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SureStay Hotel by Best Western San Rafael

Property class: 2.5

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Photo gallery for SureStay Hotel by Best Western San Rafael

A hotel with a parking lot, a sign for 'SureStay', and a clear sky.
A hotel entrance with a covered driveway, a sign for 'SureSt Hotel', and a view of parked cars.
A hotel room with a bed, a desk, a chair, a TV, and a mirror.
A hotel room with two beds, a desk, a TV, and a window with curtains.
A hotel room with two beds, a desk, and a chair. There are framed pictures on the walls and a lamp on the desk.

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk
The current price is $126
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
865 Franciso Blvd East, San Rafael, CA, 94901
  • Place, Marin Country Mart
    ‪2 min drive‬
  • Place, Dominican University of California
    ‪3 min drive‬
  • Place, Marin County Civic Center
    ‪6 min drive‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a desk, and a bathroom.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a desk, and a bathroom.

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

A hotel room with a bed, a desk, a chair, two framed artworks, and a bathroom visible through an open door.

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a desk, a TV, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A neatly made bed with a wooden headboard, a bedside table, and two framed artworks on the wall.

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

A hotel room with a bed, a desk, a television, and a window with curtains.

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with two beds, a desk, and a window with curtains.

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free wired internet

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

A hotel room with a large bed, a desk with a chair, a window with curtains, and a framed picture on the wall.

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a large bed, a desk, and a chair. There are two framed pictures on the wall.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

A hotel room with a bed, a desk with a chair, a television, and a window with curtains.

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

SureStay Hotel by Best Western San Rafael

Hotel in Canal
A 24-hour front desk, free newspapers, and RV/bus/truck parking are available at this smoke-free hotel. Free self-serve breakfast and free WiFi in public areas are also provided. Other amenities include a vending machine.
SureStay Hotel by Best Western San Rafael offers 32 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. LED televisions come with cable channels. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a vending machine, complimentary newspapers in the lobby, and RV/bus/truck parking. Onsite self parking is complimentary.

SureStay Hotel by Best Western San Rafael is a smoke-free property.

A complimentary self-serve breakfast is served each morning between 7:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 9:00 AM

Family friendly

  • In-room crib
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for USD 15.0 per night

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

San Rafael Travelodge

Travelodge in Hotel San Rafael

San Rafael Travel Lodge

Travel Lodge San Rafael

Travelodge San Rafael Hotel

Travelodge San Rafael

Travelodge Wyndham San Rafael Hotel

Travelodge Wyndham San Rafael

Travelodge San Rafael Hotel San Rafael

San Rafael Travelodge

San Rafael Travel Lodge

Travel Lodge San Rafael

Travelodge in San Rafael

Surestay By Best Rafael Rafael

Travelodge by Wyndham San Rafael

SureStay Hotel by Best Western San Rafael Hotel

SureStay Hotel by Best Western San Rafael San Rafael

SureStay Hotel by Best Western San Rafael Hotel San Rafael

SureStay Hotel by Best Western San Rafael Reviews

Reviews

6.6
Rating 10 - Excellent. 232 out of 1000 reviews
Rating 8 - Good. 247 out of 1000 reviews
Rating 6 - Okay. 225 out of 1000 reviews
Rating 4 - Poor. 145 out of 1000 reviews
Rating 2 - Terrible. 151 out of 1000 reviews

7.2/10

Cleanliness

6.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderful helping to coordinate the best room for sleeping during day due to work all night :)
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the motel was clean and convenient.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Luis Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Roudolf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and clean room, well educated and friendly staff! Absolutely Excellent!
Stayed 4 nights in Jun 2026
Verified review

6/10 Okay

Gloria

Liked: Staff & service, amenities
We didn't take the breakfast, the room was ok
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities
Clean room, comfy bed and room was good size.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Elijah

Disliked: Staff & service
Great inexpensive hotel conveniently located by freeway . Traveling for a basketball tournament wish they would’ve had a breakfast !
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Gavino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this place one week in advance of a Saturday night stay compared to prices plus or -5 miles , this is a good value for the price @ $ 150 with taxes - the room is nothing fancy, but adequate equipped with a king size bed a small clean microwave a clean refrigerator a nice flatscreen TV with Comcast cable - most important all the bed linens and bath towels were crispy clean we pulled them back and the mattresses are clean - we didn’t have any disturbances and slept pretty good. The room did its job for us.
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Sherry

Disliked: Amenities
I wouldn’t stay here again
Stayed 2 nights in Apr 2026
Verified review

4/10 Poor

Sonja

Disliked: Property conditions & facilities
Advertised as a hotel but was a motel. Run down and gross. Even killed a cockroach in our room.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Aaron

Liked: Amenities
Nice inside rooms.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Stay
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities
Nice
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

meagan

Liked: Cleanliness, staff & service, amenities
Clean and welcoming
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities
Room was clean and comfortable! Loved the amenities which was just what I needed and the staff was very nice! Would certainly stay again! Thanks so much!
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Was very happy with our stay. Staff were extremely friendly and accommodating.
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They let me check in @9am after working night shift and that is very considerate of them. Good thing the room was available at that time. The room itself is clean and tidy. Has a refrigerator and microwave. Overall my stay was very comfortable!
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Rebecca

Liked: Cleanliness
Parking was good. There wasnt a real breakfast. Just coffee and juice and a pre-packaged pastry. Very miss leading.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly, room was very clean.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice convenient nice family run
Stayed 3 nights in May 2025
Verified review

4/10 Poor

Samuel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not clean. There was hair all over the tub . The water from the shower would not drain. Staff was not friendly . Would not recommend
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

meagan

Liked: Cleanliness, staff & service, amenities
Yes, clean and helpful
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Russell

Liked: Cleanliness, staff & service
Very modest motel, but meticulously clean with a good staff.
Stayed 3 nights in Mar 2023
Verified review

10/10 Excellent

David

Best bed we’ve ever had in a motel. Great nights sleep.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

MerLynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2026