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Hotel SANSEbay

3.5 star property

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Photo gallery for Hotel SANSEbay

Exterior
Panoramic Apartment, Sea View | Living area | Smart TV, books
Reception
Deluxe Double Room | Premium bedding, down comforters, in-room safe, blackout drapes
Junior Suite SANSEbay | Premium bedding, down comforters, in-room safe, blackout drapes

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
$116
includes taxes & fees
Jan 6 - Jan 7

Explore the area

View in a map
Calle mari 21, San Sebastián, 20003
  • Place, Monte Urgull
    ‪1 min walk‬
  • Place, Plaza de La Constitucion
    ‪3 min walk‬
  • Place, Donostia-San Sebastian Aquarium
    ‪6 min walk‬
  • Airport, San Sebastian (EAS)
    ‪26 min drive‬

Room options

View all photos for Urban familiar terraza

Urban familiar terraza | Premium bedding, down comforters, in-room safe, blackout drapes

Urban familiar terraza

8.0 out of 10
Very good
(2 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room, Sea View

Double Room, Sea View | Premium bedding, down comforters, in-room safe, blackout drapes

Double Room, Sea View

9.2 out of 10
Wonderful
(5 reviews)
  • 194 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Urban interior patio

Urban interior patio | Premium bedding, down comforters, in-room safe, blackout drapes

Urban interior patio

  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Familiar vistas laterales bahía

Familiar vistas laterales bahía | Premium bedding, down comforters, in-room safe, blackout drapes

Familiar vistas laterales bahía

10.0 out of 10
Exceptional
(1 review)
  • 312 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Cozy Apartment

Cozy Apartment | Private kitchen

Cozy Apartment

10.0 out of 10
Exceptional
(2 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Smart Apartment

Smart Apartment | Private kitchen

Smart Apartment

  • 560 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bunk Bed and 1 Twin Sofa Bed

View all photos for Superior Apartment, 2 Bedrooms

Superior Apartment, 2 Bedrooms | Premium bedding, down comforters, in-room safe, blackout drapes

Superior Apartment, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 657 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Urban confort terraza

Urban confort terraza | Premium bedding, down comforters, in-room safe, blackout drapes

Urban confort terraza

9.6 out of 10
Exceptional
(4 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, down comforters, in-room safe, blackout drapes

Deluxe Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 269 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Premium Room

Premium Room | Premium bedding, down comforters, in-room safe, blackout drapes

Premium Room

  • 269 sq ft
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Suite SANSEbay

Suite SANSEbay | View from room

Suite SANSEbay

10.0 out of 10
Exceptional
(1 review)
  • 215 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Basic Double Room

Premium bedding, down comforters, in-room safe, blackout drapes

Basic Double Room

9.4 out of 10
Exceptional
(10 reviews)
  • 183 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite SANSEbay

Junior Suite SANSEbay | Living area | Smart TV, books

Junior Suite SANSEbay

  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

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About this property

Hotel SANSEbay

3.5-star hotel in Old Town San Sebastián
A snack bar/deli, a coffee shop/cafe, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Change of towels is available on request.
Hotel SANSEbay offers 27 air-conditioned accommodations with safes and hair dryers. Beds feature down comforters and premium bedding. Smart televisions come with premium digital channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining options at the hotel include a coffee shop/cafe and a snack bar/deli. Wireless Internet access is complimentary. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This beach hotel also offers multilingual staff, tour/ticket assistance, and concierge services. Onsite parking is available (surcharge).

Hotel SANSEbay is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and noon.
Bar Urgul - Onsite bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Onsite parking available only on request
  • Self parking on site (EUR 30 per day)
  • Limited onsite self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to noon for a fee: EUR 9.50 to 25 for adults and EUR 9.50 to 25 for children
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bar Urgul

Things to do

  • Bicycle rentals
  • Books
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • On the bay
  • On the boardwalk/promenade

Accessibility

  • No elevator

More

  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Smart TV with premium digital channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately EUR 9.50 to 25 for adults, and EUR 9.50 to 25 for children
  • Airport shuttle fee: EUR 150.00 per vehicle
  • Self parking fee: EUR 30 per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Hotel SANSEbay San Sebastian
SANSEbay San Sebastian
SANSEbay
Hotel SANSEbay Hotel
Hotel SANSEbay San Sebastián
Hotel SANSEbay Hotel San Sebastián

Hotel SANSEbay Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 377 out of 467 reviews
Rating 8 - Good. 72 out of 467 reviews
Rating 6 - Okay. 10 out of 467 reviews
Rating 4 - Poor. 2 out of 467 reviews
Rating 2 - Terrible. 6 out of 467 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic boutique hotel right in the heart of the old town. A little hard to find in the car so the hotel sent a useful video on how to navigate through the narrow streets. Very warm welcome and the room was immaculate and very comfortable. 2 minute walk to the old town for pintxos, or to the seafront and marina or to the start of the climb to the old fort overlooking the bay. Fantastic views!
Stayed 1 night in Sep 2025

8/10 Good

Natalia, Denver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: The service was really nice, helpful with any questions, greets you with a glass of wine at check-in while explaining everything, etc. The location is also amazing, right on the edge of Old Town walkable to all the bars and restaurants, but also right on the edge of the bay next to the water. Despite it looking like it might be a loud location with tons of young people drinking outside the bar next door, our place faced the back alley and was super quiet. The 2-bedroom apartment is a great option when traveling with 2 couples, complete with little kitchenette and living space — this was really the biggest reason I picked this spot. Cons: While the 2-bedroom apartment is quiet because it faces it the back streets, that means it also doesn’t have much of a view and one of the bedrooms is super dark. My hair dryer stopped working after 1 minute, the coffee machine leaks, the internet is very spotty, and the beds and pillows are some of the hardest I’ve slept on.
Stayed 3 nights in Sep 2025

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really beautiful room, really friendly and helpful staff in a great location on the edge of the old town. The main fault i would have is that the facilities available within the hotel itself are quite limited given the price of the hotel, but the plus points make up for this.
Stayed 3 nights in Sep 2025

8/10 Good

Katy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 4 nights in Sep 2025

2/10 Terrible

Charlie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid this hotel / They were dishonest

Our experience at this hotel was appalling. The rooms were extremely uncomfortable, and the noise levels each night were unbearable. Even with earplugs, it was impossible to get any sleep. When we raised this with the hotel, they refused to switch our room. Eventually, we agreed with management that we would move to a different hotel altogether, on the clear understanding that the three-night stay would be refunded. However, once home, the hotel denied that these conversations ever took place. They even misled Expedia with this claim. We have written confirmation from the new hotel, who confirmed these discussions, as well as receipts for our stay there. The service we received was atrocious—dishonest, dismissive, and entirely unprofessional. The rooms were uninhabitable, and the hotel’s conduct afterwards has been completely unacceptable. I would strongly advise against staying here. To date, the hotel has completely ignored me and only partially responded to Expedia. Unfortunately, we are now having to action S75 card protection to obtain our money back. I would advise anybody not to book this hotel.
Stayed 4 nights in Sep 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay, Location and Apartment

We had three people and rented one of the apartments. It was perfect, with two bedrooms and two baths. We had a view of the bay, where we had a perfect view of the Concha boat race. The hotel is in a great location and the apartment is well equipped.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jiseung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel SANSEbay was one of my top favorite parts of the trip in Donostia-San Sebastian. The location was extremely convenient right between the old town downtown area and Urgull mountain for pleasant hiking. It's also only about 10-min walk to the beach entrance. All the staffs were very friendly and informative! Especially, upon check-in, I got a list of the popular pintxo bars and restaurants including their best selling dishes - which was super helpful! Hotel SANSEbay made an outstanding impression of Donostia and is now another reason for me to revisit the city! Definitely, I will look forward to staying at Hotel SANSEbay again for sure!
Stayed 1 night in Sep 2025

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 4 pleasant nights in a 2 bedroom apartment at the hotel. The room was fine - clean and comfortable, albeit on the small side - and had everything we needed for the stay. The staff was friendly and helpful as well. The best thing about the hotel is the location - practically on the water, and within easy walking distance of pretty much everything. If you are driving, just be aware that it isn't the easiest to get to and that the available parking is limited - both in terms of spots and the size of the vehicle the garage can accommodate. The hotel sent us a helpful video before our arrival showing how to navigate to the front door, and also directed us to nearby underground parking when our car wouldn't fit in their garage. We wouldn't hesitate to stay here again, and highly recommend.
Stayed 4 nights in Aug 2025

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel, great location, great staff

Lovely location and rooms. Nice team. Tasty breakfast. Limited facilites (lounge, bar etc). Only (real) drawback is there is a bar right outside the front of the hotel, so quite a bit of noise through afternoon into evening. Though generally all very good natured and light, bubbling Spanish chatter mainly.
Stayed 3 nights in Aug 2025

10/10 Excellent

Brian

Stayed 2 nights in Aug 2025

10/10 Excellent

Arely

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in old town.
Stayed 4 nights in Aug 2025

10/10 Excellent

Shabana

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 5 nights in Aug 2025

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliantly located. Lovely helpful staff.
Stayed 2 nights in Aug 2025

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly welcoming and helpful. The location is unsurpassable I think and lots going on nearby.
Stayed 3 nights in Aug 2025

10/10 Excellent

Josue

Stayed 2 nights in Aug 2025

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at Hotel SANSEbay – great service with recommendations and support for transportation; amazing location right by the water and in the Old Town; would definitely stay again.
Stayed 2 nights in Aug 2025

6/10 Okay

Alexandra

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Best Boutique Hotel

We had an incredible stay at the SANSEbay Hotel! The welcome and service was outstanding, the room was beautiful with views across the sea and best of all the location was in the heart of the vibrant old town.
Stayed 3 nights in Jul 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend staying here!

Wonderful service, very comfortable, and beautiful views! I will 100% stay here the next time I come back. My only feedback is for the hotel to provide instructions for how to drive to the hotel, since most of the roads are pedestrian only. As a reminder for anyone driving, you need to reserve a car spot in advance. There was a guy who did not and he was very rude to the receptionist.
Stayed 4 nights in Jul 2025

10/10 Excellent

Rhys

Stayed 2 nights in Jul 2025

10/10 Excellent

Cameron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and great hotel with friendly staff happy to help! Will definitely stay here again
Stayed 3 nights in Jul 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location. The 2 bedroom apartment may family and I had was very modern and well maintained. The location is excellent for access to the beach, shops and restaurant. The breakfast was really good and staff were so polite and friendly. Really enjoyed our stay!
Stayed 2 nights in Jul 2025

10/10 Excellent

Michael Geoffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location but difficult to get to due to the one way systems in San Sebastian.
Stayed 1 night in Jul 2025

8/10 Good

Chelsey

Liked: Cleanliness, property conditions & facilities
The location was perfect.
Stayed 3 nights in Jul 2025