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Residence Inn by Marriott San Juan Isla Verde

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Residence Inn by Marriott San Juan Isla Verde

Lobby lounge
2 outdoor pools, sun loungers
Point of interest
2 outdoor pools, sun loungers
Lobby lounge

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Pet friendly
  • Breakfast included
  • Housekeeping
  • Parking available
  • 24/7 front desk

Explore the area

Map
6500 Isla Verde Avenue, Isla Verde, Carolina, 00979
  • Isla Verde Beach
    2 min walk
  • Pine Grove Beach
    8 min walk
  • Carolina Beach
    9 min walk
  • San Juan (SJU-Luis Munoz Marin Intl.)
    12 min walk

Room options

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Non Smoking

  • 549 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Non Smoking

  • 549 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds, Non Smoking

View from room

Studio, 2 Queen Beds, Non Smoking

  • 495 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Studio, 1 King Bed with Sofa bed, Non Smoking

  • 420 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Studio, 1 King Bed with Sofa bed, Non Smoking

  • 420 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Queen Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Studio, 2 Queen Beds, Non Smoking

  • 495 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Studio, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 420 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

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About this property

Residence Inn by Marriott San Juan Isla Verde

3.5-star hotel in Isla Verde
Along with 2 outdoor pools, this smoke-free hotel has a restaurant and a bar/lounge. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Residence Inn by Marriott San Juan Isla Verde offers 231 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas and include dining tables. Accommodations at this 3.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Flat-screen televisions come with cable channels. Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool.
Residence Inn by Marriott San Juan Isla Verde features 2 outdoor swimming pools and a children's pool. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

Business amenities at this 3.5-star property consist of a 24-hour business center, 2 meeting rooms, and coworking spaces. This eco-certified hotel also offers a terrace, a garden, and laundry facilities. Onsite parking is available (surcharge), along with a car charging station.

Residence Inn by Marriott San Juan Isla Verde is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:00 AM and 9:30 AM.
Residence Inn by Marriott San Juan Isla Verde has a restaurant on site.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (USD 19 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 9:30 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Children's pool

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Dining table
  • Free crib
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool gate
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Computer station
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 43.60 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 19 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Residence INN SAN Juan
By Marriott Juan Isla Verde
Residence Inn by Marriott San Juan Isla Verde Hotel
Residence Inn by Marriott San Juan Isla Verde Carolina
Residence Inn by Marriott San Juan Isla Verde Hotel Carolina

Residence Inn by Marriott San Juan Isla Verde Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1026 out of 1496 reviews" "
Rating 8 - Good. 271 out of 1496 reviews" "
Rating 6 - Okay. 123 out of 1496 reviews" "
Rating 4 - Poor. 42 out of 1496 reviews" "
Rating 2 - Terrible. 34 out of 1496 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
He was very nice
Stayed 4 nights in Jul 2024

10/10 Excellent

Yiliam

Stayed 2 nights in Aug 2024

8/10 Good

Norma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located about five minutes from the airport and is close to the parkways making traveling to other parts of PR easy. There are several restaurants in the area where you can go for breakfast, lunch, or dinner. The beach is close by too. The staff at the hotel were friendly and helpful. My only complaint is the bathroom in the hotel room. The shower is only covered by half a glass door and it never failed that when showering the water would splash out on the bathmat which would soak up all the water from the shower. So you end up with a soaked floor mat, wet towels, etc. Otherwise, it's a clean, safe hotel to stay in. Would recommend to friends.
Stayed 5 nights in Aug 2024

8/10 Good

Marcelino, Queens Village

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: The pool was nice. The room was nice and spacious. The staff was nice. Cons: Smart TV functions did not work. The room always felt moist. Daily $40 Resort Fee.
Stayed 4 nights in Aug 2024

10/10 Excellent

Fiona

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was amazing..first the cleanliness of it 10! The room..10 Convenient..everything close by. On entry of the hotel..stunning! Would have liked to taste more authentic Puerto Rican breakfast options. Friendly restaurant and bar staff! Will definitely recommend! Will definitely stay again once the price is right! I really liked this hotel!
Stayed 4 nights in Aug 2024

10/10 Excellent

Kimberly N.

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I really enjoyed my stay. The hotel had everything you needed. Plus it was in walking distance to restaurants and a grocery store. Beach was a five to ten min walk.
Stayed 3 nights in Aug 2024

10/10 Excellent

Michelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoyed the location of the resort. It was close to many food areas, shopping areas, supermarket and the beach! The property was very clean and the facilities and staff were excellent!
Stayed 3 nights in Aug 2024

10/10 Excellent

Ricardo Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ABSOLUTELY AN EXPERIENCE! DEFINITELY,
Stayed 4 nights in Aug 2024

10/10 Excellent

Karla-Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Lesbia

Traveled with family
Liked: Cleanliness, staff & service, amenities
My favorite feature of this property is the swivel tv in the room.
Stayed 2 nights in Aug 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Keith

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun in San Juan
Great venue for a few friend meeting up in San Juan. No power interruptions lasting longer than 5 minutes. Great location and meal credit came in handy at bar. Hotel staff was excellent. Housekeepers were above average. Place was clean and no pretentious.
Stayed 5 nights in Aug 2024

10/10 Excellent

Reade

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!!! Beautiful pool, access to the beach and full kitchen in rooms. Rooms are immaculate and spacious. Free laundry facilities too.
Stayed 4 nights in Aug 2024

8/10 Good

Lessly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional. The only complaint i have is one of the younger workers at the front desk had an attitude. I would see her at times doing absolutely nothing at the counter on her phone while her co worker helped customers out and then proceed to help customers with an attitude. Other than that it was a pleasant stay!
Stayed 4 nights in Aug 2024

4/10 Poor

Chinesis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first time I went here, I loved it. Sadly the hotel has taken a decline. The rooms were moldy and uncomfortable. My wife stepped on broken glass on the floor and we would awake to broken pieces of plaster falling from the ceiling at night. In several occasions the hotel ran out of towels at the pool and to distribute for the beachgoers. Speaking of the pool, the condition was horrendous. Dirty water to the extent of chicken bones floating in the water. They changed the parking policy which made it more expensive. On the last night my television blew out. Needless to say I won’t be returning here
Stayed 8 nights in Aug 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Aug 2024

6/10 Okay

Lourdes, Mayaguez

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Pros: 1. The room includes a kitchen with appliances, plates, cups and cookware and a dining table. 2. The complementary breakfast menu was vast and good. 3. The staff was friendly and courteous. Cons: There are some safety issues in the bathroom: 1. The shower has no safety bars and the floor was a little slippery. 2. The shower entrance has half glass wall and the other half open. This results in water sprinkling outside the shower area, which could result in an accident. This also results in water damage on the door, which was evident. Also, there is a need to update some lamps that show aging signs and the upholstery of the furniture shows stains that require steam cleaning. I expected more when the cost per night was almost three hundred dollars.
Stayed 3 nights in Aug 2024

6/10 Okay

Angel, Sicklerville

Traveled with family and small children, Traveled with group
Liked: Staff & service, amenities
A 3 star hotel worth visiting. Just a few cons- Some of the upgrades needed:showers have NO bath ventilation. Toilet paper gets soggy and items in the bathroom from all the condensation. Even my medicine (kept in a hard plastic container in the dry dark bathroom cabinet) still became soggy & crumbled. Rust/leak in the bathroom wall. Stained couch and smelly couch pillows. Faucet leaked much water on the counter. Lampshade & carpet had dirt patterns. Suggest replacing carpeting to durable flooring and the couches with a more durable material. The light grey shows everything-Steam clean them. Wipe out drawers after the guest checks out. Mine had some sand in them so I didnt use. Replace couch in the laundry room-disgusting & broken! Observed staff cleaning & dusting throughout the day. Friendly staff. Concierge service found just what we were looking for.-Thanks Sarah! Good food from the kitchen! Daily meal credit, gym room free beach chairs, a definite plus! Nice pools and lounge areas. 1st floor bathrooms kept clean. Good location. Tasty & free breakfast options. Spacious rooms with kitchens(if needed) Check your bill before leaving. All in all, I'd give 3 starts.
Stayed 4 nights in Aug 2024

6/10 Okay

Nachelle, Norrisown

Traveled with family
Liked: Cleanliness, staff & service, amenities
Close to what we needed for a few days
Stayed 4 nights in Aug 2024

10/10 Excellent

Vanessa Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience. Liza is awesome! She addressed our concerns and then followed up to ensure that we were satisfied. We definitely would book our stay here again. Thumbs up!
Stayed 4 nights in Aug 2024

6/10 Okay

Eelyn

Traveled with family
I am not happy due to I was charge for parking, resort, gift shop and occupancy tax after it said free parking on the reservation.
Stayed 5 nights in Aug 2024

4/10 Poor

Carla

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
During my stay the housekeeping staff only cleaned our room the first day of our stay. The next day they we already arrived and it was late so we asked for towels only but we did not decline the service, it was just too late to get our room cleaned. The following day they did not clean the room again! I went to the front desk to complain and the staff put his hands up saying well housekeeping said you declined not even giving an apology for the inconvenience. The manager then said they would give me $100 per day as a comp but in my final bill it was $150. The sheets/bedding were rough and stiff, not comfortable at all. There was a big red stain on the carpet and lampshades were stained. The sofa also had what appeared as water stains and looked dirty. The pool was cloudy and dirty so I only went in once and got right out because it was so cloudy. My son enjoyed the waterslide in the kid area of the pool. There were only two machines to wash clothes for the whole hotel with hundreds of guests and then one of the dyers broke. Overall it was an awful experience.
Stayed 4 nights in Aug 2024

8/10 Good

Vasyl Dubnytskyi, Svitlana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 5 nights in Aug 2024

10/10 Excellent

sebi

Liked: Staff & service, property conditions & facilities
Hotel was good
Stayed 3 nights in Aug 2024

6/10 Okay

Sylvia

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Horrible smell
The room was clean, and had ample space. My only complaint was the room reached of a very strong urine smell the hallway leading up to our room was the same. The next morning I requested an air freshener or a different room. Try to get me to move to another room, but the view was different and the smell was just as bad, they sent my husband a can of Lysol which I can’t stand the smell of Lysol and it would’ve just made it worse. By the third day, my nose felt like it was on fire from how strong the smell was. I don’t know where it was coming from but it was very distracting and also made it very uncomfortable for me during my stay. Due to the fact that it would take too long to get a refund and too much trouble to try to move to a different area we opted to stay. But we’re extremely disappointed with how much we paid And what we ended up having to put up with.
Stayed 4 nights in Aug 2024