4/10 Poor
Christina
Traveled with group, Traveled with family
Nov 13, 2024
Disliked: Property conditions & facilities
Staff for the most part was nice but there were a bunch that weren’t at all. Room facing lagoon is facing apartments and buildings with some of the lagoon but nothing really like the pictures show. Room with 2 beds in it weren’t as big as they seemed and have basically no storage or dresser space at all. Stayed 5 days and room was cleaned like 2ce which weren’t even good and we followed up with our own cleaning and sweeping. Some towels had stains when we initially arrived. Seem to take forever for the rooms to be cleaned when they did do them. Had 2 spots we frequented thru out our stay because mostly everything was further down or back towards other hotels but wasn’t to much to do around the area. Hotel is close enough though to catch cheap ubers to old San Juan, placita, t-mobile district. Pool is pretty small so if the outside is packed there wasn’t too much space to enjoy the pool. We also had rats the size of squirrels (and bigger) running around thru the bushes by the cabana areas during daytime. Night time they would roam around more frequent and a lot more would come out. Overall the front area and seating area is nice the drinks and food at hotel are very pricey with not as many options to choose from. Breakfast with fruit a croissant and a drink was about $40 a mojito cost about $20 most place around the area would have them for about $8. Staff didn’t really have many answers or ideas of things to do or spots (in the general area) to visit or try as recommendation.
Christina
Stayed 4 nights in Nov 2024