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Urbana Hotel

2.0 star property

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Photo gallery for Urbana Hotel

Superior Room | Premium bedding, pillowtop beds, free WiFi, bed sheets
Exterior
Hallway
Exterior
Shower, hair dryer, towels, soap

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
102 C. Pelayo, San Juan, San Juan, 00901
  • Port of San Juan
    ‪6 min walk‬
  • Pan American Pier
    ‪1 min drive‬
  • Puerto Rico Convention Center
    ‪4 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪17 min drive‬

Room options

View all photos for Basic Room

Basic Room | Premium bedding, pillowtop beds, free WiFi, bed sheets

Basic Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Premium bedding, pillowtop beds, free WiFi, bed sheets

Superior Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Premium bedding, pillowtop beds, free WiFi, bed sheets

Deluxe Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

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  • Air conditioning
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4.2 out of 5, Very Good, (1000)
The price is $159
per night
$192 total
includes taxes & fees
Apr 29 - Apr 30
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About this property

Urbana Hotel

Hotel in San Juan Antiguo
Concierge services, a 24-hour front desk, and free self parking are available at this smoke-free hotel. Housekeeping is available on request.
Urbana Hotel offers 20 air-conditioned accommodations with hair dryers. Pillowtop beds feature premium bedding. Smart televisions are featured in guestrooms.

Bathrooms include showers. This San Juan hotel provides complimentary wireless Internet access. Housekeeping is offered on request and change of towels can be requested.

Urbana Hotel features concierge services. The property has a 24-hour front desk. Onsite uncovered self parking is complimentary.

Urbana Hotel is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV

More

  • Air conditioning

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 23

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 12 percent

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Urbana Hotel Hotel
Urbana Hotel San Juan
Urbana Hotel Hotel San Juan

Urbana Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 127 out of 222 reviews
Rating 8 - Good. 41 out of 222 reviews
Rating 6 - Okay. 28 out of 222 reviews
Rating 4 - Poor. 14 out of 222 reviews
Rating 2 - Terrible. 12 out of 222 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Eduardo G

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place I have ever been
Stayed 16 nights in Dec 2024

10/10 Excellent

Serena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was amazing. Close parking. Bars and restaurants in walking distance. Easy to get a Uber. Bed was comfy.
Stayed 2 nights in Jan 2025

2/10 Terrible

PETER

Traveled with family
Disliked: Staff & service
😤
This hotel was very disappointing. Although it was rated excellent by hotels.com, nothing was near excellent. Check in was delayed with only one person to assist us, who was responsible for other properties. We had to walk a block with our three suitcases to the hotel after the check in. We had a lot of baggage because we were going on a 10 day cruise in 2 days. We had to walk up 3 floors, carrying our luggage as no elevator in building. No AC was on when we arrived to this very tiny room. No closet, no where but the bed to open luggage. The bathroom also tiny with one 10” wide sink, no counter or any hooks to hang anything. No hot water, which we reported and never got fixed. Situated in a run down area undergoing some renovations. The place was clean. Would never stay here again!
Stayed 1 night in Jan 2025

10/10 Excellent

Bryce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the urbana was really great. nice and quiet location. walkable area and safe
Stayed 3 nights in Dec 2024

2/10 Terrible

Jasmine

Traveled with partner
Disliked: Staff & service, property conditions & facilities
DISAPPOINTING EXPERIENCE PLEASE READ BEFORE BOOKING! We were extremely disappointed with our stay at the Urbana hotel. To start off (and most important to us)there is no consistent hot water unless the solar panels are heated up, if there are clouds in the forecast while your staying there, you can forget about being able to come in and take a long hot shower/bath after a day of activities. I understand that perhaps solar panels are more cost effective for the owners but this is so inconvenient and unreliable for guests. The beds are in bad shape and cave in at the middle. My wife and I wake up with back aches everyday since we’ve arrived. The hotel does not have a generator, and given the frequent power outages in Puerto Rico, this is a major inconvenience. As a business owner myself I cannot wrap my head around having my guests literally left in the dark/heat at their expense. And last but not least, the lack of amenities is also alarming. There is a mini fridge on the floor. They couldn’t even take the extra step to put it at a higher level! (God forbid someone had back issues, they would never be able to use the fridge.) and the toiletries provided are of the cheapest quality you can think of. definitely not what I expected for the price I paid. Overall, this hotel falls short of even basic hospitality expectations. I would not anyone recommend staying here! This review was done while in PR. BUT when we got home. My wife had mouse poop In her luggage.it was thrown out!!
Stayed 4 nights in Dec 2024

2/10 Terrible

Julio

Disliked: Cleanliness, amenities, property conditions & facilities
Place was so bad. I only stood there one night. And had to pay for another a combination
Stayed 4 nights in Dec 2024

4/10 Poor

Jeffrey

Traveled with family
Disliked: Amenities, property conditions & facilities
We showered in cold/luke warm water even before the power outage occurred. The front desk was aware but kept blaming it on the solar power that powers the water heater is having issues, but the water temperature was cold from Dec 30-Jan 3rd. This is unacceptable.
Stayed 4 nights in Dec 2024

4/10 Poor

MILIXA

Stayed 1 night in Dec 2024

6/10 Okay

Gerardo

Liked: Staff & service
Disliked: Amenities
Stayed 2 nights in Dec 2024

8/10 Good

OLUWABUNMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todas las empleadas muy amables y serviciales
Stayed 1 night in Dec 2024

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything
Stayed 11 nights in Dec 2024

10/10 Excellent

Agnes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient location. Friendly staff.
Stayed 1 night in Dec 2024

10/10 Excellent

Rita

Stayed 1 night in Dec 2024

6/10 Okay

Hakon

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing
Stayed 5 nights in Dec 2024

10/10 Excellent

linette, saint cloud

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property, clean, quiet, and top tier staff A definite stay
Stayed 1 night in Dec 2024

10/10 Excellent

Jeffrey

Stayed 3 nights in Oct 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get stay staff was amazing ! I would definitely stay again
Stayed 1 night in Nov 2024

10/10 Excellent

Camiel

Stayed 1 night in Oct 2024

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay near San Juan Port. It was clean and secure. For me, it have to improve the soaps ( bad olor) and the water was almost cool. In conclusion for fhe price is a place ware I would stay again.
Stayed 1 night in Dec 2024

8/10 Good

Xinhui

Liked: Staff & service
It’s more a rental property and security woke us up at midnight because of a drunk man.
Stayed 1 night in Dec 2024

8/10 Good

Darcy

Traveled with partner
Liked: Cleanliness, staff & service
Front Desk staff was great! Great recommendations for dining, sites etc. Room very small and ammenities were sparse for price. Leaky window caused water on floor by bed in the morning.
Stayed 1 night in Dec 2024

10/10 Excellent

Daniel, Cooper City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, comfortable bed, wonderful pillows, customer service and attentiveness was excellent! Great job!
Stayed 1 night in Dec 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2024