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Hotel Atotonilco El Viejo

3.0 star property

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Photo gallery for Hotel Atotonilco El Viejo

Outdoor pool
Standard Room, 1 King Bed | In-room safe, bed sheets
Breakfast, lunch, dinner served; international cuisine
Reception hall
Standard Room, 1 King Bed | In-room safe, bed sheets

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Room service
  • Pet friendly
  • Parking included
  • Housekeeping

Explore the area

Map
Carretera Santuario Atotonilco s/n, San Miguel de Allende, GTO
  • Sanctuary of Atotonilco
    ‪16 min walk‬
  • La Gruta Spa
    ‪3 min drive‬
  • Escondido Place
    ‪3 min drive‬

Room options

View all photos for Junior Double Room, 2 Double Beds

Junior Double Room, 2 Double Beds | In-room safe, bed sheets

Junior Double Room, 2 Double Beds

  • 172 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | In-room safe, bed sheets

Standard Double Room, 2 Double Beds

  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Suite, 1 King Bed

Luxury Suite, 1 King Bed | In-room safe, bed sheets

Luxury Suite, 1 King Bed

  • 194 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, bed sheets

Standard Room, 1 King Bed

  • 172 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor pool, pool umbrellas, sun loungers

Real de Minas San Miguel de Allende

  • Pool
  • Pet friendly
  • Kids pool
  • Free WiFi
4.2 out of 5, Very Good, (1298)
The price is $99
per night
$119 total
includes taxes & fees
Apr 7 - Apr 8
Real de Minas San Miguel de Allende

About this property

Hotel Atotonilco El Viejo

3-star San Miguel de Allende hotel close to La Gruta Spa
An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, concierge services, and tour/ticket assistance are onsite.
Hotel Atotonilco El Viejo offers 32 accommodations with safes and complimentary toiletries. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This hot springs hotel also offers an outdoor pool, a terrace, and tour/ticket assistance. Concierge services and wedding services can be provided. Onsite self parking is complimentary.

Hotel Atotonilco El Viejo has designated areas for smoking.

La Palapa - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Palapa

Things to do

  • Outdoor pool
  • Playground

Family friendly

  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of MXN 500 per pet, per day
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: MXN 500 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
Property Registration Number PECM530810UT0

We should mention

This property does not have elevators

Property is also known as

Hotel Atotonilco El Viejo San Miguel de Allende
Hotel Atotonilco El Viejo
Atotonilco El Viejo San Miguel de Allende
Atotonilco El Viejo
Atotonilco El Viejo
Hotel Atotonilco El Viejo Hotel
Hotel Atotonilco El Viejo San Miguel de Allende
Hotel Atotonilco El Viejo Hotel San Miguel de Allende

Hotel Atotonilco El Viejo Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 84 out of 210 reviews
Rating 8 - Good. 86 out of 210 reviews
Rating 6 - Okay. 25 out of 210 reviews
Rating 4 - Poor. 7 out of 210 reviews
Rating 2 - Terrible. 8 out of 210 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Federico

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very good but the administration needs to put more efforts in maintenance.
Stayed 2 nights in Mar 2021

10/10 Excellent

Marcela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2021

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Revisión honesta.
Esta es una revisión honesta de mi experiencia. 1- La habitación tiene TODO lo que puedes necesitar para descansar. Cama cómoda ✅ Regadera y tina separadas ✅ Televisión y cable ✅ WiFi ✅ Sillón ✅ Ventilador ✅ 2- Instalaciones A pesar de que se nota el paso del tiempo en el hotel, se ha mantenido bastante bien. Doy ejemplos de a qué me refiero... - Alberca enfrente de suites: 10/10 (Aunque no está padre que la llenen después de las 3 de la tarde y en la noche la vacían así que no puedes nadar en la mañana antes de irte) - Restaurante: 8/10 (La comida estaba rica pero los precios son algo elevados. Aprox 300-350 por pareja por cada comida) - Áreas al aire libre: 10/10 (Hay mucho espacio para poder caminar y disfrutar de la naturaleza del lugar.) Por razones de la pandemia no se puede hacer uso de la alberca techada ni de las mesas de billar. (O al menos no especificaron si se podía o no) En general nuestra visita fue muy agradable, las personas que nos atendieron fueron bastante amables y en definitiva regresaríamos a pasar otro fin de semana.
Stayed 1 night in Feb 2021

8/10 Good

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Feb 2021

10/10 Excellent

dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
I can't say enough nice things about the hotel. The warm spring water pool was wonderful and super clean. There were plenty of little cabanas and lounge chairs around it, and you could order food and bevereges from the restaurant at reasonable prices. Our room had a nice little terrace overlooking the pool and garden with a table and seating. The room was quiet, clean, comfortable with a giant bed, and plenty of hot water. There was a jetted tub and shower too. For the quality, the price was great. We plan on staying here again, and bringing a whole bunch of friends.
Stayed 1 night in Jan 2021

10/10 Excellent

Renée

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
It was a very nice experience, the hotel is very beautiful, the food is good, the massages were AMAZING!!! And it was comfortable and quiet!
Stayed 1 night in Jan 2020

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice please and very convenient because we have a wedding and Is close to the Rancho las sabinas
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Hotel was nice. Pool was beautiful. Restaurant was good and service was excellent. Front desk personnel did not speak English (and unfortunately I don't speak Spanish), but they were super friendly and helpful, and with the help of Google translate (which they would bring up on their computer screen) we were able to communicate.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was very dirty the rooms and the bathroom was so bad super updated and dirty the shower curtain full of black spots, i never will go back and the front desk refund my money because i showed her the photos .
Stayed 4 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities
DO NOT COME HERE! WASTE OF MONEY! what didn't i like? lets start with the basics... this site is perfect for people with a car or a huge group who dont plan on going anywhere. but the city is famous for weddings! their website said its only a 15 minute drive to the city but its really 20-25 minutes to the center. obtaining a taxi/car was nearly impossible (we had to order one 45 minutes in advance) as there are barely any uber drivers who are willing to drive out that far and bring you back. both taxis and ubers will charge you at their will what they feel to take you to downtown. as for the hotel, itself, the internet is extremely bad, especially inside the room you will get no service. the rooms have no telephone to call a lobby or a concierge so you better hope you downloaded whatsapp to save the number & dial someone in at the front and hope you have wifi service to download the app & go through the registration process if you haven't already. there's no blowdryer, the towels were ripped, the sheets were dirty and the vault in the room was not very "safe". i have pics My mom had to go to the cafe to bring back to the room two coffees but they were extremely watered down. kind of like if you buy Nescafe coffee powder and pour water from the sink was what first came to mind. the employees themselves have mentioned that many previous guests whom have stayed with them have complained but the owners think they're lies. the property is nice, but theres SO much to improve!!
Stayed 2 nights in Feb 2019

8/10 Good

darren

Liked: Cleanliness, staff & service, room comfort
Relaxing and Quaint
Nice place to relax! A bit far from everything and a bit rustic but I guess that is the charm! Not a lot of services! Great pool and delicious breakfast
Stayed 2 nights in Feb 2019

8/10 Good

Diana

Liked: Staff & service
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice hotel, very clean, beautiful gardens. Food was good.
Stayed 1 night in Aug 2017

8/10 Good

Alvaro, El Paso TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Important places
Excelente experience with lots of sight seeing places and history
Stayed 3 nights in Jun 2017

8/10 Good

Edgar

Liked: Cleanliness, staff & service, room comfort
Very nice overall
The room and pool are super nice how ever the area is too dry. And it doesn't have wifi and the equipment in the gym and entreteinment room is very outdated
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Neat economical resort
Jacuzzi pump didn't work. A little too cold in the room in February. Top notch otherwise. Quiet, tropical, great!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Water stopped working, Bathroom smelled like it was over a backed up septic tank. It was a really nice room other than those two things, however, Atotonilco village is close by and very nice

10/10 Excellent

Leticia D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, clean, hotel in a magic little town
Beautiful facilities. Magic old Mexico style.The swimming pool was cleaned daily and had warm water. The service was excellent. Restaurant with great food.

8/10 Good

maria, seville spain

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
All great. The place is amazing and beautiful .
The place is great and the pool is amazing, the hotel is better than pictures . However the hotel Manager Mr Sandoval is not kind and does not understand about customer service, he does not listen to customers and does not care about customer needs! His way of talking to people is rude and even his behavior is not kind. The owners of the hotel should know that because of this person me and some other guest will not come back as he is everything but service oriented !

8/10 Good

Simon, France

Liked: Cleanliness, property conditions & facilities
Nice Hacienda but avoid restaurant
Hotel is of type Hacienda, really nice. Pros : + Nice hotel + Large and clean Room + 2 outdoors Pools and 1 indoor Pool with dayly changed thermal water + Tennis courts + Water of the pool being used for other things when being changed Cons : - A bit far from San Miguel de Allende, so you'll need a car and luck to find a parking spot when in town - Restaurant service for breakfast was terrible, very slow, had to ask 3 or 4 times to get milk coffee or fruit juice, we let them know to make sure they improve that point The hotel is perfect if you want to relax after a long day of walking in San Miguel de Allende, We used the restaurant for the continental breakfast that was included in our booking, they weren't aware of it, and continental breakfast doesn't exist at their place so it was hard for them to figure out what it should include. We were ready to pay the extra to get eggs or chilaquiles. They charges us for that, but for a fraction of the price it should have been.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
TERRIBLE RECEPTIONIST
THERE'S A RECEPTIONIST NAMED ANGELICA, WHO IS NOT A VERY NICE PERSON TO DEAL WITH. IT'S A SHAME THAT THE REST OF THE STAFF DEPEND ON HER.

8/10 Good

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un cambio de horario . .
Reservé por tratarse de un lugar con alberca de agua termal. Sin embargo, la van rellenando muy temprano y el frío del ambiente le gana. Vendría bien el rellenado más tarde para aprovechar la temperatura del agua . . La tina de hidromasaje ayuda mucho . .
Stayed 3 nights in Dec 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Solo no me agradó mucho que tienen muchos gatos y siempre están junto a uno. Y sinceramente soy alérgica. Pero independientemente todo súper.
Stayed 2 nights in Dec 2024

8/10 Good

EDGAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una propiedad antigua y tratan de mantenerla limpia. El cambio diario del agua de la alberca es un valor agregado importante; recibí un masaje terapéutico de lujo con Liliana. Recomendado para quien quiere alejarse del ruido urbano pero hay que aceptar las condiciones rústicas del lugar.
Stayed 2 nights in Nov 2024

8/10 Good

Marco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vialidad en construcción, falta renovar algunas cosas de las habitaciones, servicios de restaurante y alberca cierran muy temprano
Stayed 2 nights in Nov 2024