2/10 Terrible
Melanie
Traveled with family and small children
Apr 3, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches ! Roaches ! Checked in on my first night and had roaches in the kitchen. Called front desk to notify. Said they can’t accommodate me because my stay of 7 nights was too long and they had no other room’s available. They said they would notify manger and he would get back to me, and they would send someone to spray. Manager never called to follow up, and no one came to spray . Also didn’t have hot water in my room for the first 3 nights. I called and no one showed up to fix it till the 4th night . Then the next day hot water was gone had to call again. Sat by the pool with family. We ordered food it took an hour for nuggets and fries to come . A family of 6 sat down 30 minutes after us and received their food first. I asked a server they said it wasn’t my order follow up with who placed your order. I had to go to kitchen and complain and ask why my food was taking so long. All they said was it’s coming . The staff and hotel cater to a certain demographic over others. Even though we all pay the same price. I had family members staying in a three bedroom penthouse and they also had no water . The personal jacuzzi in the room doesn’t work. It’s basically a mini pool. They also complained and nothing was done. They did a horrible job of cleaning rooms. The staff never came . My room was only cleaned 3 days out of the 7 nights . I had to call every morning and request service and when we would return to our room nothing was cleaned. No clean towels . We basically had to beg.
Melanie
Stayed 7 nights in Mar 2025
