3-star San Miguel de Allende hotel close to La Gruta Spa
An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, concierge services, and tour/ticket assistance are onsite.
Hotel Atotonilco El Viejo offers 32 accommodations with safes and complimentary toiletries. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This hot springs hotel also offers an outdoor pool, a terrace, and tour/ticket assistance. Concierge services and wedding services can be provided. Onsite self parking is complimentary.
Hotel Atotonilco El Viejo has designated areas for smoking.
La Palapa - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Languages
English, Spanish
Property amenities
Internet
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Food and drink
A bar/lounge
A restaurant
Snack bar/deli
Restaurants on site
La Palapa
Things to do
Outdoor pool
Playground
Family friendly
Outdoor pool
Playground
Snack bar/deli
Conveniences
Limited-hour front desk
Luggage storage
Safe at front desk
Guest services
Concierge services
Housekeeping (daily)
Tour and ticket assistance
Wedding services
Outdoors
Garden
Picnic area
Terrace
Accessibility
No elevator
More
Banquet hall
Designated smoking areas
Mosquito nets
Room amenities
Bedroom
Bedsheets provided
Bathroom
Bathtub or shower
Free toiletries
Private bathroom
Towels provided
Entertainment
Flat-screen TV with satellite channels
Food and drink
Limited room service
More
Safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
Access methods
Front desk (limited hours)
Pets
Pets allowed for an extra charge of MXN 500 per pet, per day
Welcoming dogs and cats only
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Pet fee: MXN 500 per pet, per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
Property Registration Number PECM530810UT0
We should mention
This property does not have elevators
Property is also known as
Hotel Atotonilco El Viejo San Miguel de Allende
Hotel Atotonilco El Viejo
Atotonilco El Viejo San Miguel de Allende
Atotonilco El Viejo
Atotonilco El Viejo
Hotel Atotonilco El Viejo Hotel
Hotel Atotonilco El Viejo San Miguel de Allende
Hotel Atotonilco El Viejo Hotel San Miguel de Allende
Hotel Atotonilco El Viejo Reviews
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Esta es una revisión honesta de mi experiencia.
1- La habitación tiene TODO lo que puedes necesitar para descansar.
Cama cómoda ✅
Regadera y tina separadas ✅
Televisión y cable ✅
WiFi ✅
Sillón ✅
Ventilador ✅
2- Instalaciones
A pesar de que se nota el paso del tiempo en el hotel, se ha mantenido bastante bien. Doy ejemplos de a qué me refiero...
- Alberca enfrente de suites: 10/10
(Aunque no está padre que la llenen después de las 3 de la tarde y en la noche la vacían así que no puedes nadar en la mañana antes de irte)
- Restaurante: 8/10
(La comida estaba rica pero los precios son algo elevados. Aprox 300-350 por pareja por cada comida)
- Áreas al aire libre: 10/10
(Hay mucho espacio para poder caminar y disfrutar de la naturaleza del lugar.)
Por razones de la pandemia no se puede hacer uso de la alberca techada ni de las mesas de billar. (O al menos no especificaron si se podía o no)
En general nuestra visita fue muy agradable, las personas que nos atendieron fueron bastante amables y en definitiva regresaríamos a pasar otro fin de semana.
I can't say enough nice things about the hotel. The warm spring water pool was wonderful and super clean. There were plenty of little cabanas and lounge chairs around it, and you could order food and bevereges from the restaurant at reasonable prices. Our room had a nice little terrace overlooking the pool and garden with a table and seating. The room was quiet, clean, comfortable with a giant bed, and plenty of hot water. There was a jetted tub and shower too. For the quality, the price was great. We plan on staying here again, and bringing a whole bunch of friends.
Hotel was nice. Pool was beautiful. Restaurant was good and service was excellent. Front desk personnel did not speak English (and unfortunately I don't speak Spanish), but they were super friendly and helpful, and with the help of Google translate (which they would bring up on their computer screen) we were able to communicate.
It was very dirty the rooms and the bathroom was so bad super updated and dirty the shower curtain full of black spots, i never will go back and the front desk refund my money because i showed her the photos .
Verified traveler
Stayed 4 nights in Aug 2019
2/10 Terrible
Verified traveler
Traveled with family
Mar 20, 2019
Disliked: Cleanliness, amenities
DO NOT COME HERE! WASTE OF MONEY!
what didn't i like?
lets start with the basics...
this site is perfect for people with a car or a huge group who dont plan on going anywhere. but the city is famous for weddings! their website said its only a 15 minute drive to the city but its really 20-25 minutes to the center. obtaining a taxi/car was nearly impossible (we had to order one 45 minutes in advance) as there are barely any uber drivers who are willing to drive out that far and bring you back. both taxis and ubers will charge you at their will what they feel to take you to downtown.
as for the hotel, itself, the internet is extremely bad, especially inside the room you will get no service. the rooms have no telephone to call a lobby or a concierge so you better hope you downloaded whatsapp to save the number & dial someone in at the front and hope you have wifi service to download the app & go through the registration process if you haven't already. there's no blowdryer, the towels were ripped, the sheets were dirty and the vault in the room was not very "safe". i have pics
My mom had to go to the cafe to bring back to the room two coffees but they were extremely watered down. kind of like if you buy Nescafe coffee powder and pour water from the sink was what first came to mind. the employees themselves have mentioned that many previous guests whom have stayed with them have complained but the owners think they're lies. the property is nice, but theres SO much to improve!!
Verified traveler
Stayed 2 nights in Feb 2019
8/10 Good
darren
Mar 7, 2019
Liked: Cleanliness, staff & service, room comfort
Relaxing and Quaint
Nice place to relax! A bit far from everything and a bit rustic but I guess that is the charm! Not a lot of services! Great pool and delicious breakfast
Excelente experience with lots of sight seeing places and history
Alvaro
Stayed 3 nights in Jun 2017
8/10 Good
Edgar
Jun 11, 2017
Liked: Cleanliness, staff & service, room comfort
Very nice overall
The room and pool are super nice how ever the area is too dry. And it doesn't have wifi and the equipment in the gym and entreteinment room is very outdated
Edgar
Stayed 2 nights in Jun 2017
10/10 Excellent
Verified traveler
Feb 20, 2017
Liked: Cleanliness, staff & service
Neat economical resort
Jacuzzi pump didn't work. A little too cold in the room in February. Top notch otherwise. Quiet, tropical, great!
Verified traveler
6/10 Okay
Verified traveler
Nov 26, 2016
Liked: Cleanliness, staff & service, room comfort
Water stopped working, Bathroom smelled like it was over a backed up septic tank. It was a really nice room other than those two things, however, Atotonilco village is close by and very nice
Beautiful facilities. Magic old Mexico style.The swimming pool was cleaned daily and had warm water. The service was excellent. Restaurant with great food.
The place is great and the pool is amazing, the hotel is better than pictures . However the hotel
Manager Mr Sandoval is not kind and does not understand about customer service, he does not listen to customers and does not care about customer needs! His way of talking to people is rude and even his behavior is not kind. The owners of the hotel should know that because of this person me and some other guest will not come back as he is everything but service oriented !
Hotel is of type Hacienda, really nice.
Pros :
+ Nice hotel
+ Large and clean Room
+ 2 outdoors Pools and 1 indoor Pool with dayly changed thermal water
+ Tennis courts
+ Water of the pool being used for other things when being changed
Cons :
- A bit far from San Miguel de Allende, so you'll need a car and luck to find a parking spot when in town
- Restaurant service for breakfast was terrible, very slow, had to ask 3 or 4 times to get milk coffee or fruit juice, we let them know to make sure they improve that point
The hotel is perfect if you want to relax after a long day of walking in San Miguel de Allende, We used the restaurant for the continental breakfast that was included in our booking, they weren't aware of it, and continental breakfast doesn't exist at their place so it was hard for them to figure out what it should include. We were ready to pay the extra to get eggs or chilaquiles. They charges us for that, but for a fraction of the price it should have been.
Simon
6/10 Okay
Verified traveler
Nov 17, 2014
Liked: Cleanliness, room comfort
Disliked: Staff & service
TERRIBLE RECEPTIONIST
THERE'S A RECEPTIONIST NAMED ANGELICA, WHO IS NOT A VERY NICE PERSON TO DEAL WITH. IT'S A SHAME THAT THE REST OF THE STAFF DEPEND ON HER.
Es una propiedad antigua y tratan de mantenerla limpia. El cambio diario del agua de la alberca es un valor agregado importante; recibí un masaje terapéutico de lujo con Liliana. Recomendado para quien quiere alejarse del ruido urbano pero hay que aceptar las condiciones rústicas del lugar.