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LOtel-Casa Arca

3.5 star property

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Photo gallery for LOtel-Casa Arca

Outdoor pool
Lunch and dinner served, Mexican cuisine
Premiun Suite King with Bathtub | Balcony view
Front of property
Property entrance

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Bar
  • Room service
  • Laundry
  • Pool

Explore the area

Map
Calle Relox # 22, Col. Centro, San Miguel de Allende, GTO, 37700
  • Allende Garden
    ‪2 min walk‬
  • San Miguel de Allende Historical Museum
    ‪2 min walk‬
  • Church of San Miguel Arcángel
    ‪3 min walk‬

Room options

View all photos for Suite

Suite | 1 bedroom, minibar, in-room safe, desk

Suite

9.4 out of 10
Exceptional
(9 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Suite King

Shower, free toiletries, bathrobes, slippers

Signature Suite King

10.0 out of 10
Exceptional
(1 review)
  • 549 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite King With Bathtub

Suite King With Bathtub | Bathroom | Shower, free toiletries, bathrobes, slippers

Suite King With Bathtub

10.0 out of 10
Exceptional
(3 reviews)
  • 549 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, minibar, in-room safe, desk

Deluxe Double Room

9.6 out of 10
Exceptional
(9 reviews)
  • 549 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Premiun Suite King with Bathtub

Premiun Suite King with Bathtub | 1 bedroom, minibar, in-room safe, desk

Premiun Suite King with Bathtub

10.0 out of 10
Exceptional
(3 reviews)
  • 753 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite King With Bathtub

Master Suite King With Bathtub | 1 bedroom, minibar, in-room safe, desk

Master Suite King With Bathtub

10.0 out of 10
Exceptional
(3 reviews)
  • 678 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Rooftop bar, alfresco dining, open daily

Hacienda El Santuario San Miguel de Allende

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (892)
$193 nightly
The price was $297
The price is $193 total
includes taxes & fees
Hacienda El Santuario San Miguel de Allende

About this property

LOtel-Casa Arca

3.5-star hotel in Zona Centro
This hotel features an outdoor pool, a restaurant, and a bar/lounge. Free cooked-to-order breakfast, free WiFi in public areas, and free valet parking are also provided. Additionally, a poolside bar, 2 coffee shops/cafes, and a snack bar/deli are onsite.
LOtel-Casa Arca offers 22 accommodations with fireplaces and minibars. 45-inch flat-screen televisions come with satellite channels and Netflix. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Dining is available at the restaurant and guests can grab coffee at one of the 2 coffee shops/cafes. The hotel also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers an outdoor pool, a rooftop terrace, and spa services. Onsite self parking and valet parking are complimentary. A total renovation of this property was completed in November 2023.

LOtel-Casa Arca has designated areas for smoking.

A complimentary cooked-to-order breakfast is served each morning between 8 AM and 11:30 AM.
Jacinto 1930 - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 11:30 AM
  • 2 coffee shops/cafes
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Jacinto 1930

Things to do

  • Arcade/game room
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Rooftop terrace

Spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Designated smoking areas
  • Renovated entire property - November 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 45-inch flat-screen TV with satellite channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Fireplace
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

L'Otel 1218 Concept House Hotel San Miguel de Allende
L'Otel 1218 Concept House Hotel
L'Otel 1218 Concept House San Miguel de Allende
L'Otel 1218 Concept House
L otel at 1218 Concept House
LOtel-Casa Arca Hotel
L'Otel at 1218 Concept House
Lotel at Doce18 Concept House
L'Ôtel at Dôce18 Concept House
LOtel-Casa Arca San Miguel de Allende
LOtel-Casa Arca Hotel San Miguel de Allende

LOtel-Casa Arca Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 235 out of 282 reviews
Rating 8 - Good. 29 out of 282 reviews
Rating 6 - Okay. 9 out of 282 reviews
Rating 4 - Poor. 5 out of 282 reviews
Rating 2 - Terrible. 4 out of 282 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

rodolfo

Stayed 1 night in Apr 2025

10/10 Excellent

peter

Stayed 3 nights in Apr 2025

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at LOtel Casa Arca was really beautiful. The stay came with 1 meal per day which you select from their menu and was absolutely delicious! The facilities were clean and the staff very friendly and helpful. It is walking distance (just outside) to the square with so much shopping and many wonderful restaurants. We would definitely stay there again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Costas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

CARYN, JACKSON

Traveled with partner
Liked: Amenities
This hotel was a surprise. It is about a half block off the Jardin square, shopping and restaurants. It was clean and quiet and we would definitely stay there again.
Stayed 1 night in Mar 2025

10/10 Excellent

Sellathurai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sound proof doors really helped with the church bells!
Stayed 4 nights in Mar 2025

4/10 Poor

Saeid, Irvine

Liked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

ELBA

Liked: Cleanliness, staff & service, property conditions & facilities
That is not enough words to express how beautiful and wonderful this place is EVERYTHING WAS AMAZING!!! Wonderful experience 5 Diamond’s hotel for us!!
Stayed 2 nights in Mar 2025

10/10 Excellent

Stephen, Greenville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location in Centro. Breakfast is included and it is wonderful and plenty. The rooftop bar is very nice but doesn’t have great views like others in town. The staff was great and most were very pleasant. Not all spoke English but it wasn’t usually a problem. I highly recommend this hotel
Stayed 4 nights in Mar 2025

10/10 Excellent

Cesar, Santo Domingo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Bien pero un poco sobrevalorado

Hotel es lindo y está bien ubicado. Restaurantes muy buenos y el nuevo rooftop está super. Pero para el precio (que es comparable con hoteles 5 estrellas) le falta calidad en el servicio y mejorar terminaciones en las habitaciones y algunas áreas comunes que se ven deterioradas. Tener en cuenta que queda en una calle peatonal y no ofrecen asistencia con equipaje.
Stayed 3 nights in Mar 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

ALFONSO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente beds
Stayed 1 night in Feb 2025

6/10 Okay

Adrian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They charged me again when I arrived. I had already paid through expedia. I ended up paying double and with no fast solution
Stayed 2 nights in Feb 2025

10/10 Excellent

Cambria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was fully satisfied
Stayed 3 nights in Jan 2025

10/10 Excellent

Rosio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

PAMELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

WOW

What a fabulous hotel, our room was amazing!
Stayed 3 nights in Jan 2025

10/10 Excellent

Victoria

Stayed 2 nights in Dec 2024

10/10 Excellent

Teresita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Diego, Chula Vista

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful! Thank you,
Stayed 2 nights in Nov 2024

10/10 Excellent

Daniel

Stayed 5 nights in Oct 2024

10/10 Excellent

Daisy, Lancaster

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel in walking distance from the centro
Stayed 2 nights in Nov 2024

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024