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The Condado Plaza Hotel

4.0 star property

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Photo gallery for The Condado Plaza Hotel

2 outdoor pools, pool umbrellas, sun loungers
Beach/ocean view
Exterior
Pool views, open select days
Aerial view

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • Housekeeping
$242
includes taxes & fees
Oct 14 - Oct 15

Explore the area

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999 Ashford Avenue, San Juan, 00907
  • Place, Condado Beach
    ‪1 min walk‬
  • Place, Casino del Mar at La Concha Resort
    ‪14 min walk‬
  • Place, Distrito T-Mobile
    ‪18 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪11 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub

Shower, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Accessible, Bathtub

  • 277 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 3 Bedrooms, Oceanfront (Penthouse)

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 3 Bedrooms, Oceanfront (Penthouse)

  • 3562 sq ft
  • 3 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

  • 290 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible (Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 277 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Jetted Tub

Premium bedding, down comforters, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Jetted Tub

  • 690 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Oceanfront

Deluxe Suite, 1 King Bed, Oceanfront | Living area | 32-inch LCD TV with cable channels, TV, pay movies

Deluxe Suite, 1 King Bed, Oceanfront

  • 1072 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Oceanfront

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 2 Queen Beds, Oceanfront

7.6 out of 10
Good
(64 reviews)
  • 390 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Bay View

Room, 2 Queen Beds, Balcony, Bay View | Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 2 Queen Beds, Balcony, Bay View

7.4 out of 10
Good
(3 reviews)
  • 290 sq ft
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down comforters, in-room safe, iron/ironing board

Deluxe Room, 2 Queen Beds

7.4 out of 10
Good
(43 reviews)
  • 390 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down comforters, in-room safe, iron/ironing board

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(26 reviews)
  • 390 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront

Room, 1 King Bed, Oceanfront | Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 1 King Bed, Oceanfront

7.8 out of 10
Good
(71 reviews)
  • 390 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Bay View

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 1 King Bed, Balcony, Bay View

  • 277 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront (Penthouse)

Suite, 1 King Bed, Oceanfront (Penthouse) | Premium bedding, down comforters, in-room safe, iron/ironing board

Suite, 1 King Bed, Oceanfront (Penthouse)

7.0 out of 10
Good
(2 reviews)
  • 1194 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony

Premium bedding, down comforters, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Balcony

  • 376 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Beach nearby, beach towels

Hilton Garden Inn San Juan Condado

  • Pool
  • Hot Tub
  • Spa
  • Free WiFi
4.4 out of 5, Excellent, 1,112 reviews
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About this property

The Condado Plaza Hotel

4-star resort in Condado
At The Condado Plaza Hotel, spend the day on the beach where you can enjoy snorkeling. Then return for a meal at one of the resort's 2 restaurants. Housekeeping is available on request.
The Condado Plaza Hotel offers 281 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Cool off in one of the 2 outdoor swimming pools at The Condado Plaza Hotel, and enjoy amenities like a children's pool and a 24-hour fitness center.

Dining is available at one of the resort's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include a poolside bar and a bar/lounge. This beach resort also offers a garden and a terrace. Onsite parking is available (surcharge), along with a car charging station.

The Condado Plaza Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6 AM and 11:00 AM.
The Condado Plaza Hotel has 2 restaurants on site.
Starbucks - This coffee shop serves light fare only. Open daily.
Aqua Bar - This bar is located by the pool. Guests can enjoy drinks at the bar. Open select days.

Property amenities

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 25.65 per night; includes in/out privileges)
  • Valet parking on site (USD 31.22 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: USD 7 to 25 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aqua Bar
  • Starbucks

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Billiards/pool table
  • Children's pool
  • Kayaking
  • Playground
  • Shopping
  • Snorkeling
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,449 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 10 floors
  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1963
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60.00
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 38.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 7 to 25 per person
  • Self parking fee: USD 25.65 per night (in/out privileges)
  • Valet parking fee: USD 31.22 per night
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Condado
Condado Hilton
Condado Hilton Plaza
Condado Plaza
Condado Plaza Hilton
Condado Plaza Hilton Hotel
Condado Plaza Hilton Hotel San Juan
Condado Plaza Hilton San Juan
Plaza Condado Hilton
Plaza Hilton Condado
Condado Plaza Hotel San Juan
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hilton Resort San Juan
Condado Plaza Hilton Resort
The Condado Plaza Hilton
The Condado Plaza Hotel Resort
The Condado Plaza Hotel San Juan
The Condado Plaza Hotel Resort San Juan

Reviews

The Condado Plaza Hotel Reviews

7.8

Good

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 783 out of 1701 reviews
Rating 8 - Good. 356 out of 1701 reviews
Rating 6 - Okay. 299 out of 1701 reviews
Rating 4 - Poor. 125 out of 1701 reviews
Rating 2 - Terrible. 138 out of 1701 reviews

Reviews

4/10 Poor

Amanda

Liked: Staff & service
Disliked: Property conditions & facilities
One elevator was down, so it made a waiting for an elevator extremely long. The ceiling was leaking in my bathroom. And there were no hot water in the evening for showers.
Stayed 6 nights in Jun 2025

10/10 Excellent

Geselynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was friendly and very helpful. Hotel was modern and very clean. Will definitely stay there again.
Stayed 5 nights in Jun 2025

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and i stayed for our anniversary. Our stay was absolutely amazing. The property is very clean with wonderful staff and easy access to everything. The pools are perfect with beach access. So much to do for couple and families. Would definitely recommend!!
Stayed 5 nights in Jun 2025

2/10 Terrible

Cayetano De

Traveled with group, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed at this hotel thinking it was going to be beautiful due to being so close to the beach. The view was beautiful, but the hotel itself was terrible. The roofs had mold. The shower was so dirty, it was all glass and it was all dirty. The couch had so many stains. On top of that, they want to charge a daily fee of $38.15 just for staying there!? Like why!? None of the restaurants inside the hotel were open. You needed to go across the street to the other hotel to get food. Oh and if you are parking in their garage, it’s a daily fee as well of $20. There’s also no communication! Sunday there was a whole marathon right in front of the hotel, that we couldn’t even take our car out so we couldn’t even use our car that morning!!! It was infuriating!!! But yet they still want to charge us that parking fee for that day. TERRIBLE!
Stayed 4 nights in Jun 2025

6/10 Okay

Julio Angel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stay for 6 days, I included the weekend for a little night life. Sat night they had a private party which put a damper on that night, especially we didn't want to drive anywhere. I think if should be known to the travelers and suggest somewhere else nearby for night life. Parking was a little challenging and pricey. Surrounded by water and my view was the street. The big one was the end of stay resort fees. I could understand if it were all-inclusive. Didn't appreciate the surprised charges. Staff and room very nice and clean.
Stayed 5 nights in Jun 2025

6/10 Okay

Chantal

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The staff was kind, attentive, and provided great recommendations. The ocean view with balcony is worth the extra money. My only concern was that there may be a bug issue - we saw 2 large roaches, a few baby roaches and ants during our 4 night stay. Please consider looking into this further.
Stayed 4 nights in Jun 2025

10/10 Excellent

Lizbeth

I like that the cleaning stuff was very pleasant. I had a bad experience with one of the valley parking people outside, they were very rude and very nasty. It was a female with glasses. I like that we were able to use the Sister hotel when needed. I didn’t like the fact that there is no actual breakfast area. I had to go to the Sister hotel to have a good breakfast. The elevator was out of order the whole time that we were there so there was only one elevator that was in use so it took a long time to get to your room waiting for only one elevator.
Stayed 4 nights in Jun 2025

8/10 Good

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Melida

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great always a pleasure staying here
Stayed 4 nights in Jun 2025

10/10 Excellent

Christina

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Tammy

Stayed 6 nights in Jun 2025

10/10 Excellent

Michelle, Biddeford

Liked: Cleanliness, staff & service
The only thing with the property waa the elevators situation. One elevator for the entire hotel was a little frustrated. Overall nice property.
Stayed 3 nights in Jun 2025

6/10 Okay

Jeanette

Traveled with family and small children
Liked: Cleanliness
Came with kids and first time in PR. Male staff was extremely inviting where females were less inviting and unfriendly. Checked in early which was a plus! Room was clean, beds were ok. People staying here were a vibe and everyone was amazing! At checkout, I was asked if we used the $50 credit that we knew nothing about. Our plane was delayed two hours after checkout and it would have been nice to use at the resort. Overall, it was nice stay. Kids had a great time with the events for kids. And the iguana hanging out and swimming in the pool was fun to watch.
Stayed 4 nights in Jun 2025

10/10 Excellent

Vivian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, helpful staff, clean. The only con about the hotel is their elevators. While me and my boyfriend stayed, the 2 lobby elevators went out and had to use the pool elevator. They already had one not working, so this just added on. Overall, nice place to stay for family/friends and budget friendly
Stayed 5 nights in Jun 2025

10/10 Excellent

Kalis, New Haven

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

8/10 Good

Shannon

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The hotel was very nice, two pools and access to the beach. The hotel is in walking distance of restaurants. The only thing I didn’t like is the hidden fees that you are not aware of until checking in, it’s $80 dollars per night for the hotel deposit, it’s $23-$31 dollars per night to park in their parking garage. The only amount that is mention on the website is $35 per night for the resort fee. I think they should definitely add these extra fees on the booking site just so guest will be aware and prepared.
Stayed 4 nights in Jun 2025

6/10 Okay

Jodi Kay

Stayed 4 nights in Jun 2025

8/10 Good

Coby

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2025

10/10 Excellent

Charliemae

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The views the pools the entertainments
Stayed 3 nights in Jun 2025

4/10 Poor

Hunter

Disliked: Cleanliness, property conditions & facilities
Would not stay here again. Outside of our room had mold and I guess a worker over heard towards the end of our stay after being gone a couple hours we came back to it painted over. We booked a deluxe room and that only means “bigger” not an oceanfront or a nice view. We asked to be upgraded for additional cost.they told us they were sold out of rooms yet the two rooms across from us were being cleaned and empty the rest of our stay.
Stayed 5 nights in Jun 2025

8/10 Good

Elsy Kamil

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was nice, just wish there were more food options within the hotel, at least complimentary breakfast would have been nice! Everything was nice though and convenient for the most part!
Stayed 8 nights in Jun 2025

8/10 Good

Bobby

Traveled with family
Liked: Cleanliness
The room was a little dated but it was fine for our stay given we didnt stay in the room long except to sleep and change clothes. The pool area is great.
Stayed 5 nights in Jun 2025

10/10 Excellent

Olga L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It could use a bit TLC and maybe a deep cleaning on the couches I had to use a sheet to be able to seat on the couch it was just too dirty for me. There was some mold in the shower. Other that that our stay was good
Stayed 6 nights in Jun 2025

8/10 Good

Shannon

Liked: Cleanliness, amenities
The staff is amazing. The property is old but they do good at keeping it clean. Pool amazing, restaurants with walking distance. I will definitely be back
Stayed 6 nights in Jun 2025