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Sheraton Puerto Rico Resort & Casino

4.0 star property

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Photo gallery for Sheraton Puerto Rico Resort & Casino

Beach nearby, free beach shuttle, beach towels
Aerial view
Presidential Suite, 2 Bedrooms, Bay View | View from room
Exterior
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly

Explore the area

Map
200 Convention Boulevard, San Juan, 00907
  • Distrito T-Mobile
    ā€Ŗ3 min walkā€¬
  • Puerto Rico Convention Center
    ā€Ŗ4 min walkā€¬
  • Pan American Pier
    ā€Ŗ10 min walkā€¬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ā€Ŗ16 min driveā€¬

Room options

View all photos for Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Tub)

  • City view
  • 310 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Roll-In Shower)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Roll-In Shower)

  • City view
  • 310 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Bay View

Superior Room, 1 King Bed, Bay View | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Room, 1 King Bed, Bay View

  • Bay view
  • 310 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

  • City view
  • 310 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Bay View

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Room, 2 Queen Beds, Bay View

  • Bay view
  • 310 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, City View

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 King Bed, City View

  • City view
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, City View

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Traditional Room, 2 Queen Beds, City View

  • City view
  • 310 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds, City View (Hearing Accessible)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Traditional Room, 2 Queen Beds, City View (Hearing Accessible)

  • City view
  • 310 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, City View (Hearing Accessible)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 King Bed, City View (Hearing Accessible)

  • City view
  • 310 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

  • City view
  • 309 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, City View (Mobility/Hearing Accessible, Tub)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Traditional Room, 2 Queen Beds, City View (Mobility/Hearing Accessible, Tub)

  • City view
  • 310 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Bay View

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom, Bay View

  • Bay view
  • 675 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Bedroom (View)

55-inch LED TV with cable channels, TV

Suite, 1 Bedroom (View)

  • Bay view
  • 1004 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 2 Bedrooms, Bay View

Presidential Suite, 2 Bedrooms, Bay View | Living area | 55-inch LED TV with cable channels, TV

Presidential Suite, 2 Bedrooms, Bay View

  • Bay view
  • 2265 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Balcony, Bay View

Deluxe Room, 1 King Bed, Balcony, Bay View | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Balcony, Bay View

  • Bay view
  • 310 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom

  • City view
  • 978 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony, Bay View

Deluxe Room, 2 Queen Beds, Balcony, Bay View | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds, Balcony, Bay View

  • Bay view
  • 310 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, City View (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 King Bed, City View (Mobility Accessible, Tub)

  • City view
  • 310 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, City View

Executive Suite, 1 Bedroom, City View | View from room

Executive Suite, 1 Bedroom, City View

  • City view
  • 675 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Traditional Room, 2 Queen Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Traditional Room, 2 Queen Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

  • City view
  • 310 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

  • 978 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Sheraton Puerto Rico Resort & Casino

4-star hotel in Santurce
Along with 4 restaurants, this smoke-free hotel has a full-service spa and a casino. Free WiFi in public areas and a free beach shuttle are also provided. Additionally, an outdoor pool, 4 bars/lounges, and a 24-hour fitness center are onsite. Change of bedsheets is available on request.
Sheraton Puerto Rico Resort & Casino offers 503 accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 55-inch LED televisions come with cable channels. Bathrooms include bathtubs or showers, spring water baths, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3ā€“5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zen Spa Retreat has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open select days.
In addition to a full-service spa, Sheraton Puerto Rico Resort & Casino features an outdoor pool and a 24-hour fitness center. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/cafƩ. Guests can unwind with a drink at one of the hotel's bars, which include 4 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

Event facilities measuring 41463 square feet (3852 square meters) include a conference center. This family-friendly hotel also offers a casino, a children's pool, and spa services. Parking is available onsite for a surcharge. A total renovation of this property was completed in March 2023.

Sheraton Puerto Rico Resort & Casino is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Choices - This restaurant serves breakfast and dinner.
The Bay Pool Bar & Grille - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
The Cafe - Onsite coffee shop. Open daily.
Texas de Brazil - This steakhouse specializes in Brazilian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3ā€“5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Self parking on site (USD 20 per night)
  • Valet parking on site (USD 28 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 16 to 38 for adults and USD 12 to 19 for children
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Choices
  • Texas de Brazil
  • The Bay Pool Bar & Grille
  • The Cafe

Things to do

  • 18 gaming tables
  • 24-hour gym
  • 448 slot machines
  • Casino (21,000 square feet of space)
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Sportsbook
  • TV in common areas

Family friendly

  • Children's games
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Computer station
  • Conference center (41,463 square feet of space)

Outdoors

  • Beach towels
  • Garden
  • On the bay
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open select days
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2009
  • No plastic coffee stirrers
  • Renovated entire property - March 2023
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Spring water bathtub
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay, plus a deposit of USD 20 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 70 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 40.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per night
  • Resort fee: USD 55 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access
  • Shuttle service

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 16.00 to 38.00 for adults, and USD 12.00 to 19 for children
  • Self parking fee: USD 20 per night
  • Valet parking fee: USD 28 per day (in/out privileges)
  • Pet deposit: USD 20 per night
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sheraton Puerto Rico Casino
Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel Casino San Juan
Sheraton Puerto Rico Hotel Casino
Sheraton Puerto Rico Casino San Juan
Sheraton Puerto Rico Hotel San Juan

Sheraton Puerto Rico Resort & Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 682 out of 1005 reviews
Rating 8 - Good. 164 out of 1005 reviews
Rating 6 - Okay. 84 out of 1005 reviews
Rating 4 - Poor. 41 out of 1005 reviews
Rating 2 - Terrible. 34 out of 1005 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kaila

Stayed 4 nights in Jan 2025

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Stay at Sheraton Puerto Rico Hotel & Casino! Our family spent three wonderful days at the Sheraton Convention Center, and it was an unforgettable experience! The rooms were spacious, modern, and spotless, with stunning city views. The infinity pool was a perfect spot to relax, and the staff was incredibly welcoming. We loved dining at Metropol, enjoying authentic Puerto Rican flavors, and the casino added extra fun to our stay. The location was perfect, just minutes from Old San Juan and top attractions. If youā€™re looking for comfort, luxury, and top-notch service, this is the place to stay! ā­ļøā­ļøā­ļøā­ļøā­ļø Highly recommended!
Stayed 2 nights in Dec 2024

6/10 Okay

Virgilio

Stayed 4 nights in Dec 2024

10/10 Excellent

Jui Shailesh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property with lots of activities and restaurants, cafes on site. Amazing in-room 24-hr dining service. The coffee shop is also open until 12am, which was really nice. Clean rooms. We could watch the New Year Fireworks from the pool deck. Complimentary shuttle to Old San Juan.
Stayed 7 nights in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Iris M

Stayed 6 nights in Dec 2024

10/10 Excellent

Eugene

Stayed 3 nights in Sep 2024

10/10 Excellent

Susan

Stayed 1 night in Dec 2024

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
I love it. Very good customer service.
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service. Second year spending New Year here.
Stayed 2 nights in Dec 2024

10/10 Excellent

Alicia, Alpharetta

Traveled with partner
Liked: Amenities
First off, this is now a Marriott property. Second, Iā€™m glad I ignored the reviews. I was really expecting a terrible experience. We booked this at the last minute because we just wanted to go some place warm. Being the day before New Yearā€™s Eve, it was hard to find flights and/or hotels to any Caribbean island, so we booked the first available and this was it. The hotel is very large with a small/medium size casino. For gamblers, there are live dealers as well as lots. Itā€™s in a busy area with lots of hotels nearby, but you donā€™t get a resort feel at all since thereā€™s no beach nearby. They have a nice size infinity pool and lounge area with bar. There was some construction going on in what looked like a hot tub or swim up pool area. No baby pool but there was a shallower end. The pool overlooks a T-Mobile complex with restaurants and a cinema. They had it set up for NYE and we had a fabulous view of the festivities below and the fireworks display. Thereā€™s a coffee shop and a few restaurants/bar. They offer a shuttle to beach and Old Sa Juan but it want running on schedule so we just uses Uber or taxis. Service was fine. All in all, a nice hotel if youā€™re looking for cleanliness, safety. Nothing fancy.
Stayed 3 nights in Dec 2024

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was a breeze. Dining options and entertainment was top-notch as well! Weā€™ll be staying here again.
Stayed 1 night in Dec 2024

6/10 Okay

CharDonae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the property but hated the construction. Also wish the rooms were a little more updated. Overall had a good experience.
Stayed 3 nights in Dec 2024

6/10 Okay

Neeraj

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
There are very limited options to eat nearby. The next door T-Mobile district is always crowded with average wait time of 1hr. The hotel itself has very limited seating in the lobby for people getting food from their cafe or via delivery. Outside food is also not allowed in the pool, leaving people hovering over the seats in the lobby to grab as soon as one is available.
Stayed 5 nights in Dec 2024

10/10 Excellent

Cordera

Stayed 1 night in Dec 2024

10/10 Excellent

Gabriel

Stayed 1 night in Dec 2024

10/10 Excellent

Jusn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a blast
Stayed 4 nights in Dec 2024

8/10 Good

Alan, Wichita

Liked: Cleanliness, staff & service, amenities
Over priced Older property Convenient location Nice staff
Stayed 1 night in Dec 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 4 nights in Dec 2024

10/10 Excellent

Francisco

Stayed 2 nights in Nov 2024

10/10 Excellent

Migdalia

Stayed 3 nights in Dec 2024

10/10 Excellent

Kandarp

Stayed 3 nights in Nov 2024

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the convention center and the T-Mobile center. Great pool. Staff was great.
Stayed 4 nights in Dec 2024

10/10 Excellent

Paco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IncreĆ­ble!!! Highly recommended!
Stayed 6 nights in Dec 2024