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Hotel Excelsior Cimone

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

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Reviews

5.8 out of 10

Popular amenities

  • Bar
  • Laundry
  • Pet friendly
  • Air conditioning
  • Housekeeping
  • Free WiFi

Explore the area

Map
Via Passo Rolle 92, Primiero San Martino di Castrozza, TN, 38054
  • San Martino di Castrozza Ski Area
    1 min walk
  • Paneveggio-Pale di San Martino Nature Park
    1 min walk
  • Dolomites
    1 min walk
  • Bolzano (BZO)
    96 min drive

Room options

View all photos for Quadrupla comfort

Desk, free WiFi, bed sheets

Quadrupla comfort

  • 377 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Bunk Beds

View all photos for Camera Standard con letto matrimoniale o 2 letti singoli

Desk, free WiFi, bed sheets

Camera Standard con letto matrimoniale o 2 letti singoli

  • 194 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Tripla Comfort

Desk, free WiFi, bed sheets

Tripla Comfort

  • 269 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Similar properties

Front of property

Hotel Fratazza

Restaurant
Air conditioning
Game room
Business services
4.2 out of 5, Very Good, (46)
The price is $151
per night
$170 total
includes taxes & fees
Jan 11 - Jan 12
Hotel Fratazza

About this property

Hotel Excelsior Cimone

3-star Primiero San Martino di Castrozza hotel steps from Dolomites
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a coffee shop/cafe, a meeting room, and concierge services.
Hotel Excelsior Cimone offers 80 accommodations with complimentary toiletries. Digital television is provided. Bathrooms include showers with rainfall showerheads, and bidets.

This Primiero San Martino di Castrozza hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Primiero San Martino di Castrozza hotel also offers ski storage, tour/ticket assistance, and concierge services.

Hotel Excelsior Cimone is a smoke-free property.

Hotel Excelsior Cimone has a restaurant on site.

Languages

English, French, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 24 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in

Renovations and closures

The property is closed between April 10 and June 15.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 10 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Cribs (infant beds) are available for EUR 5.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 10 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 5.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Excelsior Cimone
Excelsior Cimone San Martino di Castrozza
Excelsior Hotel Cimone
Excelsior Hotel Cimone San Martino di Castrozza
Orovacanze Hotel Excelsior Cimone San Martino di Castrozza
Orovacanze Hotel Excelsior Cimone
Orovacanze Excelsior Cimone San Martino di Castrozza
Orovacanze Excelsior Cimone
Hotel Excelsior Cimone San Martino di Castrozza
Hotel Excelsior Cimone Hotel
Hotel Excelsior Cimone Primiero San Martino di Castrozza
Hotel Excelsior Cimone Hotel Primiero San Martino di Castrozza

Hotel Excelsior Cimone Reviews

Reviews

5.8
Rating 10 - Excellent. 9 out of 74 reviews" "
Rating 8 - Good. 15 out of 74 reviews" "
Rating 6 - Okay. 19 out of 74 reviews" "
Rating 4 - Poor. 21 out of 74 reviews" "
Rating 2 - Terrible. 10 out of 74 reviews" "

6.2/10

Cleanliness

6.2/10

Staff & service

5.8/10

Amenities

5.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Davide

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Marco

Stayed 1 night in Feb 2024

8/10 Good

gianfranco

Stayed 2 nights in Sep 2023

8/10 Good

Marina

Stayed 3 nights in Aug 2023

6/10 Okay

Gianfranco

Stayed 3 nights in Aug 2023

6/10 Okay

Fabio

Stayed 1 night in Aug 2023

8/10 Good

Liga

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location and staff, pilows sucs
Stayed 2 nights in Aug 2023

2/10 Terrible

matteo

Stayed 1 night in Feb 2023

10/10 Excellent

MASSIMO EMILIANO

Stayed 1 night in Feb 2023

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old and smelly. What you see in the picture is the “good” side which does not look quite as run down as it really is. The property is actually more like a cheap nursing home than a hotel. Bathroom has a shower so small you can barely flex your arms to wash yourself. Walls have humidity stains. Furniture old and partially broken. We stayed on the first floor and our balcony was overlooking a terrace covered in tarmac. We couldn’t work up the courage to try breakfast, went straight to the cafeteria in the other side of the street. Management is rude and uncooperative. Simply the worst hotel I ever stayed in. It is such a pity because the hotel is in an excellent position, literally across the street from the cable car to cima Rosetta
Stayed 2 nights in Jul 2019

4/10 Poor

nicola

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Purtroppo organizzazione approssimativa, poca professionalità. Orari delle cene spostate di giorno in giorno, il buffet appena sufficiente, spesso il cibo era freddo, a volte anche di poca qualità. La camera era dotata di una doccia piccolissima, passavano con l'aspirapolvere alle 06:30 del mattino.
Stayed 7 nights in Aug 2024

10/10 Excellent

Francesca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leggendo le precedenti recensioni non sapevo cosa aspettarmi, ma devo dire invece che siamo rimasti soddisfatti. Si la struttura e’un po attempata ma e’pulita e curata. Il personale tutto gentilissimo e disponibile, la colazione varia e buona, la cena ugualmente sempre diversa, per il prezzo va benissimo, disponibili a variabili per bambini. Posizione ottima sia per spostamenti verso i vari trekking sia per passeggiate serali. Non abbiamo mai spostato la macchina . Di fronte c’e’ un rent a bike convenzionato comodissimo. San Martino e’ fantastica❤️
Stayed 4 nights in Aug 2024

2/10 Terrible

Loris

Traveled with family
Disliked: Amenities, property conditions & facilities
Prezzo adeguato ai servizi offerti. Struttura retrò ma in posizione centrale e vicina alla fermata dello skibus. Bagno angusto. Suggerirei di far accendere gli aspiratori in cucina per far sì che l’odore di cucinato non si diffonda per i corridoi della struttura. Nonostante il personale cordiale e disponibile non ci tornerei.
Stayed 2 nights in Mar 2024

6/10 Okay

Suzana

Traveled with family
Liked: Cleanliness
Stayed 2 nights in Mar 2024

2/10 Terrible

Federica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pessima esperienza, struttura datata, classica struttura per le scolaresche. Pulizia precaria. Letto scomodi. Puzza di fumo in camera.
Stayed 1 night in Feb 2024

4/10 Poor

Adriano

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel datato il bagno delle camere è totalmente da rifare (piastrelle rotte, tavoletta del water rotta, scarico dello sciacquone inguardabile. Arredi oramai vetusti e al limite della vivibilità. Non parliamo della cena dai due volti. La cena di Sabato perché pieno di turisti direi buona e abbondante con un buffet di antipasti d veramente impressionante. Mentre la cena della domenica sera hotel riempito di scolaresche, praticamente una miseria una miniporzione di lasagna e buffet inesistente ci dicono che è il menù studenti, trattati come scolaresca anziché come turisti. Stessa cosa con la colazione domenica mattina ancora piena di turisti buon buffet buono e abbondante. Lunedì buffet inesistente stessa motivazione. Quindi si consiglia di evitarlo soprattutto dal lunedì al venerdì. Nota positiva l’animazione
Stayed 2 nights in Jan 2024

6/10 Okay

Rudy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel datato esperienza non bella ,personale poco disponibile,pulizia camere inesistente..non ci tornerei
Stayed 2 nights in Jan 2024

6/10 Okay

Barbara

Traveled with family
Stayed 1 night in Jan 2024

6/10 Okay

Giacomo

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

valentino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In un posto centrale comodo. Personale cortese . Camere con tv nuova
Stayed 3 nights in Sep 2023

10/10 Excellent

Roberto

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Alberto

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Poteva andare meglio
Personale veramente molto gentile e disponibile. Sia la cena che la colazione sono state ottime, il problema è stato l’organizzazione che c’era (anzi che non c’era). Si erano dimenticati di preparare altri 2 posti letto…e la pulizia non era fatta benissimo. Mi ha dato l’impressione di essere in “lavori in corso”…Mancavano degli stipiti alla porta del bagno e il box doccia era così piccolo che per lavarmi ho avuto difficoltà
Stayed 2 nights in Aug 2023

6/10 Okay

Ignazio

Stayed 3 nights in Aug 2023

8/10 Good

Lupo

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soggiorno perfetto, albergo datato con qualche acciacco ma funzionante, personale fantastico e cibo ottimo a volontà, a queste cifra impossibile stare meglio. Cercheremo assolutamente di tornare!
Stayed 5 nights in Aug 2023