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SureStay Hotel by Best Western San Rafael

2.5 star property

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Photo gallery for SureStay Hotel by Best Western San Rafael

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Exterior
Exterior
Standard Room, 1 Queen Bed, Accessible, Non Smoking | Bathroom | Combined shower/tub, hair dryer, towels

Reviews

6.4 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk
The current price is $122
includes taxes & fees
May 17 - May 18

Explore the area

View in a map
865 Franciso Blvd East, San Rafael, CA, 94901
  • Place, San Rafael Pacifics Albert Park
    ‪2 min drive‬
  • Place, Mission San Rafael Arcangel
    ‪3 min drive‬
  • Place, Dominican University of California
    ‪3 min drive‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Standard Room, 1 Queen Bed, Accessible, Non Smoking | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Standard Room, 1 Queen Bed, Accessible, Non Smoking | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

SureStay Hotel by Best Western San Rafael

Hotel in Canal
A 24-hour front desk, free newspapers, and RV/bus/truck parking are available at this smoke-free hotel. Free self-serve breakfast and free WiFi in public areas are also provided. Other amenities include a vending machine.
SureStay Hotel by Best Western San Rafael offers 32 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. LED televisions come with cable channels. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a vending machine, complimentary newspapers in the lobby, and RV/bus/truck parking. Onsite self parking is complimentary.

SureStay Hotel by Best Western San Rafael is a smoke-free property.

A complimentary self-serve breakfast is served each morning between 7:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 9:00 AM

Family friendly

  • In-room crib
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for USD 15.0 per night

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators

Property is also known as

San Rafael Travelodge

Travelodge in Hotel San Rafael

San Rafael Travel Lodge

Travel Lodge San Rafael

Travelodge San Rafael Hotel

Travelodge San Rafael

Travelodge Wyndham San Rafael Hotel

Travelodge Wyndham San Rafael

Travelodge San Rafael Hotel San Rafael

San Rafael Travelodge

San Rafael Travel Lodge

Travel Lodge San Rafael

Travelodge in San Rafael

Surestay By Best Rafael Rafael

Travelodge by Wyndham San Rafael

SureStay Hotel by Best Western San Rafael Hotel

SureStay Hotel by Best Western San Rafael San Rafael

SureStay Hotel by Best Western San Rafael Hotel San Rafael

SureStay Hotel by Best Western San Rafael Reviews

Reviews

6.4
Rating 10 - Excellent. 205 out of 1004 reviews
Rating 8 - Good. 246 out of 1004 reviews
Rating 6 - Okay. 243 out of 1004 reviews
Rating 4 - Poor. 153 out of 1004 reviews
Rating 2 - Terrible. 157 out of 1004 reviews

7.0/10

Cleanliness

6.4/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Jessica

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The flooring was buckling and separated in some areas with signs of prior flooding. Not 5 minutes after sitting down we noticed a bug and when looking around the room (not moving anything) we noticed the roaches just crawling around. We left immediately as we had a small child with us. Staff seemed aware of the big problem.
Stayed 1 night in Feb 2026

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Feb 2026

6/10 Okay

Yonatan

Stayed 3 nights in Jan 2026

10/10 Excellent

Mirna

Stayed 3 nights in Jan 2026

10/10 Excellent

Stephanie

Stayed 2 nights in Jan 2026

4/10 Poor

Leanne

Traveled with partner
Disliked: Property conditions & facilities
You can stand the middle of the room and slant yourself because of the ground being uneven, we stayed on the second floor.
Stayed 1 night in Nov 2025

10/10 Excellent

Alexander

Stayed 3 nights in Jan 2026

8/10 Good

Wei

Stayed 2 nights in Dec 2025

8/10 Good

Megumi

Liked: Cleanliness, property conditions & facilities
Clean room
Stayed 1 night in Dec 2025

10/10 Excellent

meagan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2026

10/10 Excellent

Sophia

Liked: Cleanliness, property conditions & facilities
The room was spotless, spacious, and the shower water was hot and soothing. The night manager at the front desk is also a really kind human. She cares about people because another guest needed jumper cable and she went out of her way to obtain one for the guest.
Stayed 1 night in Dec 2025

8/10 Good

Aaron

Business traveler
Liked: Amenities
Nice inside rooms.
Stayed 2 nights in Dec 2025

10/10 Excellent

meagan

Business traveler
Liked: Cleanliness, staff & service, amenities
Clean and welcoming
Stayed 1 night in Aug 2025

10/10 Excellent

meagan

Business traveler
Liked: Cleanliness, staff & service, amenities
Yes, clean and helpful
Stayed 3 nights in Dec 2025

10/10 Excellent

Ganesh

Stayed 2 nights in Nov 2025

6/10 Okay

Gregory

Disliked: Staff & service, amenities
Commercial area
Stayed 1 night in Sep 2025

10/10 Excellent

jose

Stayed 4 nights in Nov 2025

4/10 Poor

Julie

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Room was terrible. Peeling wall paper, toilet leaking on floor, filthy carpeting. The floor was very soft in places like rotten under carpet. They claimed to have breakfast included, but we didn't check it out because the lobby was so tiny. The property was just run down. Very disappointed
Stayed 1 night in Nov 2025

4/10 Poor

Heather

Disliked: Cleanliness, amenities
Did not have fitted sheets. Floor had gaping in the wood. Wouldn't recommend
Stayed 2 nights in Oct 2025

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities
Room was clean and comfortable! Loved the amenities which was just what I needed and the staff was very nice! Would certainly stay again! Thanks so much!
Stayed 3 nights in Oct 2025

6/10 Okay

Michael

Liked: Cleanliness
Noisy and not very safe area
Stayed 2 nights in Oct 2025

4/10 Poor

Daniel

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
When we arrived, even though the room looked like it had been cleaned, the restroom was still dirty with toilet paper still in the toilet, and no extra rolls near by. There was a bad smell in the room and the surrounding area.
Stayed 2 nights in Oct 2025

10/10 Excellent

Andrew

Stayed 1 night in Oct 2025

4/10 Poor

Joshua

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The place is falling apart a bit structurally. The front desk is tiny and is where an also tiny breakfast is served. Front desk staff had a very indifferent demeanor. Double charged us accidentally and took over a week to resolve it. Totally serviceable for a needed place to stay, not recommended for leisure/vacation.
Stayed 3 nights in Aug 2025

6/10 Okay

Christina, Albany

Breakfast options pretty limited
Stayed 1 night in Sep 2025