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INATEL Flores

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for INATEL Flores

Exterior
Exterior
Lobby sitting area
Outdoor pool
Lobby sitting area

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Gym
  • Bar
  • Breakfast included
  • Pool
  • Room service
  • 24/7 front desk

Explore the area

Map
Zona Do Boqueirao, Santa Cruz das Flores, 9970-390
  • Reserva Florestal Natural das Caldeiras Funda e Rasa
    17 min drive
  • Reserva Florestal Natural do Morro Alto e Pico da Se
    21 min drive
  • Restaurante São Pedro
    6 min walk
  • Flores Island (FLW)
    11 min walk

Room options

View all photos for Superior Room

Minibar, in-room safe, desk, soundproofing

Superior Room

  • 11 sq ft
  • Sleeps 3
  • 1 Twin Bed

About this property

INATEL Flores

4-star Santa Cruz das Flores hotel with restaurant
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli, and a meeting room.
INATEL Flores offers 26 air-conditioned accommodations with minibars and safes. Satellite television is provided.

Bathrooms include showers, bathrobes, bidets, and complimentary toiletries. This Santa Cruz das Flores hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

INATEL Flores features an outdoor pool and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast. Wireless Internet access is complimentary.

This eco-certified hotel also offers a terrace, an arcade/game room, and tour/ticket assistance. Complimentary self parking is available on site.

INATEL Flores is a smoke-free property.

Guests are offered a complimentary buffet breakfast.
Restaurante Inatel - This restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner.
Bar - This bar serves light fare only.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar
  • Restaurante Inatel

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between May 6 and September 1.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 34.38 per night

Property payment types

Important information

Optional extras

  • Rollaway bed fee: EUR 34.38 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available

Property is also known as

INATEL Flores
INATEL Flores Hotel
INATEL Flores Hotel Santa Cruz Das Flores
INATEL Flores Santa Cruz Das Flores
INATEL Flores Hotel
INATEL Flores Santa Cruz das Flores
INATEL Flores Hotel Santa Cruz das Flores

INATEL Flores Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 32 out of 68 reviews" "
Rating 8 - Good. 26 out of 68 reviews" "
Rating 6 - Okay. 6 out of 68 reviews" "
Rating 4 - Poor. 2 out of 68 reviews" "
Rating 2 - Terrible. 2 out of 68 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Harriet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the pool and easy access to natural swimming pools in the ocean. Good restaurant.
Stayed 3 nights in Sep 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flores
Friendly helpful staff
Stayed 1 night in Aug 2024

8/10 Good

Noam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place to stay
The place is a bit old yet mostly renovated. The service was good, the room was good with a nice view, and there was a good breakfast. It lacks any character to make you feel you are on this unique island.
Stayed 1 night in Jul 2024

8/10 Good

N

Traveled with group
Liked: Cleanliness, staff & service, amenities
Great location facing the ocean, not far from the little town but sadly it is in need of some repairs. Great breakfast options.
Stayed 2 nights in Jun 2024

2/10 Terrible

liana

Disliked: Staff & service, property conditions & facilities, room comfort
Dated and poor service
This hotel is tired. It’s need some serious renovations. Restaurant food is mediocre. However AC stopped working on the entire side of the hotel during our stay. We went from an ocean view with a balcony view to a city view with no balcony and zero compensation. It took almost two hours for them to move us to a new room.
Stayed 2 nights in Jun 2024

6/10 Okay

Cidalia, Jensen Beach

Traveled with partner
Liked: Cleanliness, amenities
Property was very nice, clean, decent restaurant, front desk staff was not helpful and not friendly. We didn’t book a tour in advance. She tried a couple of people but they were booked. However, there are other options in the area including boat tours which we would have loved and she didn’t bother to look anything up for us. Not very tourist friendly.
Stayed 1 night in Jun 2024

6/10 Okay

Olga

Stayed 1 night in Jun 2024

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

4/10 Poor

Patricia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water damage on the walls, air conditioner does not allow you to go below 23C. Electrical fixture pulled out of wall and sitting on floor with cables exposed. Water damage on wood floors. Floors worn. Smell of mold. Visible mold in shower. Breakfast goes from 8-11 am, out of freshly sliced fruit by 9 am. Disappointed in hotel. This island is beautiful, this hotel was a disappointment. It was a beautiful location and if you have a water view amazing. It is just obvious that upkeep/update of the hotel is needed. Suggest eating at local restaurants which are wonderful.
Stayed 3 nights in May 2024

10/10 Excellent

Tatyana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view
Stayed 1 night in Nov 2023

10/10 Excellent

Risel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location by the ocean, conveniently located by two museums and a grocery store, and very easy to walk around town
Stayed 3 nights in Sep 2023

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, staff & service
This hotel was nice, though showing its age in places. The proximity to the natural pools and airport were great. Since the town is pretty small, you could walk to a lot of places from the hotel.
Stayed 3 nights in Sep 2023

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
hotel was nice and it had parking which was a plus. Very convenient location. Well kept up and very clean.
Stayed 2 nights in Jun 2023

8/10 Good

Hilary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay in Santa Cruz - more stylish and classy than the pictures show. Beautiful view (sea view-side) and quiet, except for astonishing bird calls at night (Cory's Sheerwaters). Seaview well worth it, but there are pleasant lounges and balcony to get the view as well. Food is good quality, but the half-board is so limited in starters (soup of the day) and sweets (ice-cream, fruit or sweet of the day, which did not change daily) and saves so little money (and none at all if you have many of the main courses), that it is not worth having. Breakfast has a reasonable range, but less so as it declined while we were there. The freshly squeezed orange juice, variety of fresh fruits and yoghurt all disappeared. Some days delays for food due to incredible understaffing: a single person at breakfast and at dinner some days.
Stayed 5 nights in May 2023

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful and the views are amazing. The restaurant had many tasty options, fresh food with great wines and the service was friendly, patient and helpful. It was great to have the large upstairs living room available to hang out when our newly met cousins came to visit. The rooms are very comfy and the mini fridge got nice and cold and the balcony over looking the shore was my favorite place to kick back especially after dark when the cagarros start their weird calls among the sounds of the waves. My great great grandfather once owned the property and the hotel fit in very well in the surrounding landscape. The pool overlooking the seascape was a treat. My family and I will definitely be going back.
Stayed 1 night in Aug 2022

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A small hotel with the best views and wonderful friendly staff. I highly recommend.
Stayed 3 nights in Aug 2022

6/10 Okay

Annie

Liked: Cleanliness, property conditions & facilities
Flores Island 2 nights
We arrived the hotel at around 2:30pm, after having traveled on 3 flights from San Francisco to Flores transiting in Newark and Ponta Delgada. We were told that our room was not ready so we left our luggage in the luggage room and went out for a walk around town for almost 2 hours. We went back to the hotel shortly after 4pm and were told that our room was still not ready! We were exhausted but we didn’t get our room until after 5pm, which is an hour after the official Checkin time. The woman who checked us in earlier when we first arrived was somewhat rude and didn’t even apologize for telling us our room would be ready by 4pm when it did not. Next morning when we went to the reception desk to ask for 2 more small bottle water (there were 2 in the room when we checked in) since we were staying 2 nights, and she just told us in a cold voice that you would only get 2 small bottles upon Checkin and for the rest of the nights we would need to purchase the water from the bar. That is poor guest service, especially when we had to wait for our room past Checkin time the previous day. They gave us a handicapped room which was a bit awkward for us since the toilet is slightly higher than usual. The restaurant’s food was good but our impression of the hotel was tainted by our Checkin experience and that female receptionist until the day when we checked out. The male receptionist was a lot friendlier and helpful so that had prompted me to give an OK rather than a poor rating.
Stayed 1 night in Jun 2022

10/10 Excellent

Debby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Offeted awesome breakfast and dinner. Beautiful views from the restaurant and rooms.
Stayed 3 nights in May 2022

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Stanislav

Stayed 1 night in May 2022

8/10 Good

david

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location next to the ocean with view of Corvo. Breakfast was good. Staff seemed very formal and not friendly unlike other hotels we have stayed in in the Azores.
Stayed 4 nights in Apr 2022

10/10 Excellent

Weihong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 stars on Flores
All seaview facing rooms. The window pane on one of the balcony doors rattled from the wind so we switched rooms. The only 4 star on Flores.
Stayed 1 night in Dec 2021

10/10 Excellent

Kathleen

Stayed 4 nights in Sep 2021

10/10 Excellent

Silvia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location. Everything was great. Cant wait to stay here again.
Stayed 3 nights in Oct 2019