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Iberostar Heritage Grand Mencey

5.0 star property
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Photo gallery for Iberostar Heritage Grand Mencey

Outdoor pool
Banquet hall
Lobby
Exterior
4 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • 24/7 front desk
  • Spa
  • Room service
$179
includes taxes & fees
Sep 30 - Oct 1

Explore the area

View in a map
Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004
  • Rambla de Santa Cruz
    ‪2 min walk‬
  • Garcia Sanabria Park
    ‪2 min walk‬
  • Plaza de Espana
    ‪13 min walk‬
  • Santa Cruz de Tenerife (TFN-Tenerife North)
    ‪11 min drive‬

Room options

View all photos for Family Room (2 Adults & 1 Child)

1 bedroom, minibar, in-room safe, individually decorated

Family Room (2 Adults & 1 Child)

8.0 out of 10
Very good
(1 review)
  • 484 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room Single Use

1 bedroom, minibar, in-room safe, individually decorated

Double Room Single Use

10.0 out of 10
Exceptional
(3 reviews)
  • 334 sq ft
  • City view
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite | 1 bedroom, minibar, in-room safe, individually decorated

Junior Suite

7.4 out of 10
Good
(3 reviews)
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room, Garden View (single use)

1 bedroom, minibar, in-room safe, individually decorated

Double Room, Garden View (single use)

9.0 out of 10
Wonderful
(2 reviews)
  • 388 sq ft
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite

Suite | 1 bedroom, minibar, in-room safe, individually decorated

Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 549 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, minibar, in-room safe, individually decorated

Superior Double Room

8.0 out of 10
Very good
(4 reviews)
  • 312 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Room

1 bedroom, minibar, in-room safe, individually decorated

Family Room

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room

1 bedroom, minibar, in-room safe, individually decorated

Double Room

8.0 out of 10
Very good
(22 reviews)
  • 334 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room (with Garden)

1 bedroom, minibar, in-room safe, individually decorated

Double Room (with Garden)

9.2 out of 10
Wonderful
(16 reviews)
  • 334 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

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About this property

Iberostar Heritage Grand Mencey

5-star Santa Cruz de Tenerife hotel with 4 restaurants
This hotel features 4 restaurants, a full-service spa, and an outdoor pool. WiFi in public areas is free. Other amenities include 2 bars/lounges, a health club, and a poolside bar. Housekeeping is available on request.
Iberostar Heritage Grand Mencey offers 261 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Plasma televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Santa Cruz de Tenerife hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
In addition to a full-service spa, Iberostar Heritage Grand Mencey features an outdoor pool and a health club. Dining is available at one of the hotel's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wired and wireless Internet access.

Business-related amenities at this 5-star property consist of a business center and 9 meeting rooms. This luxury hotel also offers a sauna, spa services, and a terrace.

Iberostar Heritage Grand Mencey has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Los Menceyes - This fine-dining restaurant specializes in international cuisine and serves breakfast and dinner. A children's menu is available.
Restaurante Kon·Tiki - This restaurant specializes in Mexican cuisine and serves lunch only. Open select days.
Los Laureles - This poolside restaurant specializes in Mediterranean cuisine and serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Restaurante Papa Negra - This fine-dining restaurant serves dinner only. Reservations are required. Open select days.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (EUR 12 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 20 to 30 for adults and EUR 20 to 30 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Los Laureles
  • Los Menceyes
  • Restaurante Kon·Tiki
  • Restaurante Papa Negra

Things to do

  • Full-service spa
  • Health club
  • Outdoor pool
  • Piano
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (110 inch wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Banquet hall
  • Built in 1950
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • HDTV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 20 to 30 for adults, and EUR 20 to 30 for children
  • Nearby parking fee: EUR 12 per day (66 ft away)
  • Facilities fee: EUR 20 per person, per day and includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number H-38-4-0000005

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Grand Hotel Mencey
Hotel Iberostar Mencey
Iberostar Heritage Mencey
Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
Iberostar Grand Mencey
Iberostar Heritage Grand Mencey Hotel
Iberostar Hotel Grand Mencey
Iberostar Hotel Mencey
Iberostar Mencey
Iberostar Mencey Grand Hotel
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife

Iberostar Heritage Grand Mencey Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 699 out of 1002 reviews
Rating 8 - Good. 231 out of 1002 reviews
Rating 6 - Okay. 52 out of 1002 reviews
Rating 4 - Poor. 15 out of 1002 reviews
Rating 2 - Terrible. 5 out of 1002 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maria concepcion

Liked: Cleanliness, amenities, property conditions & facilities
Wow
Stayed 3 nights in May 2025

10/10 Excellent

Victory

Stayed 4 nights in May 2025

10/10 Excellent

Francisco, Miami Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Julio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is amazing.
Stayed 4 nights in May 2025

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great and friendly staff

Excellent hotel with great service and ver friendly staff. Really enjoyed our stay here . Breakfast was delicious. We eat at lunchtime and found the food excellent and staff so pleasant to deal with always smiling and pleasant . Carlos and ladies at reception were so helpful and friendly. Made our stay here one we will fondly remember. Definitely coming back on another trip to Santa Cruz.
Stayed 5 nights in May 2025

10/10 Excellent

Ciaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2025

10/10 Excellent

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Darren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in May 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel. great location
Stayed 1 night in Apr 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service, the cleanliness and the amenities in this hotel. The turtle pool is delightful!
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice but definitely not 5star.
Stayed 1 night in Apr 2025

10/10 Excellent

Cynthia

Stayed 2 nights in Apr 2025

10/10 Excellent

Curtis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand old building completely updated.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Great! Superb location. Easy walk to shops & restaurants & Marina. Comfortable beds. Spacious bathroom. Overall a very nice place to stay
Stayed 1 night in Apr 2025

10/10 Excellent

Hendrik, Ottawa

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

6/10 Okay

Jan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. We ate at the breakfast buffet twice and the evening dinner buffet once. The selections were great and the food was very good. The only drawback to me was the push from the hotel to upsell. First the room, then the spa and then a later checkout.
Stayed 2 nights in Apr 2025

10/10 Excellent

anthony

Traveled with partner
Liked: Cleanliness, staff & service
Very friendly and helpful staff, most spoke very good English too. Food excellent
Stayed 6 nights in Apr 2025

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities
My favourite hotel in the world!
Stayed 4 nights in Mar 2025

10/10 Excellent

ADOLFO

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Best option in Santa Cruz

Great hotel! Best in Santa Cruz. Conveniently located and great service
Stayed 4 nights in Mar 2025

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Sara

Stayed 5 nights in Mar 2025

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Für ein paar Tage ok, aber nicht besser als 4*

Das Hotel ist ein grosses, ehrwürdiges Gebäude mit Balkonen auf den schönen Garten und Pool. Schwimmen im Spa kostet für 1.5 Std. zusätzlich 20 Euros. Das Frühstück ist empfehlenswert. Die Einrichtung des Zimmers ist nicht sehr modern. Die Holzläden kann man nicht ganz öffnen, deshalb ist es im Zimmer etwas dunkel. Die Beleuchtung ist knapp. Das Hotel ist nah bei einem Park etwas oberhalb von der Einkaufsstrasse und mit Bushaltestelle. Das Auto parkt man am besten in der Tiefgarage für 12 Euros pro Tag, Parkplätze findet man ausserhalb keine. Es gab keinen Willkommensdrink oder Früchte im Zimmer wie in andern 5* Hotels. Für 2-3 Nächte ok, aber ich bevorzuge ein 4*Iberostarhotel in Strandnähe.
Stayed 3 nights in Mar 2025

8/10 Good

ADOLFO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel option in Santa Cruz

Hotel Mencey is the best option in Sta Cruz. Great service and convenient overall facilities including gym, spa and padel courts. I'm a frequent client. Highly recommend.
Stayed 4 nights in Mar 2025

10/10 Excellent

Eileen

Stayed 3 nights in Mar 2025