This is a beautiful hotel with the pool, lagoon, and rooms. The staff are wonderful, great parking, wonderful breakfast, but I did have several issues that apparently related back to changes the executive offices made that really ticked me off! When I arrived I wasn't told about the Wifi service until the second day when I asked at the front desk, and I then had to go back to my room and call the front desk twice to get an access code. What a hassle as most hotels give that info to you right up front. Also, the last day I was taking my luggage out at 11:15 but still had some bags in the room when I got locked out and had to yell for a staff member to help me. They deactivate the card keys 15 minutes after check out if you don't let them know when you are leaving, and no they don't tell you about that until it happens. These super irritating policies that have been made by the executive offices are enough to prevent me from going back to any Ramada.