4/10 Poor
Leonard
Feb 26, 2025
Disliked: Property conditions & facilities, room comfort
Hoodwinked
I booked this place after watching several videos about it on YouTube. There is a big difference between what Luis advertised and what is reality.
Upon arrival I was met with a flood in my room. The floor was visibly wet and the room smelled moldy. Our bellman returned us to the main house to rectify the problem. The staff at the front desk seemed disinterested in our issue but the bellman contacted a manager who gave us a comparable room. The activities advertised and the amenities advertised were not completely correct. There is no night life on this resort with mentioning. The TVs are all steaming and completely dependent on WiFi. There was a power surge that disabled the in room phones and TVs for a few hours.
Housekeeping is available upon request but takes forever to come to the room. The food at this place is not Caribbean at all but a cheap imitation. The resort is dusty from the unpacked gravel roads so it’s wise to keep everything of if the ground. Is you have dark clothes you will need dry cleaning when you get home. The rooms are bungalow type rooms on the well disguised timeshare facility but there in now microwaves or kitchens. They provide no utensils in what appears to be counters in the rooms but there useless. There is a Murphy type table that is attached to a countertop but there is no chairs or stools in the room so where do we eat at? The rooms have wooden shudders on all windows but there is only a screen on the exterior for the bugs.
Leonard
Stayed 5 nights in Feb 2025
