2/10 Terrible
Heather
Traveled with group
Aug 26, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bait and Switch at Villa Rosa Inn
I reserved 1 King Bed room, Villa Rosa Inn, nice pictures shown online, shown non-refundable but I received confirmation it was reserved. When in line at reception the guest ahead of me asked to change his double queen room to a King.I was concerned my reserved room was being given away, but was assured it was still available. When alone with reception I was then told there were no more rooms available, a call was made, and he found a couple, both horrible choices, and not at the Villa Rosa Inn,but I was tired after hours of driving searching for vacancies, it was a decision of sleeping in my car versus taking the inferior room that I overpaid for, it was a bait and switch. I didn't think of calling hotels.com as I couldn't at the time find a contact phone number and it showed non-refundable.There are pictures of this room uploaded,it was not at Villa Rosa but a neighboring moteI.Iwas concerned seeing hairs on the sheets when I opened the bedding, sheets covering a dirty mattress cover, an insect on the wall, dirty floors, although I did see the maid mopping, inside of a closet had the back side of fish tank and fish food, that ran all night. A maid opened the door in the morning without knocking accompanied by a man and returned knocking stating I needed to leave as they don't show the room as booked.I learned at check out that I reserved room 15 at the Villa Rosa Inn and they don't know why their night reception didn’t give me the room I reserved.
Heather
Stayed 1 night in Aug 2024