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The Condado Plaza Hotel

4.0 star property

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Photo gallery for The Condado Plaza Hotel

2 outdoor pools, pool umbrellas, sun loungers
Beach/ocean view
Exterior
Aerial view
Pool views, open select days

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • Housekeeping

Explore the area

Map
999 Ashford Avenue, San Juan, 00907
  • Condado Beach
    ‪4 min walk‬
  • Casino del Mar at La Concha Resort
    ‪15 min walk‬
  • Distrito T-Mobile
    ‪17 min walk‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub

Shower, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Accessible, Bathtub

  • City view
  • 277 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 3 Bedrooms, Oceanfront (Penthouse)

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 3 Bedrooms, Oceanfront (Penthouse)

  • Ocean view
  • 3562 sq ft
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

  • City view
  • 290 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible (Roll-in Shower)

  • City view
  • 277 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Jetted Tub

Premium bedding, down comforters, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Jetted Tub

  • City view
  • 690 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Oceanfront

Deluxe Suite, 1 King Bed, Oceanfront | Living area | 32-inch LCD TV with cable channels, TV, pay movies

Deluxe Suite, 1 King Bed, Oceanfront

  • City view
  • 1072 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, View, Oceanfront

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 2 Queen Beds, View, Oceanfront

  • Ocean view
  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Bay View

Room, 2 Queen Beds, Balcony, Bay View | Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 2 Queen Beds, Balcony, Bay View

  • Bay view
  • 290 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down comforters, in-room safe, iron/ironing board

Deluxe Room, 2 Queen Beds

  • City view
  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Bay View

Room, 1 King Bed, Balcony, Bay View | Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 1 King Bed, Balcony, Bay View

  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down comforters, in-room safe, iron/ironing board

Deluxe Room, 1 King Bed

  • City view
  • 390 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, View, Oceanfront

Room, 1 King Bed, Oceanfront | Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 1 King Bed, View, Oceanfront

  • Ocean view
  • 390 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Bay View

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 1 King Bed, Balcony, Bay View

  • Bay view
  • 277 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront (Penthouse)

Suite, 1 King Bed, Oceanfront (Penthouse) | Premium bedding, down comforters, in-room safe, iron/ironing board

Suite, 1 King Bed, Oceanfront (Penthouse)

  • Ocean view
  • 1194 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony

Premium bedding, down comforters, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Balcony

  • City view
  • 376 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Beach nearby, beach towels

Hilton Garden Inn San Juan Condado

  • Pool
  • Hot Tub
  • Spa
  • Free WiFi
4.4 out of 5, Excellent, (720)
The price is $230
per night
$288 total
includes taxes & fees
Apr 23 - Apr 24
Hilton Garden Inn San Juan Condado

About this property

The Condado Plaza Hotel

4-star resort in Condado
At The Condado Plaza Hotel, spend the day on the beach where you can enjoy snorkeling. Then return for a meal at one of the resort's 2 restaurants. Housekeeping is available on request.
The Condado Plaza Hotel offers 332 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Cool off in one of the 2 outdoor swimming pools at The Condado Plaza Hotel, and enjoy amenities like a children's pool and a 24-hour fitness center.

Dining is available at one of the resort's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include a poolside bar and a bar/lounge. This beach resort also offers a garden and a terrace. Onsite parking is available (surcharge), along with a car charging station.

The Condado Plaza Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6 AM and 11:00 AM.
Cafe Caribe - Overlooking the ocean, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Denny's - This diner specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open 24 hours. Open daily.
Starbucks - This coffee shop serves light fare only. Open daily.
Aqua Bar - This bar is located by the pool. Guests can enjoy drinks at the bar. Open select days.

Languages

English, Spanish

Property amenities

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 25.65 per night; includes in/out privileges)
  • Valet parking on site (USD 31.22 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: USD 7 to 24 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aqua Bar
  • Cafe Caribe
  • Denny's
  • Starbucks

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Billiards/pool table
  • Children's pool
  • Kayaking
  • Playground
  • Shopping
  • Snorkeling
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,449 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 10 floors
  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1963
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60.00
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 38.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 7 to 24 per person
  • Self parking fee: USD 25.65 per night (in/out privileges)
  • Valet parking fee: USD 31.22 per night
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Condado
Condado Hilton
Condado Hilton Plaza
Condado Plaza
Condado Plaza Hilton
Condado Plaza Hilton Hotel
Condado Plaza Hilton Hotel San Juan
Condado Plaza Hilton San Juan
Plaza Condado Hilton
Plaza Hilton Condado
Condado Plaza Hotel San Juan
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hilton Resort San Juan
Condado Plaza Hilton Resort
The Condado Plaza Hilton
The Condado Plaza Hotel Resort
The Condado Plaza Hotel San Juan
The Condado Plaza Hotel Resort San Juan

The Condado Plaza Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 422 out of 1037 reviews
Rating 8 - Good. 214 out of 1037 reviews
Rating 6 - Okay. 189 out of 1037 reviews
Rating 4 - Poor. 103 out of 1037 reviews
Rating 2 - Terrible. 109 out of 1037 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Irma

Stayed 2 nights in Jan 2025

10/10 Excellent

Morris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 3 nights in Dec 2024

10/10 Excellent

Steven

Stayed 6 nights in Dec 2024

6/10 Okay

Lenita M

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Property is kind of old but location is amazing
Stayed 5 nights in Dec 2024

2/10 Terrible

Tiarra

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The rooms were extremely dirty. The key cards stopped working everyday. The elevator was very very slow and even stopped working at one point. The staff was okay. Like they hear the complaints so much that they wasn’t really concerned. Tried to change my room and it was worst than the first one.
Stayed 3 nights in Dec 2024

4/10 Poor

jamie

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel is very old and in need of massive renovation. Elevator out of service,no restaurant on site, no cable tv in rooms no room service. overall a poor experience for $500.00/night. crowded beach few umbrellas try somewhere else would not stay again.
Stayed 7 nights in Dec 2024

6/10 Okay

Edward Alan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Arash, Bourne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience staying in this hotel.
Stayed 3 nights in Dec 2024

6/10 Okay

Kristy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is very outdated. Rooms decent, shower not hot enough and dropped when turned off so you can hear the tap of water every few seconds. No ice bucket.. Very small congested beach area. Not enough pool chairs. Bartenders are not the friendliest. Ordered food and it kept getting delayed and after over an hour, i cancelled. They told me to complain to the kitchen myself. One elevator was not working, so other 2 packed and had to wait a decent amount of time. The property is at the end of Ashford Ave so you have to work 7-10 mins or uber down to where there is restaurants and some night life. I will never stay here again or refer anyone.
Stayed 6 nights in Dec 2024

8/10 Good

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Carmen

Stayed 2 nights in Dec 2024

2/10 Terrible

Fran

Disliked: Staff & service
Stayed 3 nights in Dec 2024

10/10 Excellent

juan, el paso

Stayed 1 night in Jan 2025

6/10 Okay

Asif

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location and convenient to the bridge, which leads to old San Juan and other jurisdictions. This property has its own beach, which opens up to the public as well. Cons: Only one elevator working. Room Service was poor. Slow service at mason cafe. Only 5 available umbrellas at the beach. AC makes noise. Closet is in the bathroom. Shower pressure wasn’t that great. Bathroom doors don’t lock.
Stayed 4 nights in Dec 2024

10/10 Excellent

marcileia

Liked: Cleanliness
Stayed 4 nights in Dec 2024

10/10 Excellent

Maria Elena

Stayed 1 night in Dec 2024

10/10 Excellent

Nina

Stayed 3 nights in Dec 2024

8/10 Good

Lance

Liked: Cleanliness
Disliked: Property conditions & facilities
Elevator didn’t work, staff wasn’t always friendly. Nice location
Stayed 3 nights in Dec 2024

2/10 Terrible

Helen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was at 4 o’clock pm . I wait from 4 o’clock to 8:15pm to check in because they don’t have the room available. They sold out the rooms and they say they cleaning the room for me. when I get in the room was all dusty. Nothing like the picture they show.👎
Stayed 1 night in Dec 2024

8/10 Good

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location in San Juan. It is on edge of Condado with bridge just separating it from Old Town San Juan. It has many restaurants just down the street of all types. The hotel has great pools. Right on water. Across the street is the Hilton Garden Inn which has a great hot tub over looking the bay so allows you to see more as reciprocity. As for Condado itself. I’d give it a 4 star in terms of ratings. We had to wait 21/2-3hours for our room even though we arrived at 4 because the room wasn’t ready. It was over New Year week so I will give a little slack to housekeeping. They did clean our room every day. Front desk was a 3 star in friendliness. But beautiful lobby, some interior bars and restaurants. Valets were very helpful as were Concierge. There is a Starbucks at corner so easy for coffee. Rooms were nice, beds a tad stiff but overall nice. The rooms were clean. Ac worked well. We self parked and self parking was v easy and convenient. Despite wait and less than friendly/ understaffed front desk, we would stay here again. Views of city are great. Great views of ocean and good overall hotel.
Stayed 3 nights in Dec 2024

2/10 Terrible

rashi

Disliked: Cleanliness, staff & service, property conditions & facilities
We had an infant with us and needed a crib. The hotel staff did not pay attention to our needs in spite of asking for at least 15-20 times. The coffee machine was broken and so was the bathroom sliding door. The location is good but I would not recommend this hotel.
Stayed 2 nights in Dec 2024

6/10 Okay

Randy

Traveled with group, Traveled with partner
Disliked: Property conditions & facilities
The hotel has a great location however there is no restaurants in the hotel. We have stayed here many times before and there was several restaurants in the hotel. The pools and the pool bar do need some attention as they are a little run down. We did go over to the hotel across the street that use to be a part of this hotel and the renovation that was done there is absolutely beautiful, hope that this hotel does the same.
Stayed 4 nights in Dec 2024

2/10 Terrible

Iris, Chicago

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The ONLY good thing about this hotel is the direct access to the beach and ocean view. Check-in was supposed to be 4pm, but my room wasn’t ready until 8pm because they didn’t have “clean rooms available yet”. Once the room was ready, it still looked as if all they did was replenish towels and made the beds. The floors weren’t cleaned, the vanity and entertainment table had water marks all over, too. There was unrepaired damage to a wall where an electrical/technology outlet had been moved/replaced. Overall, the property is very dated, dirty and needs a total remodel. All the restaurant/bar counters were dirty. The lobby bathroom was out of service. The pool bathrooms were disgusting. The pools were freezing so you couldn’t take advantage of the swim up bar and everyone crammed into the jacuzzi; even kids under 16 which weren’t supposed to be allowed in there. You had to turn in your towels by 6pm or would be charged $35 for each. So, you couldn’t even enjoy the jacuzzi after that time. This hotel should charge motel rates for as bad of a condition it is in. It is definitely not worth the high rates it charges.
Stayed 3 nights in Dec 2024

6/10 Okay

George H, Arlington

Liked: Property conditions & facilities
Disliked: Staff & service
The location of the hotel was great, but my room was only cleaned once during my day. Also, this hotel charges for access to the pool and Wi-Fi.
Stayed 4 nights in Dec 2024

4/10 Poor

Ruben

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were disappointed that the hotel overbooked our room. We had to sleep in our rental car for 1 night due to hotel incompetence. Staff seemed not to care for anyone. Multiple families were turn away because of the hotel incompetence. Will not stay there anymore and do not recommend.
Stayed 3 nights in Dec 2024