2/10 Terrible
Sebrina
Mar 23, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
I informed the front desk about a toilet leak in my room that soiled the floor and caused a foul smell. I was assured the issue would be addressed. However, when I returned that evening, the room reeked of bleach, which had been used to mask the odor rather than fix the problem. The overwhelming smell of bleach made it difficult to breathe. When I requested to move rooms, I was told none were available and was advised to place towels on the floor and keep the bathroom door closed. I was promised a room change the following day. The next day with the bleach smell faded, the stench from the leak returned as no repairs had been made. Despite the previous assurance, no room was available for me that day either. What they meant that no room like the one I was in was available they could have moved me to another room double, king deluxe, or newly remodeled one, but did not; unacceptable. When I moved to another hotel Wild Palms I experienced an issue and maintenance was sent up immediately in the evening to address. PS: I accepted the rooms at Granada being dated and making me feel I had to shower and walk around with slippers on. In one room the the shower door stuck and I thought I would break it to get out. They also allow gas blowers every Sunday morning -- noisy, but the deal breaker was the toilet and their failure to handle. Thought I had found a budget acceptable accommodation-- NOT. Save yourself the frustration and don't stay there!
Sebrina
Stayed 11 nights in Feb 2025