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The Looking Glass Hotel

2.0 star property

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Photo gallery for The Looking Glass Hotel

Front of property
King Standard Room | 1 bedroom, Egyptian cotton sheets, premium bedding, memory foam beds
Terrace/patio
Reception
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Free WiFi
$150
includes taxes & fees
Dec 2 - Dec 3

Explore the area

View in a map
1661 Av. Juan Ponce de León, San Juan, Puerto Rico, 00909
  • Place, San Jorge Children's Hospital
    ‪4 min walk‬
  • Place, Museo de Arte de Puerto Rico
    ‪6 min walk‬
  • Place, Jose Miguel Agrelot Coliseum
    ‪2 min drive‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪9 min drive‬

Room options

View all photos for Queen Standard Room

1 bedroom, Egyptian cotton sheets, premium bedding, memory foam beds

Queen Standard Room

10.0 out of 10
Exceptional
(6 reviews)
  • 135 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Standard Room

King Standard Room | 1 bedroom, Egyptian cotton sheets, premium bedding, memory foam beds

King Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 185 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Queen Deluxe Room

Queen Deluxe Room | 1 bedroom, Egyptian cotton sheets, premium bedding, memory foam beds

Queen Deluxe Room

9.6 out of 10
Exceptional
(4 reviews)
  • 200 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Suite

Traditional Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, memory foam beds

Traditional Suite

9.4 out of 10
Exceptional
(6 reviews)
  • 290 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Queen Basic Room

Queen Basic Room | Bathroom | Rainfall showerhead, free toiletries, hair dryer, towels

Queen Basic Room

9.6 out of 10
Exceptional
(7 reviews)
  • 135 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for First Floor Budget Queen

First Floor Budget Queen | 1 bedroom, Egyptian cotton sheets, premium bedding, memory foam beds

First Floor Budget Queen

  • 139 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for First Floor ADA Queen Standard

First Floor ADA Queen Standard | 1 bedroom, Egyptian cotton sheets, premium bedding, memory foam beds

First Floor ADA Queen Standard

10.0 out of 10
Exceptional
(2 reviews)
  • 220 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for First Floor Junior Suite (2 Twin XLs or 1 King)

First Floor Junior Suite (2 Twin XLs or 1 King) | 1 bedroom, Egyptian cotton sheets, premium bedding, memory foam beds

First Floor Junior Suite (2 Twin XLs or 1 King)

  • 207 sq ft
  • Sleeps 2
  • 2 Large Twin Beds OR 1 King Bed

View all photos for First Floor Deluxe Suite (2 Twin XLs or 1 King)

First Floor Deluxe Suite (2 Twin XLs or 1 King) | Living area | 55-inch Smart TV with digital channels, Netflix, Hulu

First Floor Deluxe Suite (2 Twin XLs or 1 King)

8.0 out of 10
Very good
(1 review)
  • 328 sq ft
  • Sleeps 4
  • 2 Twin Beds OR 1 King Bed

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About this property

The Looking Glass Hotel

Hotel in Santurce
This smoke-free hotel features free WiFi in public areas. Housekeeping is available on request.
The Looking Glass Hotel offers 20 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. Memory foam beds feature Egyptian cotton sheets and premium bedding. 55-inch Smart televisions come with digital channels and Netflix.

Bathrooms include bathtubs or showers with rainfall showerheads. This San Juan hotel provides complimentary wireless Internet access. Housekeeping is offered on request and hair dryers can be requested.

The Looking Glass Hotel features a terrace. Wireless Internet access is complimentary.

The Looking Glass Hotel is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 25 per day); reservations required

Conveniences

  • Guidebooks
  • Limited-hour front desk

Guest services

  • Housekeeping (on request)
  • Proposal/romance packages

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar in shower (34 inches high)
  • Grab bar near toilet (33 inches high)
  • Hand-held showerhead
  • Handrails in stairways (30 inches high)
  • Height-adjustable showerhead
  • Roll-in shower (57 inches wide)
  • Smooth flooring in room
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (24 inches high)
  • Wheelchair-accessible registration desk (44 inches high)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM
Early check-in subject to availability
Early check-in fee: USD 50
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

The front desk is open daily from 9:00 AM - 5:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Access code, front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: USD 25 per day (500 ft away)
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

The Looking Glass Hotel Hotel
The Looking Glass Hotel San Juan
The Looking Glass Hotel Hotel San Juan

Reviews

The Looking Glass Hotel Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 196 out of 259 reviews
Rating 8 - Good. 42 out of 259 reviews
Rating 6 - Okay. 14 out of 259 reviews
Rating 4 - Poor. 5 out of 259 reviews
Rating 2 - Terrible. 2 out of 259 reviews

Reviews

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice and can walk to quite a few places. Front desk was helpful with recommendations on food. Was able to walk to La Placita as well.
Stayed 2 nights in Aug 2025

8/10 Good

Keyla, Hallandale Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in outstanding conditions. Clean decoration is amazing. Room space is acceptable. Neighborhood is not the best but hotel is safe. Good location near to everything in metro area. The only complaint i have is noise level. I was 1st floor right in front of entrance i can hear all the talks from ppl coming late. They know and they even give you earplugs. If i stay needs to be 2nd floor and up.
Stayed 2 nights in Aug 2025

10/10 Excellent

Judy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice boutique hotel. I would stay there again. The location was very convenient to everything. The rooms are modern, the bed is comfortable. It would be nice to have hooks in the room to hang wet towel and clothes. The patio on the 4th floor was a nice touch. There are several good restaurant's and bars within walking distance. It is convenience for Uber pickup & drop off.
Stayed 4 nights in Aug 2025

10/10 Excellent

Astrid

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at The Looking Glass Hotel in Santurce and had such a great experience! The place itself is beautiful, clean, and super comfortable exactly what I was hoping for. The staff was friendly and made me feel welcome right away. The only thing worth noting is that the surrounding area didn’t feel the safest at first glance, but honestly it wasn’t too bad once I settled in. Inside the hotel, though, everything was perfect and I always felt secure. Overall, I’d definitely recommend The Looking Glass Hotel to anyone visiting Santurce it’s a hidden gem!
Stayed 1 night in Aug 2025

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Linoshka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was so clean and looked so pretty inside !! Straight to the point !! It had all you needed ! We loved that we could change the temp to our liking ! Will definitely be staying here again
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great stay, awesome location & entry info was awesome
Stayed 1 night in Aug 2025

10/10 Excellent

ALEXANDRA E

Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Immaculately clean. Xavier at front desk was friendly and helpful. A must stay is you're visiting PR.
Stayed 1 night in Aug 2025

10/10 Excellent

Reymundo

Stayed 1 night in Jul 2025

10/10 Excellent

Haydee, Merida

Stayed 1 night in Jul 2025

10/10 Excellent

Magda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel Near El Choli

Stayed for a concert room and location of hotel were great. The only thing was the parking it’s limited so keep that in mind.
Stayed 1 night in Jul 2025

8/10 Good

Daniel

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Anceshy

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and great quick check in
Stayed 2 nights in Jun 2025

10/10 Excellent

Grishma

Stayed 4 nights in Jul 2025

10/10 Excellent

Sterling

Liked: Cleanliness, amenities, property conditions & facilities
Front desk was just amazing very nice, very helpful, informative, and always available arrived at 2am and still could get ahold of them to change my entrance code to get in and throughout the trip they where giving me info and recommendations so helpful.
Stayed 4 nights in Jun 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot

Amazing location convenient to everything in Puerto rico. It was really easy to Uber around the city. The staff was super friendly and helpful.
Stayed 1 night in Jun 2025

10/10 Excellent

Glorimar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. The room was very cleaned. The staff is very communicative. It has several places to eat nearby.
Stayed 1 night in May 2025

10/10 Excellent

Yolanda

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean, excellent bed, nice staff and very convenient location. Close to coffe shops and restaurants.
Stayed 1 night in Jun 2025

10/10 Excellent

Raymond

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Marshall, Roswell

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend this hotel, short walk to several good restaurant. Great staff!
Stayed 2 nights in Jun 2025

6/10 Okay

Dana, Hope

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It’s a beautiful historical hotel with modern amenities. However, we booked it as an overnight stay before leaving for home from the airport. I’d highly recommend it if you are visiting San Juan to party and enjoy the night life. But we had to be up at 3am for our flight and we both got zero sleep. The walls are paper thin and you can hear every roaring engine, every partying group as they walk down the sidewalk, and every loud drunk person that is staying in the hotel as well. They provide earplugs, but even using them, it was no help. WAY TOO LOUD. There are also strange plumbing issues because of the age of the building, so you were not allowed to flush toilet paper and it had to be disposed of in the trash can. Very unsanitary.
Stayed 1 night in Jun 2025

10/10 Excellent

John

It was very clean had great aroma when u enter .Definitely would stay there again
Stayed 1 night in Jun 2025

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the cozy space being in the area it’s in. Exactly what we were looking for just for one night.
Stayed 1 night in Jun 2025

10/10 Excellent

Alfred

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025