4/10 Poor
Amy
Traveled with family
Aug 27, 2024
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
This property does not have anyone on site after 9 PM. Unfortunately, for us on the second night of our stay our air-conditioning started making a noise that was so loud we could no longer stay in the room. It was around 9:30 at night when it started and we waited until around 11 hoping that the noise would resolve. At that point, I called the hotel and just received an answering machine. We had to leave to find someplace else to sleep. When I contacted the hotel the next day, they basically said that we should have called the number that is posted in their office which is closed. That phone number is not listed when you call the hotel phone number nor were we aware that it was posted in the lobby which I knew was closed.
We requested a refund for the second night and the front desk attendant agreed that the noise was still occurring and was not reasonable. After phone calls for about a week and a half the best they could offer was pay for one night and the second night free the next time.
Since the room was uninhabitable for sleep, and the phone number for the hotel did not redirect to an emergency line. I believe we should have been reimbursed for the second night.
I would recommend staying in a hotel that has staff overnight in case you have any issues. The types of air-conditioning these rooms have are the kind that are retrofitted and I guess they probably have issues quite a bit.
The noise was so loud you could hear it outside the room three doors down.
Amy
Stayed 2 nights in Aug 2024