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Urbana Hotel

2.0 star property

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Photo gallery for Urbana Hotel

City view
Shower, hair dryer, towels, soap
Exterior
Hallway
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Parking included
  • Free WiFi
$163
includes taxes & fees
Nov 4 - Nov 5

Explore the area

View in a map
102 C. Pelayo, San Juan, San Juan, 00901
  • Place, Port of San Juan
    ‪7 min walk‬
  • Place, Puerto Rico Convention Center
    ‪4 min drive‬
  • Place, Pan American Pier
    ‪5 min drive‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪13 min drive‬

Room options

View all photos for Basic Room

Premium bedding, pillowtop beds, free WiFi, bed sheets

Basic Room

8.2 out of 10
Very good
(11 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Premium bedding, pillowtop beds, free WiFi, bed sheets

Deluxe Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Premium bedding, pillowtop beds, free WiFi, bed sheets

Superior Room

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About this property

Urbana Hotel

Hotel in San Juan Antiguo
Concierge services, a 24-hour front desk, and free self parking are available at this smoke-free hotel. Housekeeping is available on request.
Urbana Hotel offers 20 air-conditioned accommodations with hair dryers. Pillowtop beds feature premium bedding. Smart televisions are featured in guestrooms.

Bathrooms include showers. This San Juan hotel provides complimentary wireless Internet access. Housekeeping is offered on request and change of towels can be requested.

Urbana Hotel features concierge services. The property has a 24-hour front desk. Onsite uncovered self parking is complimentary.

Urbana Hotel is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV

More

  • Air conditioning

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 23

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 15 percent

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Urbana Hotel Hotel
Urbana Hotel San Juan
Urbana Hotel Hotel San Juan

Urbana Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 226 out of 381 reviews
Rating 8 - Good. 65 out of 381 reviews
Rating 6 - Okay. 56 out of 381 reviews
Rating 4 - Poor. 16 out of 381 reviews
Rating 2 - Terrible. 18 out of 381 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jorge

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Alfredo

Stayed 3 nights in Aug 2025

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Best spot hands down we lived it staff was easy to communicate and friendly
Stayed 1 night in Jul 2025

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was conveniently located. Easy to access tourist attractions from property. Staff were very friendly and helpful. We weren’t too happy about having to climb so many stairs due to our room being switched from 2nd to 3rd floor b/c our room door would not lock.
Stayed 4 nights in Jul 2025

6/10 Okay

Krystal

Liked: Staff & service
The property is close to old San Juan and Escambron Beach.
Stayed 9 nights in Jul 2025

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff. Pretty much all we needed.
Stayed 5 nights in Jun 2025

10/10 Excellent

Juntian

Stayed 1 night in Jun 2025

10/10 Excellent

Heriberto

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Rosheena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great vibes
Stayed 1 night in Jul 2025

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2025

10/10 Excellent

Luis

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice and friendly. Definitely would come back to this hotel in the future.
Stayed 4 nights in Jul 2025

8/10 Good

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience.
Stayed 9 nights in Jul 2025

10/10 Excellent

Miguel

Stayed 9 nights in Jul 2025

6/10 Okay

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Average
Stayed 1 night in Jul 2025

10/10 Excellent

JORGE, Santo Domingo Este

Stayed 1 night in Mar 2025

10/10 Excellent

Jose, Santa Isabel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar, el servicio espectacular, muy amable las chicas.
Stayed 2 nights in Jul 2025

8/10 Good

Shira

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The staff was wonderful. There was a place across the street to have delicious empanadillas and a bakery down the road for breakfast. The room was small but clean and just what we needed for one night to explore Viejo San Juan. There is a club right next door so if noise bothers you keep that in mind but it didn’t bother us.
Stayed 1 night in Jul 2025

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!! Loved
Stayed 1 night in Jul 2025

10/10 Excellent

Kaitlyn

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

8/10 Good

Eduard

Liked: Cleanliness, amenities, property conditions & facilities
I like the property the system of room services they use is nice, they ask you by text message if you need service or not
Stayed 6 nights in Jul 2025

10/10 Excellent

Quinn

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Really nice people, great location. A couple hiccups that weren't their fault but they always fixed everything and we had a wonderful experience here. The small rooms are really super super super tiny so be forewarned!
Stayed 6 nights in Jun 2025

6/10 Okay

Shavon

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I enjoyed the room with the big windows….the breeze was everything
Stayed 5 nights in Jun 2025

10/10 Excellent

Manuel, Santo Domingo

Business traveler
Liked: Cleanliness, property conditions & facilities
The beds and pillows are VERY confortable, the room that i got was a bit small but EXTREMELLY clean.. Customer service is 1A, very very good.
Stayed 2 nights in Jun 2025

10/10 Excellent

Angelina Bella

Liked: Cleanliness, amenities, property conditions & facilities
Great place! Will stay here again
Stayed 5 nights in Jun 2025

10/10 Excellent

Frank

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!!!!
Stayed 4 nights in Jun 2025