sharp and location seems to be really great, until you stay a night. We have 3 major complaints after staying 4 nights. 1. Pungent fungus odor. We changed our room twice but all 3 rooms had fungus odor that causes headaches. After awhile your body does seems to get used to it and and you don’t smell it anymore… Until you walk out and return to the room. I would stay away from this hotel until they fix the issue. Who knows how much harm fungus that we inhaled would do to our bodies? (One thing we noticed is that the odor is less recognizable when AC is running high. But, it’s still there.) 2. The hotel charges $40 a night and calls it a destination charge. In return, they give you a $40/day food credit to buy food only at their bar. Basically, they are forcing you to eat at their premise. And their food is expensive compared other restaurants in the walking distance. 3. You can’t get to the beach on foot…legally that is. The only way you can get to the beach on foot is to walk-through other properties. And, they all have posted signs that says “guests only” or “no public access to the beach.” They even have staff at times who would asks if you are guests of their property. You literally have to snuck past by to get to the beach and return. STAY AWAY FROM THIS HOTEL!!!

6/10 Okay

Shital

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant experience. We really enjoyed our stay
Stayed 3 nights in Nov 2024

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Excelente servicio de desayuno. Todas las áreas limpias.
Stayed 4 nights in Nov 2024