6/10 Okay
Michael, Myrtle Beach
Traveled with partner, Traveled with pets, Traveled with family
May 17, 2025
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I wish I could give this location a wonderful score as the pool and amenities were beautiful and clean. The staff however was very inconsistent. I planned a memory trip for 6 of us after being diagnosed with a terminal illness. I lived in PR 4 years but my siblings have never been and it was my birthday. The property looked perfect, the area was great and they would take my 5 lb yorkie. The floor I stayed on had a horrible stale odor. When I spoke to the front desk they said I’m sorry. The pull out bed was broken in one of the rooms. No one came to check that after calling down. I stopped to get beach towels to have a beach day. The man at the front desk wandered around for about 5 mins and he came back without the towels and helped 3 other people. About 20 minutes later he came back with a stack of towels and just held them out to me and left. There were 2 or 3 very nice ladies at the front desk and the housekeepers were amazing. I would only ask for anything when one of these ladies worked. I ended up walking or driving to the hotel I stayed at in the past for dining or drinks as I felt I was an inconvenience to the staff. It’s a shame such a wonderful place can be diminished by the actions of staff. Had the service been consistent my other issues would have been small and easily fixed. We ended up exploring the island and my family enjoyed the trip. I usually don’t write bad reviews. I hope that management will review customer service as this place could be 10/10.
Michael
Stayed 7 nights in May 2025