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Mercure San Sebastian Monte Igueldo

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Mercure San Sebastian Monte Igueldo

Sports facility
2 bars/lounges
2 bars/lounges
Aerial view
2 bars/lounges

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Parking included
  • Bar
  • Room service
  • Gym
  • Parking available

Explore the area

Map
Paseo del Faro 134, San Sebastián, 20008
  • Monte Igueldo
    1 min walk
  • Alaia
    6 min walk
  • Donostia Bus Station
    9 min drive
  • San Sebastian (EAS)
    31 min drive

Room options

View all photos for Standard Room, 2 Twin Beds, Mountain View

Standard Room, 2 Twin Beds, Mountain View | Minibar, in-room safe, desk, blackout drapes

Standard Room, 2 Twin Beds, Mountain View

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Twin Bed

Standard Room, 1 Twin Bed | Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 Twin Bed

  • 215 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds, Sea View

Standard Room, 2 Twin Beds, Sea View | Minibar, in-room safe, desk, blackout drapes

Standard Room, 2 Twin Beds, Sea View

  • 215 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Premium Room, 1 Double Bed with Sofa bed, Sea View

Privilege, Premium Room, 1 Double Bed with Sofa bed, Sea View | Minibar, in-room safe, desk, blackout drapes

Privilege, Premium Room, 1 Double Bed with Sofa bed, Sea View

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Privilege, Room, 1 Double Bed, Balcony, View

Privilege, Room, 1 Double Bed, Balcony | Minibar, in-room safe, desk, blackout drapes

Privilege, Room, 1 Double Bed, Balcony, View

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room, 3 Twin Beds, Mountain View

Standard Triple Room, 3 Twin Beds, Mountain View | Minibar, in-room safe, desk, blackout drapes

Standard Triple Room, 3 Twin Beds, Mountain View

  • 215 sq ft
  • Sleeps 3
  • 3 Twin Beds

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About this property

Mercure San Sebastian Monte Igueldo

4-star hotel in Antiguo
2 restaurants, 2 bars/lounges, and a fitness center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a seasonal outdoor pool, and a children's pool. Change of towels is available on request.
Mercure San Sebastian Monte Igueldo offers 123 air-conditioned accommodations with minibars and safes. 32-inch LCD televisions come with satellite channels and pay movies.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a seasonal outdoor pool, Mercure San Sebastian Monte Igueldo provides a fitness center and a children's pool. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wireless Internet access is complimentary.

This family-friendly hotel also offers a library, a terrace, and multilingual staff. Complimentary self parking is available on site.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
El Torreon - This restaurant specializes in Basque cuisine and serves lunch and dinner.
Room service (during limited hours) is available.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 24 per person
  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • El Faro
  • El Torreon

Things to do

  • Bicycle rentals
  • Children's pool
  • Gym
  • Library
  • Playground
  • Seasonal outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels
  • Pay movies

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 24 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from July to September
Pool access available from 10 AM to 9 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Mercure San Sebastian Monte Igueldo Hotel
Mercure Monte Igueldo Hotel
Mercure Monte Igueldo
Mercure San Sebastian Monte Igueldo Hotel
Mercure San Sebastian Monte Igueldo San Sebastián
Mercure San Sebastian Monte Igueldo Hotel San Sebastián

Mercure San Sebastian Monte Igueldo Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 216 out of 427 reviews" "
Rating 8 - Good. 125 out of 427 reviews" "
Rating 6 - Okay. 49 out of 427 reviews" "
Rating 4 - Poor. 29 out of 427 reviews" "
Rating 2 - Terrible. 8 out of 427 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Stayed 1 night in Sep 2024

10/10 Excellent

Jamee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property, the view is breathtaking and the dinner was really good. There is an amusement park at the base of the hotel which would be really fun with small kids. There is also a tran type ride that will take you to the bottom of the hill where the beach is. Downside: The front desk is a bit slow and not always attended.
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
コンチャ湾が一望出来るすてきなロケーションでした。 スタッフの方達もみなさんとても感じが良かったです。 朝ご飯のレストランから日の出が見えてとても綺麗でした。 プールも部屋もとても良かったです。
Stayed 4 nights in Sep 2024

8/10 Good

????

Stayed 1 night in Aug 2024

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel, view from our room were the best we've ever had. Spectacular meal at the restaurant, loved the art deco feel of the bar/lobby area. Staff were great. Bed was not comfy - very very firm and felt old. Everything else about the hotel was worthy of five stars! But had trouble getting good sleep.
Stayed 2 nights in Aug 2024

8/10 Good

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel sits on top of Mount Igueldo. Beautiful views. It is far from the beach so be prepared for a long walk if you want to go to the beach from the hotel. Nice breakfast but very expensive
Stayed 1 night in Aug 2024

8/10 Good

Jeannine Anne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location of the hotel is stunning (on top of a hill overlooking the Atlantic and the town) and the rooftop pool has great views. The inside bar and lounge is lovely with great views of the Atlantic. The views make it. Everything else was good. The restaurant is very good. The service was slow at times. Sometime there weren’t enough staff when the hotel was busy and you had to wait a long time and sometimes orders were very delayed or there were no clean tables at breakfast.
Stayed 11 nights in Aug 2024

6/10 Okay

RAFFI, Dubai

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
We only liked the view as the service was poor maybe due to the fact that the hotel was understaffed
Stayed 6 nights in Aug 2024

6/10 Okay

Scott

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
All that glitters is not gold. Shower and ac good. Bed ok but defineately hard. Service - I've seen happier people at a funeral and staff per demand is low so both those are on management. Wifi weak and flakey. In room coffee ...instant coffee ....that is 2 star hotel stuff not to mention only 1 regular packet and not replaced. No iron or ironning board available. Just a litany of thing that keep this grand on the surface but less so underneath
Stayed 4 nights in Jul 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

NANCY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with views
Great
Stayed 3 nights in Jun 2024

4/10 Poor

Stewart

Traveled with partner
Disliked: Staff & service, property conditions & facilities
We arrived to San Sebastián in the afternoon via the bus from Hendaye. We knew the hotel was on top of one of the flanking hills on either side of the crescent beach so was excited to get to the hotel and take in the view – like the pictures. You can take the 16 bus which runs from end to end, we arrived at the base on the funicular that takes you up to the hotel and here is the first problem; you have to pay to go to your hotel. As a guest you get a concession rate of €3 per person return, it doesn’t sound like a lot but given there is nothing to do around the hotel as it’s on the far side of town you would soon spend €10 a day just getting up to your hotel a bus into town. The second issue is that the hotel is on top of an old amusement park, luckily the weather was bad so it wasn’t busy but this itself is a tourist destination so if you just want to go to your room for a nap, you have to go up a funicular with a bunch of tourists who just want to go on the rollercoaster. The view from the room is nice, but to have your window open you can hear the sounds of kids in the amusement park below. It’s a very weird experience. We arrived and even though we paid upfront for 4 days, I asked if we could cancel our stay before we checked in. Obviously, they wouldn’t refund us so we just grinned it and stayed for 2 nights. The hotel is fine, it’s what a commercial chain hotel was back in the late 90s and hasn’t changed much since. It’s clean, facilities are old but nice enough.
Stayed 4 nights in Jun 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous views.
Lovely hotel with amazing views over the ocean, the city and its beaches. We ate in the dining room one night. The meal was delicious, and the service from the restaurant staff was excellent. A long walk to the Old Town was worth the effort, although a bus service was available to the end of the road of the hotel. A very enjoyable stay in San Sebastian which we would definitely return to. Our only negative comment was regarding a lack of coffee in the room, just 2 sachets, and no creamer, but just a small gripe.
Stayed 2 nights in May 2024

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, room comfort
Get the room with a view.
Stayed 4 nights in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mercure San Sebastian Monte Igueldo has the best views of the town of San Sebastián imaginable. The staff was attentive to our needs and provided impeccable service.
Stayed 1 night in Dec 2023

8/10 Good

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view from the hotel. Hotel is a little dated and the electrical system is tricky. Our devices didn’t charge all night because we didn’t have the right switch on that controls all the outlets and lights. Also, you might want to bring your own hairdryer as you basically have to straddle the toilet to use it with its short cord and it keeps shutting off when it gets hot.
Stayed 1 night in Oct 2023

8/10 Good

Than Naing

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
easy parking pleasant location with sea view breastast has varities to choose. Taste is delicious. swimming pool at the top is good We feel joyful.
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, service was excellent, meals were great, I loved my ocean view room. Views from hotel terraces are exceptional. Highly recommended

6/10 Okay

Eleana

Liked: Cleanliness, amenities
This hotel has a beautiful view, My room was in a Box. The window had a view of walls. They could have some plants or trees. I arrived from a all day tour around 4:00 and the kitchen was close until 8pm. They did not offer nothing except a bag of potatoes chips and drinks. For me it was not worth to stay here. Next time I will take up the funicular at the end of the beach and have a drink in the restaurant next to it.
Stayed 1 night in Sep 2023

10/10 Excellent

Kelly

Traveled with partner
Loved the property! Loved the amusement park around the property and the views from our balcony were amazing. We will be back!
Stayed 3 nights in Sep 2023

8/10 Good

John

Stayed 4 nights in Aug 2023

10/10 Excellent

Joanne

Stayed 2 nights in Aug 2023

10/10 Excellent

Oscar

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Crazy view
Stayed 6 nights in Jul 2023