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AC Hotel Tenerife by Marriott

4.0 star property

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Photo gallery for AC Hotel Tenerife by Marriott

Breakfast, lunch and dinner served
Rooftop bar, ocean views, open daily
Outdoor pool, pool umbrellas, sun loungers
View from property
Premium bedding, minibar, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Room service
  • 24/7 front desk
$156
includes taxes & fees
Dec 21 - Dec 22

Explore the area

View in a map
Calle Candelaria 31, Santa Cruz de Tenerife, 38003
  • Place, Plaza de Espana
    ‪2 min walk‬
  • Place, Garcia Sanabria Park
    ‪10 min walk‬
  • Place, Rambla de Santa Cruz
    ‪12 min walk‬
  • Airport, Santa Cruz de Tenerife (TFN-Tenerife North)
    ‪11 min drive‬

Room options

View all photos for Family Room, 2 Twin Beds, City View

Family Room, 2 Twin Beds, City View | Street view

Family Room, 2 Twin Beds, City View

8.8 out of 10
Excellent
(9 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(41 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Premium bedding, minibar, in-room safe, desk

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(4 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Premium bedding, minibar, in-room safe, desk

Standard Room, 2 Twin Beds

9.2 out of 10
Wonderful
(9 reviews)
  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

AC Hotel Tenerife by Marriott

4-star Santa Cruz de Tenerife hotel with rooftop terrace
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available on request.
AC Hotel Tenerife by Marriott offers 83 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 50-inch LCD televisions come with premium digital channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Santa Cruz de Tenerife hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
AC Hotel Tenerife by Marriott features an outdoor pool and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center, 2 meeting rooms, and coworking spaces. Event facilities measuring 646 square feet (60 square meters) include conference space. This beach hotel also offers a rooftop terrace, multilingual staff, and gift shops/newsstands. Onsite parking is available (surcharge), along with a car charging station.

AC Hotel Tenerife by Marriott is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
AC Lounge - This bistro serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Rooftop Terrace - This poolside rooftop bar serves lunch and dinner. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered self parking on site (EUR 15 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 18.19 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • AC Lounge
  • Rooftop Terrace

Things to do

  • Gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 24-hour business center
  • 646 square feet of conference space
  • Computer station
  • Coworking space

Outdoors

  • Beach umbrellas
  • Direct access to the beach
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2020
  • Communal living room
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)

Entertainment

  • 50-inch LCD TV with premium digital channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The rooftop terrace and pool may be closed on occasion due to private events. Dining is available at the lounge during rooftop terrace closures.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 18.19 per person
  • Covered self parking fee: EUR 15 per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

AC Hotel Tenerife
Ac Tenerife By Marriott
AC Hotel Tenerife by Marriott Hotel
AC Hotel Tenerife by Marriott Santa Cruz de Tenerife
AC Hotel Tenerife by Marriott Hotel Santa Cruz de Tenerife

AC Hotel Tenerife by Marriott Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 218 out of 338 reviews
Rating 8 - Good. 85 out of 338 reviews
Rating 6 - Okay. 19 out of 338 reviews
Rating 4 - Poor. 7 out of 338 reviews
Rating 2 - Terrible. 9 out of 338 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Nigel

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Aug 2025

10/10 Excellent

Renata

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hotel in the heart of Santa Cruz

Perfect location, beautiful rooftop pool, clean, spacious room, delicious breakfast, friendly staff... everything was just perfect!
Stayed 2 nights in Aug 2025

10/10 Excellent

AGNIESZKA

Stayed 1 night in Aug 2025

10/10 Excellent

Jagdish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Matt

Stayed 1 night in Jul 2025

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service

Impossible to park!

Not a great experience if I’m honest. Firstly you can’t drive there easily. In fact the reception gave me direction to a pharmacy to be able to find it. I booked it because it had a pool and parking. When I arrived the pool was out of order and I was told that I could only park my car if it was the smallest car you could hire. The parking is so tight that even the receptionist said she would never park in there. We were charged 15 euros a night for parking in a place you would struggle to call adequate under anyone’s imagination. We came to the hotel at night and there is no key entry so had to ring the bell 8-9 times and wait 10 mins for a receptionist to come and let us in. On our first night we were kept up with loud music and people shouting in the street below. This certainly wouldn’t be first choice of hotel for this area.
Stayed 3 nights in Jul 2025

10/10 Excellent

Gavin

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff were brilliant. Alejandro on reception went out of his way to help us plan some elements of our visit. The breakfast was also really good!
Stayed 3 nights in Jun 2025

6/10 Okay

Verified traveler

Traveled with family
Stay was good and comfortable some thing needed ( upkeep ) Showers need fixing no pressure Beds keep on rolling
Stayed 12 nights in Jun 2025

6/10 Okay

Sanjana

Traveled with family
Stayed 4 nights in Jun 2025

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but a concert in the square just out side so a lot of noise till midnight
Stayed 1 night in May 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is lovely and the rooftop terrace and pool are amazing with views of the city . The room is very nice quite spacious and modern . We had a lovely view of the harbour and sea from our window . The only negative is the car park which is awkward to find and I actually got stuck trying to manoeuvre around columns.
Stayed 1 night in Apr 2025

8/10 Good

Kaname

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

4/10 Poor

Angelo

Disliked: Staff & service, room comfort
Hotel did not have bath towels in room. Only 1 wash cloth. Very basic hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Doug, Hacienda Heights

Liked: Amenities
A very nice new and clean hotel. Classic Marriott!
Stayed 1 night in Apr 2025

10/10 Excellent

Doris, LAVAL

Stayed 1 night in Mar 2025

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and beautiful
Stayed 4 nights in Mar 2025

4/10 Poor

Riva, Regal Park

Stayed 1 night in Feb 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AC Tenerife Marriott - an excellent hotel

Our three nights stay at the AC Tenerife Marriott was fantastic especially the breakfast where you could help yourself to a good selection of food, including freshly cooked eggs of your choice. The roof top area, including the bar, was lovely.
Stayed 3 nights in Jan 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nice blend of intimacy and ease with great staff service. I noticed a guest arriving who required quite a bit of attention and really put the staff member through some work. When all was done, it appeared that the guest was expecting valet service and the staff member took it upon herself to walk the guest to the elevator which was above and beyond what she was expected to do. Only critique, I originally booked a king size bed and discovered two twin size beds. I didn't make a big deal about it as it was during the carnival time which I imagine is very busy
Stayed 4 nights in Feb 2025

8/10 Good

Pamela

Liked: Amenities
Let’s get the negative out in the open first! Yes you can hear all the street noise and music playing. I stayed here during Carnival, and it was loud! It also continued til 6am. That said, the hotel did email me in advance about the noise, so it was my choice to stay. I’m glad I did, Santa Cruz knows how to party! The hotel even provided glitter beads so I could join in the experience. Yes, the hotel could do with some secondary glazing but that’s the only negative I have. It is a lovely hotel. immaculately clean, really friendly staff, and spacious well kept rooms and public areas. It was worth paying the €12 for breakfast, plenty of choice and tasty. The rooftop bar was excellent, both for drinks and lunch. There was Nespresso coffee in the room and at breakfast which is a big plus for me. Would I stay here again? Definitely!
Stayed 2 nights in Mar 2025

8/10 Good

jaya sudhakar

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel looks great, breakfast had decent spread. Other than that I don’t get parking slot, all was good
Stayed 2 nights in Feb 2025

8/10 Good

Garðar Orn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2025

10/10 Excellent

khalid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with friendly staff in a central location (right by Plaza de Espana), nice rooftop pool (with good views of the city) and a great rooftop bar, serving restaurant food in a nice relaxed setting. The food and cocktails/drinks was of great quality and very reasonably priced (especially for a hotel!). The young ladies at the reception desk who served me when I checked in were lovely and very friendly, despite me arriving a bit confused because of my autism, they showed me directly how to get to my room and one of them visibly walked to the lift to show me where to go! Santa Cruz is a lovely city which I much preferred to my stay in Puerto de la Cruz. The lido and botanical gardens is amazing and the city has a great metro service (which goes all the way to the beautiful city of La Laguna). The lovely beach of Playa de las Teresitas is only a 10-15 mins drive away by taxi (only 4 miles!) and has golden sand imported from the Sahara and great mountain views. When I checked out, one of the friendly ladies who checked me in asked me what I thought of my stay and I had nothing but praise. Would highly recommend this hotel to anyone wanting to stay in a centrally located hotel in Santa Cruz!
Stayed 4 nights in Oct 2023

4/10 Poor

Sian Joan

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 9 nights in Dec 2024