2/10 Terrible
Jonatan
Mar 12, 2025
Disliked: Staff & service
When I left I forgot my AirPods on my bed. So far it’s all my fault. However, this is where it gets bad on Santurcia’s side. When I realized I didn’t have my AirPods, I tried to reach someone at the property. After many attempts and a few “I’m not there but I will ask”, somebody told me that the person in charge of setting up the room found my Pods. Instead of reaching me (they had my number, email, copy of passport; and rooms and beds are pre-assigned), they just left the Pods in a random spot until someone took them.
I finally talked to the hostel’s owner. Her answer: “It isn’t our problem”
Stay away from this place. They only care about your money