I stayed at the Motel 6 in Santa Barbara and left disappointed. While the location is good, the price point is outrageous for what you actually get. The rooms are tiny—more like walk-in closets—and not worth the $400+ per night they charge.
The cleaning staff was excellent and did a great job, but the front desk staff was another story: rude, unhelpful, and clearly uninterested in hospitality. I had to ask multiple times just to have my room cleaned, only to be told about a “tell us before 10am” clause. This was posted on a small sign in the check-in area—something easy to miss and not explained at check-in. Instead of handling the situation with a customer-first approach, it was simply pointed out to me as if that excused the lack of service. When I pressed more firmly, I was met with condescension and told, “there is no need for attitude.” That’s not what I expect when paying premium rates.
Overall, this Motel 6 is overpriced, offers small and mediocre rooms, and fails on basic service standards. The only positive was the housekeeping staff, but beyond that, it’s simply not worth the money.