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The Looking Glass Hotel

2.0 star property

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Photo gallery for The Looking Glass Hotel

Experience the LOOKING GLASS HOTEL's sleek, modern design.
Relax on the rooftop patio with a round table and two chairs, surrounded by lush greenery and a pergola.
Welcome to our reception area, where friendly staff are available to assist with your stay.
Relax in a serene space with a neatly made bed, flat-screen TV, and a bedside table with a lamp and book.
Relax in a stylish room with a flat-screen TV, comfortable seating area, and coffee machine.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Free WiFi

Explore the area

Map
1661 Av. Juan Ponce de León, San Juan, Puerto Rico, 00909
  • Casino del Mar at La Concha Resort
    ‪2 min drive‬
  • Jose Miguel Agrelot Coliseum
    ‪2 min drive‬
  • Condado Beach
    ‪4 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪8 min drive‬

Room options

View all photos for Queen Basic Room

Queen Basic Room | Bathroom | Rainfall showerhead, free toiletries, hair dryer, towels

Queen Basic Room

9.4 out of 10
Exceptional
(6 reviews)
  • 135 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen Deluxe Room

Queen Deluxe Room | 1 bedroom, Egyptian cotton sheets, premium bedding, memory foam beds

Queen Deluxe Room

9.6 out of 10
Exceptional
(4 reviews)
  • 200 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Suite

Traditional Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, memory foam beds

Traditional Suite

9.6 out of 10
Exceptional
(5 reviews)
  • 290 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for King Standard Room

King Standard Room | 1 bedroom, Egyptian cotton sheets, premium bedding, memory foam beds

King Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 185 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for First Floor Junior Suite (2 Twin XLs or 1 King)

First Floor Junior Suite (2 Twin XLs or 1 King) | 1 bedroom, Egyptian cotton sheets, premium bedding, memory foam beds

First Floor Junior Suite (2 Twin XLs or 1 King)

  • 207 sq ft
  • Sleeps 2
  • 2 Large Twin Beds OR 1 King Bed

View all photos for First Floor ADA Queen Standard

First Floor ADA Queen Standard | 1 bedroom, Egyptian cotton sheets, premium bedding, memory foam beds

First Floor ADA Queen Standard

10.0 out of 10
Exceptional
(1 review)
  • 219.50 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for First Floor Deluxe Suite (2 Twin XLs or 1 King)

First Floor Deluxe Suite (2 Twin XLs or 1 King) | 1 bedroom, Egyptian cotton sheets, premium bedding, memory foam beds

First Floor Deluxe Suite (2 Twin XLs or 1 King)

  • 328 sq ft
  • Sleeps 4
  • 2 Twin Beds OR 1 King Bed

View all photos for Queen Standard Room

1 bedroom, Egyptian cotton sheets, premium bedding, memory foam beds

Queen Standard Room

10.0 out of 10
Exceptional
(5 reviews)
  • 135 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for First Floor Budget Queen

First Floor Budget Queen | 1 bedroom, Egyptian cotton sheets, premium bedding, memory foam beds

First Floor Budget Queen

  • 139 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

The Looking Glass Hotel

Hotel in Santurce
This smoke-free hotel features free WiFi in public areas. Housekeeping is available on request.
The Looking Glass Hotel offers 20 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. Memory foam beds feature Egyptian cotton sheets and premium bedding. 55-inch Smart televisions come with digital channels and Netflix.

Bathrooms include bathtubs or showers with rainfall showerheads. This San Juan hotel provides complimentary wireless Internet access. Housekeeping is offered on request and hair dryers can be requested.

The Looking Glass Hotel features a terrace. Wireless Internet access is complimentary.

The Looking Glass Hotel is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 25 per day); reservations required

Conveniences

  • Guidebooks
  • Limited-hour front desk

Guest services

  • Housekeeping (on request)
  • Proposal/romance packages

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar in shower (34 inches high)
  • Grab bar near toilet (33 inches high)
  • Hand-held showerhead
  • Handrails in stairways (30 inches high)
  • Height-adjustable showerhead
  • Roll-in shower (57 inches wide)
  • Smooth flooring in room
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (24 inches high)
  • Wheelchair-accessible registration desk (44 inches high)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM
Early check-in subject to availability
Early check-in fee: USD 50
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

The front desk is open daily from 9:00 AM - 5:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Access code, front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: USD 25 per day (500 ft away)
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

The Looking Glass Hotel Hotel
The Looking Glass Hotel San Juan
The Looking Glass Hotel Hotel San Juan

The Looking Glass Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 156 out of 208 reviews
Rating 8 - Good. 36 out of 208 reviews
Rating 6 - Okay. 10 out of 208 reviews
Rating 4 - Poor. 4 out of 208 reviews
Rating 2 - Terrible. 2 out of 208 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay at the Looking Glass Hotel. We spent six nights at this hotel, and wished we could have stayed longer.The staff were exceptional, as well as kind, and knowledgeable, and guide us every step of the way during our stay. Check in, and out, was so good, and smooth. Common areas, rooms, were sparkling clean.The staff's recommendations for restaurants, tours, attractions, and shopping areas, was very helpful as this was our first time visiting San Juan, Purto Rico. My family and I felt super safe, and comfortable. From the hotel, we were close to a 24 hour supermarket that carry various groceries, toiletries, hot foods, souvenirs, etc. Another pro is the hotel's location. This hotel is just ten minutes away from San Juan airport, which makes our vacation even better, without having to encounter long travel to and from the airport. Overall, I would encourage you to just book this hotel if you need comfort, cleanliness, and safety. We will definitely book again!
Stayed 2 nights in Apr 2025

10/10 Excellent

Martynas

Stayed 1 night in Apr 2025

10/10 Excellent

ALLON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff very helpful and willing to to answer any questions
Stayed 3 nights in Apr 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Stay April 2025

first of all parking was not included, it was an additional 25 per night plus tax, and the parking was a block away. Believe me it is very difficult to find parking on the street day or night. the room was very clean. The rooms lacked any type of sound proofing, it echoed pretty loud, in the middle of the night i can hear people using the bathroom. And you can here every conversation. the ear plugs on the night stand have been a give away.
Stayed 5 nights in Apr 2025

10/10 Excellent

Erica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Great location
Stayed 2 nights in Mar 2025

8/10 Good

Sparkle

Stayed 1 night in Apr 2025

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great stay. Front desk people were frie dly, and suggested restaurants nearby. The place is great and smells of essential oils. Very close to Centro de Bellas artes, and to Kaiju, an amazing Japanese fusion restaurant nearby.
Stayed 1 night in Apr 2025

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

The room was very nice and clean and the front desk staff was very helpful.
Stayed 1 night in Mar 2025

10/10 Excellent

marvin n

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Very Good reception people!
Stayed 3 nights in Mar 2025

10/10 Excellent

Isaac

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fantastic, kind and helpful staff, clean rooms. It smelled fantastic 100 stars.
Stayed 1 night in Mar 2025

10/10 Excellent

Radeep, South Richmond Hill

Traveled with family
Liked: Amenities
The hotel accommodation was beyond our expectation. The Front Desk Clerk, Franny was extremely courteous and professional. Our interaction with her allowed us to have a memorable experience on our first visit to Puerto Rico. She is truly an asset to The Looking Glass Hotel and its customers. I would definitely recommend this hotel to anyone who wants to enjoy the local attractions and restaurants.
Stayed 1 night in Mar 2025

10/10 Excellent

Anisley, Phoenix

Stayed 1 night in Mar 2025

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I rated Looking Glass good but they were excellent for what they were. We just didn’t realize they weren’t a full service hotel. No elevator, no restaurant, tiny room and they didn’t want toilet paper flushed due to the delicate plumbing. None of this would prevent us from staying again but know what you are booking. Very clean and friendly/helpful staff.
Stayed 1 night in Mar 2025

10/10 Excellent

Vishnu

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice room

Small room, very good air conditioning. Comfortable bed. Large bathroom
Stayed 1 night in Feb 2025

10/10 Excellent

JENNIPHER

Stayed 1 night in Feb 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic long weekend stay

Wonderful accommodations - one of the best hotel beds ever! Great location with easy access to the variety of locations we were visiting.
Stayed 4 nights in Feb 2025

10/10 Excellent

Yarelis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Kishma

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful set up and very clean
Stayed 1 night in Feb 2025

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Melissa

Stayed 2 nights in Feb 2025

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy as others have mentioned, but they do provide earplugs which helps a bit. The room was small but clean. Bed was hard as a rock. We walked to a nearby restaurant at night and felt safe. Be aware you have to carry your bags up the stairs. Not a problem for us but I’m sure for some it would be. Cheap, clean, central accommodation for one short night.
Stayed 1 night in Jan 2025

10/10 Excellent

Helen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was excellent. Did not have elevators.
Stayed 1 night in Feb 2025