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SureStay Hotel by Best Western San Rafael

2.5 star property

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Photo gallery for SureStay Hotel by Best Western San Rafael

Exterior
Lobby
Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Free daily self-serve breakfast
Exterior

Reviews

6.4 out of 10

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Breakfast included
  • Parking included
  • Air conditioning
  • Free WiFi
$102
includes taxes & fees
Jan 4 - Jan 5, 2026

Explore the area

View in a map
865 Franciso Blvd East, San Rafael, CA, 94901
  • Place, Marin Country Mart
    ‪2 min drive‬
  • Place, Dominican University of California
    ‪2 min drive‬
  • Place, Mission San Rafael Arcangel
    ‪2 min drive‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪41 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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About this property

SureStay Hotel by Best Western San Rafael

Hotel in Canal
A 24-hour front desk, free newspapers, and RV/bus/truck parking are available at this smoke-free hotel. Free self-serve breakfast and free WiFi in public areas are also provided. Other amenities include a vending machine.
SureStay Hotel by Best Western San Rafael offers 32 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. LED televisions come with cable channels. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a vending machine, complimentary newspapers in the lobby, and RV/bus/truck parking. Onsite self parking is complimentary.

SureStay Hotel by Best Western San Rafael is a smoke-free property.

A complimentary self-serve breakfast is served each morning between 7:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 9:00 AM

Family friendly

  • In-room crib
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators

Property is also known as

San Rafael Travelodge
Travelodge in Hotel San Rafael
San Rafael Travel Lodge
Travel Lodge San Rafael
Travelodge San Rafael Hotel
Travelodge San Rafael
Travelodge Wyndham San Rafael Hotel
Travelodge Wyndham San Rafael
Travelodge San Rafael Hotel San Rafael
San Rafael Travelodge
San Rafael Travel Lodge
Travel Lodge San Rafael
Travelodge in San Rafael
Surestay By Best Rafael Rafael
Travelodge by Wyndham San Rafael
SureStay Hotel by Best Western San Rafael Hotel
SureStay Hotel by Best Western San Rafael San Rafael
SureStay Hotel by Best Western San Rafael Hotel San Rafael

Reviews

SureStay Hotel by Best Western San Rafael Reviews

6.4

7.0/10

Cleanliness

6.4/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 184 out of 1004 reviews
Rating 8 - Good. 251 out of 1004 reviews
Rating 6 - Okay. 251 out of 1004 reviews
Rating 4 - Poor. 154 out of 1004 reviews
Rating 2 - Terrible. 164 out of 1004 reviews

Reviews

10/10 Excellent

Nora Resendiz

Stayed 2 nights in Sep 2025

2/10 Terrible

Daniel

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was supposed to be a non smoking room but reeked of cigarettes. Bedding was dirty/stained.
Stayed 1 night in Aug 2025

4/10 Poor

Jason

Stayed 1 night in Aug 2025

2/10 Terrible

Regina

The room smelled like pee. The pillows were flat and needed to be thrown away.
Stayed 1 night in Aug 2025

2/10 Terrible

Jake

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay at this hotel. Disgusting unclean pillowcases caused inflammation and pimples on my girlfriend’s ear. The place feels extremely unsafe, the area and the people around the area make it feel extremely uncomfortable. We were very concerned for our safety staying at this hotel, for whether damage would be caused to our car whilst staying. We entered our room initially to the smell of marijuana, when alerting the front desk he offered to swap the room but did not apologise for it or seem to feel too bad. Our next room had a huge dent in the wall upon opening the door, but whatever. I have never felt unsafe staying at a hotel until this stay. Other guests were smoking marijuana outside the hotel room doors, that we had to tell to stop then eventually call the front room desk so they would in this no smoking hotel. This hotel cost $155 for the night, an incredible rip off, with issues that i would not even expect from a $50/night place. AVOID AT ALL COSTS.
Stayed 1 night in Aug 2025

8/10 Good

Harry

Stayed 3 nights in Aug 2025

10/10 Excellent

Baoning

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great. I checked in late. But everything works out! I am glad.
Stayed 1 night in Aug 2025

8/10 Good

Timothy

Stayed 1 night in Aug 2025

10/10 Excellent

Alexsandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Easy parking. Quiet area. Close to downtown town.
Stayed 1 night in Aug 2025

8/10 Good

Jerald

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad for the money
Stayed 5 nights in Aug 2025

8/10 Good

Mario

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The room looks as it is on website. Very clean all around. Well maintained
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The property is clean and works for a quick stay, but the surrounding area is just a little rough. Evidence of prostitution and partying is only 1 street away. I think the property itself is safe enough
Stayed 1 night in Jul 2025

2/10 Terrible

Ryan

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property looked great. Room clean and well cared for. Unfortunately this sight is not for people or construction workers who need to stay for the week. No parking. Have to park out on the street. $4000 worth of tools that were locked up on the truck still managed to get stollen out of the work truck
Stayed 3 nights in Jul 2025

2/10 Terrible

Ka Yan

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The breakfast is very limited and the room is not very clean with some ants
Stayed 3 nights in Jul 2025

10/10 Excellent

David

Traveled with partner
Best bed we’ve ever had in a motel. Great nights sleep.
Stayed 1 night in Jul 2025

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities
Just OK!
Stayed 3 nights in Jul 2025

10/10 Excellent

Gina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Price

Very nice for the price. The breakfast was simple, but perfect for us. A bagel with cream cheese, yogurt, fruit and coffee. The location was also nice and centralized for all of our outings. Our room was very comfortable.
Stayed 3 nights in Jul 2025

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inside was really nice and clean. Outside was a bit sketchy at first.
Stayed 1 night in Jul 2025

10/10 Excellent

Hassan

Stayed 1 night in Jul 2025

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Desk clerk at check in was cold and abrupt.
Stayed 1 night in Jul 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Bao

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
close to my destination
Stayed 2 nights in Jul 2025

8/10 Good

Thurston

Stayed 2 nights in Jul 2025

6/10 Okay

Ian, Sacramento

Someone took a deuce in the fridge and the body wash wasn't conditioner and for that matter the shampoo wasn't really up to stuff either but other than the horrible experience it was really nice and staying up all night because all the noise was even better thank you
Stayed 1 night in Jul 2025