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Hotel Mercy

2.0 star property

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Photo gallery for Hotel Mercy

Double Room | Down comforters, laptop workspace, free WiFi
Free parking nearby
Point of interest
Exterior
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free WiFi
$59
includes taxes & fees
Oct 28 - Oct 29

Explore the area

View in a map
7ma calle 07017, San juan la laguna, solola, San Juan La Laguna, Solola, 07017
  • Place, Calle del Café
    ‪2 min walk‬
  • Place, Lake Atitlán
    ‪3 min walk‬
  • Place, Church of Saint Peter
    ‪3 min drive‬
  • Airport, Quetzaltenango (AAZ-Los Altos)
    ‪75 min drive‬

Room options

View all photos for Comfort Single Room

Comfort Single Room | Down comforters, laptop workspace, free WiFi

Comfort Single Room

8.8 out of 10
Excellent
(3 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room

Double Room | Down comforters, laptop workspace, free WiFi

Double Room

  • 226 sq ft
  • Lake view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Comfort Single Room

Comfort Single Room | Down comforters, laptop workspace, free WiFi

Comfort Single Room

8.0 out of 10
Very good
(1 review)
  • 215 sq ft
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Double Room

Family Double Room | Down comforters, laptop workspace, free WiFi

Family Double Room

  • 301 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Double Room

Comfort Double Room | Down comforters, laptop workspace, free WiFi

Comfort Double Room

  • 226 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Double Room

Family Double Room | Down comforters, laptop workspace, free WiFi

Family Double Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Double Room

Family Double Room | Down comforters, laptop workspace, free WiFi

Family Double Room

  • 301 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Double Room

Family Double Room | Down comforters, laptop workspace, free WiFi

Family Double Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Double Room

Family Double Room | Down comforters, laptop workspace, free WiFi

Family Double Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Single Room

Comfort Single Room | Down comforters, laptop workspace, free WiFi

Comfort Single Room

  • 301 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Single Room

Deluxe Single Room | Down comforters, laptop workspace, free WiFi

Deluxe Single Room

  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Single Room

Deluxe Single Room | Down comforters, laptop workspace, free WiFi

Deluxe Single Room

  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Single Room

Deluxe Single Room | Down comforters, laptop workspace, free WiFi

Deluxe Single Room

  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Single Room

Deluxe Single Room | Down comforters, laptop workspace, free WiFi

Deluxe Single Room

  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Mercy

San Juan La Laguna hotel walkable to Lake Atitlán
This smoke-free hotel features free breakfast and free WiFi in public areas.
Hotel Mercy offers 7 accommodations. Rooms open to furnished balconies or patios. Beds feature down comforters. This San Juan La Laguna hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Bathrooms include showers.
A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

Hotel Mercy is a smoke-free property.

A complimentary continental breakfast is served each morning between 8:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM

Conveniences

  • Limited-hour front desk

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter

Bathroom

  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

Hotel Mercy Hotel
Hotel Mercy San Juan La Laguna
Hotel Mercy Hotel San Juan La Laguna

Reviews

Hotel Mercy Reviews

8.2

Very Good

9.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 13 out of 27 reviews
Rating 8 - Good. 7 out of 27 reviews
Rating 6 - Okay. 4 out of 27 reviews
Rating 4 - Poor. 1 out of 27 reviews
Rating 2 - Terrible. 2 out of 27 reviews

Reviews

8/10 Good

Herberth

Stayed 2 nights in May 2025

8/10 Good

Poonam Preet K

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were a little bit sceptical about this hotel because it is relatively new - but we loved our stay and would recommend it! The staff is very kind and helpful; the hotel has recently introduced free breakfast coffee, which is delicious and made to order. It is very well located to the centre of San Juan and it has a beautiful view of the lake and mountains. It’s clear that the staff are still working on improving the hotel but there is no active construction going on right now. The shower was not very hot, and did not drain very well, but otherwise, we really enjoyed our stay!
Stayed 2 nights in Jun 2025

2/10 Terrible

Carolyn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend staying here. Room was unclean and the shower kept leaking and flooding the room. We were only given 1 bath towel to share between 2 people. Location is not the nicest and very loud at night, making it difficult to sleep.
Stayed 2 nights in May 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito Hotel, amable atención.
Stayed 1 night in Apr 2025

2/10 Terrible

Fizza

Disliked: Cleanliness, staff & service, property conditions & facilities
The wifi doesnt work, no one speaks englisb

6/10 Okay

Mariluz

Traveled with family
Liked: Amenities
Esta cerca a la Laguna.
Stayed 2 nights in Apr 2025

10/10 Excellent

freddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very helpful, rooms are clean and comfy
Stayed 3 nights in Apr 2025

8/10 Good

Crystian

Liked: Cleanliness, staff & service
No TV in the room
Stayed 1 night in Apr 2025

10/10 Excellent

Viktor

Stayed 4 nights in Apr 2025

10/10 Excellent

Thomas

Stayed 2 nights in Mar 2025

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Jorelli

Liked: Cleanliness
Stayed 1 night in Mar 2025

8/10 Good

Christine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was lovely, but our door was hard to close. You had to really slam it for it to lock. It would have been nice to have coffee and breakfast available in the morning. I had to go out and try to find coffee in fhe morning. Most other places in the area offer free breakfast included in the price of the room. Otherwise it was nice.
Stayed 1 night in Mar 2025

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2025

10/10 Excellent

Haralambos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely family run hotel

This is a nice new hotel in San Juan, and very reasonably priced. The staff are all friendly and welcoming, and the area feels very safe and full of locals. It's a short walk into town or down to the pier. The rooms are large with nice high ceilings and you can sit out on wicker rocking chairs to enjoy the outside. No biting bugs due to altitude so you can relax! It would be nice to have a few hooks in the room to hang towels, coats etc.
Stayed 3 nights in Feb 2025

10/10 Excellent

Caroline

Stayed 2 nights in Feb 2025

8/10 Good

Kevin, Santa Catarina Pinula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar tranquilo
Stayed 1 night in Jun 2025

10/10 Excellent

CARLOS E, Bogota

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

ANTONIO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es muy bello y está a unos minutos del centro. Sin duda volvería a hospedarme aquí
Stayed 2 nights in May 2025

8/10 Good

elisabeth

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Nous bien aimé notre séjour à l'hôtel Mercy. La chambre était très grande et propre. Le seul point négatif, est que l'hôtel est encore en construction. Donc, il n'y a pas de service offert c'est encore un chantier de construction à l'extérieur.
Stayed 3 nights in Apr 2025

10/10 Excellent

Taty

Liked: Cleanliness, property conditions & facilities
Habitación sin aire acondicionado pero en relación calidad y precio está bien
Stayed 2 nights in Apr 2025

10/10 Excellent

Fatima

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar agradable, muy lindo, excelente para descansar y relajarse.
Stayed 1 night in Apr 2025

10/10 Excellent

Erika B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena opción de hospedaje en San Juan

El hotel es sencillo, pero cómodo. Buena relación, calidad -precii
Stayed 1 night in Mar 2025