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Hyatt Regency Grand Reserve Puerto Rico

4.0 star property

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Photo gallery for Hyatt Regency Grand Reserve Puerto Rico

3 outdoor pools, open 7:00 AM to 10:00 PM, sun loungers
3 outdoor pools, open 7:00 AM to 10:00 PM, sun loungers
4 restaurants, breakfast served
Lobby
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Room service
  • 24/7 front desk
  • Bar
  • Housekeeping

Explore the area

Map
200 Coco Beach Blvd. Highway 955-I, Río Grande, 00745
  • Coco Beach Golf and Country Club
    ‪2 min drive‬
  • Carabali Rainforest Park
    ‪15 min drive‬
  • Luquillo Beach
    ‪15 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪36 min drive‬

Room options

View all photos for Premium Room, 2 Double Beds, Garden View

Premium Room, 2 Double Beds, Garden View | View from room

Premium Room, 2 Double Beds, Garden View

9.6 out of 10
Exceptional
(7 reviews)
  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Garden View

1 bedroom, premium bedding, pillowtop beds, in-room safe

Premium Room, 1 King Bed, Garden View

9.8 out of 10
Exceptional
(10 reviews)
  • 515 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed

9.4 out of 10
Exceptional
(116 reviews)
  • 520 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room (2 QUEEN BEDS)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room (2 QUEEN BEDS)

8.8 out of 10
Excellent
(26 reviews)
  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Villa (1 KING BED)

Premier Villa (1 KING BED) | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Premier Villa (1 KING BED)

  • 1075 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Premier Villa, Ocean View (1 KING BED)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Premier Villa, Ocean View (1 KING BED)

10.0 out of 10
Exceptional
(1 review)
  • 1075 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 2 Double Beds, Ocean View

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Double Beds, Ocean View

7.6 out of 10
Good
(4 reviews)
  • 520 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Villa (2 QUEEN BEDS)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Deluxe Villa (2 QUEEN BEDS)

7.4 out of 10
Good
(3 reviews)
  • 688 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

1 bedroom, premium bedding, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Ocean View

9.2 out of 10
Wonderful
(22 reviews)
  • 520 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room (2 DOUBLE, ACCESSIBLE ROLL-IN SHOWER)

View from room

Room (2 DOUBLE, ACCESSIBLE ROLL-IN SHOWER)

8.2 out of 10
Very good
(11 reviews)
  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Garden View

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Garden View

9.2 out of 10
Wonderful
(47 reviews)
  • 520 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Garden View

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Garden View

8.4 out of 10
Very good
(29 reviews)
  • 520 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Garden View

9.0 out of 10
Wonderful
(40 reviews)
  • 513 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Villa, Ocean View (2 Queen Beds)

View from room

Deluxe Villa, Ocean View (2 Queen Beds)

8.0 out of 10
Very good
(1 review)
  • 689 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Villa, 1 King Bed, Ocean View

1 bedroom, premium bedding, pillowtop beds, in-room safe

Deluxe Villa, 1 King Bed, Ocean View

8.0 out of 10
Very good
(4 reviews)
  • 685 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Oceanfront

1 bedroom, premium bedding, pillowtop beds, in-room safe

Deluxe Room, 2 Double Beds, Oceanfront

9.0 out of 10
Wonderful
(14 reviews)
  • 520 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Garden View

View from room

Deluxe Room, 2 Double Beds, Garden View

9.2 out of 10
Wonderful
(34 reviews)
  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Villa, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Deluxe Villa, 1 King Bed

7.6 out of 10
Good
(4 reviews)
  • 689 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Oceanfront

Deluxe Room, 1 King Bed, Oceanfront | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Oceanfront

9.4 out of 10
Exceptional
(24 reviews)
  • 520 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About this property

Hyatt Regency Grand Reserve Puerto Rico

4-star resort in Zarzal
Spend the day relaxing at the beach, practicing your swing on Hyatt Regency Grand Reserve Puerto Rico's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.
Hyatt Regency Grand Reserve Puerto Rico offers 579 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies or patios. Pillowtop beds feature premium bedding. 50-inch Smart televisions come with digital channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

This Río Grande resort provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including an outdoor tennis court. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Hyatt Regency Grand Reserve Puerto Rico, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Dining is available at one of the resort's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This beach resort also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center. Onsite parking is available (surcharge).

Hyatt Regency Grand Reserve Puerto Rico is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Water's Edge - This restaurant serves breakfast and lunch.
Nori Asian Grill - This restaurant serves dinner only. Reservations are required. Open daily.
Prime 787 - This restaurant serves dinner only. Reservations are required. Open daily.
Nectar - Onsite restaurant. Reservations are required. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Self parking on site (USD 16.73 per night)
  • Valet parking on site (USD 27.88 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 35 for adults and USD 20 for children
  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Nectar
  • Nori Asian Grill
  • Prime 787
  • Water's Edge

Things to do

  • 18-hole golf course
  • 24-hour gym
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Hot tub
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Pro golf shop
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • 40,000 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 20 buildings
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 35 lbs per pet)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per night
  • Resort fee: 18.0 percent of room rate
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 35 for adults and USD 20 for children
  • Airport shuttle fee: USD 96 per person (roundtrip)
  • Airport shuttle fee per child: USD 96 (roundtrip)
  • Self parking fee: USD 16.73 per night
  • Valet parking fee: USD 27.88 per night
  • Pet fee: USD 150 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM
Reservations are required for golf tee times and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Gran Melia Golf
Gran Melia Golf Puerto Rico
Gran Melia Golf Resort
Melia Coco Beach Puerto Rico Resort Rio Grande
Gran Melia Puerto Rico
Gran Melia Puerto Rico Golf
Gran Melia Resort Puerto Rico
Puerto Rico Golf Resort
Puerto Rico Gran Melia
Puerto Rico Gran Melia Resort
Gran Melia Golf Resort Puerto Rico Rio Grande
Gran Melia Golf Puerto Rico Rio Grande
Paradisus Puerto Rico
Gran Melia Golf Resort Puerto Rico Hotel Rio Grande
Sol Melia Rio Grande
Gran Melia Rio Grande
Melia Coco Beach Puerto Rico Resort
Melia Coco Beach Puerto Rico Rio Grande
Gran Melia Golf Resort Puerto Rico
Melia Coco Beach Puerto Rico Resort Rio Grande
Melia Coco Beach Puerto Rico Rio Grande
Resort Melia Coco Beach Puerto Rico Rio Grande
Rio Grande Melia Coco Beach Puerto Rico Resort
Melia Coco Beach Puerto Rico Resort
Resort Melia Coco Beach Puerto Rico
Gran Melia Golf Resort Puerto Rico
Hyatt Regency Coco Beach Resort Rio Grande
Hyatt Regency Coco Beach Rio Grande
Hyatt Regency Coco Beach
Resort Hyatt Regency Coco Beach Resort Rio Grande
Rio Grande Hyatt Regency Coco Beach Resort Resort
Resort Hyatt Regency Coco Beach Resort
Gran Melia Golf Resort Puerto Rico
Melia Coco Beach Puerto Rico
Hyatt Regency Coco Beach Resort Rio Grande
Hyatt Regency Coco Beach Rio Grande
Hyatt Regency Coco Beach
Resort Hyatt Regency Coco Beach Resort Rio Grande
Rio Grande Hyatt Regency Coco Beach Resort Resort
Resort Hyatt Regency Coco Beach Resort
Gran Melia Golf Resort Puerto Rico
Melia Coco Beach Puerto Rico
Hyatt Regency Coco Rio Grande

Hyatt Regency Grand Reserve Puerto Rico Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1507 out of 2300 reviews
Rating 8 - Good. 430 out of 2300 reviews
Rating 6 - Okay. 193 out of 2300 reviews
Rating 4 - Poor. 83 out of 2300 reviews
Rating 2 - Terrible. 87 out of 2300 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maria Isabel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing to relax and stay there. If you are looking something like this, it is the right place. The beach is amazing, service incredible and rooms perfect. The only thing is that they do not mop the floors daily, there was a lot of dust under the beds and the lamps were full of dust too. The balcony was really dirty. However, if you want to explore the island, you will want to rent a car or stay more like in San Juan or Condado or Isla verde. The only observation we have for the hotel is that after 6pm is too boring. They should have more activities or shows to entertain the people at night.
Stayed 4 nights in Mar 2025

10/10 Excellent

milton

Liked: Cleanliness
Stayed 1 night in Mar 2025

6/10 Okay

Valentina

Traveled with partner
Liked: Cleanliness
The Property is very nice, but the service is poor. and the food is terrible. Worst food I had in a resort, overpriced, not even a decent breakfast. The coffee shop sells a decent cappuccino, pastries are less than average, no variety. Don't expect a fine sand beach and crystal blue water, lots of seaweed.
Stayed 4 nights in Mar 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Kayla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic at the hyatt, staff overall was warm and pleasant. The beach/ pool/ area around the property is absolutely beautiful. The only thing that we didnt expect was the additional $65 dollars a day from booking with a third party (expedia). Originally our package was about $1100, we were very surprised to see a checkout bill for an additional $1000, 500 being this hotel booking fee. Why dont they just include that amount in the original booking price? We were not super happy to find that out upon check out. But overall. Would recommend to friends/ family.
Stayed 5 nights in Mar 2025

8/10 Good

Elizabeth, Rock Hall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was nice but a bit isolated because it’s on a peninsula. Rent a car at the airport if you want to sightsee. Lots of places on the resort to rest. Enjoyed one of the smaller pools because it was less noisy and you could get a cabana.
Stayed 6 nights in Mar 2025

2/10 Terrible

Jake

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible don’t stay
Stayed 5 nights in Mar 2025

4/10 Poor

Lauren Aletia Marie, Franklin

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

nancy

Stayed 2 nights in Mar 2025

10/10 Excellent

Britt

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful family vacation

We enjoyed our family vacation to this property. There was a lot to do with the beach, 3 different pools and multiple restaurants. The food was good and service was very friendly. Only issue was getting our rooms cleaned when we were out of our room each day.
Stayed 4 nights in Mar 2025

4/10 Poor

Dan

Stayed 2 nights in Mar 2025

10/10 Excellent

ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice resort for families

Hotel was large and clean. Nice pools. Would be nicer if there was more breakfast options. Dinner options were so-so. Nice for families.
Stayed 4 nights in Mar 2025

4/10 Poor

Valerie, Boynton Beach

Disliked: Staff & service, property conditions & facilities
Stood in line for 45 minutes for coffee. Should have coffee available in lobby. Trollies to and from the room were hit or miss. Mostly walked. Long walk especially at night. Property was very confusing to navigate and signage was poor. Upon check in was assigned to an occupied room so that had to be corrected. To turn the light on, the switch turns every light in the room on. Free wifi was terrible. Couldn’t check my emails. Finally, left my wedding band on the counter in my room along with 2 charging cables and the service personnel did not turn the items in. Very disappointed with the whole experience.
Stayed 3 nights in Mar 2025

8/10 Good

Brittini

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was really great from the drivers that took us to our bungalows, concierge, to the restaurant servers, to Guillermo at the front desk. Everyone was so kind and informative. The booking for restaurants were a bit confusing because when we saw that reservations were full we were not made aware that we could still walk in.
Stayed 3 nights in Mar 2025

4/10 Poor

Nancy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Over priced with little amenties

Would not stay there again. Felt charged for everything, not many amenities, just pools. Resort fee was 60/day , maybe good for conferences but not a holiday.
Stayed 4 nights in Mar 2025

10/10 Excellent

Shamira Yasmine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
12 out of 10. Absolutely phenomenal!! You don’t have to leave the property ever! Beach, pool, cabanas, drinks and food. I would have preferred to stay at the resort instead of going to Old San Juan. Cannot wait to return!
Stayed 3 nights in Mar 2025

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great family friendly place with stunning views of the ocean.
Stayed 5 nights in Mar 2025

2/10 Terrible

Katie Sol

Stayed 6 nights in Mar 2025

10/10 Excellent

Maral

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Leonardo

Stayed 7 nights in Mar 2025

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expansive property, with a very relaxed atmosphere!
Stayed 3 nights in Mar 2025

8/10 Good

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very easy vacation. Nice, large property, felt like capacity much greater and appreciated that it didn’t feel busy. Staff are excellent and very responsive. Prices for food and beverages are reasonable. Food was very good in general and have a picky family, something for everyone. Really liked our room, “double queen” suite, beautiful view of water and pool from balcony. Great layout for a family to share the space with dividers and pullout couch, especially the bathroom area. Misslesding though since the beds were actually Full size! Overall very positive. Wish we didn’t have to continually ask for towels every night but to shower with a family of 4, never had enough. Smaller side pool was great, quieter than main but there is no staff there until 10 or 11am and no towels available until then. Coffee is difficult to get in the morning, lines are long, very under staffed and only have small sizes. Tennis racquets to borrow are cheap and child size, with balls that are dead. Worst meal was the most expensive at the steak house. Meat was funky, probably dry aged, though not described as such, poorly cooked and not worth the price at all. I think it may be slow or off season, and while I felt like staff worked hard, friendly and helpful, very understaffed to meet needs. Property looks fine overall but when you look closer, flower/plant beds are bare, no much, or rocks, just dirt, often with exposed white watering pipes, looks cheap and like they don’t care about appearance.
Stayed 4 nights in Mar 2025