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Akelarre - Relais & Châteaux

5.0 star property

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Akelarre Ocean Suite | Room amenity
Akelarre Ocean Suite | Minibar, in-room safe, desk, blackout drapes
Bar (on property)
Beach/ocean view
Panoramic Deluxe | Terrace/patio

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Bar
  • Pool
  • Spa
  • Breakfast included
  • Gym

Explore the area

Map
Padre Orcolaga, 56, San Sebastián, 20008
  • Monte Igueldo
    ‪5 min drive‬
  • Concha Promenade
    ‪6 min drive‬
  • Ondarreta Beach
    ‪12 min drive‬
  • San Sebastian (EAS)
    ‪34 min drive‬

Room options

View all photos for Akelarre Ocean Suite

Akelarre Ocean Suite | Room amenity

Akelarre Ocean Suite

  • 1076 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Panoramic Deluxe

Panoramic Deluxe | Minibar, in-room safe, desk, blackout drapes

Panoramic Deluxe

  • 645 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Horizon

Double Horizon | Minibar, in-room safe, desk, blackout drapes

Double Horizon

  • 538 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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Exterior

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About this property

Akelarre - Relais & Châteaux

5-star hotel in Igueldo
Along with 2 restaurants, this smoke-free hotel has an attached winery and a full-service spa. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include an indoor pool, a 24-hour fitness center, and a bar/lounge.
Akelarre - Relais & Châteaux offers 22 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. Accommodations offer separate sitting areas. A pillow menu is available. Plasma televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and bidets.

This San Sebastián hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include hair dryers and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.
AKELARRE has 3 treatment rooms including rooms for couples. Services include facials, body wraps, and body treatments. The spa is equipped with Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

A winery is attached to this San Sebastián hotel. In addition to a full-service spa, Akelarre - Relais & Châteaux features an indoor pool and a sauna. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This luxury hotel also offers a 24-hour fitness center, a rooftop terrace, and spa services. Complimentary self parking is available on site, along with a car charging station.

Akelarre - Relais & Châteaux is a smoke-free property.

A complimentary full breakfast is served each morning between 8:00 AM and 10:30 AM.
Akelarre - This fine-dining restaurant serves breakfast, lunch, and dinner. 3-star Michelin rating. Reservations are required.
Oteiza - Onsite restaurant. Open daily.

Awards and affiliations

The property is a member of Relais & Chateaux.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 8:00 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Akelarre
  • Oteiza

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Steam room
  • Winery

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility

More

  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • iPod dock
  • Plasma TV

Food and drink

  • Late-night room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children 14 and younger are not allowed at this property; All guests older than 14 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 14 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
Guests under 16 years old are not allowed in the spa

Property is also known as

Hotel Akelarre San Sebastian
Akelarre San Sebastian
Akelarre
Hotel Akelarre
Akelarre Relais Châteaux
Akelarre Relais & Chateaux
Akelarre - Relais & Châteaux Hotel
Akelarre - Relais & Châteaux San Sebastián
Akelarre - Relais & Châteaux Hotel San Sebastián

Akelarre - Relais & Châteaux Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 100 out of 121 reviews
Rating 8 - Good. 12 out of 121 reviews
Rating 6 - Okay. 6 out of 121 reviews
Rating 4 - Poor. 1 out of 121 reviews
Rating 2 - Terrible. 2 out of 121 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

6/10 Okay

ALEXANDER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities, room comfort
Life of luxury
This place is amazing! Every room is designed so it is completely private, so you can have the curtains open on the entire glass wall in the bedroom and look out over the Bay of Biscay, and soak in the tub while inhaling the ocean air. You are practically outside. They really take care of you, here. They have a spa, and they are attached to the Akelarre Restaurant (3 Michelin stars) that started it all.
Stayed 2 nights in Apr 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Oct 2023

10/10 Excellent

Flavio

Stayed 2 nights in Sep 2023

10/10 Excellent

JULIETA

Stayed 2 nights in Aug 2023

10/10 Excellent

Alan

Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is extraordinary - incredibly beautiful. Staff was outstanding.

10/10 Excellent

Kathleen, santa fe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding truly one of the first class properties in the world the Michelin three star incredible had a chance to meet the chef.. charming , humorous , twinkle in his eye .. fantastic food A must stop if you’re traveling through Spain
Stayed 2 nights in Sep 2022

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish we could stay longer
We spent a very relaxing and comfortable 3 nights at Hotel Akelarre. Service from the staff at reception and in the restaurants is friendly and first class all the way. It was so quiet and peaceful during our stay.
Stayed 3 nights in Aug 2022

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is truly a unique property, the views of the ocean are breathtaking. The staff are very friendly and go out of their way to make you feel at home.
Stayed 3 nights in Jul 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Lack of thoughtfulness
The aesthetics, environment, and services are top notch. However, there are quite a few things they could improve. 1. Bathroom floor was super slippery. We have to be extra careful when we walk in. If you were wearing slippers or theres water on the floor, even more dangerous. 2. The curtain was quite different to close completely. It was heavy and leaves a big gap at the end, which will be a problem for light sensitive sleeper. 3. The door has no lock, so u cannot stop cleaners coming in if you forgot to put the do not disturb sign on the door. 4. The room service menu has very little choice. They have a room service menu and a snack bar menu, yet many items are the same. Overall, the hotel itself was amazing, great spa, convenient parking, good people, impeccable views. But there is still room for improvement on the thoughtfulness. The experience could have been better.
Stayed 5 nights in Jun 2022

10/10 Excellent

Miguel

Stayed 3 nights in May 2022

10/10 Excellent

Expedy

Stayed 8 nights in Apr 2022

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning location, food service and staff!
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully set just outside of the city, the hotel is modern, peaceful with incredible views. It's an added bonus to have one of the best restaurants in the city as part of the hotel as well!
Stayed 3 nights in Jul 2020

6/10 Okay

Thai Ping

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overpriced hotel and restaurant, but fab views.
This is more of a 4 star hotel than a 5 star, as there’s no pool, despite being far from any beach. There’s a beautiful indoor jacuzzi at the wellness centre, but nobody there to help, so we had to get towels from an open massage room! No changing facilities that we could see, except for a mixed gender toilet with shower. No lockers either. The steam room was out of order. There was a new member of staff answering the phone who didn’t know anything about the hotel. Breakfast service was super-slow, though the food was ok and the views amazing. The location is idillic and the views stunning, but the service is very patchy. Certainly not what one would expect when spending €500 per night. We couldn’t work out the iPod-like room phone and couldn’t call reception at all: no instructions anywhere. We ate in the much lauded Michelin starred restaurant, but were quite disappointed to be truthful. Not worth the €300 x person.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is incredible. Seriously world class luxury. Staff was wonderful and all the little details in the room went above and beyond. Toiletries were super high quality and loved the traditional pastries left in the room for turn-down. Could have been the best pastry we had while in San Sebastian. I want to visit again and again.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, all the staff were so lovely and made us feel very special.
Stayed 4 nights in Nov 2019

6/10 Okay

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2019

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic View
The hotel and staff are amazing. Views unreal and food that is for foodies. One draw back and a major one is that this is a beach area resort that has no out door pool or deck area to sun in a bathing suit. Spa is amazing as well.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was breathtaking, the restaurant was unforgettable but most of all the staff were so helpful and went above and beyond for us. Our flight got cancelled and we were put on a bus instead, we received calls from the hotel along the way to check how we were going so a driver could meet us as soon as we got to the airport. One of our bags go lost and the hotel staff once again came to the rescue calling to help sort it out before we had to leave. Can’t thank them enough. A very memorable stay.
Stayed 2 nights in Jul 2019