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Sheraton Puerto Rico Resort & Casino

4.0 star property

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Photo gallery for Sheraton Puerto Rico Resort & Casino

Beach nearby, free beach shuttle, beach towels
Presidential Suite, 2 Bedrooms, Bay View | View from room
4 restaurants, breakfast, lunch, dinner served; Brazilian cuisine
Exterior
Pet-friendly

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Bar
  • Pool
  • Room service
$300
includes taxes & fees
Sep 15 - Sep 16

Explore the area

View in a map
200 Convention Boulevard, San Juan, 00907
  • Distrito T-Mobile
    ‪2 min walk‬
  • Puerto Rico Convention Center
    ‪4 min walk‬
  • Pan American Pier
    ‪14 min walk‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪11 min drive‬

Room options

View all photos for Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Tub)

  • 310 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Roll-In Shower)

  • 310 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Bay View

Superior Room, 1 King Bed, Bay View | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Superior Room, 1 King Bed, Bay View

9.0 out of 10
Wonderful
(32 reviews)
  • 310 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

View from room

Traditional Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

  • 310 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Bay View

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Superior Room, 2 Queen Beds, Bay View

9.4 out of 10
Exceptional
(20 reviews)
  • 310 sq ft
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, City View

View from room

Traditional Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(69 reviews)
  • 312 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 2 Queen Beds, City View

9.2 out of 10
Wonderful
(77 reviews)
  • 310 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds, Non Smoking, City View (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 2 Queen Beds, Non Smoking, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 310 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking, City View (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 1 King Bed, Non Smoking, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 310 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking, City View (Mobility/Hearing Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 1 King Bed, Non Smoking, City View (Mobility/Hearing Accessible, Tub)

  • 309 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, Non Smoking, City View (Mobility/Hearing Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 2 Queen Beds, Non Smoking, City View (Mobility/Hearing Accessible, Tub)

  • 310 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Bay View

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 Bedroom, Bay View

  • 675 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Bedroom (View)

55-inch LED TV with cable channels, TV

Suite, 1 Bedroom (View)

  • 1004 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 2 Bedrooms, Bay View

Presidential Suite, 2 Bedrooms, Bay View | Living area | 55-inch LED TV with cable channels, TV

Presidential Suite, 2 Bedrooms, Bay View

  • 2265 sq ft
  • 2 bedrooms
  • Bay view
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Balcony, Bay View

Deluxe Room, 1 King Bed, Balcony, Bay View | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Room, 1 King Bed, Balcony, Bay View

8.8 out of 10
Excellent
(21 reviews)
  • 310 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 Bedroom

  • 978 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony, Bay View

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Room, 2 Queen Beds, Balcony, Bay View

9.4 out of 10
Exceptional
(16 reviews)
  • 310 sq ft
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, City View (Mobility Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 1 King Bed, City View (Mobility Accessible, Tub)

  • 310 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, City View

Executive Suite, 1 Bedroom, City View | View from room

Executive Suite, 1 Bedroom, City View

  • 675 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Traditional Room, 2 Queen Beds, Non Smoking, City View (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 2 Queen Beds, Non Smoking, City View (Mobility/Hearing Access, Roll-In Shwr)

  • 310 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Sheraton Puerto Rico Resort & Casino

4-star hotel in Santurce
Along with 4 restaurants, this smoke-free hotel has a full-service spa and a casino. Free WiFi in public areas and a free beach shuttle are also provided. Additionally, an outdoor pool, 4 bars/lounges, and a 24-hour fitness center are onsite. Change of bedsheets is available on request.
Sheraton Puerto Rico Resort & Casino offers 503 accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 55-inch LED televisions come with cable channels. Bathrooms include bathtubs or showers, spring water baths, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zen Spa Retreat has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open select days.
In addition to a full-service spa, Sheraton Puerto Rico Resort & Casino features an outdoor pool and a 24-hour fitness center. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include 4 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

Event facilities measuring 41463 square feet (3852 square meters) include a conference center. This family-friendly hotel also offers a casino, a children's pool, and spa services. Parking is available onsite for a surcharge. A total renovation of this property was completed in March 2023.

Sheraton Puerto Rico Resort & Casino is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Choices - This restaurant serves breakfast and dinner.
The Bay Pool Bar & Grille - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
The Cafe - Onsite coffee shop. Open daily.
Texas de Brazil - This steakhouse specializes in Brazilian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Self parking on site (USD 20 per night)
  • Valet parking on site (USD 28 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 16 to 42 for adults and USD 12 to 22 for children
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Choices
  • Texas de Brazil
  • The Bay Pool Bar & Grille
  • The Cafe

Things to do

  • 18 gaming tables
  • 24-hour gym
  • 448 slot machines
  • Casino (21,000 square feet of space)
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Sportsbook
  • TV in common areas

Family friendly

  • Children's games
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Computer station
  • Conference center (41,463 square feet of space)

Outdoors

  • Beach towels
  • Garden
  • On the bay
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open select days
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2009
  • No plastic coffee stirrers
  • Renovated entire property - March 2023
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Spring water bathtub
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay, plus a deposit of USD 20 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 70 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 40.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per night
  • Resort fee: USD 61.05 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access
  • Shuttle service

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 16.00 to 42 for adults, and USD 12.00 to 22 for children
  • Self parking fee: USD 20 per night
  • Valet parking fee: USD 28 per day (in/out privileges)
  • Pet deposit: USD 20 per night
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sheraton Puerto Rico Casino
Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel Casino San Juan
Sheraton Puerto Rico Hotel Casino
Sheraton Puerto Rico Casino San Juan
Sheraton Puerto Rico Hotel San Juan

Sheraton Puerto Rico Resort & Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 715 out of 1020 reviews
Rating 8 - Good. 161 out of 1020 reviews
Rating 6 - Okay. 76 out of 1020 reviews
Rating 4 - Poor. 34 out of 1020 reviews
Rating 2 - Terrible. 34 out of 1020 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

CARLOS

Stayed 3 nights in May 2025

10/10 Excellent

Maricel

Stayed 2 nights in May 2025

10/10 Excellent

Amarilis, Vega Alta

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fg
Stayed 1 night in May 2025

10/10 Excellent

Felipe

Stayed 6 nights in May 2025

10/10 Excellent

Warren

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very noce
Stayed 4 nights in May 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My Bday Trip

I like place due to the location and room choices.
Stayed 3 nights in Feb 2025

6/10 Okay

Logan

Liked: Cleanliness, amenities, property conditions & facilities
Parking was $20 overnight which was advertised, however I was unaware there was a resort fee and an additional fee upon checkout which was never explained totaling OVER $61 per EVERY day stayed. This was approximately $400 together with the parking since we were there 5 days. Be more transparent on the resort fee.
Stayed 5 nights in May 2025

10/10 Excellent

Jorge

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool area the bar and casino
Stayed 3 nights in May 2025

8/10 Good

Lauren, Paterson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a minor reservation issue. Hopefully it will be resolved soon
Stayed 3 nights in May 2025

10/10 Excellent

priscilla

Stayed 4 nights in May 2025

10/10 Excellent

Raquel Angelique

Stayed 2 nights in Jul 2024

10/10 Excellent

rafael, new york

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great pool is awesome
Stayed 6 nights in May 2025

10/10 Excellent

mervin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

2/10 Terrible

Kristen

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

stephanie d

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the front desk staff to the restaurant staff, we felt so welcomed Every aspect of the hotel was great. Thank you again Sheraton Puerto Rico for an amazing stay!!!
Stayed 3 nights in May 2025

10/10 Excellent

Diana

Stayed 4 nights in Apr 2025

10/10 Excellent

Ayat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location. Great Service
Stayed 3 nights in Apr 2025

10/10 Excellent

Gualberto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sheraton Convention Center is a quality hotel with excellent amenities and dining options.
Stayed 4 nights in Apr 2025

10/10 Excellent

Kenneth

Stayed 6 nights in Apr 2025

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paradise has a name

My husband and I stayed at the Sheraton Resort & Casino for 6 nights. We have amazing memories from our time there! The room was fairly spacious, view was good of the bay. Room was quiet at night. Pillows were not comfortable but that could just be a preference thing. Pool area was wonderful!!! Christian and Marbin were our bartenders and they were fabulous! By day two they knew who we were and would have our drinks waiting for us by the time we got up to the bar area! Plenty of shade and sun areas on the pool level. Concierge was very helpful when we needed them. We loved the free shuttle to Old San Juan and used that service occasionally. We used the Coffee shop a few times and the options were good. We didn’t like Choices restaurant. The food was over priced for the breakfast we got. My eggs were rubber, I asked for over medium eggs. I couldn’t even cut them! Our event was held on the second floor and we used many of the rooms there, it was beautiful and the food was amazing every day for our event. Staff at the entire resort was the best we have seen while traveling! If we ever get back to PR we will stay here again.
Stayed 1 night in Apr 2025

10/10 Excellent

Vivian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy with the shuttle service, convenke tly across from shopping center
Stayed 2 nights in Apr 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Juan

Stayed 1 night in Apr 2025

10/10 Excellent

Savannah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Apr 2025