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Residence Inn by Marriott San Juan Isla Verde

3.5 star property

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Photo gallery for Residence Inn by Marriott San Juan Isla Verde

Lobby lounge
Point of interest
Lobby lounge
Terrace/patio
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Bar
  • Housekeeping
  • 24/7 front desk
  • Parking available
$243
includes taxes & fees
Sep 8 - Sep 9

Explore the area

View in a map
6500 Isla Verde Avenue, Isla Verde, Carolina, 00979
  • Isla Verde Beach
    ‪5 min walk‬
  • Carolina Beach
    ‪8 min walk‬
  • Jose Miguel Agrelot Coliseum
    ‪7 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪4 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Bedroom

8.8 out of 10
Excellent
(12 reviews)
  • 549 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Bedroom

8.6 out of 10
Excellent
(9 reviews)
  • 549 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds

View from room

Studio, 2 Queen Beds

7.8 out of 10
Good
(11 reviews)
  • 495 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Studio, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(204 reviews)
  • 420 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Studio, 1 King Bed with Sofa bed

8.6 out of 10
Excellent
(46 reviews)
  • 420 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Queen Beds

View from room

Studio, 2 Queen Beds

8.8 out of 10
Excellent
(83 reviews)
  • 495 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Studio, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

9.0 out of 10
Wonderful
(19 reviews)
  • 420 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

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About this property

Residence Inn by Marriott San Juan Isla Verde

3.5-star hotel in Isla Verde
Along with 2 outdoor pools, this smoke-free hotel has a restaurant and a bar/lounge. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Residence Inn by Marriott San Juan Isla Verde offers 231 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas and include dining tables. Accommodations at this 3.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Flat-screen televisions come with cable channels. Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool.
Residence Inn by Marriott San Juan Isla Verde features 2 outdoor swimming pools and a children's pool. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

Business amenities at this 3.5-star property consist of a 24-hour business center, 2 meeting rooms, and coworking spaces. This eco-certified hotel also offers a terrace, a garden, and laundry facilities. Onsite parking is available (surcharge), along with a car charging station.

Residence Inn by Marriott San Juan Isla Verde is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:00 AM and 9:30 AM.
Residence Inn by Marriott San Juan Isla Verde has a restaurant on site.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (USD 19 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 9:30 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Children's pool

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Dining table
  • In-room crib
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool gate
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Computer station
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 49.05 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 19 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Residence INN SAN Juan
By Marriott Juan Isla Verde
Residence Inn by Marriott San Juan Isla Verde Hotel
Residence Inn by Marriott San Juan Isla Verde Carolina
Residence Inn by Marriott San Juan Isla Verde Hotel Carolina

Residence Inn by Marriott San Juan Isla Verde Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1403 out of 2246 reviews
Rating 8 - Good. 437 out of 2246 reviews
Rating 6 - Okay. 227 out of 2246 reviews
Rating 4 - Poor. 98 out of 2246 reviews
Rating 2 - Terrible. 81 out of 2246 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful, rooms were clean and the views are awesome
Stayed 4 nights in Jun 2025

2/10 Terrible

Nataliia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed at this hotel from May 13 to 18. Unfortunately, our experience was ruined — we were bitten by bed bugs. At first, we didn’t realize it was bed bugs and thought it might be mosquitoes. However, after checking out, the bites continued to appear over the next 10 days — itching, red marks, and discomfort. We reported the issue to the management. Later, we received a response saying they conducted an inspection and supposedly found nothing. However, we are certain the bites came from this hotel — we didn’t stay anywhere else, and the symptoms started during our stay. A very unpleasant experience. We’re disappointed and do not recommend this place. We hope the management starts taking such complaints seriously — this is a matter of guest health and safety.
Stayed 5 nights in May 2025

10/10 Excellent

Jasiris

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved everything about it! Super clean, and up to date will definitely be staying here again.
Stayed 3 nights in May 2025

10/10 Excellent

Jodeci

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 3 nights in May 2025

6/10 Okay

Elizabeth

Traveled with group
Liked: Amenities, property conditions & facilities
Shower dripping constantly was annoying, also the room smelt musky, and everything felt damp in the room.
Stayed 2 nights in May 2025

8/10 Good

Mat

Business traveler
Liked: Cleanliness, amenities
Was great
Stayed 4 nights in May 2025

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Apr 2025

10/10 Excellent

Roseann

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing
Stayed 8 nights in May 2025

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel had three different smells. The entrance smell was ok the hall way smell was not pleasant smell and our room had a mold smell. Our sofa had all kinds of food on it. My son fell asleep on coach watching tv and woke up with bed bug bites. I woke up I had bites as well. We informed hotel they gave us another room same condition dirty couch and we found a spider in that room. They gave us another room which was better but I will never book with them again. They refuse to give me a refund and only return the deposit I had put down. They said bc I had did my booking through a third party they could not refund me anything. I was originally on the second floor then I was put union the 5th which was in same condition and then put in 8th floor. I should not of had to be moved this many times. Just goes to show you how dirty this hotel is. This hotel had bed bugs. I would not recommend. Both my son and I have left with bed bug bites. Not to mention the AC in our room would also go off in middle of night as if they controlled it. I would wake up in sweats bc it was so hot in my room. Overall this hotel is not somewhere I would recommend to anyone. Please review upon booking and also check out tik tok they also have said the same about the moldy smell. I saw it after we were booked into room.
Stayed 3 nights in May 2025

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How it was everything was so close and walkable to including the beach.
Stayed 4 nights in May 2025

10/10 Excellent

John

Stayed 1 night in May 2025

4/10 Poor

Felipa T.

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I brought to the staff's attention that the room smelt moldy & musty that turning on the air conditioning did not resolve. I was told that someone would be up to investigate the matter, & if it could not be fixed i would be moved to another room. I never heard back from anyone. One of the possible reasons could be due to the fact that there were no functional phones in the room. I was charged $70/day on top of what i had already paid for the package which caught me completely off guard. It was their way of forcing you to eat at their hotel when the food was much better & cheaper at the other neighboring eatery establishments. JUST VERY VERY DISAPPOINTED IN THIS MARRIOTT ESTABLISHMENT, which i have always trusted for exceptional quality, which simply was not the case this time.
Stayed 4 nights in May 2025

10/10 Excellent

Miguel Angel

Stayed 4 nights in May 2025

10/10 Excellent

Semaria

Stayed 5 nights in May 2025

8/10 Good

Malika

Traveled with family
It was good. Restaurant staff was nice. Not very happy with housekeeping as they only made the main bed and changed the towels. They did not make the sofa bed or vacuumed the room. My son used the sofa bed and every day it was left undone.
Stayed 4 nights in May 2025

10/10 Excellent

Nadou

Stayed 1 night in May 2025

8/10 Good

Francisco

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful! The room was so nice, I loved all of the amenities Marriott provided.
Stayed 3 nights in May 2025

2/10 Terrible

Nikolas Cruz

Stayed 7 nights in May 2025

6/10 Okay

Amber

Traveled with partner
Liked: Amenities
Our first room had multiple issues and smelled musty. The comforter was damp. A lot of ants. Bathroom wasn't cleaned that good. I finally asked to be moved to another room, and it was PERFECT AND CLEAN! The staff was amazing! Breakfast was ok. The pool is a PLUS! Very close to the bus stop and the airport. The bartender was so kind and amazing! Front Desk staff was so nice and amazing!
Stayed 4 nights in May 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience and I loved the free breakfast and $40 credit for dinner
Stayed 7 nights in May 2025

4/10 Poor

felipe

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room smell a lot humidity
Stayed 1 night in May 2025

10/10 Excellent

Olga

Stayed 4 nights in May 2025

8/10 Good

victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service. I had a hard time with the smell of mold/ moisture. I would definitely go back because that wasn’t a deal breaker.
Stayed 4 nights in May 2025

2/10 Terrible

catalina

Traveled with partner
Liked: Amenities
El primer día que llegamos nos encontramos con un cuarto que apestaba humedad, era tanto que la alfombra al tocarla se sentía mojada. Pedimos cambio de cuarto y lo hicieron al día siguiente el cuarto tenía un olor mucho más pasable pero con el día este volvió a apestar a humedad. El segundo día de estadía dejamos todo listo y esperamos llegar a nuestro cuarto para encontrarlo aseado, pero no lo limpiaron. Por último, tuvimos la mala experiencia de que por dos días consecutivos no habían toallas, uno de estos días no teníamos para bañarnos ya que como no limpiaron nuestro cuarto no repusieron las toallas y al irlas a pedir se demoraron casi una hora en pasarlas, siendo que tuvimos que ir a pedir en 3 ocasiones ya que nunca llegaban. El hotel es bello, las comodidades como la piscina muy bellas también y debo reconocer la buenisima atención de la gente que trabaja en la cocina y en el bar, sin embargo no puedo decir lo mismo de una de las personas en recepción ya que el día que llegamos, la muchacha que nos atendió no nos entregó ninguna información ni algún papel en el que se explicara por ejemplo que la propina del crédito de 40 dlrs que tenemos por día no estaba incluido y luego se pagaba
Stayed 4 nights in May 2025

6/10 Okay

Jason

Traveled with partner
Liked: Staff & service, amenities
Too much hidden fees
Stayed 4 nights in May 2025