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Hotel SANSEbay

3.5 star property

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Photo gallery for Hotel SANSEbay

Boats docked at the marina, surrounded by residential and mixed-use buildings with balconies and windows.
Enjoy a spacious living area with a large window offering a view of the outdoors, a flat-screen TV, and a cozy seating area.
Relax in a stylish seating area with a mix of contemporary and classic furniture, featuring a sofa, armchairs, and a small table.
Relax in a stylish room with a made bed, desk, and balcony offering a city view.
Enjoy a peaceful stay with a view of the surrounding area from the large window, featuring a balcony with a wicker chair and table.

Popular amenities

  • Parking available
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
Calle mari 21, San Sebastián, 20003
  • Donostia-San Sebastian Aquarium
    ‪6 min walk‬
  • Concha Beach
    ‪7 min walk‬
  • Concha Promenade
    ‪8 min walk‬
  • San Sebastian (EAS)
    ‪25 min drive‬

Room options

View all photos for Familiar vistas laterales bahía

Familiar vistas laterales bahía | 1 bedroom, premium bedding, down comforters, in-room safe

Familiar vistas laterales bahía

10.0 out of 10
Exceptional
(1 review)
  • 312 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room, Sea View

Double Room, Sea View | 1 bedroom, premium bedding, down comforters, in-room safe

Double Room, Sea View

9.2 out of 10
Wonderful
(5 reviews)
  • 194 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Urban interior patio

Urban interior patio | 1 bedroom, premium bedding, down comforters, in-room safe

Urban interior patio

  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Double Room

1 bedroom, premium bedding, down comforters, in-room safe

Basic Double Room

9.4 out of 10
Exceptional
(10 reviews)
  • 183 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Studio Suite

Studio Suite | 1 bedroom, premium bedding, down comforters, in-room safe

Studio Suite

10.0 out of 10
Exceptional
(1 review)
  • 215 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Urban confort terraza

Urban confort terraza | 1 bedroom, premium bedding, down comforters, in-room safe

Urban confort terraza

9.6 out of 10
Exceptional
(4 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, premium bedding, down comforters, in-room safe

Deluxe Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 269 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Smart Apartment

Smart Apartment | Private kitchen

Smart Apartment

  • 560 sq ft
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bunk Bed and 1 Twin Sofa Bed

View all photos for Superior Apartment, 2 Bedrooms

Superior Apartment, 2 Bedrooms | 1 bedroom, premium bedding, down comforters, in-room safe

Superior Apartment, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 657 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Premium Room

Premium Room | 1 bedroom, premium bedding, down comforters, in-room safe

Premium Room

  • 269 sq ft
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Cozy Apartment

Cozy Apartment | Private kitchen

Cozy Apartment

10.0 out of 10
Exceptional
(2 reviews)
  • 431 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Urban familiar terraza

Urban familiar terraza | 1 bedroom, premium bedding, down comforters, in-room safe

Urban familiar terraza

8.0 out of 10
Very good
(2 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Hotel SANSEbay

3.5-star hotel in Old Town San Sebastián
A snack bar/deli, a coffee shop/cafe, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Change of towels is available on request.
Hotel SANSEbay offers 27 air-conditioned accommodations with safes and hair dryers. Beds feature down comforters and premium bedding. Smart televisions come with premium digital channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining options at the hotel include a coffee shop/cafe and a snack bar/deli. Wireless Internet access is complimentary. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This beach hotel also offers multilingual staff, tour/ticket assistance, and concierge services. Onsite parking is available (surcharge).

Hotel SANSEbay is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and noon.
Bar Urgul - Onsite bar.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Onsite parking available only on request
  • Self parking on site (EUR 30 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to noon for a fee: EUR 9.50 to 25 for adults and EUR 9.50 to 25 for children
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bar Urgul

Things to do

  • Bicycle rentals
  • Books
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • On the bay
  • On the boardwalk/promenade

Accessibility

  • No elevator

More

  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Smart TV with premium digital channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately EUR 9.50 to 25 for adults, and EUR 9.50 to 25 for children
  • Airport shuttle fee: EUR 150.00 per vehicle
  • Self parking fee: EUR 30 per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Hotel SANSEbay San Sebastian
SANSEbay San Sebastian
SANSEbay
Hotel SANSEbay Hotel
Hotel SANSEbay San Sebastián
Hotel SANSEbay Hotel San Sebastián

Hotel SANSEbay Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 329 out of 407 reviews
Rating 8 - Good. 62 out of 407 reviews
Rating 6 - Okay. 9 out of 407 reviews
Rating 4 - Poor. 2 out of 407 reviews
Rating 2 - Terrible. 5 out of 407 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay! The whole family enjoyed staying in this hotel. Staff super friendly and room was large and comfortable.
Stayed 2 nights in Apr 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, well equipped and central position. It was perfect for our stay in San Sebastian
Stayed 4 nights in Mar 2025

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room with amazing views!! Easy check in. Right in the middle of old town. Able to walk to many shops and restaurants. Clean rooms with everything we needed. Highly recommend!
Stayed 2 nights in Mar 2025

10/10 Excellent

Alison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very welcoming, clean and close to all the sights. The staff were friendly and helpful with parking our car which was a bit tricky.
Stayed 2 nights in Apr 2025

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great small hotel. Great staff. Wonderful location.
Stayed 3 nights in Mar 2025

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with extraordinary service and attention in an excellent location. Highly recommended.
Stayed 3 nights in Mar 2025

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location, beautiful view and great rooms
Stayed 2 nights in Mar 2025

8/10 Good

Fiona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Convenient lots of places to eat and drink. Close to the beach.
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in the old town, next to the harbor and trail up to the castle, and can walk to everything easily right from the hotel. Friendly staff and great fresh breakfast offerings each day.
Stayed 3 nights in Feb 2025

8/10 Good

Jiri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, helpful staff, noise from local bars can be challanging.
Stayed 4 nights in Feb 2025

10/10 Excellent

Lucie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great service. The staff were very helpful. The room was too warm therefore the need to sleep with the window open and couldn't sleep because of parties at bars outside. The room was somehow very dusty. But other than that it is a really great place.
Stayed 1 night in Feb 2025

10/10 Excellent

Jean-Jacques, Columbia

Stayed 1 night in Feb 2025

8/10 Good

Hiroyuki, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place!
Stayed 4 nights in Dec 2024

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A lovely hotel in a great location

A great hotel with professional and friendly staff. We parked close by 30€ per night. Very comfortable beds and high level of cleanliness. They upgraded us, had a bottle of wine left in our room and a complementary glass of wine on arrival which was lovely. We would highly recommend.
Stayed 2 nights in Dec 2024

10/10 Excellent

Holly

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff, very quiet. Directions if you have a car are very difficult as we’re in the old city and you have to drive on a cobblestone path that says pedestrians only. But there’s an exception for this hotel. Kept feeling like I was going to get in trouble. Íker stayed on the phone with me until I arrived. Couldn’t ask for better service!!
Stayed 3 nights in Dec 2024

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good location
Stayed 5 nights in Oct 2024

10/10 Excellent

Bessie

Liked: Cleanliness, staff & service, property conditions & facilities
Couldn’t have asked for a better experience!
Stayed 3 nights in Nov 2024

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding boutique hotel. Very clean. Location is perfect-- on the edge of old Town, minures from great restaurants. Staff is wonderful. Highly recommend.
Stayed 3 nights in Nov 2024

6/10 Okay

Kana, Dallas

Stayed 3 nights in Oct 2024

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful and friendly.
Stayed 3 nights in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely loved our stay at this hotel. Amazing location, superb staff, one of the best breakfast selections (and quality) we have had anywhere, loved that it’s a la carte and made to order. Room very comfortable with a great shower and nice amenities. We will be back for sure!
Stayed 4 nights in Oct 2024

10/10 Excellent

charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! Amazing location in the old town and wonderful service!
Stayed 3 nights in Oct 2024